Adobe Premiere Pro CC no longer works

In (the) student (version) of Premiere Pro CC via the (Creative Cloud) app. on (It) installed, but every time (I try to launch) the program, to Adobe Premiere Pro CC no longer works. Other apps do work.
Message was edited by: Kevin Monahan Reason: translation to English

thanks the problem is solved,
greetings wolfturtle
2014-01-21 Kevin Monahan <[email protected]>
Re: Adobe Premiere Pro CC no longer works created by Kevin Monahan<http://forums.adobe.com/people/Kevin-Monahan>in *Premiere
Pro* - View the full discussion<http://forums.adobe.com/message/6034160#6034160

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"Adobe Premiere Pro CS6 has stopped working" but was working fine a week ago...

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I'm running Windows 8.1 on both with the latest updates installed.
Oddly, this started roughly around the same time on both computers.
I've tried uninstalling and re-installing, but that didn't help.
I've run the Windows troubleshooter and that didn't help either.
I've tried running as an administrator, and running the program in compatibility mode for Windows 8, 7 and Vista - that doesn't solve the issue either.
At this point, I can't do any work and am even considering paying for CC even though I just dropped $700 on CS6 last year, but I'm wondering if that would even solve the issue, or if the CC version would also not work...

>started roughly around the same time on both computers
Most likely cause is a Windows update that changed "something" about the video system
Check the vendor site (NOT Windows update) for a newer video driver
•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
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>started roughly around the same time on both computers
Most likely cause is a Windows update that changed "something" about the video system
Check the vendor site (NOT Windows update) for a newer video driver
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•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

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This was patch week for Microsoft... if you let Windows update, you MAY need to check your graphics adapter driver
•What is your exact brand/model graphics adapter (ATI or nVidia or ???)
•What is your exact graphics adapter driver version?
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Problem signature:
Problem Event Name: APPCRASH
Application Name: Adobe Premiere Pro.exe
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Application Timestamp: 5211d7f5
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.18247
Fault Module Timestamp: 521eaf24
Exception Code: c0000005
Exception Offset: 000000000002dc00
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Additional Information 3: 5c25
Additional Information 4: 5c257f99a5cd6054943e93c6fe1251a6
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
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This was patch week for Microsoft... if you let Windows update, you MAY need to check your graphics adapter driver
•What is your exact brand/model graphics adapter (ATI or nVidia or ???)
•What is your exact graphics adapter driver version?
•Have you gone to the vendor web site to check for a newer driver?
•For Windows, do NOT rely on Windows Update to have current driver information
•-you need to go direct to the vendor web site and check updates for yourself
•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

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Now Jim, I don't chide you THAT much...
I do agree about populating the "toolbox" with the necessary tools for the job. That might mean convertion programs, utilities and even other NLE's. At the end of the day, it is about "getting the job out of the door." Now, one may like Snap-On, or Craftsman, or MAC (the tools, not the computer/OS), and knowing the various options is good. Some want only freeware solutions, or something that is already on their systems, while others think nothing of spending 100's of $'s for a tool.
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http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
Go to the Windows Control Panel and select Hardware and Sound and then select Device Manager... In Device manager you click the + sign to the left of Display Adapters... and see if 2 are listed
IF YES, read below
-http://forums.adobe.com/thread/1001579
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-link to why http://forums.adobe.com/message/4685328
-http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-n vidia-optimus-technology/2
-HP Fingerprint/Password conflict http://forums.adobe.com/thread/911575

"Adobe Premiere Pro CC has stopped working" message

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http://forums.adobe.com/community/premiere?view=discussions is a very active program forum, so you should go there
When you go there, you need to provide a LOT more information PPro Information FAQ http://forums.adobe.com/message/4200840
If Windows, this week was "patch Tuesday" which MAY have made your graphics adapter driver go out of date
What is your exact brand/model graphics adapter (ATI or nVidia or ???)
What is your exact graphics adapter driver version?
Have you gone to the vendor web site to check for a newer driver?
For Windows, do NOT rely on Windows Update to have current driver information
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ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

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Adobe Premiere Pro CC no longer works

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