Adobe Premiere Pro CC render pixeled issue

Hi
i have a user who have an issue when she render the video she made with adding text to the video the render Windows look like pixeled ...
the image is not sharp very fuzzy and the text also is bad.
what can we do ? she add the latest version of adobe premiere cc
Thanks

Hi
this is what i have
What version of Premiere Pro? Include the minor version number (e.g., Premiere Pro CS5.5 with the 5.5.2 update). CC v8.1
Have you installed the recent updates? (If not, you should. They fix a lot of problems.) All of them
What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac". Windows 7 64 bits 32 gb of ram
What kind(s) of source footage? When telling about your source footage, tell us about the codecs, not just the container types. For example, "H.264 in a .mov container", not just "QuickTime".
Chemin d'accès au fichier : C:\Rachelle\OL Projets Vidéo\OL- Connect Launch\Assets\Vidéo\SONY\00009.MTS
Type : Séquence MPEG
Taille du fichier : 2,0 Go
Taille d'image : 1920 x 1080
Fréquence d'images : 29,97
Format audio source : 48000 Hz - compressé - Stéréo
Format audio du projet : 48000 Hz - 32 bits en virgule flottante - Stéréo
Durée totale : 00:12:40:15
Rapport L/H en pixels : 1,0 (1,0)
If you are getting error message(s), what is the full text of the error message(s)? none
What were you doing when the problem occurred? Working normally
Has this ever worked before? yes
What other software are you running? After effects
Do you have any third-party effects or codecs installed? no
Tell us about your computer hardware. Be especially certain to tell us about third-party I/O hardware (e.g., AJA, Matrox, Blackmagic, MOTU). none
Are you using Mercury Playback Engine GPU Acceleration? yes
Does the problem only happen with your final output, with previews, or both? Fully rendered previews are at a very low quality, when they are unrendere they look great (see attached photo)

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Hi JJ,
JJ Millen wrote:
It is not about the past times you may or may not have participated, but about the latest message from rob654 and my last messages in that thread (which are clearly not about Windows).
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JJ Millen wrote:
I checked that and it says 8.2.0. (65) build.
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JJ Millen wrote:
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JJ Millen wrote:
Type: MPEG Movie
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JJ Millen wrote:
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JJ Millen wrote:
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JJ Millen wrote:
- The only software I run actively besides Premiere is Apple's Mail program, Safari and/or Chrome, sometimes Wire, sometimes Spotify;
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JJ Millen wrote:
Okay I went through that menu (which I'm not eager to do, I prefer direct contact) and came across the CUDA setting inside the project settings. I've now enabled the "Mercury Playback Engine GPU Acceleration (CUDA)", which might help.
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JJ Millen wrote:
Testing with a brand new project is not an option. I have a deadline for my current project and it's impossible to start from scratch. What I did try is start a new project and importing the existing one, which didn't help so far.
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There are 7 or

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Please try to check the resolution on the PSDs in the Project. and Make sure that the resolution should not exceed more than 1920*1080. This is could be the issue on crash on export.
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Happy Editing,
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Adobe Premiere Pro CC render pixeled issue

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