Adobe Presenter 9 installation issues

I'm installing Adobe Presenter 9 on Windows 8 MS powerpoint 2010 and receive the following error messages - have tried rebooting and reinstalling and still receive these:
Exit Code: 7
Please see specific errors below for troubleshooting. For example, ERROR: DS010 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 4 error(s)
----------- Payload: Adobe Player for Embedding 3.3 3.3.0.0 {354D20E6-A25F-4728-9DA6-C9003D8F2928} -----------
ERROR: DS010: Invalid library file ARKCmdFS.dll. Cannot get GetCommandObject API address for command InstallAdobeVersionedFile(Seq 1)
----------- Payload: Adobe Player for Embedding x64 3.3 3.3.0.0 {9254D539-549A-41DD-A7DA-251766F2B76F} -----------
ERROR: DS010: Invalid library file ARKCmdFS.dll. Cannot get GetCommandObject API address for command WoW64FSReflection(Seq 1)
----------- Payload: Adobe Presenter Video Creator 9.0 (64 Bit) 9.0.0.0 {CBA6C15E-D6A3-11E2-B4B8-932C3C87F6B0} -----------
ERROR: DS010: Invalid library file ARKCmdFS.dll. Cannot get GetCommandObject API address for command WoW64FSReflection(Seq 1)
----------- Payload: Adobe Presenter 9.0 9.0.0.0 {AABAC03B-D6A3-11E2-B4B8-922E8DCBB854} -----------
ERROR: DS010: Invalid library file ARKCmdFS.dll. Cannot get GetCommandObject API address for command InstallFile(Seq 1)

Hello,
Welcome to Adobe Support,
Please see the following help documents:-
http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html
Let me know if it works for you or if you need any help.
Wish you a great day ahead.
Regards,
Puspendra Yadav
Adobe Support.

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[2009-04-27 12:10:03,552], SEVERE, Thread-24, com.adobe.livecycle.lcm.feature.deployment.DeployDSCs, Failed to deploy component C:\Adobe\LiveCycle8.2\deploy\adobe-ejbprovider-dsc.jar.
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at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
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at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.j ava:202)
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at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
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at org.jboss.web.tomcat.security.JaccContextValve.invoke(JaccContextValve.java:59)
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... 1 more
Caused by: | [com.adobe.idp.um.api.impl.AuthenticationManagerImpl] errorCode:16386 errorCodeHEX:0x4002 message:null chainedException:java.lang.NullPointerExceptionchainedExceptionMessage:null chainedException trace:java.lang.NullPointerException
at java.io.StringReader.<init>(StringReader.java:33)
at com.adobe.idp.um.businesslogic.authentication.SAMLToken.<init>(SAMLToken.java:131)
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at com.adobe.idp.dsc.provider.impl.base.AbstractMessageReceiver.authenticate(AbstractMessage Receiver.java:132)
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at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at org.apache.axis.providers.java.RPCProvider.invokeMethod(RPCProvider.java:397)
at org.apache.axis.providers.java.RPCProvider.processMessage(RPCProvider.java:186)
at org.apache.axis.providers.java.JavaProvider.invoke(JavaProvider.java:323)
at org.apache.axis.strategies.InvocationStrategy.visit(InvocationStrategy.java:32)
at org.apache.axis.SimpleChain.doVisiting(SimpleChain.java:118)
at org.apache.axis.SimpleChain.invoke(SimpleChain.java:83)
at org.apache.axis.handlers.soap.SOAPService.invoke(SOAPService.java:454)
at org.apache.axis.server.AxisServer.invoke(AxisServer.java:281)
at org.apache.axis.transport.http.AxisServlet.doPost(AxisServlet.java:699)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.axis.transport.http.AxisServletBase.service(AxisServletBase.java:327)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.j ava:252)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at com.adobe.idp.dsc.provider.impl.soap.axis.InvocationFilter.doFilter(InvocationFilter.java :43)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.j ava:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:81)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.j ava:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
at org.jboss.web.tomcat.security.CustomPrincipalValve.invoke(CustomPrincipalValve.java:39)
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at org.jboss.web.tomcat.security.JaccContextValve.invoke(JaccContextValve.java:59)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:856)
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at org.apache.tomcat.util.net.MasterSlaveWorkerThread.run(MasterSlaveWorkerThread.java:112)
at java.lang.Thread.run(Thread.java:595)
at com.adobe.idp.um.api.impl.ManagerImpl.handleException(ManagerImpl.java:250)
at com.adobe.idp.um.api.impl.ManagerImpl.handleException(ManagerImpl.java:192)
at com.adobe.idp.um.api.impl.AuthenticationManagerImpl.validateAssertionCheck(Authentication ManagerImpl.java:587)
at com.adobe.idp.um.api.impl.AuthenticationManagerImpl.validateAssertion(AuthenticationManag erImpl.java:552)
at com.adobe.idp.dsc.provider.impl.base.AbstractMessageReceiver.authenticate(AbstractMessage Receiver.java:132)
... 41 more
Anyone can help?
Thank You
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[2009-04-27 12:15:27,001], INFO, Thread-24, com.adobe.livecycle.lcm.feature.deployment.DeployDSCs, Express task finished, true:false
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このFLVファイルは正しく再生またはストリームされない場合があります
このファイルをそうにゅうしますか？
というダイアログが表示されます。そのままOKで挿入すると、ローカルファイルに置いて確認している間は問題ないのですが、Webサーバへアップロードしてアクセスすると、映像が再生されません。なるほど、「再生またはストリームされない場合があります」というのはこういうことなのか。
しかし、ダイアログが言う「検出された問題」とは何なのでしょう？どうすれば解決できるでしょう？お助けください。

Hello,
Kindly follow the steps mentioned in this link-
http://blogs.adobe.com/captivate/2012/08/resolution-adobe-presenter-8-installer-issue.html
Let us know if this solve the problem. Else we will setup a meeting and check directly on your machine.
Let us know your direct contact id. You can mail me at [email protected]
Regards,
Mukul
Adobe Presenter Engg. Team.

Unable to Install upgrade version of Adobe Presenter 9.

When I tried to install the upgrade, it stopped and said that I needed to restart.
I did that ...and then when I tried reinstalling it asks me to remove the trial version of Adobe Presenter 9 !!! I never installed any trial version.
So I had a chat and downloaded the Adobe cleaner tool.
Went through the steps. There is no presence of any Adobe Presenter 9 installation. Of course Adobe Presenter 8 is installed ...and is required to be upgraded.
I hope someone out here can give me some solution, else I call Adobe on Tuesday after returning from Mumbai

Hello,
Two versions of Adobe Presenter cannot co-exist.
Please uninstall the previous version of Adobe Presenter 8.
Then install Adobe Presenter 9, it should work.
Let us know if it works.
Regards,
Mukul
Adobe Presenter Engg. Team.

Adobe Presenter 9 installation issues

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