Adobe Presenter 9 navigation to webpage was canceled when click email hyperlink

Windows 7, IE 10, Adobe Presenter 9
I have an email hyperlink created in PPT/Presenter that works fine within PPT. However, when I publish the course to My Documents and view the presentation, once I click the email hyperlink, it opens an email but opens an additional window..."Navigation to webpage canceled". It reacts this same way when published to our LMS. The user will need to close the extra window, which may cause confusion. Our IT department has looked at my IE security settings and I have set my flash security settings to "allow" for My Documents folder. I went back to a similar course I created a couple of years ago, but I do not receive this message when I click the hyperlink. I was using an older version of Presenter at that time.
Has anyone experienced this same issue and had a resolution?
Madonna

Hi,
Could you perform the followings:
Make sure there're no duplicate records in the DNS Servers
Flush your DNS Cache at the Server & Client
Refresh any DNS Cache at the HLB (if any)
When the error appears, right click on the console and provide a screenshot on this
If you suspect that FE1 is the culprit, had you tried turning it off and monitor the situation?
Thanks!
James Ooi MCITP Lync Server 2010 | Blog: http://jamesosw.wordpress.com | Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial
to other community members reading the thread

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