Adobe Presenter, Adobe Application Manager

1. Adobe Presenter tab is not showing in PowerPoint; Presenter add-in not found in Options/Add-ins.
2. Possibly related: Adobe Application Manager tries to update and reports error code A12E5.
How do I activate Presenter in PowerPoint?

Hi,
Hope you have installed the right presenter version with the powerpoint.
You need to install 32 bit presenter with 32 bit powerpoint.
If the powerpoint is 64 bit, you need to install 64 bit presenter.
If you have installed it correctly, then
1. goto File->options->addins
2. Under manage select disabled items. Enable the powerpoint addin if found there.
Let us know if this solves your problem.
Thanks,
Alpi Agarwal
Adobe Presenter Engineeering Team

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Adobe X Pro Application Manager error

I have installed the trial version of Adobe Acrobat X Pro. When I try to use it I receive a message that "application manager failed to initialize." I have tried doing a repair installation, uninstall and reinstall and still get the same message. Any ideas?

OK Now found this series post on the web:
http://www.lawsitesblog.com/2011/03/maybe-i-need-to-give-up-on-adobe-acrobat-x-pro.html#.T 66QhMVQR4o
http://www.lawsitesblog.com/2011/04/thanks-to-adobe-for-fixing-my-problem-with-acrobat-x.h tml#.T66QxMVQR4o
So going to try this solution:
His fix was surprisingly simple. He had me create a new user account in Windows with full administrative privileges. He then had me log in as that new user and install Acrobat there. Once I logged back in under my usual username, there was Acrobat and it worked seamlessly.

Downloading Adobe Muse - Download Application Manager Error

When trying to download a trial version of Muse, the following occurs:
"Do you want to allow this website to open a program on your computer?" So I 'Allow'...
Momentarily the following error appears (I was only able to read it by taking a screenshot for the 2 seconds is was visible...)
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OK Now found this series post on the web:
http://www.lawsitesblog.com/2011/03/maybe-i-need-to-give-up-on-adobe-acrobat-x-pro.html#.T 66QhMVQR4o
http://www.lawsitesblog.com/2011/04/thanks-to-adobe-for-fixing-my-problem-with-acrobat-x.h tml#.T66QxMVQR4o
So going to try this solution:
His fix was surprisingly simple. He had me create a new user account in Windows with full administrative privileges. He then had me log in as that new user and install Acrobat there. Once I logged back in under my usual username, there was Acrobat and it worked seamlessly.

Download Adobe CC without Application Manager ?

Hi all, as you all know CC has just ben released but Application Manager takes forever to download the apps. Is there a way we can download the apps via a direct link?

I'd be careful with anyone using the links on ProDesignTools, it appears to add some nasty tracking cookies on your computer.
For example, the link:
http://prodesigntools.com/trials3/AdobeProducts/PHSP/14/win32/Photoshop_14_LS20.exe
Actual redirects via a 301 to:
http://www.jdoqocy.com/click-2159997-10503029?sid=Trials3&url=http%3A%2F%2Ftrials3.adobe.com%2FAdobeProducts/PHSP/14/win32/Photoshop_14_LS20.exe
Which then redirects to apmebf.com and emjcd.com (which are all CommissionJunction related sites).
If you don't believe me, try downloading with "wget", and you can see all the headers
It would have been better to just use (after download an appropriate trial such as Adobe Lightroom):
http://trials3.adobe.com/AdobeProducts/PHSP/14/win32/Photoshop_14_LS20.exe

Synchronising video to slides in adobe presenter/ adobe connect

HI All,
We use Adobe connect for live webinars. Our client now has prerecorded video of the presenter and wishes us to synchronise the powerpoint slides to play along side the video. This is usually done as a live event with us using a live video feed and the presenter forwarding the slides within Adobe. They wish to recreate this using pre recorded footage.
If we do this manually, (i.e. load up the slide deck and video to the room and manually forward the slides whilst playing the video in a video pod) synchronisation is an issue due to buffering at the viewers end. The Slide deck slowly gets further and further behind or in front of the video until it no longer makes any sense.
If we put the video and powerpoint in to a single video slide we loose resolution of the powerpoint.
What we would like is to use Adobe presenter, thus keeping the resolution of what are quite busy slides and having the talking head clearly present.
Any ideas? It seems synchronising with audio is standard but not with video. Ideal would be to replace the photo id image with the video.
Sorry but any replies that suggest not having the video or making the slides less busy are not helpful ;-)
Thanks in advance

The two suggestions I would put out there are:
- Reach out to Adobe Support about the recording sync issue. They may be able to resolve it. Adobe Connect Help | Adobe Connect Support
- Look at Captivate. It does a much better job of handling the addition of video to a presentation and allowing you an easier path for syncing video and the presentation. This is a monumentally dificult task in Presenter.

Adobe Creative Cloud application manager asks for daily login

Hi,
While I am I am at home or work, I can easily login to my Adobe Cloud services, in two months I'm going to be on a boat in the middle of nowhere with little, if any, Internet access. I will need to use this software offline for about a week and I need to nip this problem in the bud now.
Why am I being asked to login daily? This started after the credit card I was using for the monthly fee was stolen and I waited for its replacement. During that time my account was suspended but has since been updated, charged, and things should be back to normal with my new credit card but they are not.
Can anyone please tell me how to fix this?
Thank you,
john

well Jeff...nothing changed. I am leaving at 0600 tomorrow morning for 10 days and i have no use of the adobe tools when i am not connected to the internet. i told the rep khahil or whatever his name was and he said something along the lines of the problem with my account does not matter because i have a payment due in june and i asked him twice what that has to do with anything and he never replied.
i am sick to death of the good for nothing reps. they do not understand english. they do not seem to care (at least the ones I've had the misfortune of working with). when i tell one of them to call me at 10am CDT and he calls me not once, not twice but 4 times after I've told him when I am available and he cannot seem to do it.
I updated the installer. I have done everything I was told to do or suggested I do and this 'cloud' service is not what i am paying for. i am paying for something that works as advertised and this comes no where near it. no where does the plan's fine print say that i must maintain a constant connection to the internet for the tools/applications to work.
no where does the terms and conditions say that i need to log in every time i reboot my computer or lose my internet connectivity. if this is the future of adobe...i am not looking forward to it. forcing all users to this rental software model is insane especially when it does not work...and mine clearly does not work.
so now i am leaving on a trip with no lightroom and no photoshop and after i began working on this a month ago with you. i made the mistake of trusting your technical support people to know their business and to handle your clients with some sense of urgency.
when i return, i will be calling your executive offices and i will tell them in detail how frustrating this whole process has been which has only been aggrevated with your poor technical support team. Jeff...I honestly feel like you're the only Adobe representative that I have talked to up to this date that actually gives a flying flip about my experience. the people i have been handed off to both in chat, on the phone, and the other tech i've talked to on this forum who told me that my problem "doesn't matter" and never responded to my last question posted yesterday afternoon, clearly do not care about anyone.
count me as VERY UNHAPPY with Creative Cloud as a product and my opinion is it is a failure and a waste of my money. I should have bought the disc version and not gone down this 'rental software' route.
Message was edited by: JohnChampion2

Adobe application manager not working properly

First, If I'm in the wrong forum, please let me know and I'll re-create this entry in a better location.
I've been a user of Elements 10 since it came out but now with my new camera I would like to try Elements 13. It was a struggle, but I finally was able to install the trial package but I can not launch elements 13 because the Adobe Application Manager refuses to connect and authenticate.
I went through this thread for help: https://forums.adobe.com/thread/1098435
and it lead me to some additional information below.
And followed these steps under troubleshooting connection issues found here: http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
All of them worked just fine indicating that in theory, I should have NO problems connecting to Adobe. However, that is not the case and I can not access the site that allows me to try or use the software.... The software manager just sits and spins its wheels so to speak.
Now, the funny thing, if I type in the WRONG password for my adobe ID, the application manager software immediately comes back and says that I've entered the wrong information. That tells me the application manager is connecting to where it should. As a last resort, I have even tried turning off my firewall and still no luck. Is there anything else I can try? There would be NO point in buying the software since I would still be stuck not being able to use it. Or anyother Adobe software for that fact.
Cheers
David

Jeff,
First of all, Merry Christmas.
Now, an update. Elements / Photoshop 13 installed just fine on the my Mini Mac. My PC has been running since day one (four or fives years now without a complete re-do.) and this seemed as good as time as any to install a factory fresh copy of Windows 7. Who knows how many programs etc.. have been installed / uninstalled etc.. over the past several years and now its complete. Mostly... Fresh Windows install, All updates installed, latest video drivers drivers and anti-virus installed, google Chrome installed. I had no issues installing Adobe Photoshop Elements after that. Again, I have to say its very sad it comes to this extreme measure, but I really and truly do appreciate you taking the time to help me with this issue.
Cheers
D

Trying to reinstall Adobe CC Application Manager but it stops mid-way and doesn't do anything

I made the mistake of clicking update on the Adobe Creative Cloud Application Manager. It stopped responding in the middle of the process. After some time, I just rebooted the computer.
when I tried to start the program, it did not work. Tried several times with no success. So I finally uninstalled the program, and have tried to reinstall it. It only gets part way through the process and it just seems to stop working. the Windows task manager does not say it has stopped responding, but it also shows no activity. Nothing is downloading, and the program is not active even after waiting a long time. It just doesn't seem to be doing anything. Help! How do I get it to reinstall?

Khollyday have you utilized the steps listed in Error "Failed to Install" Creative Cloud Desktop application to reinstall the Creative Cloud Desktop application?

Adobe Application Manager does not work

I am afraid this is not the appropriate forum, but it is the closest I could find, sorry about that.
I experience a problem where I can't update my Adobe products, the application manager gives two different erros.
I've come across the issue when I tried to update Photoshop CS 6 Extended 13.0 x64 and Premiere Pro CS6 6.0.0
Since the problem seems to be related to the Application Manager, and not Ps and Pr themselves, I posted the problem here.
When I try to update either of the programs from within ( help > updates... )
I get this error, and in the preferences only the Extension Manager is visible.
When I download the updates from here
Adobe - Photoshop : For Macintosh : Adobe Photoshop 13.0.6 update for CS6
Adobe - Premiere Pro : For Macintosh : Adobe Premiere Pro CS6 6.0.5 Update
And try to install them following the instructions I get this error:
translated:
Updating failed
Can't apply updates
This patch is not for you. Use the menu Help in your product to check for updates and to display a list of the newest available updates.
Contact customer service if the problems persist.
I'm using:
late 2011 15 inch Macbook Pro
OS X 10.9.5
2.2 GHz Intel Core i7
8 GB 1333 MHz DDR3
AMD Radeon HD 6750M 512 MB
as part of Adobe CS6 Production Premium:
I wondered if maybe this wasn't the most recent version of the application manager,
but on the downloads page http://www.adobe.com/downloads/updates.html
I could not find updates for this product.
I have not yet tried to update After Effects (it did not occur to me that they weren't up to date until I stared experiencing a bug in Photoshop) and I don't really use the other programs in my collection.
If it is useful to try and update the others as well to understand the problem, I'll try to do that.

Anhoilan the most recent log file seems to be from 2014. I thought you had removed and reinstalled the software after the running the CC Cleaner tool? Is this not the case?
I would recommend beginning the process again. You can find directions on how to run the uninstallers and use the CC Cleaner Tool at Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6. Please make sure to run the uninstallers prior to running the CC Cleaner Tool.
I would also recommend removing the contents of /Library/Logs/Adobe/Installers/ prior to reinstalling CS6.
Looking again at the installation log folder it looks like you evaluated InDesign CC. This would upgrade the Adobe Application component. Complete removal of all Adobe Creative software titles and reinstallation will ensure you have the correct shared components installed for that application.

I can't find Premiere Pro or AfterEffects on my Adobe Application Manager!

I can't find Premiere Pro or AfterEffects on my Adobe Application Manager! I use Adobe Creative Cloud and haveing som problems finding Premiere to download it and install it. Where is it?

After Effects CS6 and Premiere Pro CS6 are both 64 bit only.
If you're running a 32 bit operating system then they won't be available for installation since they won't run on your computer.
Adobe decided to simply omit them, without explanation, from the Application Manager for 32 bit operating systems in order to be helpful.
That decision has merely ended up confusing Cloud members who run 32 bit operating systems.
A simple text message from Adobe in the Application Manager explaining that 64 bit only apps are not available for installation on 32 bit operating systems is needed to clear up the confusion.

Application Manager Stalls When Updating Any Adobe Product

I'm a CS6 Master Collection owner, and I've been dealing with this issue for a couple of months now.
Whenever I try to update or install any Adobe product, the Application Manager launches but then does nothing.
I can see that it is active in the OS X dock, and I can see that the process is running in the Acitivity Monitor. However, Application Manager is "Not Responding" (right click on icon) and absolutely nothing happens. I'm completely unable to install, uninstall, update, or otherwise alter any Adobe application that uses the Application Manager (which, to my knowledge, is *everything*).
The only thing left to try is to compltely blow away my CS6 installation with the Cleaner Script, which I am reluctant to do. Before I do, I'm hoping someone can help me with less drastic measures.
Thanks,
Steve

Hi,
Please try to install the patch available at following link:
http://www.adobe.com/applicationmanagerpatch/index.html
Thanks
Kapil Malik

Can't download Adobe Presenter 9 and Presenter Video Express for Mac

Hi, I am from Russia.
I need either Adobe Presenter 9 or Adobe Presenter Video Express for Macbook.
I cannot download either of them, because when I try to open "Adobe Presenter" "Adobe Presenter / Buy now" or "Try now", the page says:
Error processing your request
We're sorry, we encountered an error processing your request.
(http://www.adobe.com/cfusion/tdrc/index.cfm?product=presenter&loc=en_us&promoid=DJDVG)
As for the Video Express, the link leads to iTunes and the program says that the product is not available for my country...
I use Macair (I cannot insert discs). I am already used to downloading from the internet and paying with my credit card... but can you give me the links?

Adobe Presenter is a Windows application, so being able to download it may be irrelevant. The link you provided works for me, but again, I think you may need the Adobe Presenter Video Express tool, as that is the Mac application (and it's free). You should be able to get it from the Mac store, https://itunes.apple.com/us/app/adobe-presenter-video-express/id593844338?ls=1&mt=12.
Ah, I just caught that you are in Russia, not sure about the Video Express tool being available there, you may need to call Adobe and see what the avalablity is.
Message was edited by: Jorma Jennings

Adobe Presenter 8 keeps crashing Powerpoint

Hello,
I've been using Adobe presenter 8 for over a year on my computer with Windows 7 and Office 2010. My powerpoint instantly crashes any time i click on any of the buttons on adobe presenter (audio edit, manage quiz, publish, slide manager, etc...). I've tried several fixes mentioned earlier (removing temporary files). Also, when I start a new powerpoint it keeps asking me to disable adobe presenter add-in.
Any solutions besides re-installing adobe presenter 8?
Thanks,

I experienced the same problem starting on May 12, 2014 just like you. I spent the day uninstalling and reinstalling but the problem never went away, anytime I try any of the Presenter add-in features it would crash. At he end of the day, I tried it on another computer that has the add-in and the same thing happened. So I do not think it is just my computer. I wonder if there was a windows update that is causing the conflict. I am unable to restore my computer to a previous date to see if that helps or not, but if it is a Window issue, we surely are not the only ones having this problem.
I am running Office 2007 on Windows 2007 Professional and have Presenter 8.1 installed.
ADOBE PLEASE HELP!

HELP!! I am trying to record a presentation on Adobe Presenter 10, I have had no problems in the past, I added motion to some of the boxes in my presentation, now when I try to record I get this error message!!! Adobe Presenter

HELP!! I am trying to record a presentation on Adobe Presenter 10, I have had no problems in the past, I added motion to some of the boxes in my presentation, now when I try to record I get this error message!!!
Adobe Presenter
Adobe Presenter has encountered an unexpected problem while
working with this presentation. Try saving your work to a new file and
restarting PowerPoint. If the problem persists, consult the Help menu
item, or contact support at http://www.adobe.com/support/presenter.

Please provide your system specification. Also is it happening on a specific presentation or every presentation.
Regards,
Rajeev.

Creative Cloud Application Manager error/unable to update Lightroom

I am currently on a Mac and my Adobe Creative Cloud Application Manager (AAM) is having some issues.
I ran the update this morning when I heard that camera raw had been updated. The updated completely successfully for camera raw.
AAM is showing that my current version of Lightroom is 4.4. When launching the Lightroom application it is still showing that it is 4.3 and that the update for 4.4 is available. I checked the application manager in OSX and it shows that the current version is indeed still 4.3.
Since I am using creative cloud and not stand alone products, I thought that the AAM would update my programs and why is the AAM not updating my Lightroom from 4.3 to 4.4. Is it because camera raw updated and it is erroneously reporting that Lightroom has been updated?
I have never used a beta or RC version of lightroom on this computer, only final products and updates that have been provided with creative cloud.
Is Lightroom a program that you have to manually update outside of creative cloud application manager? That doesn't make sense to me since it is one of the programs included with the subscription and was installed with the application manager.
My hopes are that I'm not the only one having this issue and by posting this Adobe becomes aware of this.

Thanks for the reply.
To clarify for the community and to make sure I understand you (Adobe Staffer) correctly you are saying right now the current fix action (update path) is for us to update the same way we were if this was a stand alone lightroom install outside of creative cloud and seperate from the Adobe Application Manager. Which is downloading the 427MB file from the Adobe website and installing/updating?
I just want to verify before I do this and it causes future conflicts with my subscription and future updates.
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