Adobe Presenter - All I receive is a message "application encountered an internal error"

Adobe Presenter - All I receive is a message "application encountered an internal error".  Has anyone any idea how to get this piece of software to work?  I've unistalled and reinstalled and switched the PC on/off all in various combinations without success.  If someone could help that would be good.

Hi,
Please make sure you have the right version of Presenter installed on your system.
If the Microsoft office installed is 32 bit, presenter version needs to be 32 bit.
If the Microsoft office installed is 64 bit, presenter version needs to be 64 bit.
Could you please check if the problem is because of the wrong version.
Thanks,
Alpi Agarwal
Adobe Presenter EngineeringTeam

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    Just wanted to say that after posting the problem, I had a chat with an iTunes' Tech Support, her name is Rebekah.  My problem was resolved after that.  Will list the chat history below in hopes that it may help you as well.
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    Chat Transcript
    Friday, October 4, 2013 05:55 AM
    Duration: 81 minutes 28 seconds
    Rebekah:
    Welcome to AppleCare chat support. Please give me a moment to look over your information.
    Rebekah:
    Hi, Samia! My name is Rebekah. If we get disconnected, please chat us back. http://www.apple.com/support/ipod/contactEnter the case number from the initial email we sent you. This gives the next advisor you chat with immediate access to your case history.
    Rebekah:
    Could you please confirm your serial number? I want to be sure we provide the best service possible for you, Samia!
    SAMIA:
    Sure, it's 8L8395UY2C5
    SAMIA:
    My problem is with iTunes.
    Rebekah:
    Thanks for that confirmation. Just a heads up, this is iOS Tech Support. We do support iPod touches, iPads, and iPhones, but not the iPod classic. But no worries! I can get you in touch with a phone Advisor who can get you in touch with the department that specializes in iPod classics and would be able to better assist you. Would that be OK?
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    I wasn't able to install the new version of iTunes (version 11.1.1). The installation keeps failing. The they suggested the I install it manually and that failed too. I will attach the message I received.
    SAMIA:
    I don't have a problem with iPod.
    SAMIA:
    Just iTunes
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    No problem! We can certainly troubleshoot iTunes as much as possible. It may come to the point that you may have to transferred, but we can do as much as possible during this chat!
    Rebekah:
    Thanks for the screenshot. It is a bit small so I am unable to fully see the message that you are receiving. What is the error message you are receiving?
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    This is the message I received in case you weren't able to open the attachment: "The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2324."
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    Thanks for that info!
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    Pleasure!
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    What version of Windows (XP, Vista, 7) do you have?
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    Thanks for that confirmation. I do apologize for the delay, Samia. I am researching this error code now. You mentioned trying to install iTunes manually. To be sure I am on the same page, what steps did you take to do that?
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    Well when the indsatalltion failed I was given instructions to select Download Only from Tools and then install manually. When I did it, I window popped up with the following items: - AppleApplicationSupport
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    I selected Repair in all of them instead of Remove and all worked but iTunes64
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    That's when I received the message that I sent you earlier.
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    By the way, this is the fir st time something like this occured. I never had problems with installation before.
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    I completely understand what you're saying. Since that Repair did not resolve the issue, our best option is to uninstall iTunes and its components and redownload it. To do this, we will follow the steps in this article: Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
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    First, we will want to quit iTunes and/or Apple Software Update if those are open at this time.
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    Rebekah, the instructions you gave says, "For Windows XP, follow these steps to remove and reinstall iTunes and other software components for Windows XP."
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    I closed all applications
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    The section that says "For Windows XP…" is in case we opened up the wrong article, as we have the one for Windows Vista, 7, or 8. There is a link to click ("these steps") in those directions that would take us to the article for uninstalling on a Windows XP.
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    So no worries! We have the right article!
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    I thought so after doing a little exploration.
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    Alright, we'll want to select iTunes from the list of currently installed programs. Then we will click Uninstall. When asked if you would like to remove iTunes, let's click Yes.
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    Then if you see other iTunes entries on the list, we'll want to remove them the same way.
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    Then we will remove all instances of Apple Software Update the same way you removed iTunes.
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    Awesome! I'm glad that worked!
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    To be sure I am on the same page, what was the last component we uninstalled?
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    Thanks! I'm on it.
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    Awesome! Also, I just noticed that I accidentally typed Apple Mobile Device Support twice, I do apologize for any confusion! Now we will remove all instances of Bonjour and then remove all instances of Apple Application Support.
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    Rebekah:
    I hope you have a lovely day!
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