Adobe Pro not allowing me to comment????

I received a PDF that has no restrictions and when I got to select the Markup Tool or Sticky notes, they are dark and not allowing me to selct them.  I went into the Customize toolbars and selected all the tools I want to allow but I still unable to select the tools.
any ideas?

Well you say "Adobe Pro" but you're in the Reader forum. Can I assume you mean that you have Reader?
If so, those tools won't be active until someone with Adobe Acrobat enables the PDF so that Reader users can use them.

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    [2015-01-02:18:28:48] Application signature verified
    [2015-01-02:18:28:48] Unpackaging/validation complete
    [2015-01-02:18:29:02] Converting unpackaged application to a native installation package in C:\Users\Bryan\AppData\Local\Temp\flaC533.tmp
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    [2015-01-02:18:29:39] Runtime Installer end with exit code 7
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    [2015-01-02:18:39:51] Unpackaging file:///d:/PTExam2014.air to C:\Users\Bryan\AppData\Local\Temp\flaAC84.tmp
    [2015-01-02:18:39:52] Application signature verified
    [2015-01-02:18:39:52] Unpackaging/validation complete
    [2015-01-02:18:39:52] No app located for appID 'TherapyEdsNPTEReviewandStudyGuideCD2014' and pubID ''
    [2015-01-02:18:39:52] Converting unpackaged application to a native installation package in C:\Users\Bryan\AppData\Local\Temp\flaAF81.tmp
    [2015-01-02:18:39:52] Native installation package creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: EndUpdateResource: Windows Error #5" errorID=0]
    [2015-01-02:18:39:52] Elevated install failed: error 5005 Unhandled exception Error: EndUpdateResource: Windows Error #5
    [2015-01-02:18:39:53] Application Installer end with exit code 7
    [2015-01-02:18:42:03] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86
    [2015-01-02:18:42:03] Commandline is: -arp:uninstall
    [2015-01-02:18:42:03] Installed runtime (15.0.0.356) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2015-01-02:18:42:05] Relaunching with elevation
    [2015-01-02:18:42:05] Launching subprocess with commandline c:\program files (x86)\common files\adobe air\versions\1.0\resources\adobe air updater.exe -eu
    [2015-01-02:18:42:06] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86
    [2015-01-02:18:42:06] Commandline is: -stdio \\.\pipe\AIR_4680_0 -eu
    [2015-01-02:18:42:06] Installed runtime (15.0.0.356) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2015-01-02:18:42:06] Starting runtime uninstall. Uninstalling runtime version 15.0.0.356
    [2015-01-02:18:42:06] Reinstalling c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\setup.msi
    [2015-01-02:18:42:07] Uninstalling product with GUID {7BBAEC47-1CC0-4CB8-ADB4-531B78DBD1DD}
    [2015-01-02:18:42:09] Runtime Installer end with exit code 0
    [2015-01-02:18:42:09] Elevated install completed
    [2015-01-02:18:42:09] Runtime Installer end with exit code 0
    [2015-01-02:18:42:46] Application Installer end with exit code 7
    [2015-01-02:18:42:46] Subprocess app installer failed (7)
    [2015-01-02:18:42:46] Runtime Installer end with exit code 7
    [2015-01-02:18:44:33] Bootstrapper begin with version 3.8.0.1430 on Win x86
    [2015-01-02:18:44:33] No installed runtime detected
    [2015-01-02:18:44:33] Begin runtime download from http://airdownload.adobe.com/air/3/nai/windows6.1/x86/installer
    [2015-01-02:18:44:38] Download success
    [2015-01-02:18:44:38] Begin signature download from http://airdownload.adobe.com/air/3/nai/windows6.1/x86/installer.p7
    [2015-01-02:18:44:38] Download success
    [2015-01-02:18:44:38] Detached signature verified
    [2015-01-02:18:44:38] Begin cert chain validation
    [2015-01-02:18:44:38] Begin crl download from http://crl.adobe.com/prodSvce.crl
    [2015-01-02:18:44:38] Download success
    [2015-01-02:18:44:38] Begin crl download from http://crl.adobe.com/cds.crl
    [2015-01-02:18:44:38] Download success
    [2015-01-02:18:44:38] Begin crl download from ldap:///CN=CRL1, CN=Adobe Root CA, OU=Adobe Trust Services, O=Adobe Systems Incorporated, C=US?certificateRevocationList;binary,authorityRevocationList;binary,deltaRevocationList; binary
    [2015-01-02:18:44:39] Download failure: could not retrieve crl crypt object
    [2015-01-02:18:44:39] Cert chain validation succeeded
    [2015-01-02:18:44:39] Launching subprocess with commandline "C:\Users\Bryan\AppData\Local\Temp\AIRRuntimeInstaller.exe" -x1 "C:\Users\Bryan\AppData\Local\Temp\AIRC7E0.tmp\Adobe Muse"
    [2015-01-02:18:44:42] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86
    [2015-01-02:18:44:42] Commandline is: -x1 "C:\Users\Bryan\AppData\Local\Temp\AIRC7E0.tmp\Adobe Muse"
    [2015-01-02:18:44:42] No installed runtime detected
    [2015-01-02:18:44:42] Invoking Application Installer for combined install
    [2015-01-02:18:44:42] Launching subprocess with commandline C:\Users\Bryan\AppData\Local\Temp\AIR116E.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\Bryan\AppData\Local\Temp\AIR116E.tmp -withRuntime -url "C:\Users\Bryan\AppData\Local\Temp\AIRC7E0.tmp\Adobe Muse"
    [2015-01-02:18:44:42] Application Installer begin with version 15.0.0.356 on Windows 7 x86
    [2015-01-02:18:44:42] Commandline is: -runtime C:\Users\Bryan\AppData\Local\Temp\AIR116E.tmp -withRuntime -url "C:\Users\Bryan\AppData\Local\Temp\AIRC7E0.tmp\Adobe Muse"
    [2015-01-02:18:44:42] No installed runtime detected
    [2015-01-02:18:44:43] Validating app in folder C:\Users\Bryan\AppData\Local\Temp\AIRC7E0.tmp\Adobe Muse
    [2015-01-02:18:44:51] Application signature verified
    [2015-01-02:18:44:51] Unpackaging/validation complete
    [2015-01-02:18:45:04] Launching subprocess with commandline C:\Users\Bryan\AppData\Local\Temp\AIR116E.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\Bryan\AppData\Local\Temp\AIR116E.tmp -silent -logToStdout -withRuntime -url -location "C:\Program Files (x86)" -desktopShortcut -programMenu "C:\Users\Bryan\AppData\Local\Temp\AIRC7E0.tmp\Adobe Muse"
    [2015-01-02:18:45:04] Relaunching with elevation
    [2015-01-02:18:45:06] Application Installer begin with version 15.0.0.356 on Windows 7 x86
    [2015-01-02:18:45:06] Commandline is: -stdio \\.\pipe\AIR_4180_0 -runtime C:\Users\Bryan\AppData\Local\Temp\AIR116E.tmp -silent -logToStdout -withRuntime -url -location "C:\Program Files (x86)" -desktopShortcut -programMenu "C:\Users\Bryan\AppData\Local\Temp\AIRC7E0.tmp\Adobe Muse"
    [2015-01-02:18:45:06] No installed runtime detected
    [2015-01-02:18:45:06] Validating app in folder C:\Users\Bryan\AppData\Local\Temp\AIRC7E0.tmp\Adobe Muse
    [2015-01-02:18:45:13] Application signature verified
    [2015-01-02:18:45:13] Unpackaging/validation complete
    [2015-01-02:18:45:13] Starting silent combined runtime and app install.
    Installing runtime version 15.0.0.356.
    Installing app AdobeMuse version 7.4.30 to C:\Program Files (x86) using the source file at C:\Users\Bryan\AppData\Local\Temp\AIRC7E0.tmp\Adobe Muse
    [2015-01-02:18:45:13] Installing msi at C:\Users\Bryan\AppData\Local\Temp\AIR116E.tmp\setup.msi with guid {7BBAEC47-1CC0-4CB8-ADB4-531B78DBD1DD}
    [2015-01-02:18:45:15] Installing msi at C:\Users\Bryan\AppData\Local\Temp\AIRC7E0.tmp\Adobe Muse\setup.msi with guid {185F5BA8-1806-AFDC-EF51-9E52C24F08D0}
    [2015-01-02:18:45:20] Application Installer end with exit code 0
    [2015-01-02:18:45:20] Elevated install completed
    [2015-01-02:18:45:24] Application Installer end with exit code 0
    [2015-01-02:18:45:24] Subprocess app installer succeeded
    [2015-01-02:18:45:24] Runtime Installer end with exit code 0
    [2015-01-02:18:45:24] Subprocess Runtime Installer succeeded
    [2015-01-02:18:45:24] Bootstrapper end with exit code 0
    [2015-01-02:18:45:51] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86
    [2015-01-02:18:45:51] Commandline is:
    [2015-01-02:18:45:51] Installed runtime (15.0.0.356) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2015-01-02:18:45:55] Launching subprocess with commandline C:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck
    [2015-01-02:18:45:55] Runtime Installer end with exit code 0
    [2015-01-02:18:45:55] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86
    [2015-01-02:18:45:55] Commandline is: -installupdatecheck
    [2015-01-02:18:45:55] Installed runtime (15.0.0.356) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2015-01-02:18:45:55] Performing pingback request
    [2015-01-02:18:45:55] Pingback request completed with HTTP status 200
    [2015-01-02:18:45:55] Starting runtime background update check
    [2015-01-02:18:45:55] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/15.0.0.356/update
    [2015-01-02:18:45:55] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/15.0.0.356/update to C:\Users\Bryan\AppData\Roaming\Adobe\AIR\Updater\Background
    [2015-01-02:18:45:56] Runtime update not available
    [2015-01-02:18:45:56] Unpackaging cancelled
    [2015-01-02:18:45:56] Runtime Installer end with exit code 0
    [2015-01-02:18:46:11] Runtime Installer begin with version 15.0.0.356 on Windows Vista x86
    [2015-01-02:18:46:11] Commandline is:
    [2015-01-02:18:46:11] Installed runtime (15.0.0.356) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2015-01-02:18:46:15] Launching subprocess with commandline C:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck
    [2015-01-02:18:46:15] Runtime Installer end with exit code 0
    [2015-01-02:18:46:15] Runtime Installer begin with version 15.0.0.356 on Windows Vista x86
    [2015-01-02:18:46:15] Commandline is: -installupdatecheck
    [2015-01-02:18:46:15] Installed runtime (15.0.0.356) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2015-01-02:18:46:16] Performing pingback request
    [2015-01-02:18:46:16] Pingback request completed with HTTP status 200
    [2015-01-02:18:46:16] Starting runtime background update check
    [2015-01-02:18:46:16] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/15.0.0.356/update
    [2015-01-02:18:46:16] Unpackaging http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/15.0.0.356/update to C:\Users\Bryan\AppData\Roaming\Adobe\AIR\Updater\Background
    [2015-01-02:18:46:17] Runtime update not available
    [2015-01-02:18:46:17] Unpackaging cancelled
    [2015-01-02:18:46:17] Runtime Installer end with exit code 0
    [2015-01-02:18:46:49] Runtime Installer begin with version 3.0.0.4080 on Windows Vista x86
    [2015-01-02:18:46:49] Commandline is:
    [2015-01-02:18:46:49] Installed runtime (15.0.0.356) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2015-01-02:18:46:49] Found sidecar config file at d:\.airinstall.cfg
    [2015-01-02:18:46:49] Read PTExam2014.air from sidecar file.
    [2015-01-02:18:46:49] Using d:\PTExam2014.air as input file
    [2015-01-02:18:46:50] Invoking Application Installer for combined install
    [2015-01-02:18:46:50] Launching subprocess with commandline D:\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime D:\ -withRuntime -url file:///d:/PTExam2014.air
    [2015-01-02:18:46:50] Application Installer begin with version 3.0.0.4080 on Windows Vista x86
    [2015-01-02:18:46:50] Commandline is: -runtime D:\ -withRuntime -url file:///d:/PTExam2014.air
    [2015-01-02:18:46:50] Installed runtime (15.0.0.356) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2015-01-02:18:46:51] Unpackaging file:///d:/PTExam2014.air to C:\Users\Bryan\AppData\Local\Temp\fla1248.tmp
    [2015-01-02:18:46:55] Application signature verified
    [2015-01-02:18:46:55] Unpackaging/validation complete
    [2015-01-02:18:46:55] No app located for appID 'TherapyEdsNPTEReviewandStudyGuideCD2014' and pubID ''
    [2015-01-02:18:47:04] Converting unpackaged application to a native installation package in C:\Users\Bryan\AppData\Local\Temp\fla4866.tmp
    [2015-01-02:18:47:07] Native installation package creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: EndUpdateResource: Windows Error #5" errorID=0]
    [2015-01-02:18:54:10] Application Installer end with exit code 7
    [2015-01-02:18:54:10] Subprocess app installer failed (7)
    [2015-01-02:18:54:10] Runtime Installer end with exit code 7
    [2015-01-02:21:18:18] Runtime Installer begin with version 3.0.0.4080 on Windows Vista x86
    [2015-01-02:21:18:18] Commandline is:
    [2015-01-02:21:18:18] Installed runtime (15.0.0.356) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2015-01-02:21:18:18] Found sidecar config file at d:\.airinstall.cfg
    [2015-01-02:21:18:18] Read PTExam2014.air from sidecar file.
    [2015-01-02:21:18:18] Using d:\PTExam2014.air as input file
    [2015-01-02:21:18:19] Invoking Application Installer for combined install
    [2015-01-02:21:18:19] Launching subprocess with commandline D:\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime D:\ -withRuntime -url file:///d:/PTExam2014.air
    [2015-01-02:21:18:20] Application Installer begin with version 3.0.0.4080 on Windows Vista x86
    [2015-01-02:21:18:20] Commandline is: -runtime D:\ -withRuntime -url file:///d:/PTExam2014.air
    [2015-01-02:21:18:20] Installed runtime (15.0.0.356) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2015-01-02:21:18:21] Unpackaging file:///d:/PTExam2014.air to C:\Users\Bryan\AppData\Local\Temp\fla1277.tmp
    [2015-01-02:21:18:25] Application signature verified
    [2015-01-02:21:18:25] Unpackaging/validation complete
    [2015-01-02:21:18:25] No app located for appID 'TherapyEdsNPTEReviewandStudyGuideCD2014' and pubID ''
    [2015-01-02:21:18:39] Converting unpackaged application to a native installation package in C:\Users\Bryan\AppData\Local\Temp\fla5966.tmp
    [2015-01-02:21:18:41] Native installation package creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: EndUpdateResource: Windows Error #5" errorID=0]
    [2015-01-02:21:18:46] Application Installer end with exit code 7
    [2015-01-02:21:18:46] Subprocess app installer failed (7)
    [2015-01-02:21:18:46] Runtime Installer end with exit code 7
    [2015-01-02:21:20:18] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86
    [2015-01-02:21:20:18] Commandline is: -arp:uninstall
    [2015-01-02:21:20:18] Installed runtime (15.0.0.356) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2015-01-02:21:20:24] Relaunching with elevation
    [2015-01-02:21:20:24] Launching subprocess with commandline c:\program files (x86)\common files\adobe air\versions\1.0\resources\adobe air updater.exe -eu
    [2015-01-02:21:20:24] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86
    [2015-01-02:21:20:24] Commandline is: -stdio \\.\pipe\AIR_1316_0 -eu
    [2015-01-02:21:20:24] Installed runtime (15.0.0.356) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2015-01-02:21:20:24] Starting runtime uninstall. Uninstalling runtime version 15.0.0.356
    [2015-01-02:21:20:25] Reinstalling C:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\setup.msi
    [2015-01-02:21:20:33] Uninstalling product with GUID {7BBAEC47-1CC0-4CB8-ADB4-531B78DBD1DD}
    [2015-01-02:21:20:40] Runtime Installer end with exit code 0
    [2015-01-02:21:20:40] Elevated install completed
    [2015-01-02:21:20:40] Runtime Installer end with exit code 0
    [2015-01-02:21:24:20] Runtime Installer begin with version 3.0.0.4080 on Windows Vista x86
    [2015-01-02:21:24:20] Commandline is:
    [2015-01-02:21:24:20] No installed runtime detected
    [2015-01-02:21:24:20] Found sidecar config file at d:\.airinstall.cfg
    [2015-01-02:21:24:20] Read PTExam2014.air from sidecar file.
    [2015-01-02:21:24:20] Using d:\PTExam2014.air as input file
    [2015-01-02:21:24:23] Invoking Application Installer for combined install
    [2015-01-02:21:24:23] Launching subprocess with commandline D:\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime D:\ -withRuntime -url file:///d:/PTExam2014.air
    [2015-01-02:21:24:24] Application Installer begin with version 3.0.0.4080 on Windows Vista x86
    [2015-01-02:21:24:24] Commandline is: -runtime D:\ -withRuntime -url file:///d:/PTExam2014.air
    [2015-01-02:21:24:24] No installed runtime detected
    [2015-01-02:21:24:26] Unpackaging file:///d:/PTExam2014.air to C:\Users\Bryan\AppData\Local\Temp\fla3909.tmp
    [2015-01-02:21:24:34] Application signature verified
    [2015-01-02:21:24:34] Unpackaging/validation complete
    [2015-01-02:21:25:17] Converting unpackaged application to a native installation package in C:\Users\Bryan\AppData\Local\Temp\flaFFF1.tmp
    [2015-01-02:21:25:20] Native installation package creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: EndUpdateResource: Windows Error #5" errorID=0]
    [2015-01-02:21:28:19] Application Installer end with exit code 7
    [2015-01-02:21:28:23] Subprocess app installer failed (7)
    [2015-01-02:21:28:23] Runtime Installer end with exit code 7
    [2015-01-02:21:36:29] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86
    [2015-01-02:21:36:29] Commandline is:
    [2015-01-02:21:36:29] No installed runtime detected
    [2015-01-02:21:36:33] Relaunching with elevation
    [2015-01-02:21:36:33] Launching subprocess with commandline c:\users\bryan\appdata\local\temp\air30c0.tmp\adobe air installer.exe -ei
    [2015-01-02:21:36:36] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86
    [2015-01-02:21:36:36] Commandline is: -stdio \\.\pipe\AIR_4200_0 -ei
    [2015-01-02:21:36:36] No installed runtime detected
    [2015-01-02:21:36:36] Starting silent runtime install. Installing runtime version 15.0.0.356
    [2015-01-02:21:36:36] Installing msi at c:\users\bryan\appdata\local\temp\air30c0.tmp\setup.msi with guid {7BBAEC47-1CC0-4CB8-ADB4-531B78DBD1DD}
    [2015-01-02:21:36:39] Runtime Installer end with exit code 0
    [2015-01-02:21:36:40] Elevated install completed
    [2015-01-02:21:36:45] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck
    [2015-01-02:21:36:45] Runtime Installer end with exit code 0
    [2015-01-02:21:36:45] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86
    [2015-01-02:21:36:45] Commandline is: -installupdatecheck
    [2015-01-02:21:36:45] Installed runtime (15.0.0.356) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2015-01-02:21:36:46] Performing pingback request
    [2015-01-02:21:36:46] Pingback request completed with HTTP status 200
    [2015-01-02:21:36:46] Starting runtime background update check
    [2015-01-02:21:36:46] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/15.0.0.356/update
    [2015-01-02:21:36:46] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/15.0.0.356/update to C:\Users\Bryan\AppData\Roaming\Adobe\AIR\Updater\Background
    [2015-01-02:21:36:47] Runtime update not available
    [2015-01-02:21:36:47] Unpackaging cancelled
    [2015-01-02:21:36:47] Runtime Installer end with exit code 0
    [2015-01-02:21:38:09] Runtime Installer begin with version 3.0.0.4080 on Windows Vista x86
    [2015-01-02:21:38:09] Commandline is:
    [2015-01-02:21:38:09] Installed runtime (15.0.0.356) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2015-01-02:21:38:09] Found sidecar config file at d:\.airinstall.cfg
    [2015-01-02:21:38:09] Read PTExam2014.air from sidecar file.
    [2015-01-02:21:38:09] Using d:\PTExam2014.air as input file
    [2015-01-02:21:38:09] Invoking Application Installer for combined install
    [2015-01-02:21:38:09] Launching subprocess with commandline D:\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime D:\ -withRuntime -url file:///d:/PTExam2014.air
    [2015-01-02:21:38:10] Application Installer begin with version 3.0.0.4080 on Windows Vista x86
    [2015-01-02:21:38:10] Commandline is: -runtime D:\ -withRuntime -url file:///d:/PTExam2014.air
    [2015-01-02:21:38:10] Installed runtime (15.0.0.356) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2015-01-02:21:38:10] Unpackaging file:///d:/PTExam2014.air to C:\Users\Bryan\AppData\Local\Temp\flaCC63.tmp
    [2015-01-02:21:38:11] Application signature verified
    [2015-01-02:21:38:11] Unpackaging/validation complete
    [2015-01-02:21:38:12] No app located for appID 'TherapyEdsNPTEReviewandStudyGuideCD2014' and pubID ''
    [2015-01-02:21:38:27] Converting unpackaged application to a native installation package in C:\Users\Bryan\AppData\Local\Temp\flaC7F.tmp
    [2015-01-02:21:38:27] Native installation package creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: EndUpdateResource: Windows Error #5" errorID=0]
    [2015-01-02:21:57:27] Runtime Installer begin with version 3.0.0.4080 on Windows XP x86
    [2015-01-02:21:57:27] Commandline is:
    [2015-01-02:21:57:27] Installed runtime (15.0.0.356) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2015-01-02:21:57:27] Found sidecar config file at d:\.airinstall.cfg
    [2015-01-02:21:57:27] Read PTExam2014.air from sidecar file.
    [2015-01-02:21:57:27] Using d:\PTExam2014.air as input file
    [2015-01-02:21:57:27] Invoking Application Installer for combined install
    [2015-01-02:21:57:27] Launching subprocess with commandline D:\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime D:\ -withRuntime -url file:///d:/PTExam2014.air
    [2015-01-02:21:57:27] Application Installer begin with version 3.0.0.4080 on Windows XP x86
    [2015-01-02:21:57:27] Commandline is: -runtime D:\ -withRuntime -url file:///d:/PTExam2014.air
    [2015-01-02:21:57:27] Installed runtime (15.0.0.356) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2015-01-02:21:57:28] Unpackaging file:///d:/PTExam2014.air to C:\Users\Bryan\AppData\Local\Temp\fla756E.tmp
    [2015-01-02:21:57:38] Application signature verified
    [2015-01-02:21:57:38] Unpackaging/validation complete
    [2015-01-02:21:57:38] No app located for appID 'TherapyEdsNPTEReviewandStudyGuideCD2014' and pubID ''
    [2015-01-02:21:57:45] Converting unpackaged application to a native installation package in C:\Users\Bryan\AppData\Local\Temp\flaB9BE.tmp
    [2015-01-02:21:57:48] Native installation package creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: EndUpdateResource: Windows Error #5" errorID=0]
    [2015-01-02:22:00:12] Application Installer end with exit code 7
    [2015-01-02:22:00:13] Subprocess app installer failed (7)
    [2015-01-02:22:00:13] Runtime Installer end with exit code 7
    [2015-01-02:22:00:23] Runtime Installer begin with version 3.0.0.4080 on Windows Vista x86
    [2015-01-02:22:00:23] Commandline is:
    [2015-01-02:22:00:23] Installed runtime (15.0.0.356) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2015-01-02:22:00:23] Found sidecar config file at d:\.airinstall.cfg
    [2015-01-02:22:00:23] Read PTExam2014.air from sidecar file.
    [2015-01-02:22:00:23] Using d:\PTExam2014.air as input file
    [2015-01-02:22:00:23] Invoking Application Installer for combined install
    [2015-01-02:22:00:23] Launching subprocess with commandline D:\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime D:\ -withRuntime -url file:///d:/PTExam2014.air
    [2015-01-02:22:00:23] Application Installer begin with version 3.0.0.4080 on Windows Vista x86
    [2015-01-02:22:00:23] Commandline is: -runtime D:\ -withRuntime -url file:///d:/PTExam2014.air
    [2015-01-02:22:00:23] Installed runtime (15.0.0.356) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2015-01-02:22:00:24] Unpackaging file:///d:/PTExam2014.air to C:\Users\Bryan\AppData\Local\Temp\fla252C.tmp
    [2015-01-02:22:00:25] Application signature verified
    [2015-01-02:22:00:25] Unpackaging/validation complete
    [2015-01-02:22:00:25] No app located for appID 'TherapyEdsNPTEReviewandStudyGuideCD2014' and pubID ''
    [2015-01-02:22:00:30] Converting unpackaged application to a native installation package in C:\Users\Bryan\AppData\Local\Temp\fla3E58.tmp
    [2015-01-02:22:00:31] Native installation package creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: EndUpdateResource: Windows Error #5" errorID=0]
    [2015-01-02:22:00:35] Application Installer end with exit code 7
    [2015-01-02:22:00:35] Subprocess app installer failed (7)
    [2015-01-02:22:00:35] Runtime Installer end with exit code 7
    [2015-01-02:22:00:54] Application Installer end with exit code 7
    [2015-01-02:22:00:54] Subprocess app installer failed (7)
    [2015-01-02:22:00:54] Runtime Installer end with exit code 7
    [2015-01-02:22:02:40] Application Installer begin with version 15.0.0.356 on Windows 7 x86
    [2015-01-02:22:02:40] Commandline is: D:\PTExam2014.air
    [2015-01-02:22:02:40] Installed runtime (15.0.0.356) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2015-01-02:22:02:40] Unpackaging file:///D:/PTExam2014.air to C:\Users\Bryan\AppData\Local\Temp\fla3AFD.tmp
    [2015-01-02:22:02:41] Application signature verified
    [2015-01-02:22:02:41] Unpackaging/validation complete
    [2015-01-02:22:02:41] No app located for appID 'TherapyEdsNPTEReviewandStudyGuideCD2014' and pubID ''
    [2015-01-02:22:02:47] Cancel request received
    [2015-01-02:22:02:47] Application Installer end with exit code 6
    [2015-01-02:22:08:24] Runtime Installer begin with version 3.0.0.4080 on Windows Vista x86
    [2015-01-02:22:08:24] Commandline is:
    [2015-01-02:22:08:24] Installed runtime (15.0.0.356) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2015-01-02:22:08:24] Found sidecar config file at d:\.airinstall.cfg
    [2015-01-02:22:08:24] Read PTExam2014.air from sidecar file.
    [2015-01-02:22:08:24] Using d:\PTExam2014.air as input file
    [2015-01-02:22:08:24] Invoking Application Installer for combined install
    [2015-01-02:22:08:24] Launching subprocess with commandline D:\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime D:\ -withRuntime -url file:///d:/PTExam2014.air
    [2015-01-02:22:08:24] Application Installer begin with version 3.0.0.4080 on Windows Vista x86
    [2015-01-02:22:08:24] Commandline is: -runtime D:\ -withRuntime -url file:///d:/PTExam2014.air
    [2015-01-02:22:08:24] Installed runtime (15.0.0.356) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2015-01-02:22:08:25] Unpackaging file:///d:/PTExam2014.air to C:\Users\Bryan\AppData\Local\Temp\fla7D1B.tmp
    [2015-01-02:22:08:26] Application signature verified
    [2015-01-02:22:08:26] Unpackaging/validation complete
    [2015-01-02:22:08:26] No app located for appID 'TherapyEdsNPTEReviewandStudyGuideCD2014' and pubID ''
    [2015-01-02:22:08:32] Converting unpackaged application to a native installation package in C:\Users\Bryan\AppData\Local\Temp\fla9760.tmp
    [2015-01-02:22:08:32] Native installation package creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: EndUpdateResource: Windows Error #5" errorID=0]
    [2015-01-02:22:08:35] Application Installer end with exit code 7
    [2015-01-02:22:08:35] Subprocess app installer failed (7)
    [2015-01-02:22:08:35] Runtime Installer end with exit code 7
    [2015-01-02:22:09:39] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86
    [2015-01-02:22:09:39] Commandline is:
    [2015-01-02:22:09:39] Installed runtime (15.0.0.356) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2015-01-02:22:09:46] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck
    [2015-01-02:22:09:46] Runtime Installer end with exit code 0
    [2015-01-02:22:09:46] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86
    [2015-01-02:22:09:46] Commandline is: -installupdatecheck
    [2015-01-02:22:09:46] Installed runtime (15.0.0.356) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2015-01-02:22:09:46] Performing pingback request
    [2015-01-02:22:09:47] Pingback request completed with HTTP status 200
    [2015-01-02:22:09:47] Starting runtime background update check
    [2015-01-02:22:09:47] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/15.0.0.356/update
    [2015-01-02:22:09:47] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/15.0.0.356/update to C:\Users\Bryan\AppData\Roaming\Adobe\AIR\Updater\Background
    [2015-01-02:22:09:47] Runtime update not available
    [2015-01-02:22:09:47] Unpackaging cancelled
    [2015-01-02:22:09:47] Runtime Installer end with exit code 0
    [2015-01-02:22:10:11] Application Installer begin with version 15.0.0.356 on Windows 7 x86
    [2015-01-02:22:10:11] Commandline is: D:\PTExam2014.air
    [2015-01-02:22:10:11] Installed runtime (15.0.0.356) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2015-01-02:22:10:12] Unpackaging file:///D:/PTExam2014.air to C:\Users\Bryan\AppData\Local\Temp\fla1D02.tmp
    [2015-01-02:22:10:12] Application signature verified
    [2015-01-02:22:10:12] Unpackaging/validation complete
    [2015-01-02:22:10:12] No app located for appID 'TherapyEdsNPTEReviewandStudyGuideCD2014' and pubID ''
    [2015-01-02:22:10:18] Converting unpackaged application to a native installation package in C:\Users\Bryan\AppData\Local\Temp\fla3553.tmp
    [2015-01-02:22:10:18] Native installation package creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: EndUpdateResource: Windows Error #5" errorID=0]
    [2015-01-02:22:10:21] Application Installer end with exit code 7
    [2015-01-03:09:45:28] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86
    [2015-01-03:09:45:28] Commandline is: -arp:uninstall
    [2015-01-03:09:45:28] Installed runtime (15.0.0.356) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2015-01-03:09:45:34] Relaunching with elevation
    [2015-01-03:09:45:34] Launching subprocess with commandline c:\program files (x86)\common files\adobe air\versions\1.0\resources\adobe air updater.exe -eu
    [2015-01-03:09:45:34] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86
    [2015-01-03:09:45:34] Commandline is: -stdio \\.\pipe\AIR_4312_0 -eu
    [2015-01-03:09:45:34] Installed runtime (15.0.0.356) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2015-01-03:09:45:34] Starting runtime uninstall. Uninstalling runtime version 15.0.0.356
    [2015-01-03:09:45:34] Reinstalling c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\setup.msi
    [2015-01-03:09:45:40] Uninstalling product with GUID {7BBAEC47-1CC0-4CB8-ADB4-531B78DBD1DD}
    [2015-01-03:09:45:43] Runtime Installer end with exit code 0
    [2015-01-03:09:45:43] Elevated install completed
    [2015-01-03:09:45:43] Runtime Installer end with exit code 0
    [2015-01-03:09:58:24] Runtime Installer begin with version 14.0.0.178 on Windows 7 x86
    [2015-01-03:09:58:24] Commandline is:
    [2015-01-03:09:58:24] No installed runtime detected
    [2015-01-03:09:58:27] Relaunching with elevation
    [2015-01-03:09:58:27] Launching subprocess with commandline c:\users\bryan\appdata\local\temp\aird2a9.tmp\adobe air installer.exe -ei
    [2015-01-03:09:58:30] Runtime Installer begin with version 14.0.0.178 on Windows 7 x86
    [2015-01-03:09:58:30] Commandline is: -stdio \\.\pipe\AIR_4024_0 -ei
    [2015-01-03:09:58:30] No installed runtime detected
    [2015-01-03:09:58:30] Starting silent runtime install. Installing runtime version 14.0.0.178
    [2015-01-03:09:58:30] Installing msi at c:\users\bryan\appdata\local\temp\aird2a9.tmp\setup.msi with guid {77D28FF5-242F-488A-8215-937D6A4D69E0}
    [2015-01-03:09:58:33] Runtime Installer end with exit code 0
    [2015-01-03:09:58:33] Elevated install completed
    [2015-01-03:09:58:38] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck
    [2015-01-03:09:58:38] Runtime Installer end with exit code 0
    [2015-01-03:09:58:38] Runtime Installer begin with version 14.0.0.178 on Windows 7 x86
    [2015-01-03:09:58:38] Commandline is: -installupdatecheck
    [2015-01-03:09:58:38] Installed runtime (14.0.0.178) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2015-01-03:09:58:39] Performing pingback request
    [2015-01-03:09:58:39] Pingback request completed with HTTP status 200
    [2015-01-03:09:58:39] Starting runtime background update check
    [2015-01-03:09:58:39] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/14.0.0.178/update
    [2015-01-03:09:58:39] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/14.0.0.178/update to C:\Users\Bryan\AppData\Roaming\Adobe\AIR\Updater\Background
    [2015-01-03:09:58:49] Unpackaging complete
    [2015-01-03:09:58:50] Download success
    [2015-01-03:09:58:50] Runtime updated downloaded
    [2015-01-03:09:59:13] User had deferred installing the update
    [2015-01-03:09:59:13] Runtime Installer end with exit code 0
    [2015-01-03:09:59:15] Runtime Installer begin with version 3.0.0.4080 on Windows Vista x86
    [2015-01-03:09:59:15] Commandline is:
    [2015-01-03:09:59:15] Installed runtime (14.0.0.178) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2015-01-03:09:59:15] Found sidecar config file at d:\.airinstall.cfg
    [2015-01-03:09:59:15] Read PTExam2014.air from sidecar file.
    [2015-01-03:09:59:15] Using d:\PTExam2014.air as input file
    [2015-01-03:09:59:16] Invoking Application Installer for combined install
    [2015-01-03:09:59:16] Launching subprocess with commandline D:\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime D:\ -withRuntime -url file:///d:/PTExam2014.air
    [2015-01-03:09:59:16] Application Installer begin with version 3.0.0.4080 on Windows Vista x86
    [2015-01-03:09:59:16] Commandline is: -runtime D:\ -withRuntime -url file:///d:/PTExam2014.air
    [2015-01-03:09:59:16] Installed runtime (14.0.0.178) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2015-01-03:09:59:17] Unpackaging file:///d:/PTExam2014.air to C:\Users\Bryan\AppData\Local\Temp\flaB0A8.tmp
    [2015-01-03:09:59:22] Application signature verified
    [2015-01-03:09:59:22] Unpackaging/validation complete
    [2015-01-03:09:59:22] No app located for appID 'TherapyEdsNPTEReviewandStudyGuideCD2014' and pubID ''
    [2015-01-03:09:59:26] Converting unpackaged application to a native installation package in C:\Users\Bryan\AppData\Local\Temp\flaD1EF.tmp
    [2015-01-03:09:59:29] Native installation package creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: EndUpdateResource: Windows Error #5" errorID=0]
    [2015-01-03:15:19:16] Application Installer end with exit code 7
    [2015-01-03:15:19:18] Subprocess app installer failed (7)
    [2015-01-03:15:19:19] Runtime Installer end with exit code 7
    [2015-01-07:07:35:50] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86
    [2015-01-07:07:35:50] Commandline is:
    [2015-01-07:07:35:50] Installed runtime (14.0.0.178) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2015-01-07:07:35:57] Relaunching with elevation
    [2015-01-07:07:35:57] Launching subprocess with commandline c:\users\bryan\appdata\local\temp\airb8ec.tmp\adobe air installer.exe -ei
    [2015-01-07:07:36:00] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86
    [2015-01-07:07:36:00] Commandline is: -stdio \\.\pipe\AIR_3412_0 -ei
    [2015-01-07:07:36:00] Installed runtime (14.0.0.178) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2015-01-07:07:36:01] Starting silent runtime update. Updating runtime from version 14.0.0.178 to version 15.0.0.356
    [2015-01-07:07:36:01] Installing msi at c:\users\bryan\appdata\local\temp\airb8ec.tmp\setup.msi with guid {7BBAEC47-1CC0-4CB8-ADB4-531B78DBD1DD}
    [2015-01-07:07:36:09] Runtime Installer end with exit code 0
    [2015-01-07:07:36:09] Elevated install completed
    [2015-01-07:07:36:14] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck
    [2015-01-07:07:36:14] Runtime Installer end with exit code 0
    [2015-01-07:07:36:15] Runtime Installer begin with version 15.0.0.356 on Windows 7 x86
    [2015-01-07:07:36:15] Commandline is: -installupdatecheck
    [2015-01-07:07:36:15] Installed runtime (15.0.0.356) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2015-01-07:07:36:16] Performing pingback request
    [2015-01-07:07:36:18] Pingback request completed with HTTP status 200
    [2015-01-07:07:36:18] Starting runtime background update check
    [2015-01-07:07:36:18] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/15.0.0.356/update
    [2015-01-07:07:36:18] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/15.0.0.356/update to C:\Users\Bryan\AppData\Roaming\Adobe\AIR\Updater\Background
    [2015-01-07:07:36:18] Runtime update not available
    [2015-01-07:07:36:18] Unpackaging cancelled
    [2015-01-07:07:36:18] Runtime Installer end with exit code 0

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