Adobe Pro Survey Responses

Hello, this is our use case:
We three 40 question online surveys in the tool, Qualtrics, and we need to create offline versions for participants with limited internet access. Would Abobe Acrobat Pro be the best solution?
Qualtrics requires the responses to be uploaded in a specific csv template. Can I customize the export of the responses from the Adobe fillable pdf form to match the Qualtrics XLS spreadsheet format?
Please advise, thanks.

I would suggest you try the trial version of Acrobat to see if it meets your needs (just create a simply form from within Acrobat -- not the online form tool). Each field is given a field name and is saved accordingly. You can save a response (probably sent as a FDF data file) by opening the FDF file in the PDF form and then using the Manage Data to save or append to a CSV file (I think CSV is an option). It would be hoped that you can create the order of the fields to meet the needs of the specific CSV file. You might get a bit better info in the forms sub-forum, though many of the folks will be checking here eventually.

Similar Messages

Screen Reader Tech responsiveness in Adobe Pro vs. Adobe Reader

I created a custom form using LiveCycle ES2. I am testing the usability of the form in conjunction with Screen Reader Technology (specifically NVDA) in Adobe Professional 9 and Adobe Reader X. The text fields that are read aloud by the Screen Reader while using Adobe Pro, are NOT read aloud while viewing the form in Adobe Reader. Is there a specific solution/adjustment/edit to solve this problem, or is this simply a limitation to using Adobe Reader with Screen Reader Technology?

Have you sent up the screen reader in Reader?
http://help.adobe.com/en_US/reader/using/WS4bebcd66a74275c3-7d28390112a81b3ebff-8000.html

Adobe PDF Preview Handler Issue in WIndows 8 64 Bit Machine - After installing Adobe Pro 11.0.10

Hi Guys ,
We are facing a serious issue with Windows 8 and Adobe PDF Preview Handler . We are using the PDFPrevHndlr.dll from Adobe to show PDF Previews in our application. It is working fine in Windows 7 and Vista and for some reason it is not working in Windows 8.1 64 bit machines after upgrading to Adobe Pro 10.0.10 . Please help us figure out what is the root cause of this issue .
During a close analysis we have found that the PrevHost.exe( Windows component ) is failing soon after it is being invoked . Any help in this is much appreciated.
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Hi Sree,
According to your description, your case related to Adobe PDF Preview Handler. This is third-party product. I am afraid this is out of our support. Please ask in their special forum
https://forums.adobe.com/community/adobe_reader_forums
By the way, after do some search, it seems not working for 64bit machine,
>> It is working fine in Windows 7 and Vista
Also work fine in win7/vista 64bit????
If your scenario is not working in 64bit machine, try to put "adobe pdf preview handler 64-bit fix" in search engine. Good luck.
Have a nice day!
Kristin
We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
Click
HERE to participate the survey.

Adobe Pro 8.0 Crashing. Error shBadNewsComing

My Adobe Pro 8.0 continues to crash. There is a long error message associated with that which I will post at the end of the message. I uninstalled and reinstalled along with some other associated programs apparently. I'm now getting a message saying shBadNewsComing saying that shAuthenticationFailed with the Adobe symbol on it. My Adobe continue to fail and the online customer service representative would not help me resolve the issue as my version was "too old."
I'm constantly getting this message:
Process:               Acrobat [8137]
Path:                  /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/MacOS/Acrobat
Identifier:            com.adobe.Acrobat.Pro
Version:               8.1.0 (8.1.0)
Code Type:             X86 (Native)
Parent Process:        ??? [1]
Responsible:           Acrobat [8137]
User ID:               501
Date/Time:             2015-02-15 22:21:20.890 -0800
OS Version:            Mac OS X 10.10.2 (14C109)
Report Version:        11
Anonymous UUID:        243ADD79-3FC5-1A3F-6BCF-C1CE4F49A940
Sleep/Wake UUID:       4D6E7FA8-763E-4C6D-9832-6CB05964D80E
Time Awake Since Boot: 110000 seconds
Time Since Wake:       7500 seconds
Crashed Thread:        0 Dispatch queue: com.apple.main-thread
Exception Type:        EXC_CRASH (SIGABRT)
Exception Codes:       0x0000000000000000, 0x0000000000000000
Application Specific Information:
terminating with uncaught exception of type std::runtime_error: Unable to determine registration filepath!
abort() called
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   libsystem_kernel.dylib         0x98c0d69a __pthread_kill + 10
1   libsystem_pthread.dylib       0x9b57af19 pthread_kill + 101
2   libsystem_c.dylib             0x94420eee abort + 156
3   libc++abi.dylib               0x925242f9 abort_message + 169
4   libc++abi.dylib               0x92547483 default_terminate_handler() + 272
5   libc++abi.dylib               0x92544ac0 std::__terminate(void (*)()) + 14
6   libc++abi.dylib               0x925444db __cxa_throw + 122
7   com.adobe.ESD.AdobeUpdaterLibFramework 0x10bef733 AUMTriggerUpdateCheck + 3619
8   com.adobe.ESD.AdobeUpdaterLibFramework 0x10bebcb2 0x10be8000 + 15538
9   com.adobe.ESD.AdobeUpdaterLibFramework 0x10bed21a AUMDoPluginAction + 352
10 com.adobe.AcrobatPlugin.Updater 0x86cc0b2c AcroPluginMain + 83396
11 com.adobe.AcrobatPlugin.Updater 0x86cbf59b AcroPluginMain + 77875
12 com.adobe.AcrobatPlugin.Updater 0x86cc01e1 AcroPluginMain + 81017
13 com.adobe.Acrobat.framework   0x840c98a0 RunAcrobat + 1289506
14 com.adobe.Acrobat.framework   0x840c9539 RunAcrobat + 1288635
15 com.apple.CoreFoundation       0x9103db36 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 22
16 com.apple.CoreFoundation       0x9103d5e4 __CFRunLoopDoTimer + 1316
17 com.apple.CoreFoundation       0x910b902f __CFRunLoopDoTimers + 351
18 com.apple.CoreFoundation       0x90ff6151 __CFRunLoopRun + 2081
19 com.apple.CoreFoundation       0x90ff56c6 CFRunLoopRunSpecific + 390
20 com.apple.CoreFoundation       0x90ff552b CFRunLoopRunInMode + 123
21 com.apple.HIToolbox           0x98c3f2d8 RunCurrentEventLoopInMode + 262
22 com.apple.HIToolbox           0x98c3f011 ReceiveNextEventCommon + 494
23 com.apple.HIToolbox           0x98c3ee0c _BlockUntilNextEventMatchingListInModeWithFilter + 99
24 com.apple.AppKit               0x95e12229 _DPSNextEvent + 734
25 com.apple.AppKit               0x95e11a71 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 186
26 com.apple.AppKit               0x95e0402c -[NSApplication run] + 907
27 com.adobe.Acrobat.framework   0x83f8f8fa RunAcrobat + 3452
28 com.adobe.Acrobat.framework   0x83f8ecca RunAcrobat + 332
29 com.adobe.Acrobat.Pro         0x00002e8b start + 2455
30 com.adobe.Acrobat.Pro         0x00002602 start + 270
31 com.adobe.Acrobat.Pro         0x0000251d start + 41
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0   libsystem_kernel.dylib         0x98c0e8ce kevent64 + 10
1   libdispatch.dylib             0x91edc73f _dispatch_mgr_invoke + 245
2   libdispatch.dylib             0x91edc3a2 _dispatch_mgr_thread + 52
Thread 2:
0   libsystem_kernel.dylib         0x98c079ce mach_msg_trap + 10
1   libsystem_kernel.dylib         0x98c06a70 mach_msg + 68
2   com.apple.CoreFoundation       0x90ff6b16 __CFRunLoopServiceMachPort + 214
3   com.apple.CoreFoundation       0x90ff5f29 __CFRunLoopRun + 1529
4   com.apple.CoreFoundation       0x90ff56c6 CFRunLoopRunSpecific + 390
5   com.apple.CoreFoundation       0x90ff552b CFRunLoopRunInMode + 123
6   com.apple.AppKit               0x95f85ff1 _NSEventThread + 283
7   libsystem_pthread.dylib       0x9b578e13 _pthread_body + 138
8   libsystem_pthread.dylib       0x9b578d89 _pthread_start + 162
9   libsystem_pthread.dylib       0x9b576e52 thread_start + 34
Thread 3:
0   libsystem_kernel.dylib         0x98c0d512 __psynch_cvwait + 10
1   libsystem_pthread.dylib       0x9b579a4a _pthread_cond_wait + 726
2   libsystem_pthread.dylib       0x9b57d1c0 pthread_cond_wait$UNIX2003 + 71
3   com.apple.CoreServices.CarbonCore 0x9aa200da TSWaitOnCondition + 133
4   com.apple.CoreServices.CarbonCore 0x9aa20312 TSWaitOnConditionTimedRelative + 195
5   com.apple.CoreServices.CarbonCore 0x9a9ebddf MPWaitOnQueue + 199
6   AdobeACE                       0x8fc395b3 ACEInitialize + 6389
7   AdobeACE                       0x8fc39527 ACEInitialize + 6249
8   com.apple.CoreServices.CarbonCore 0x9a9ec43a PrivateMPEntryPoint + 68
9   libsystem_pthread.dylib       0x9b578e13 _pthread_body + 138
10 libsystem_pthread.dylib       0x9b578d89 _pthread_start + 162
11 libsystem_pthread.dylib       0x9b576e52 thread_start + 34
Thread 4:
0   libsystem_kernel.dylib         0x98c0d512 __psynch_cvwait + 10
1   libsystem_pthread.dylib       0x9b579a4a _pthread_cond_wait + 726
2   libsystem_pthread.dylib       0x9b57d1c0 pthread_cond_wait$UNIX2003 + 71
3   com.apple.CoreServices.CarbonCore 0x9aa200da TSWaitOnCondition + 133
4   com.apple.CoreServices.CarbonCore 0x9aa20312 TSWaitOnConditionTimedRelative + 195
5   com.apple.CoreServices.CarbonCore 0x9a9ebddf MPWaitOnQueue + 199
6   AdobeACE                       0x8fc395b3 ACEInitialize + 6389
7   AdobeACE                       0x8fc39527 ACEInitialize + 6249
8   com.apple.CoreServices.CarbonCore 0x9a9ec43a PrivateMPEntryPoint + 68
9   libsystem_pthread.dylib       0x9b578e13 _pthread_body + 138
10 libsystem_pthread.dylib       0x9b578d89 _pthread_start + 162
11 libsystem_pthread.dylib       0x9b576e52 thread_start + 34
Thread 5:
0   libsystem_kernel.dylib         0x98c0d512 __psynch_cvwait + 10
1   libsystem_pthread.dylib       0x9b579a4a _pthread_cond_wait + 726
2   libsystem_pthread.dylib       0x9b57d1c0 pthread_cond_wait$UNIX2003 + 71
3   com.apple.CoreServices.CarbonCore 0x9aa200da TSWaitOnCondition + 133
4   com.apple.CoreServices.CarbonCore 0x9aa20312 TSWaitOnConditionTimedRelative + 195
5   com.apple.CoreServices.CarbonCore 0x9a9ebddf MPWaitOnQueue + 199
6   AdobeACE                       0x8fc395b3 ACEInitialize + 6389
7   AdobeACE                       0x8fc39527 ACEInitialize + 6249
8   com.apple.CoreServices.CarbonCore 0x9a9ec43a PrivateMPEntryPoint + 68
9   libsystem_pthread.dylib       0x9b578e13 _pthread_body + 138
10 libsystem_pthread.dylib       0x9b578d89 _pthread_start + 162
11 libsystem_pthread.dylib       0x9b576e52 thread_start + 34
Thread 6:
0   libsystem_kernel.dylib         0x98c0de6a __workq_kernreturn + 10
1   libsystem_pthread.dylib       0x9b5792b1 _pthread_wqthread + 939
2   libsystem_pthread.dylib       0x9b576e2e start_wqthread + 30
Thread 7:
0   libsystem_kernel.dylib         0x98c0de6a __workq_kernreturn + 10
1   libsystem_pthread.dylib       0x9b5792b1 _pthread_wqthread + 939
2   libsystem_pthread.dylib       0x9b576e2e start_wqthread + 30
Thread 8:
0   libsystem_kernel.dylib         0x98c079ce mach_msg_trap + 10
1   libsystem_kernel.dylib         0x98c06a70 mach_msg + 68
2   com.apple.CoreFoundation       0x90ff6b16 __CFRunLoopServiceMachPort + 214
3   com.apple.CoreFoundation       0x90ff5f29 __CFRunLoopRun + 1529
4   com.apple.CoreFoundation       0x90ff56c6 CFRunLoopRunSpecific + 390
5   com.apple.CoreFoundation       0x90ff552b CFRunLoopRunInMode + 123
6   com.adobe.AcrobatPlugin.Comments 0x8c66fd2b AcroPluginMain + 1089359
7   com.adobe.AcrobatPlugin.Comments 0x8c6708fb AcroPluginMain + 1092383
8   com.apple.CoreServices.CarbonCore 0x9a9ec43a PrivateMPEntryPoint + 68
9   libsystem_pthread.dylib       0x9b578e13 _pthread_body + 138
10 libsystem_pthread.dylib       0x9b578d89 _pthread_start + 162
11 libsystem_pthread.dylib       0x9b576e52 thread_start + 34
Thread 9:
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0xa077a6d0 ecx: 0xbfffa17c edx: 0x00000000
edi: 0xa0f9e1d4 esi: 0x00000006 ebp: 0xbfffa198 esp: 0xbfffa17c
   ss: 0x00000023 efl: 0x00000206 eip: 0x98c0d69a   cs: 0x0000000b
   ds: 0x00000023   es: 0x00000023   fs: 0x00000000   gs: 0x0000000f
cr2: 0xa0778a00
Logical CPU:     0
Error Code:      0x00080148
Trap Number:     132
Binary Images:
(erased...too long)
External Modification Summary:
Calls made by other processes targeting this process:
    task_for_pid: 9
    thread_create: 0
    thread_set_state: 0
Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
Calls made by all processes on this machine:
    task_for_pid: 71490
    thread_create: 0
    thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=293.1M resident=99.8M(34%) swapped_out_or_unallocated=193.3M(66%)
Writable regions: Total=173.5M written=14.1M(8%) resident=22.0M(13%) swapped_out=428K(0%) unallocated=151.5M(87%)
REGION TYPE                      VIRTUAL
===========                      =======
ATS (font support)                 32.0M
Activity Tracing                   2048K
CG backing stores                  1376K
CG image                             28K
CG shared images                    272K
CoreGraphics                         16K
CoreServices                         24K
CoreUI image data                    76K
Image IO                             64K
Kernel Alloc Once                     4K
MALLOC                            101.2M
MALLOC (admin)                       48K
Memory Tag 242                       12K
OpenCL                               16K
Stack                              67.6M
Stack (reserved)                    516K        reserved VM address space (unallocated)
VM_ALLOCATE                        17.4M
__DATA                             29.1M
__IMAGE                             528K
__IMPORT                            256K
__LINKEDIT                         51.2M
__OBJC                             4160K
__TEXT                            241.9M
__UNICODE                           544K
mapped file                       134.7M
shared memory                         4K
===========                      =======
TOTAL                             685.0M
TOTAL, minus reserved VM space    684.5M
Model: MacBookPro11,3, BootROM MBP112.0138.B14, 4 processors, Intel Core i7, 2.3 GHz, 16 GB, SMC 2.19f12
Graphics: Intel Iris Pro, Intel Iris Pro, Built-In
Graphics: NVIDIA GeForce GT 750M, NVIDIA GeForce GT 750M, PCIe, 2048 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, -
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, -
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x134), Broadcom BCM43xx 1.0 (7.15.159.13.12)
Bluetooth: Version 4.3.2f6 15235, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM0512F, 500.28 GB
USB Device: Internal Memory Card Reader
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Apple Internal Keyboard / Trackpad
Thunderbolt Bus: MacBook Pro, Apple Inc., 17.1

Hi Julia ,
Please check the system requirements ,make sure it is compatible with the the Adobe product you are using .
Try updating it to the latest version of Acrobat .
Re-create Adobe application preferences.
Make sure your OS language matches the language of your Adobe application.
Update your Mac OS.
Try running the application in the minimized mode or from an administrator account.
Let us with your response so that we can assist you further .
Regards
Sukrit Dhingra

Creating a Fillable PDF form with adobe pro XI

Hi,
I am creating a fillalbe PDF form using Form central with Adobe Pro XI and I am using the new "add help text" feature in it, but when i save the form as PDF the add help text disaapars. I am also unalbe to find a form reset button to add to my form. How can I create a from with these features. The form I want to make it fillable PDf to emailed to customers.
thanks.

Hi;
Re: Help Icon - The PDF does not display the "?" like the web form. In the PDF when you mouse over the field and hover for 1-2 seconds the help text is shown in a tooltip.
Re: Form Reset button (Clear Form) - FormsCentral does not provide a clear form button but you can add it in Acrobat. You will want to open the PDF in Acrobat and then follow these two tutorials:
In order to Edit the FormsCentral PDF in Acrobat you will need to read this FAQ: http://forums.adobe.com/docs/DOC-3661
This tutorial shows you how to add the "Clear" button to the form: http://tv.adobe.com/watch/acrobat-x-tips-tricks/quick-tip-how-to-add-a-reset-button-to-a-f orm/
Are you planning save the form as a "Submission Enabled PDF" and collect responses using FormsCentral? If you are not, and simply want the responses or PDF emailed back to you on submission you can see this tutorial: http://help.adobe.com/en_US/acrobat/X/pro/using/WS58a04a822e3e50102bd615109794195ff-7dd6.w .html
Let me know if you have any further questions.
Thanks,
Josh

Created an Adobe Pro account but now being asked to upgrade

Created a new Adobe Pro account to use FormsCentral mainly but today we started getting the following message in emails when forms have been responded to.
The quota for free usage is 50 responses for the form.
Upgrade to receive up to 5000 responses.
Now in FormsCentral I am getting the "Ready for your next form? Get more forms and view more responses with a paid subscription".
The MyPlan page shows "Your current plan is Acrobat Pro subscription (one year)".
Rather annoying as we cannot create any more forms at our busiest time of the year.
Support is apparently looking into it. But with a wait time of 48 hours ....

Windows 7 Home Premium 64-Bit (6.1. Build 7601)
Web Browser IE9 version 9.0.8112.16421
The currently installed flash player version is 11.5, even though I am constantly being told I need to upgrade to it. There are some pages that ask four and five times as any advertisement using flash triggers this alert, so if a page has 5 ads, I get the message that Adobe wants to make changes to my system 5 times.

Ive downloaded and installed Adobe Pro XI but can't open it. What do I need to do?

I have downloaded and installed the trial for Adobe Pro XI on my Macbook Pro. Its on my desktop.
I can see it, but when I try to open, all i get is a list of files and the option to EJECT!
What do I need to do to get the program to open? I need to extract data from a PDF into Excel - which looks straightforward enough, if I can ever get the program open!

Hi Dorothea,
Please ensure that you are logged in to your system as administrator and anti-virus is disabled.
Once you click to download Acrobat trial version, 'Adobe Download Assistant' application will start downloading.
Then, run the application and then sign up with your Adobe ID credentials to download Acrobat pro XI from the available list of products.
Let me know if you still face the problem and share the screenshot of the message.
Hope to get your response.
Regards,
Anubha

Adobe Pro stalled

I have downloaded Adobe Pro and it is now installing.
The problem is install has stopped on 8% for 30 minutes.
I am on Windows 7 .
What should I do?

Hi Karen,
Please let me know what Acrobat version are you trying to install on your system.
Also, ensure that there are no previous versions already installed and you are logged in as administrator on your machine.
Do you get any error message while installing? Could you please share the screenshot?
Hope to get your response.
Regards,
Anubha

I was online earlier this week and liked the forms with submit buttons and the Adobe site directed me to upgrade to Adobe PRO XI in order to use forms so I bought five licenses. Just had it installed today and it is now asking me to sign up for forms Cent

I was online earlier this week and liked the forms with submit buttons and the Adobe site directed me to upgrade to Adobe PRO XI in order to use forms so I bought five licenses. Just had it installed today and it is now asking me to sign up for forms Central in order to use this feature. What gives? The Adobe site gave me the impression that I would have this feature after purchasing the new upgrade. I would not have purchased the upgrade, let alone five of them had I know this. Am I missing something?

Acrobat XI comes with the Fromscentral AIR application and the ability to create PDF forms authored in Formscentral. To have more than the free (1 form with 50 responses) level account you need to sign up for a Formscentral subscription.
Andrew

Adobe Pro 8 and Windows 7

I am trying to set up Adobe Pro * and install it on the virtual XP mode in Windows 7. However, it keeps telling me in XP mode that an instance of installation is already running. I restarted the computer, inserted the disk, killed autoplay in windows 7 itself, and then went to install it in XP Mode. Still get the same error message. Is it impossible to install in XP mode? If I only install on the main computer OS and not in virtual XP will I still be able to print to PDF in XP mode?
Thanks for any assistance.
Ellen

I don't have a response and you might have to wait a bit. Not too many folks run virtual XP. In my experience with virtual XP, not everything is available. I tried it for a HDTV that did not have a driver for Win7 and it never would work. So, I am probably not the best one to comment as my luck has not been too good.

Adobe Pro 8 using FDF

Hi all, and thanks in advance!
          I downloaded the FDF Toolkit and added the "jFdfTk.jar" library to my Java Web project.
          I am running a small java project using the NetBeans GUI (NICE!)
          Also, I have Adobe Pro 8 on my local PC. This project is running on my local PC as well but using "localserver".
          Trying to populate a PDF with, for now, only one piece of data.
          Here are the steps I am doing in a Java servlet:
/*************** CODE START ***********************/
          import com.adobe.fdf.*;
          import com.adobe.fdf.exceptions.*;
          FDFDoc appFDF = null;
          appFDF = new FDFDoc();
          // For testing puposes lets fill the data manually.
          // ...and yes, the PDF form has a field called "Name" (no quotes on the form field)
          appFDF.SetValue("Name", "RICK");
          // Here the string pdfUrl points to the PDF file with the form field on it.
          appFDF.SetFile(pdfUrl);
          response.setContentType("application/vnd.fdf");
          javax.servlet.ServletOutputStream out = response.getOutputStream();
          appFDF.Save(out);
          out.close();
/*************** CODE END ***********************/
                    The file compiles fine but when I call this servlet, I get an error message from the Adobe Reader that says:
                    There was an error opening this document.
                    This file cannot be found.
          I placed the PDF file everywhere locally on the HD and in the project, and referenced it using the URL/Port info but it says it can't be found. Any ideas?
                              Thanks again!

Hello George!
          Not sure what you mean by "saving the FDF on the server".
          The files are being tested on a "localhost" as I do not have access to the actual server yet, so all is happening on my local PC using NetBeans and the Tomcat local server. I also have Adobe Pro 8 on this PC.
          I did try "appFdf.GetFile()" and it returned the location of the PDF file in question that was set using appFdf.SetFile().
          I have some sample code that shows it is also possible to get the file from a local disc using:
          "C:\\RicksStuff\\Code\\printableForms\\test.pdf" and I tried that. Tried the serverName(), serverPort(), and contextPath() Java methods as too but that fails as well.
          The exact error message is:
          There was an error opening this document. This file cannot be found.
          Th file name is mYform_TEST.pdf. Tried without the underscore too.
                         Thanks to all...

Adobe Pro trial expires same day as installed

Hi,
I downloaded and installed the Adobe Pro 30 day trial today but when I started it it says that the trial period has expired.
Whats the problem.
Regards
Steve

Adobe people sometimes visit the forum, but this isn't a route to tech support. That said, tech support isn't available for the free trial so far as I know... I've never seen any Adobe response indicating anything different than I said, but it's possible there have been private replies.

Unable to return disrubuted form Adobe Pro

I have created a form using Lifecycle designer ES 8.2 and can distrubute the form ok to user. Users on Adobe Reader X are able to open and submit their response however, users on Adobe Pro 9 are getting an error on submitting "Microsoft Outlook does not recognize "1. Double-Click the Attachment"
really hoping someone can help me.
Russell

Hold down the option key when rebooting, does the Mac icon appear there?
If not, you'll have to wait for some of the terminal wizards to come and try to rescue your issue.

Offline activation Adobe Pro XI

hi,
I am having trouble figuring out how to activate Adobe Pro XI. The problem is that I have a network not connected to the internet. I have an image that was created with Adobe Acrobat Pro XI which was successfully activated over the internet. So when I create the new PC, it thinks Adobe is activated (which it is not). Eventually it will realize it is not activated anymore and ask for the codes. Then I can activate it using offline activation. What I want is to be able to force this activation required prompt before it comes up by itself, so the users do not have to contact me once it happens. I searched the help menu and didn't see anything about forcing this, because Adobe documentation says that if your product is activated, then the activate option will not appear in the help menu. Any help would would be appreciated.
Thanks
JB

This response "assumes" that you have a VOLUME license for Acrobat.
The Adobe Customization Wizard XI has a feature called Off-line Exception that does what you want to achieve.
This feature is intended for enterprises and large firms who have a VOLUME license.

Adobe Pro XI - is it possible to rollback updates?

Hello,
I was wondering if there is a way to rollback Adobe Pro XI to before the last set of updates were installed? Or will I basically need to uninstall the software and then reinstall it from scratch?
Kind Regards,

Hi Pranav,
Sorry for the delayed response,
1. 11.0.04
2. The HTML is just a questionnaire with the collected responses. The file is saved locally as .html. There does not appear to be any recent changes in the coding, and it just consists of normal HTML tables.
3. I usually convert between 50-100 .html files per day. These are usually done via an Adobe Action, which simply opens each file in a local folder and saves as a PDF with the original file name to a separate local folder. Manually opening and saving these files also has the same issue. However, opening the .html file into the default web browser and doing File > Print to the Adobe printer to create a PDF does not have the alignment issue.
Kind Regards,

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