Adobe Pro XI v 11.0.09 scanning issue

In this version I am suddenly unable to edit pdf's that have been scanned and then emailed to me. Has anyone else experienced this recently and found a fix?

I am actually checking this for another employee. She says that she used to be able to open the pdf, go to tools/edit text and images, but now when she tries, she can only add text, not edit. She gets a message about "Acrobat has detected that this page does not have editable text or has scanned content. Such documents are best edited by converting to another format using the Export File option in Content Editing Panel".
She also said that when she tries to save it to her desktop, and then open it, she then gets a message that it "cannot be edited in Acrobat. Please use Adobe LiveCycle Designer to edit this form".
I don't use Adobe Pro, so I can't help her much. Should she really be able to take a pdf that she received from someone in an email that was scanned into the email account and then sent, and open it and edit it in Adobe?

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