Adobe Production Premiere Not Downloading

I have had some real problems downloading Adobe Production Premium on my Mac. For starters, I bought my Adobe package in 2013 for Windows. (Well, that's an issue.) The Adobe support staff was so, so, so helpful to transfer my product to Mac. I deleted the software entirely from my Windows, and they gave me a new serial code for Mac. Problem is, every time I try to download the software, it shuts down halfway through and tells me "image not recognized." I've tried this on Safari, Chrome, and Firefox to no avail. I've been trying this for over 6 hours now. Now I have no software on either computer. Someone please help!

I clicked on that link and went to Prelude, and it said:
Access Denied
You don't have permission to access "http://trials2.adobe.com/AdobeProducts/PRLD/1/osx10-64/Prelude_1_LS7.dmg?" on this server.
Reference #18.9cfd4317.1399816953.dfd4f9f

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