Adobe Production Premium CS5.5 and upgrades

I already own the Adobe Production Premium CS5.5 which includes Premiere 5.5. Today I bought the upgrade from Premiere 5.5. to Premiere CS6. But this requires to type in the serial of Premiere 5.5.. But I only have the serial for the Production Suite and the installation of Premiere CS6 is not possible. What can I do?

You have to upgrade like items, a suite is not the same as an individual application.  Your only hope is going to be to talk to Adobe customer support directly to see if they will allow special consideration for your case.  Otherwise you will need to return the purchase and purchase the CS6 version of the same software you are upgrading from (Production Premium) rather than individual applications within the suite.

Similar Messages

  • Adobe Production Premium CS5 Download

    I'm trying to find Adobe Production Premium CS5 in the download section but it seems that it's all replaced with CS5.5. I bought 5 licenses from a vendor last year, and lost my disks.  Where can I get CS5??

    You better contact Adobe to see whats possible. In the worst case scenario you have to buy an upgrade to CS5.5. What kind of license do you have? Is it retail or AVL...

  • Encounter Installation problem with trial Adobe Production Premium CS5

    When installing the trial version of Adobe production premium CS5 it fails to Install Adobe premiere CS5 and AE. The remaining applications in the suite are all installed.
    I have followed all the suggestions from Adobe's site, and finally contacted their Tech Support, who could not resolve the issue sofar.
    I have run their AdobeSupportAdvisor and it displays:cpsid_83570: Conflicting processes running while installing - Creative Suite 5
    I am running MAC OS 10.6.6 64 bit .
    Hope someone can assist me with this.
    Thanks.

    I really appreciate your suggestions.
    It took several attempts by the Adobe Technical support on an escalating level, including once a 6 hour telephone connection to have it resolved.
    The last tech that finally resolved it took only two hours.
    I already had Lightroom (ver 3.0, 64 bit) and Photoshop CS5(64 bit) individually installed with a legitimate license.
    We had to clean out anything related to "Adobe", i.e. delete, uninstall, etc. Create another administrative account, then install the Production Suite(trial version) in Safe Mode.
    The frustrating part was that every time I called back on the case, I had to answer the same questions regarding my operating system, like if I called in for the first time! I even had a slight argument with one Tech, who questioned the Graphics card. I purchased the IMAC just before Christmas (Snowleopard, 64 bit, 8 gigs of RAM, etc).
    The developers at Adobe should make a better effort to make installations smoother. It was like a nightmare trying to install the software. I wanted to make sure that the software installed properly before I actually paid for it, and I nearly gave up on it after dealing with their tech support for a little over a week.
    Hope that no one else has to go through the ordeal I went through.
    Frank.
    As a final note, when I initially installed the software,  all components of the Suite would install properly, except for Adobe After Effects, and Adobe Premiere Pro.For some reason, Adobe After Effects and Adobe Premiere Pro refused to be installed.
    The last technician who resolved the installation issue(after cleaning anything related to Adobe), initially choose to install the Adobe Premiere Pro component of the suite by itself. Once Adobe Premiere Pro installed, the remaining components installed with no issues.

  • Proposed system for broadcast station Adobe Production Premium CS5.5

    EVGA 141-GT-E770-A1 LGA 1366 Intel X58 SATA 6Gb/s USB 3.0 Extended ATX Intel Motherboard
    EVGA 03G-P3-1584-AR GeForce GTX 580 (Fermi) 3072MB 384-bit GDDR5 PCI Express 2.0 x16 HDCP Ready SLI Support Video Card
    Matrox Professional Video Converter MXO2LEMAX/D
    LSI MegaRAID SATA/SAS 9260-4i 6Gb/s PCI-Express 2.0 w/ 512MB onboard memory RAID Controller Card, Kit
    Seagate Barracuda XT ST32000641AS 2TB 7200 RPM SATA 6.0Gb/s 3.5" Internal Hard Drive -Bare Drive
    4 in Raid 5 for storage/archive
    OCZ ZX Series 1250W Fully-Modular 80PLUS Gold High Performance Power Supply compatible with Intel Sandybridge Core i3 i5 ...
    Intel Core i7-980 Nehalem 3.33GHz LGA 1366 130W Six-Core Desktop Processor BX80613I7980
    G.SKILL Ripjaws Series 24GB (6 x 4GB) 240-Pin DDR3 SDRAM DDR3 1333 (PC3 10666) Desktop Memory Model F3-10666CL9T2-24GBRL
    Western Digital VelociRaptor WD4500HLHX 450GB 10000 RPM SATA 6.0Gb/s 3.5" Internal Hard Drive -Bare Drive
    2 in Raid 1 for system Drive
    SAMSUNG Spinpoint F3 HD103SJ 1TB 7200 RPM SATA 3.0Gb/s 3.5" Internal Hard Drive -Bare Drive
    2 in Raid 0 for work/scratch drive
    Adobe Creative Suite 5 Production Premium CS5.5
    Microsoft Windows 7 Professional SP1 64-bit - OEM
    Rosewill RSV-L4000 Black Metal / Steel, 1.0 mm thickness, 4U Rackmount Server Chassis 8 Internal Bays, 7 Included Cooling ...
    Rackmount case
    How does this system look?
    Any Suggestions
    This system will be used for Standard Definition editing with the move to HD early next year.
    Is the GTX580 w/ 3GB of memory a good choice?
    This will be used for commercial production. It is replacing an Avid Mediacomposer/Adobe Premiere 7 system.
    Output will primarily be via firewire to Sony DSR decks.

    While there are may recommendations that can be done. There is no one "best" solution. It all depends on budget, and needs. I can only tell you why I chose certain components.
    I took the Asus Rampage III for several reasons. I had to have sufficient PCIe slots of the appropriate lanes and physical spacing between them to accommodate 4 cards (One x16, one x8, and two x4). You have to account for the fact that the x16 GTX580 graphics card is double wide. In some cases, it's triple wide, but not the PNY GTX580 water cooled I chose. Another reason I chose it was because of it's ability to overclock. While most motherboards these days can overclock, the Rampage series has more options to fine tune. CPU wise, I'm getting a 990x CPU, because of it's unlocked multiplier, along with a closed-loop Anteck Kuhler 920 water cooling system. This CPU along with the Rampage III, will provide me with a wider spectrum of choices to achieve the fastest stable system I can get. In general, Asus brand has a good reputation, and the Rampage III has been around for some time and has proven itself to a stable and a good performer.
    Why overclock? I don't plan to break any speed limits. Nor do I plan to push the limits of stability either. But there is a middle ground that can allow me to get faster computing, while keeping stability, in a well cooled environment. For me stability is very important. And I know it's possible to have a stable overclocked system that can last for years. Why overclock at all? Productivity! While a 990x 3.4GHz is very fast; 4.0 or 4.2GHz is faster. Most functionalities of an editing workstation (other then MPE) is CPU cenric. And while most modern apps are multithreaded, not all are optimized to use multicore. So the raw speed of a single core is still advantageous. Imagine 6 cores running faster on optimized applications like CS5.5.
    If you intend to run lots of disks, a RAID card is highly recommended. Especially if your using a parity RAID like level 5. LSI makes good controllers. Areca also makes good controlers. The difference with LSI and Areca, and why a lot of people here choose Areca over other brands, is because of RAID3. RAID3 works beautifully in single user mode with very large files. Perfect for video editing. RAID5 will certainly work, but is better geared towards multiple users accessing large quantities of small data. Also, RAID5 from a motherboard's on-board RAID controller has CPU overhead. Having a card will remove that overhead. And RAID cards are more efficient then any on-board controllers. Finally, it helps to get a controller with more cache. While 512MB is good, more is better.

  • Production Premium cs5.5 upgrade to Production Premium cs6

    I have os x 10.9.5. I check serial numbers from my adobe id and bouth are ok. When i try to install pp cs 6 it tells me "the serial number to cs 6 is correct, but don t find pp cs 5.5 software the serial number to cs 5.5 is wrong,try another". Can you tell me what i have to do?

    Error "This serial number is not for a qualifying product" | CS6, CS5.5, CS5

  • Production Premium CS5.5 Installation "Errors?"

    I just received my new Production Premium CS5.5 Upgrade package,  Since things were getting ratty with the old Win 7 64 I tried to do a fresh install on my Dell Win 7 64-bit  T7500 workstation.  However, I ran into errors similar to those pointed out by Todd here:  http://kb2.adobe.com/cps/902/cpsid_90243.html  However, I had a few more in the error summary:
    Exit Code: 6
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 4 error(s), 2 warning(s)
    ----------- Payload: {CFA46C39-C539-4BE9-9364-495003C714AD} Adobe SwitchBoard 2.0 2.0.0.0 -----------
    WARNING: DF029: ARKServiceControl::StartService: Service not started/stopped SwitchBoard. Current State: 0 Exit Code: 0 Service Specific Exit Code: 0(Seq 1)
    ----------- Payload: {2EE4F060-CEE6-4002-AA8B-91B791541767} Pixel Bender Toolkit 2.6.0.0 -----------
    WARNING: DF035: CreateAlias:Icon file does not exist at C:\Program Files (x86)\Adobe\Adobe Utilities - CS5.5\Pixel Bender Toolkit 2.6\windows\pb_app.icofile:\\\C:\PIXELB~1\source\winwood\Staging    0X1.2E930BP-1017rea\windows\pb_app.ico42178f80493091e8e552c84a2897e9da68fce32_32_f80493091 e8e552c84a2897e9da68fce for icon C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Adobe Production Premium CS5.5\Adobe Pixel Bender Toolkit 2.6.lnk with target C:\Program Files (x86)\Adobe\Adobe Utilities - CS5.5\Pixel Bender Toolkit 2.6\Pixel Bender Toolkit.exe(Seq 89)
    ----------- Payload: {7202D4A7-F7E6-4e7a-B77D-7B1C4E8B5CA6} Adobe Flash Player 10 ActiveX 10.0.0.0 -----------
    ERROR: Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C:\Users\BILLWO~1\AppData\Local\Temp\InstallAX.exe, command: -install activex -msi
    ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.
    MSI Error message: Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C:\Users\BILLWO~1\AppData\Local\Temp\InstallAX.exe, command: -install activex -msi
    ERROR: DW050: The following payload errors were found during install:
    ERROR: DW050:  - Adobe Flash Player 10 ActiveX: Install failed
    Is this more of the Installer false errors bug?
    Bill

    For what it's worth, I just went through and extended session with Adobe support re: CS5.5 throwing an error up front, i.e., aborting the installation before it got under way. It turned out my problem was with the Adobe Flash Player. Apparently, if you've updated your flash player to a later version than is included in the CS5.5 installer, it will throw an error. In my case, I had just updated my Flash Player to 10.3 a day or 2 before I tried to install PP CS5.5. The cure was uninstalling Adobe Flash Player 10 Active X and Plugin and running the installation again, which encountered no errors/problems. I went ahead and updated to Flash Player 10.3 afterwards with no problems (so far).
    If my memory serves me correctly, a couple of weeks when I installed Design Premium CS5.5, I got an error message after the installation that mentioned the Flash Player, but I couldn't detect any problems with with any of the programs I subsequently used. I think at that time I was running and updated version of Flash Player 10, but am pretty sure I had not installed 10.3 at that time. I'm guessing that whether it throws a pre or post installation error may depend on which package your installing and/or which Flash Player 10+ version your using.
    Jim

  • Download version of Production Premium CS5 for PC?

    Hello,
    I'm a registered user of Production Premium CS5 and I recently switched back to the PC platform.  I am hoping someone in the community can somehow get me a copy of the download PC version, if it ever existed, of the Production Premium CS5?
    I spent 2.5 hours on hold with Adobe support only to have the rep, and the supervisor, tell me that my software is obsolete (which I felt was like saying I didn't matter anymore) and that my only option was to pay $750 for an upgrade to CS6 and therefore be able to cross over platforms.  That was really insulting. 
    Every other piece of software I use, and I use a lot, from other companies of course, offers both PC and Mac versions of software if you purchase a license.  I am a legitimate and supportive Adobe user, meaning I don't take advantage of the torrents one can easily get their hands on without passing a cent Adobe's way, and this is how I am thanked.  Really crappy Adobe.  I understand you're the big dog on the block, but do you really have to capitalize on that??
    Any help from anyone will be greatly appreciated.
    Cheers,
    Jeremy

    harouin wrote:
    I own a  license for the Mac version of CS5 Production Premium.
    Links to download earlier versions of Adobe products are available.
    CS5 http://prodesigntools.com/all-adobe-cs5-direct-download-links.html
    However, if you don't have a CS5 for Windows serial number then the Mac version of CS5 will only run for 30 days (being a Trial). After that you need a CS5 serial for Mac which you can no longer obtain.
    If you don't join the Cloud then your remaining option is to purchase a crossgrade to CS6 for Windows.

  • Production Premium CS5 Windows to Mac

    Hi,
    I have Adobe Production Premium CS5 for Windows and I recently got a MacBook Pro as part of a Filmaking course I am taking. I am wondering how I could could switch my current version of CS5 to Mac OS X Lion? If need be I would be willing to get rid of my windows version.

    Adobe Education
    http://www.adobe.com/education/students/studentteacherlicensing/school_listing.html
    http://www.adobe.com/education/students/studentteacheredition/eligibility.html
    http://www.adobe.com/education/students/studentteacherlicensing/
    Both sites below require proof of Education status, per Adobe licensing
    Buy at http://www.studica.com/ or https://www.academicsuperstore.com/
    May NOT resell http://forums.adobe.com/thread/896145?tstart=0

  • Dynamic Link Production Premium CS5.5 error

    I have Adobe Production Premium CS5.5. I am trying to use dynamic link to send clips from Premiere to AE.  I have never had a problem with this before, however today I am getting the error: "Using Adobe Dynamic Link with Adobe After Effects requires Adobe Production Premium". What is causing this, and how to I get it working again?

    Some saved Dynamic Link Problem discussions
    http://forums.adobe.com/thread/936216
    http://forums.adobe.com/thread/938108
    http://forums.adobe.com/thread/938549
    Also, it MAY be that something has gone wrong with your installation that is causing your programs to not "see" each other... a reinstall MAY fix this

  • Have Production Premium CS6 and cant reinstall Speedgrade?

    Hi there... I have Adobe Production Premium CS6 and I seem to remmeber installing Speedgrade a long time ago, long enough to tinker with and decide I didnt really want it, so I uninstalled it.  Now I think I may actually need it, but I cant find how to reinstall it, it doesnt appear in my apps, only the trial for Speedgrade CC, yet Im sure speedgrade cs6 was bundled in my Production Premium ?

    You may have to use Adobe Production Premium CS6 installation media to re-install Speedgrade 

  • Adobe cs5 production premium student and teacher edition, installation without cd

    Hi, i bought adobe cs5 production premium student and teacher edition like a year ago. Or maybe more. anyways, im doing an erasmus semester so i bought myself a Netbook.
    I want to install Adobe photoshop in it,. but the problem is, it has no CD driver.
    Does anyone know where i can find a download link ( LEGAL)? So i can just download and activate.
    Thank you.

    Direct Download Links for Adobe Software
    Mylenium

  • Upgrade Price Speculations Production Premium CS5.5 to CS6?

    Anyone have an idea of the cost to upgrade from Production Premium CS5.5 to CS6?  Right now you can buy the updgrade from CS5 to CS5.5 for $399 + 10% off until the 15th.  If you buy the CS5 to CS5.5 upgrade now, you get CS6 for free.  Wonder if buying the CS5 to CS5.5 upgrade with a free copy of CS6 for $360 will be cheaper than the CS5.5 to CS6 upgrade.  If you are still on CS5, seems like a not brainer.  Thoughts?

    Yes, maybe...maybe not? Who knows? Well...besides Adobe. And maybe Dave, but he's not interested in discussing anything today. And this is really more appropriate to the Lounge anyway.
    BUT - I like your question, and I want to try to give you some advice if I can so here goes.
    You're likely to see that the upgrade price for the boxed/download version of Production Premium CS6 isn't much different than what you're seeing now for the intermediate "upgrade now, save later" type offers.
    For me, I'm holding on to see what the final pricing and layout is for Creative Cloud. Probably looking at that costing me a bit more over the short run based on my current Adobe purchasing history, but there's supposed to be quite a bit of extra goodness in there so probably worthwhile.
    If you have a money back guarantee wherever you're purchasing, you can always buy now, don't open it, then return it in a week or so if pricing is announced and it makes a difference.
    If you think you'd have a use for the Creative Cloud, you may want to wait. The preliminary pricing listed by Adobe is $49/month for annual subscribers. Maybe it'll be discounted for 1-year if you already own CS5 or CS5.5 versions of one of the suites. Dunno. Probably more info within the next 7 days.

  • Upgrade options for Production Premium CS5 (Education license)?

    Hello,
    I purchased Production Premium CS5 late last year with an education license because I used my credentials as a college professor. Now that CS5.5 is out, what are my options, if any, for an upgrade to Production Premium CS5.5? I'm purely a casual user and don't plan to make a living with the Adobe software.
    Thanks in advance!
    Nick

    Educational versions can be upgraded to Commercial versions. Usually, it is cheaper to purchase a new education license.

  • I recently loaded OSX mavericks on my Imac. I now find I cannot open any Adobe products from CS5. The error message reads " to open Adobe illustrator CS5.app, you need to install a JAva SE 6 runtime. Would you like to check and install one?

    I recently loaded OSX mavericks on my Imac. I now find I cannot open any Adobe products from CS5. The error message reads " to open Adobe illustrator CS5.app, you need to install a JAva SE 6 runtime. Would you like to check and install one? I try to install but get the error" download error". As far as i know I'm using Adobe Java 7. None of my CS5 suite works anymore............and i really dont want to upgrade to a monthly cloud service fee as i hate this policy with a passion.

    This goes for Dreamweaver CC on Mavericks!!!!! THANK YOU!
    I couldn't launch Dreamweaver CC. An error told me to install "java se 6 runtime". But when I clicked  OK I got another error telling me there is a network problem! I found this forum post on CS6 products, so I tried the download link, installed java 6 and presto, it worked! Thanks!

  • Adobe Premiere Pro CS5 Dynamic Link not working as part of Production Premium CS5

    I ran into a situation whereby I recently reinstalled my Production Premium CS 5 onto a new computer and when trying to run the Dynamic Link out of Premiere PRO CS 5 to create a new After Effects composition, After Effects tried to start up but then crashed with the error that Production Premium was needed.
    Yet, I had Production Premium CS5.
    (Note:  The crash didn't occur when I simply tried to use Dynamic Link without anything selected in my project or timeline - but the moment I had a clip in my timeline selected to work on it, the dynamic link would not work as covered above.)
    In checking around the forums I found various answers to this problem such as rebooting the computer, reformatting hard drives and/or whatever.  This all may be correct.
    However, as I just went through that nightmare, I was not anxious to do that again.  So, I called Adobe and the following solution solved the matter in 5 minutes:
    1. Close all your other Adobe applications such as After Effects.
    2. Open up Premiere Pro CS5 and then deactivate it by going to HELP>DEACTIVATE and then Permanently Deactivate.
    3.Close the application and restart Premiere Pro CS5.
    4.Then do the same to Activate it.
    5. Have your serial number handy and plug it in when prompted.
    Solved it right away and worked beautifully.
    Not to say there couldn't be more complicated situations, but the above worked and the simpler the better is good for me. And I thought I would post this in case anyone else ran into this problem.

    Thanks for posting your solution.

Maybe you are looking for