Adobe products all crashing on startup
Hi, I see some people have asked this but the solutions have not helped me yet. I just purchased the creative cloud. So when I run Adobe Photoshop, Adobe Premiere Pro, and Adobe Aftereffects on my PC windows 7 it starts up then quits automatically within seconds of opening the program. Bridge and Encoder seem to work though. I haven't tried the other Adobe problems yet. Plus, I have downloaded it on my Mac and it works fine. So I know the problem lies with my PC computer. What can I do to fix this?
My stats are:
Windows 7 Home Premium, service pack 1
2009
Hewlett-Packard Company
p6709c
Intel Core i5-2300 CPU @2.80 GHz 2.80 GHz
Installed memory (RAM): 4.00 GB
System Type: 64-bit operating systsem
Workgroup
Thanks,
Matt
http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
Mylenium
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Process: Creative Cloud [535]
Path: /Applications/Utilities/Adobe Creative Cloud/*/Creative Cloud.app/Contents/MacOS/Creative Cloud
Identifier: com.adobe.acc.AdobeCreativeCloud
Version: 2.1.2.232 (2.1.2.232)
Code Type: X86 (Native)
Parent Process: launchd [160]
User ID: 501
Date/Time: 2013-09-24 00:51:57.293 +0200
OS Version: Mac OS X 10.8.5 (12F37)
Report Version: 10
Interval Since Last Report: 108 sec
Crashes Since Last Report: 2
Per-App Crashes Since Last Report: 2
Anonymous UUID: 67B74E60-DD9E-19A1-5BD5-D6CBA5C03C63
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Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
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/Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app/Contents/MacOS/Creative Cloud
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Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x974243ba __kill + 10
1 libsystem_kernel.dylib 0x974234b8 kill$UNIX2003 + 32
2 libsystem_c.dylib 0x9962b660 abort + 215
3 libc++abi.dylib 0x96cab7e0 abort_message + 151
4 libc++abi.dylib 0x96ca9249 default_terminate() + 34
5 libc++abi.dylib 0x96ca9289 safe_handler_caller(void (*)()) + 13
6 libc++abi.dylib 0x96ca92f1 std::terminate() + 23
7 libc++abi.dylib 0x96caa3e6 __cxa_throw + 110
8 com.adobe.acc.AdobeCreativeCloud 0x000be09f 0x9f000 + 127135
9 com.adobe.acc.AdobeCreativeCloud 0x000be1e6 0x9f000 + 127462
10 com.adobe.acc.AdobeCreativeCloud 0x000bd86e 0x9f000 + 125038
11 com.adobe.acc.AdobeCreativeCloud 0x000bd8dc 0x9f000 + 125148
12 com.adobe.acc.AdobeCreativeCloud 0x000bdb9a 0x9f000 + 125850
13 com.adobe.acc.AdobeCreativeCloud 0x000bddb6 0x9f000 + 126390
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15 dyld 0x8feb1fde ImageLoaderMachO::doInitialization(ImageLoader::LinkContext const&) + 64
16 dyld 0x8feae268 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&) + 356
17 dyld 0x8feae0ba ImageLoader::runInitializers(ImageLoader::LinkContext const&, ImageLoader::InitializerTimingList&) + 62
18 dyld 0x8fe9fe05 dyld::initializeMainExecutable() + 211
19 dyld 0x8fea3adb dyld::_main(macho_header const*, unsigned long, int, char const**, char const**, char const**, unsigned long*) + 3050
20 dyld 0x8fe9f376 dyldbootstrap::start(macho_header const*, int, char const**, long, macho_header const*, unsigned long*) + 704
21 dyld 0x8fe9f077 _dyld_start + 71
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0xbff60bc4 ecx: 0xbff60b3c edx: 0x974243ba
edi: 0x9962b596 esi: 0xbff60b74 ebp: 0xbff60b58 esp: 0xbff60b3c
ss: 0x00000023 efl: 0x00000282 eip: 0x974243ba cs: 0x0000000b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0xacc9c054
Logical CPU: 0
Binary Images:
0x9f000 - 0xe8ff7 +com.adobe.acc.AdobeCreativeCloud (2.1.2.232 - 2.1.2.232) <10478D70-6468-35CD-8B3A-8D8D8C3C7B5F> /Applications/Utilities/Adobe Creative Cloud/*/Creative Cloud.app/Contents/MacOS/Creative Cloud
0xf8000 - 0x125ff7 +com.growl.growlframework (1.3 - 1.3) <5C271922-7459-3DCB-BDC2-53135B47CDDC> /Applications/Utilities/Adobe Creative Cloud/*/Creative Cloud.app/Contents/Frameworks/Growl.framework/Versions/A/Growl
0x8fe9e000 - 0x8fed0e57 dyld (210.2.3) <23DBDBB1-1D21-342C-AC2A-0E55F27E6A1F> /usr/lib/dyld
0x90007000 - 0x90008fff libremovefile.dylib (23.2) <9813B2DB-2374-3AA2-99B6-AA2E9897B249> /usr/lib/system/libremovefile.dylib
0x90009000 - 0x90032fff libxslt.1.dylib (11.3) <0DE17DAA-66FF-3195-AADB-347BEB5E2EFA> /usr/lib/libxslt.1.dylib
0x90033000 - 0x90075ff7 libcups.2.dylib (327.7) <6FAC537D-7EC3-3E82-B6E8-F87DE07546B5> /usr/lib/libcups.2.dylib
0x90076000 - 0x900ebff7 com.apple.ApplicationServices.ATS (332 - 341.1) <95206704-F9C9-33C4-AF25-FE9890E160B2> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framew ork/Versions/A/ATS
0x900ec000 - 0x900f9ff7 com.apple.AppleFSCompression (49 - 1.0) <166AA1F8-E50A-3533-A3B5-8737C5118CC3> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/AppleFSCompress ion
0x901b2000 - 0x901b6fff com.apple.IOSurface (86.0.4 - 86.0.4) <6431ACB6-561B-314F-9A2A-FAC1578FCC86> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x901b7000 - 0x901dcffb com.apple.framework.familycontrols (4.1 - 410) <B1755756-BEA2-3205-ADAA-68FCC32E60BD> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyControls
0x901e4000 - 0x901ecfff libcopyfile.dylib (89) <4963541B-0254-371B-B29A-B6806888949B> /usr/lib/system/libcopyfile.dylib
0x901ed000 - 0x905a5ffa libLAPACK.dylib (1073.4) <9A6E5EAD-F2F2-3D5C-B655-2B536DB477F2> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libLAPACK.dylib
0x905a6000 - 0x9062bff7 com.apple.SearchKit (1.4.0 - 1.4.0) <454E950F-291C-3E95-8F35-05CA0AD6B327> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framewo rk/Versions/A/SearchKit
0x906b6000 - 0x906bfff9 com.apple.CommonAuth (3.0 - 2.0) <B28B58CA-C5B1-378E-A969-6A36C7F754D1> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
0x906c0000 - 0x906ccffe libkxld.dylib (2050.48.11) <CDE64419-0291-3E5E-906D-2974E25AC008> /usr/lib/system/libkxld.dylib
0x906cd000 - 0x9076dff7 com.apple.QD (3.42.1 - 285.1) <BAAC13D2-1312-33C0-A255-FAB1D314C324> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framewo rk/Versions/A/QD
0x9076e000 - 0x9077cfff libxar.1.dylib (105) <343E4A3B-1D04-34A3-94C2-8C7C9A8F736B> /usr/lib/libxar.1.dylib
0x90c25000 - 0x90d7effb com.apple.audio.toolbox.AudioToolbox (1.9.2 - 1.9.2) <461C4CCD-5F52-3D2F-AE22-D0CA7EF3F01A> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x90d80000 - 0x90d8afff com.apple.speech.recognition.framework (4.1.5 - 4.1.5) <B855E8B4-2EE3-3BFF-8547-98A0F084F9AF> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.frame work/Versions/A/SpeechRecognition
0x90d8b000 - 0x90d8eff7 libcompiler_rt.dylib (30) <CE5DBDB4-0124-3E2B-9105-989DF98DD108> /usr/lib/system/libcompiler_rt.dylib
0x90d8f000 - 0x90d98fff com.apple.CommerceCore (1.0 - 26.2) <B05709DD-3755-3635-B0CC-6CBBD17CFBD5> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/CommerceCor e.framework/Versions/A/CommerceCore
0x90daa000 - 0x90e24ff3 com.apple.securityfoundation (6.0 - 55115.4) <8A3DA1FE-1985-3ECB-945A-6B1E853B4BDC> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoundation
0x90e38000 - 0x90e38fff com.apple.vecLib (3.8 - vecLib 3.8) <2D2064EB-FDD5-38AB-B722-4AFA4C6EE0C9> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x911b2000 - 0x911d1ff3 com.apple.Ubiquity (1.2 - 243.15) <E10A2937-D671-3D14-AF8D-BA25E601F458> /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity
0x911d2000 - 0x911d4fff libdyld.dylib (210.2.3) <05D6FF2A-F09B-309D-95F7-7AF10259C707> /usr/lib/system/libdyld.dylib
0x911d5000 - 0x911e5ff2 com.apple.LangAnalysis (1.7.0 - 1.7.0) <875363E7-6D02-3229-A9DD-E5A5568A7D61> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalys is.framework/Versions/A/LangAnalysis
0x911e6000 - 0x911e9ffc libCoreVMClient.dylib (32.5) <CA150AC5-F98C-3F96-8B11-715B75A89C80> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClient.dylib
0x911ea000 - 0x91238ff3 com.apple.SystemConfiguration (1.12.2 - 1.12.2) <6E858B9F-337A-314E-88B7-24A274ACE568> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
0x91244000 - 0x912a6fff libc++.1.dylib (65.1) <C0CFF9FF-5D52-3EAE-B921-6AE1DA00A135> /usr/lib/libc++.1.dylib
0x912ab000 - 0x912afffe libcache.dylib (57) <834FDCA7-FE3B-33CC-A12A-E11E202477EC> /usr/lib/system/libcache.dylib
0x912b0000 - 0x91347ff7 com.apple.ink.framework (10.8.2 - 150) <D90FF7BC-6B90-39F1-AC52-670269947C58> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/ A/Ink
0x9134c000 - 0x9134dfff libquarantine.dylib (52.1) <094A1501-373E-3397-B632-8F7C5AC8EFD5> /usr/lib/system/libquarantine.dylib
0x9134e000 - 0x913caff3 com.apple.Metadata (10.7.0 - 707.12) <D9221655-56FE-332C-82FF-0CA7EDD521C1> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framewor k/Versions/A/Metadata
0x914dc000 - 0x91617ff7 libBLAS.dylib (1073.4) <FF74A147-05E1-37C4-BC10-7DEB57FE5326> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libBLAS.dylib
0x916a6000 - 0x916aaff7 libmacho.dylib (829) <5280A013-4F74-3F74-BE0C-7F612C49F1DC> /usr/lib/system/libmacho.dylib
0x916ab000 - 0x916aeffc libpam.2.dylib (20) <FCF74195-A99E-3B07-8E49-688D4A6F1E18> /usr/lib/libpam.2.dylib
0x916af000 - 0x916d3fff com.apple.PerformanceAnalysis (1.16 - 16) <18DE0F9F-1264-394D-AC56-6B2A1771DFBE> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/PerformanceAna lysis
0x916f6000 - 0x91713fff libCRFSuite.dylib (33) <C9D72D0C-871A-39A2-8AFB-682D11AE7D0D> /usr/lib/libCRFSuite.dylib
0x91714000 - 0x9174ffef libGLImage.dylib (8.10.1) <E29ED217-09B3-3436-A961-B6F8EBAA7BED> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
0x917cd000 - 0x919e4fff com.apple.CoreData (106.1 - 407.7) <17FD06D6-AD7C-345A-8FA4-1F0FBFF4DAE1> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x919e6000 - 0x925a2ff3 com.apple.AppKit (6.8 - 1187.39) <ACA24416-D910-39B8-9387-52A6C6A561F8> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x925a3000 - 0x925acffd com.apple.audio.SoundManager (4.0 - 4.0) <ABC5FE40-B222-36EB-9905-5C8C4BFD8C87> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/V ersions/A/CarbonSound
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0x99cca000 - 0x99d31fe7 libvDSP.dylib (380.10) <A9BB03FC-F70B-388F-8917-F8CE69F2164A> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libvDSP.dylib
0x99d32000 - 0x99d5eff7 libsystem_info.dylib (406.17) <AA5611DB-A944-3072-B6BE-ACAB08689547> /usr/lib/system/libsystem_info.dylib
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 1
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 492
thread_create: 1
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=112.7M resident=27.5M(24%) swapped_out_or_unallocated=85.2M(76%)
Writable regions: Total=19.5M written=228K(1%) resident=440K(2%) swapped_out=0K(0%) unallocated=19.1M(98%)
REGION TYPE VIRTUAL
=========== =======
MALLOC 11.3M
MALLOC guard page 48K
Memory tag=35 7480K
Stack 64.0M
VM_ALLOCATE 632K
__DATA 5048K
__DATA/__OBJC 180K
__IMAGE 528K
__LINKEDIT 30.3M
__OBJC 1532K
__OBJC/__DATA 128K
__PAGEZERO 4K
__TEXT 82.4M
__UNICODE 544K
mapped file 83.0M
shared memory 12K
=========== =======
TOTAL 286.7M
System Profile:
Model: MacBookPro5,3, BootROM MBP53.00AC.B03, 2 processors, Intel Core 2 Duo, 2.66 GHz, 8 GB, SMC 1.48f2
Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
Graphics: NVIDIA GeForce 9600M GT, NVIDIA GeForce 9600M GT, PCIe, 256 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x857F, 0x483634353155363446373036364700000000
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x857F, 0x483634353155363446373036364700000000
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.106.98.100.17)
Bluetooth: Version 4.1.7f2 12718, 3 service, 13 devices, 3 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Network Service: Ethernet 10.19, Ethernet, en0
Serial ATA Device: OWC Mercury EXTREME Pro 6G SSD, 480.1 GB
Serial ATA Device: HL-DT-ST DVDRW GS23N
USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0x24400000 / 2
USB Device: iPad, apple_vendor_id, 0x12ab, 0x26200000 / 3
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0x26500000 / 2
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0x04600000 / 3
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x04500000 / 2
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000 / 2
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8213, 0x06110000 / 3
FireWire Device: OEM ATA Device 00, Other World Computing, 800mbit_speed -
Adobe Photoshop CC Crashing On Startup
I just downloaded Photoshop CC today, and every time I try to open it, it loads, loads, 2 seconds after it opens up, it crashes. Now, I did find a way to bypass this, I don't know what key combination I did but it said open file, and as I uploaded a file, it said do you want to save your work before Photoshop exits. But what's strange is that a window pops up after the crash and says License Or Continue with trial. It happens after every crash. I looked EVERYWHERE (believe me, everywhere) on the internet and I tried these methods without success:
Pressing Ctrl, Shift, Alt key on startup
Relogging into Adobe cloud
Updating Graphics card driver
Deleting preferences file manually, but strangely, there is no preference file, there isn't even a "Photoshop" folder
Reinstalled Adobe cloud and Photoshop like 12 times (and used the adobe install cleaner tool
Renaming the cache file
PLEASE HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Saw this fix in another thread. Needless to say it worked. THANK YOU.
I think I have a possible fix for you. All of my CC 2014 applications were crashing, Photoshop, Illustrator, InDesign, etc. I update graphics drivers, emptied the SLCache folder, everything that was mentioned in this thread I did, including uninstalling all CC apps, running the CC Cleaner tool and re-installing Photoshop CC 2014. I was still crashing after the splash screen.
What got it to work for me was allowing full control to the SLCache folder. Here is what I was told to do.
1. Navigate to "Program Files (x86)\Common Files\Adobe\SLCache"
2. Delete all of the contents of this folder, including hidden files.
3. Go up one level to "Program Files (x86)\Common Files\Adobe"
4. Right click on the SLCache folder, go to properties.
5. On the General tab, make sure "Read Only" in not checked.
6. Under the Security tab, click "Edit..."
7. Highlight "Users" in the Group or user names box.
8. Make sure the "Full Control" permission is Allowed (checked).
9. Do the same for "Administrators" and "SYSTEM" selections as well. (I went ahead and made sure every group/user in that list was allowed full control.)
10. Click Apply, Ok for the two dialog boxes.
11. Open your program and see the issue is resolved.
That got at least Photoshop CC 2014 working. I am currently downloading Illustrator to see if that will work as well. I will report back if not. Thanks to Manoj Kumar for the help through Adobe Chat help. -
Really need help with AME Adobe Media Encoder crash on startup.
Hey all, this is my first time posting in these forums.
I have Adobe Design Premium and need to use the included Media Encoder for a project I'm working on. It opened well the first time, and I started converting a file - at which point it crashed. Since then, when I start it, it shows the startup / loading image, but once finished opening disappears and closes itself. I've tried reinstallig, no dice. I also read the plugin log files (My Documents > Adobe > Adobe Media Encoder > Log Files) - nothing out of the ordinary.
Very stuck and very frustrated - any suggestions would be really appreciated.
Thanks!Hi Michael. Without more information about output settings, the project, the computer, etc, I can't speculate on the cause of the initial crash. I can, however, offer a suggestion as to why the app is now failing to launch: the initial crash may have corrupted the application settings. If you delete those settings, or otherwise hide them from AME, then the app will create fresh settings on the next launch.
Windows Vista & Win 7: C:\Users\<<yourUserName>>\AppData\Roaming\Adobe\Adobe Media Encoder\<<yourCreativeSuiteVersion>>*
Windows XP (from distant memory): C:\Documents and Settings\<<yourUserName>>\Local Settings\Application Data\Adobe\Adobe Media Encoder\<<yourCreativeSuiteVersion>>
Mac: <<partition>>\Library\Preferences\Adobe\Adobe Media Encoder\<<yourCreativeSuiteVersion>>
*On Windows 7 & Vista, if you can't see the App Data folder, you'll need to set Windows Explorer to show hidden files and folders: Tools>Folder Options>View tab.
If this does the trick to get AME running again, and if it again crashes on you, please provide as much information as you can about the project, export settings, system, etc. -
Adobe Premiere CC crashes on startup on windows 7
I have a HP Pavilion DV6t. it is windows 7 and has 8gb of ram, and an nvidia graphics processor.
I have just reset my system after a hdd failure and on that hdd it worked perfectly every time.
On my new hard drive, I still have windows 7, same drivers and same hardware but when I try to launch Premiere Pro CC, it crashes on the splash screen. Also, After Effects cc and Photoshop cc both work perfectly. (Nor does Primiere pro work in trial mode
My error log is:
Log Name: Application
Source: Application Error
Date: 10/09/2014 08:08:24
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: James-Price-HP
Description:
Faulting application name: Adobe Premiere Pro.exe, version: 7.2.1.4, time stamp: 0x52aed7f3
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000000000000000
Faulting process id: 0x1edc
Faulting application start time: 0x01cfccc5f1cfe79b
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC\Adobe Premiere Pro.exe
Faulting module path: unknown
Report Id: 41074635-38b9-11e4-ab86-faae70fdbd75
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-09-10T07:08:24.000000000Z" />
<EventRecordID>116346</EventRecordID>
<Channel>Application</Channel>
<Computer>James-Price-HP</Computer>
<Security />
</System>
<EventData>
<Data>Adobe Premiere Pro.exe</Data>
<Data>7.2.1.4</Data>
<Data>52aed7f3</Data>
<Data>unknown</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>c0000005</Data>
<Data>0000000000000000</Data>
<Data>1edc</Data>
<Data>01cfccc5f1cfe79b</Data>
<Data>C:\Program Files\Adobe\Adobe Premiere Pro CC\Adobe Premiere Pro.exe</Data>
<Data>unknown</Data>
<Data>41074635-38b9-11e4-ab86-faae70fdbd75</Data>
</EventData>
</Event>
Any Suggestions??I just scanned a few threads citing this exception code. Most often, the problem is either a graphics driver or, more specifically, having both an integrated graphics chip and a graphics card. In the latter case, disabling the integrated chip generally solves the problem. Here's an especially illuminating thread on just how tricky it can be to be sure that the graphics card situation is all settled: Unable to launch Photoshop CC 2014 - igdfcl64.dll
-
Adobe Premiere CC crashes on startup - help!
I've gotten a brand new HP laptop, and installed Adobe Creative Cloud with Adobe Premiere. Every time I open Premier it crashes before it opens, or crashes after i do one task (save, import a file etc). I can't even start my project.
Anyone able to help? I have do do a video in several days for an event!
Laptop details:
AMD A8-4500M APU w HD Graphics (1.90 Ghz)
160GB ram
64 bit operating plus 64 based processor.
Thank you!!!Hi Bravetart,
Welcome to Adobe Forums.
Please open device manager and check under display adaptors, apart from AMD is there an entry for intel as well.
If yes, right click any where on the screen and choose AMD catalyst center and make sure Premiere Pro is set to high
performance instead of power saving. Also make sure all the drivers are up to date.
Thanks -
Adobe products now crash my computer.
At first, all the CC downloads worked fine. Then about a week ago, I started crashing if I used Acrobat (mainly by trying to look at PDFs.) Now if I open any Adobe program, like Dreamweaver or Photoshop, it will crash my computer as well. I've gone back to an earlier system restore, I tried an earlier Acrobat version, I've wiped all Adobe installs and CC cleaned it, I've reinstalled, same problem. (Crashing in this case means the blue screen of death.) This is a major problem so I'm hoping someone here has a solution.
My computer is VERY hefty and can handle the workload. I run Windows 7.Hi, Artemis131313
Are you still having the problem with the applications crashing upon launch? Here is a Windows troubleshooting guide that might help since you are having the BSOD problem.
http://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-windows.html
If you find that this resolves your issue or was helpful, could you please take a moment to come back to this discussion and mark the post as helpful. Doing so greatly benefits your fellow users
Thanks
Scott
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