Adobe Products and recent lockup/crash/dead system issues.

So there has been a lot of talk recently about some Adobe products (photoshop included) having some real issues with the most recent security update (2006-003).
There has been some suggestion that deleting VersionQue will fix this issue, as well as some other solutions. The issues themselves seem to vary a little, from photoshop refusing to install, to system locking up upon PDF work, to the system not booting at all!
I thought it wise to email adobe personally and ask what they suggest you do.
Here is the response I got:
John,
Adobe has been able to reproduce a complete freeze of an Intel based Mac when installing the Creative Suite 2 or Photoshop CS2 after the Quicktime 7.1 and security update 2006-003 were installed. Note, both these updates must be present for the freeze to occur. In addition, the Adobe pdf printer will also cause a system freeze. We have communicated the problem to Apple who are investigating the cause. Adobe can't fix the problem, the solution has to come from Apple.
I can't advise you on the best way forward, I don't know what Apple's timeline for a fix will be. You could also forego the QT 7.1 update. Please note that we have not done extensive testing of our current applications under Rosetta..
Regards,
Sooooo....! Looks like the ball is in the orchard.
Feel free to post your work arounds to the issues in this thread!

This one is easy!
Boot to safe mode (hold down shift after the startup chime until the spinning gear appears)
Go to system preferences - accounts - remove any login items there
open up Macintosh HD -> Library -> and remove the startup items folder
reboot
win

Similar Messages

Bridge crashes on start up, is there a way to do a clean install or properly troubleshoot? (Literally just uninstalled and cleaned computer of Adobe products and reinstalled Design and Web Premium and bridge still crashes..)

Bridge crashes on start up, is there a way to do a clean install or properly troubleshoot? (Literally just uninstalled and cleaned computer of Adobe products and reinstalled Design and Web Premium and bridge still crashes..)
Here is the crash report:
Problem signature:
Problem Event Name: APPCRASH
Application Name: Bridge.exe
Application Version: 5.0.0.399
Application Timestamp: 4f5ec62d
Fault Module Name: Bridge.exe
Fault Module Version: 5.0.0.399
Fault Module Timestamp: 4f5ec62d
Exception Code: c0000005
Exception Offset: 003209fa
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Have you tried to reset preferences? And no you do not have to start Bridge to do this.,
Hold down the Ctrl key and start Bridge. You should get a reset window with 3 options. Choose all 3.

Adobe video and audio applications crash on start up (CS4)

The audio or video editing software in my cs4 master suite make it past initialising core media on start up. I get an error dialog box telling me the software cant continue and to contact customer support. I have updated my video card drivers and downloaded the latest driver for after effects cs4. The after effects update has resulted in two additional error message boxes " Crash occured in second part of invoking codec" and "crash in progress"
.Photoshop runs, however a warning message appears saying "photoshop has encountered problems with the display driver and has temporarily disabled gpu enhancements. Check video card manufacturer' website for latest software" This message still continues to come up even though i have installed the latest drivers.
These problems began a few months back after i had given my laptop to a person at my college who installed "media player classic" and an earlier version of quicktime. He also said he changed the default video players and to the best of his knowledge that was all he did. Luckily it has not been too relevant to my college work until now. Please if anyone has any ideas on how i can fix this problem... do tell
thanks

this seems like on hell of a job.
It is...
How would i be able to tell if a codec is on my computer when it isnt listed in Add or Remove programs?
All the tools I mentioned provide lists of installed CoDecs vs. missing CoDecs when you attempt to open or inspect a file with them. Other than that a CoDec list on Win XP is available in your multimedia control panel or can be viewed from Media Players help page.
Also how will i know which codecs are unecessary or damaging as opposed to the safe ones i need to watch videos?
That's a circular argument of sorts. If you need them for viewing, you can't possibly go without them, but they may not necessarily go down well with AE or otehr Adobe apps. to complicate matters, there are tons of sub-versions e.g. of DivX and Xvid, so you can't expect an all out answer to your problem. If you need to work with those files, the obvious thing to do would be to convert them first to something "neutral" (Quicktime files with Animation or PNG compression for instance) before wiping the CoDecs. A definite stinker is the K-Lite CoDec pack, but this one is not to get rid of with a simple uninstall. it wil ldefinitely require to reinstall all Adobe software and possibly the whole operating system... Adobe CoDecs identify themselves as adbxxxxxxx (Adobe) or mcpxxxxxx (Mainconcept) in the four CC infor e.g. ion GSpot. All others you probably don't need. But again, as I said, this may require a lot of surgery, as for many CoDecs you will need to remove multiple entries and even manualyl clean up the Registry....
Mylenium

How do I uninstall all adobe products and do a clean install ?

I upgraded my hard drive after a mechanical failure on my imac. The migration assistant on the imac brought much of my old files over. But, I would like to uninstall all of my adobe products and reinstall them. Have not been able to find an uninstaller online. How do I uninstall all adobe products and do a clean install ?

See http://www.adobe.com/support/contact/cscleanertool.html

I have an old file with an .A4P video from 1999. I don't own any Adobe products (and don't really want to buy any). I just want to be able to convert the file to something that I can actually view. Any help?

I have an old file with an .A4P video from 1999. I don't own any Adobe products (and don't really want to buy any). I just want to be able to convert the file to something that I can actually view. Any help?
I was a kid when I made a documentary for a school project. I've been trying to figure out how to retrieve the file. 4 years ago, I was able to get the files off the Iomega Zip drive (finally), but I now see the file is saved as a .A4P. There is also a file saved as a .PKG as well, but I don't know how to open this with my Windows 8 COmputer.

.a4p is an Authorware v.4 (Windows) project.
Interesting you have it as a .pkg...usually that's a published-on-a- Mac extension, if I recall.
At any rate, can you put the file up on a Box, Dropbox, FTP, etc...and send me a URL?
I should be able to published it so you can view the project (it would be an .exe).
It can't be converted to anything though - not without manual effort.

Facebook 1.6 and 5 firefox crashed my system the other day! I like the 1.6 so I had to reload 4.03 now it is working again! I locked uo my facebook account for 8 hours

Facebook 1.6 and 5 Firefox crashed my system the other day! I like the 1.6 so I had to reload 4.03 now it is working again! I locked up my Facebook account for 8 hours! The program had been glitching for the past month!

I too had a HORRIBLE time with ITunes 7.0. The sound quality was absolutely terrible!! How did you recover your "Purchased Music" folder? I seem to have lost mine when I reverted back to Version 6.0.5. I also lost about 50 songs that I can't seem to find.
As a side note, when I called the Apple technical support line and spent over 45 minutes on hold before I finally got assistance, the guy I spoke to said his department had NO IDEA about the problems with Version 7.0 - I was his first call. Someone should be fired for not testing Version 7.0 thoroughly.
To anyone with problems, I suggest you call or email Apple so they are aware that this problem with Version 7.0 is widespread. Hopefully, they will actually listen to us customers, research this, and at least post some troubleshooting tips on the Apple website to help us out.
Dell Windows XP

I do not own an adobe product and want a one-time payment licence for students and teachers, what should I get?

I do not own an adobe product and want a one-time payment licence for students and teachers, what should I get? There are so many licenses to choose from and at least 3 lightroom licenses for students.

If all you are looking for is Lightroom, I would suggest going to your campus computer store. The computer store where I worked had Lightroom in stock. If your store doesn't have it in stock they can order it for you. There is really only one Lightroom 5 license that comes with the standalone version, student or otherwise. The program is identical either way. Licensing for the creative cloud is handled through the web and the payment method, But you aren't concerned about that.

FAQ: How to deactivate an Adobe product, or My computer crashed, how do I install on a new one?

What is Activation?
When you purchase an Adobe product, your license allows you to install on two computers. To enforce this limit (and prevent others from using what you have paid for), your serial number comes with two Activations. Activation happens when you launch the product for the first time (it does not happen during the installation process). Your Adobe product contacts the Adobe activation servers and lets us know that you are using the product on a specific computer (using an anonymous, unique machine code). If you'd like to move your product to a new computer, simply uninstall the application, which lets you deactivate it from the computer.
I have already installed on two computers, and one of them crashed, what do I do?
Often you will find yourself in a situation that a computer has crashed and you had an activated Adobe product on that system. Depending on how much you use the Adobe product, this could be a major issue. If you have crashed your first computer and have not yet installed on a second, then there is nothing to worry about, simply install and use the product as normal. Obviously you can't uninstall and deactivate the product on the dead computer. At this point, you will have to contact our customer service department to have your activations cleared up from the back-end servers. This should be a very quick, painless process to accomplish. Simply call: 1-800-642-3623
More information
Please review: Adobe software activation

Hello Don,
I think there may be a misunderstanding on your part. The CDs that you receive as part of Developer Suite do not actually contain "updates" to a previously installed version of LabVIEW; they are stand-alone installers. Every quarterly shipment of the Developer Suite CDs contains the full version of LabVIEW, along with the included toolkits and other National Instruments software.
In other words, if you have any set of Developer Suite CDs, you can start a new install of LabVIEW et al. immediately. You don't need any so-called "original" CDs.
Good luck!
Mike N.

I moved 2 weeks ago and my computer never started again. I need to retrieve all my adobe products, and there is a long list of them. What do I do first?

System crashed. Need to retrieve all my Adobe products. What do I do?

Berlene8000 please contact our support team to locate your account and serial numbers. For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6. Our chat representatives can provide a personalized experience to resolve the issue you have described.

Adobe Illustrator and InDesign CS5 crash when trying to place images. Happens around 5+ times a day.

Hi there
This Mac is quite new and was originally a migration (using Migration Assistant) from an older Mac.
Illustrator and InDesign in CS5 were both crashing often and most of the time it's when placing an image (in either application) – it doesn't crash each time I try to place an image, but 90% of the crashes are when placing an image.
We tried lots of things, like cleaning out the fonts, clearing font caches etc. After several months of that, we decided to wipe the Mac clean and start from scratch. It has been reformatted with a clean install of the OS and only minimal additional software added. Although quite a few fonts have been reinstalled, they all validate in Font Book.
One other thing of note is that the Adobe Updater fails to complete an update and so we have had to update each application manually from the Adobe website.
I would be so grateful someone could help shed some light on what is going on. Here's an EtreCheck report. Can also provide crash reports from the Console if useful.
Thanks!
EtreCheck version: 2.0.6 (91)
Report generated 28 October 2014 13:33:49 GMT
Hardware Information: ℹ️
    iMac (21.5-inch, Late 2013) (Verified)
    iMac - model: iMac14,1
    1 2.7 GHz Intel Core i5 CPU: 4-core
    8 GB RAM Upgradeable
        BANK 0/DIMM0
            4 GB DDR3 1600 MHz ok
        BANK 1/DIMM0
            4 GB DDR3 1600 MHz ok
    Bluetooth: Good - Handoff/Airdrop2 supported
    Wireless: en1: 802.11 a/b/g/n/ac
Video Information: ℹ️
    Intel Iris Pro -
        S22D300 spdisplays_1080p
        iMac 1920 x 1080
System Software: ℹ️
    OS X 10.9.5 (13F34) - Uptime: one day 4:4:52
Disk Information: ℹ️
    APPLE HDD ST1000LM024 disk0 : (1 TB)
    S.M.A.R.T. Status: Verified
        EFI (disk0s1) <not mounted> : 210 MB
        Macintosh HD (disk0s2) / [Startup]: 999.35 GB (848.81 GB free)
        Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
USB Information: ℹ️
    Apple Inc. BRCM20702 Hub
        Apple Inc. Bluetooth USB Host Controller
    Apple Inc. FaceTime HD Camera (Built-in)
    Apple, Inc. Keyboard Hub
        Apple Inc. Apple Keyboard
    EPSON EPSON Scanner
    Apple Inc. MacBook Air SuperDrive
Thunderbolt Information: ℹ️
    Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
    Mac App Store and identified developers
Launch Agents: ℹ️
    [not loaded]    com.adobe.AAM.Updater-1.0.plist Support
    [loaded]    com.adobe.CS5ServiceManager.plist Support
Launch Daemons: ℹ️
    [loaded]    com.adobe.fpsaud.plist Support
    [invalid?]    com.adobe.SwitchBoard.plist Support
    [running]    com.backblaze.bzserv.plist Support
    [loaded]    com.microsoft.office.licensing.helper.plist Support
User Launch Agents: ℹ️
    [loaded]    com.adobe.AAM.Updater-1.0.plist Support
    [loaded]    com.adobe.ARM.[...].plist Support
    [running]    com.backblaze.bzbmenu.plist Support
    [not loaded]    com.spotify.webhelper.plist Support
User Login Items: ℹ️
    iTunesHelper    Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
    MagicPrefs 2 (48)    Application (/Users/[redacted]/.Trash/MagicPrefs 2 (48).app)
    Spotify    Application (/Applications/Spotify.app)
Internet Plug-ins: ℹ️
    FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support
    QuickTime Plugin: Version: 7.7.3
    Flash Player: Version: 15.0.0.189 - SDK 10.6 Support
    AdobePDFViewer: Version: 9.5.5 Support
    Default Browser: Version: 537 - SDK 10.9
    SharePointBrowserPlugin: Version: 14.4.4 - SDK 10.6 Support
    JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version
3rd Party Preference Panes: ℹ️
    Backblaze Backup Support
    Flash Player Support
    Growl Support
Time Machine: ℹ️
    Auto backup: YES
    Volumes being backed up:
        Macintosh HD: Disk size: 999.35 GB Disk used: 150.53 GB
    Destinations:
        TimeMachine [Network]
        Total size: 599.66 GB
        Total number of backups: 52
        Oldest backup: 2014-07-03 13:25:07 +0000
        Last backup: 2014-10-28 12:28:22 +0000
        Size of backup disk: Adequate
            Backup size 599.66 GB > (Disk used 150.53 GB X 3)
Top Processes by CPU: ℹ️
         2%    WindowServer
         1%    Adobe Photoshop CS5
         0%    bzfilelist
         0%    bzbmenu
         0%    fontd
Top Processes by Memory: ℹ️
    1.31 GB    Adobe Photoshop CS5
    610 MB    Adobe InDesign CS5
    490 MB    firefox
    292 MB    Finder
    215 MB    WindowServer
Virtual Memory Information: ℹ️
    90 MB    Free RAM
    3.19 GB    Active RAM
    3.28 GB    Inactive RAM
    996 MB    Wired RAM
    10.36 GB    Page-ins
    192 MB    Page-outs

Thanks, I will do.
I posted it here because this is happening on a clean drive/clean install and I have 10 other macs (including some of the same model) all running OS X 10.9.5/Adobe CS5 and not having this problem.

Adobe Illustrator and InDesign CS5 crash when trying to place images.

Hi there
My Mac is quite new and was originally a migration (using Migration Assistant) from an older Mac.
Illustrator and InDesign in CS5 were both crashing often and most of the time it's when placing an image (in either application) – it doesn't crash each time I try to place an image, but 90% of the crashes are when placing an image.
We tried lots of things, like cleaning out the fonts, clearing font caches etc. After several months of that, we decided to wipe the Mac clean and start from scratch. It has been reformatted with a clean install of the OS and only minimal additional software added. Although quite a few fonts have been reinstalled, they all validate in Font Book. I've also done a full Memtest which passed all the test.
One other thing of note is that the Adobe Updater fails to complete an update and so we have had to update each application manually from the Adobe website.
I would be so grateful someone could help shed some light on what is going on. Here's an EtreCheck report – couldn't post it on here for some reason, but I have it on a post in Apple Community Forums, here... https://discussions.apple.com/message/26970885?ac_cid=op123456. Can also provide crash reports from the Console if useful.
Thanks in advance. Any ideas gratefully received – I've run out!
ps. I have 10 colleagues with same OS version and CS5 (some even have the exact same model of Mac). They don't have this issue.

Thanks, I will do.
I posted it here because this is happening on a clean drive/clean install and I have 10 other macs (including some of the same model) all running OS X 10.9.5/Adobe CS5 and not having this problem.

I am a new using Adobe products, and I am creating an Animation using Edge Animation.....

Hi guys.
As I said, I am new working with Adobe products, like Dw, and now I am creating an animation using Edge Animation.
Actually, I am creating a carrousel with different pictures representing three different apps being displayed from different devices, moving them and creating a simulated
movement for each one, based on the functionality, that action should be activated by a button (i.e.) titled "Inventory", the action to execute is to move
the three related screens ( Desktop, Ipad and Iphone ) from the original position to the middle screen, but at the same time, and this is what I need to know,
If there is another set of screens for a different application, how to move those back to the original position, before moving
the selected one, "Inventory". I tried to use a duplicated transition and inverting, it works, but it doesn't stop waiting for a new action, and how to combine
that movement back with the selected app-transition?
I put two screenshots with the stage and the original position for all of them. I have not created the buttons yet. I imagine I should use some kind
of conditional statements to execute the action sending back those elements located in the middle of screen, because were selected before,
and then execute to animation to move the selected app.
I would appreciate your help on this matter.
Thanks.
Gustavo Hevia
original Position.
After the First animation for Inventory App.

No answers, Ok.
I will try to give you more information about I want to do.
I am a Filemaker Developer, and I started creating my webpage, and one of thing I would like to do is this
animation and put it on my website.
What I want is to simulate a carrousel of options to show the selected application using the three buttons,
Now, I put the three buttons and each one of them is moving the three corresponding applications, that's fine.
But the issue I have :
I am using Mouseover and Mouseout to show a different color and size of the buttons, and to execute the
corresponding animation.
For each event I created different labels : Inventory_hover ; Inventory_mouseover ; Inventory_Animation and
Inventory_Animation_Reverse and so on.
Testing that
After I selected one of them, and it ended moving the three pictures to the center of the screen, and then I
leave, the three screens moved to the original position, which is not a bad idea, but I want to control that
moving.
So, what I want as a summary is :
1) to control that back movement. I was trying to figure out how to add some code inside the Animation code, and
just before execute that animation, check if there is another application selected before, and then move that
set of pictures back to the original position, since I have only three applications pictures, and only one can move
at the time, the checking "If Statements" would be for two others conditions.
2) That should be done only when one of the buttons is clicked, and not when the mouse leaves the buttons like it
is happening now.
I attached a zip file with my EA files.
Thank you in advance, Any help would be really appreciated.

I have several adobe products but recently switched to a laptop without a discdrive.

Dear mister/madam,
i have several products of adobe but i recently switched to a laptop without discdrive.
is it possible to convert my physical copies of these products into digital copies?
as i do own them but have no way to install them on my new device.
please advise.
yours sincerely,
Francisca Redeker

Download CS6 products
Mylenium

I deleted all adobe products and then re-installed them. But now I have no volume icon in videos

I have everything fine in Mozilla Firefox but in internet explorer. My internet explorer is up to date. I have windows vista business. You guys have helped me get the adobe products already.
Quick catch up. Everytime I went to adobe.com to get something it would NEVER istall. So I had tech support from you guys hook me up with the download links that worked. They all worked great. They all show up in control panel--programs. But in internet explorer I can play videos, but can't here them because the volume icon is GONE.
Please help me once again and thank you for your efforts.
peace
josh

Please provide some details, e.g. your Flash Player version, and a link to a site with no volume controls.
A screenshot would also help: http://forums.adobe.com/thread/1070933
[topic moved to Flash Player forum]

How do I uninstall an application from my Macbook Pro? I have been having all sorts of problems with Adobe products, and need to uninstall so I can re-install them

How do I uninstall an application or software from my Macbook Pro? I have been having all sorts of problems updating Adobe Reader and Flash player on my mac that I need to uninstall them so I can re-install them.

Uninstall Flash
http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html
For Reader search "unistall adobe reader mac" for the version you are running
https://forums.adobe.com/message/4793407 XI
http://helpx.adobe.com/acrobat/kb/installing-uninstalling-acrobat-x-mac.html X

Adobe Products and recent lockup/crash/dead system issues.

Similar Messages

Maybe you are looking for