Adobe products BANNED from our studio

I run a digital lab and full wet darkroom facility.
Over the years, I have spent a lot of money on Adobe products. I used to promote Adobe products in workshops.
Adobe has descended to such low depths in terms of horrific customer relations, complete indifference and faulty software. Adobe products are now banned from our studio in that we are not making any further investment and looking for alternative image editing. (We are phasing out Photoshop.)
It's truly a shame that Adobe is slowly, but surely destroying its customer base.
Tony Zinnanti
TONY ZINNANTI PHOTOGRAPHY
26893 Bouquet Canyon Rd., PMB C-307
Santa Clarita, California 91350-3500
Digital, film and antique processes
Fine art printmaking

Thanks for your reply.
So, where does one post a thread about Adobe going from incompetent to utterly sinister? I'll be specific. I'm not so worried about the fact that Bridge crashes about two to three times per session. It's become an expectation. However, when "sales" gives completely erroneous information about upgrading, Adobe takes the money, then - after dedicating significant time to downloading and configuring - you find out that you've either been lied to or the person was just totally incompetent, or simply didn't care.
This is a problem that is pervasive is many - or most - large companies. There is complete mismanagement and lack of regard for customers. In the past three years, every transaction with Adobe has been nothing short of traumatic and time consuming. It has revolved around licensing and product performance issues every time.
I appreciate your comments about dealing with customer service. I've been down that road. However, in running a business, I have 24 hours in my day. I do not have time to be feuding with some poor, scared being in some far off developing country who has been trained as an unforgiving automaton.
Customer trauma and product abandonment are clearly just part of the Adobe cost equation. Steve Jobs is right. Adobe is lazy.
I used to teach and promote Acrobat for paperless solutions. Now, when someone asks, they are directed to other PDF producers. There is no way I will invest another penny in software by Adobe.

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