Adobe Protection Mode

I updated Adobe Reader to v 11.0 and now it will not open. The error message reads " Cannot open in Protected Mode due to an incompatibility with the system configuration". The OS is Windows 7 Ultimate. This problem has not occured with prior Adobe versions and Windows 7 U. I removed all Adobe products and downloaded Adobe v 11.0 only and still no luck. Do I need additional Adobe files such as Adobe.Air?

Hi CollinsHendry,
Please verify with http://helpx.adobe.com/acrobat/kb/protected-mode-troubleshooting-reader.html
and find if your system lies in incompatible configuration.
Thanks,
Shakti K

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Adobe Reader XI protected mode problem

I downloaded Reader XI and went to open a pdf that previously worked with Reader. But Adobe Reader XI won't open (says problem with "protected mode"). I can't open any pdf's either on my computer or on the internet at trusted sights. Troubleshooting takes me to a page on fixes for Reader X. Not helpful! Any ideas? (I uninstalled and reinstalled and still won't work.)

CoUnyot,
Thanks for your post ...
Please Disable protected Mode .. Please find the below steps ":
Disable Protected Mode by going to Edit > Preferences > General and deselecting Enable Protected Mode at startup.
Restart Reader.
You can also refer the below link for more details :
http://helpx.adobe.com/acrobat/kb/protected-mode-troubleshooting-reader.html

Issue with latest Adobe Reader 11.0.10 - Adobe Reader cannot open in Protected Mode due to incompatibility with your system configuration.

Since updating to the most recent Adobe Reader v11.0.10, getting an Adobe Reader Protected Mode: Adobe Reader cannot open in Protected Mode due do an incompatibility with your system configuration. Would you like to open Adobe Reader with Protected Mode disabled?

The solution I was looking for was to launch Adobe Reader in Protected Mode.
I could not identify issues preventing Protected Mode from starting. What ended up working, was to do a complete uninstall, followed by a reinstall. Now we can load Reader in Protected Mode.

Adobe Reader cannot open in Protected Mode due to a problem with your system configuration.

From Adobe website: "Note that this list is not regularly maintained as Protected Mode now runs transparently in the background and it is unlikely that users will experience issues."
This explanation on the Adobe website does not explain what the problem is with the "system configuration". What is the system configuration problem?

Hi Steve,
As mentioned on the troubleshooting page as well normally application like antiviruses, encryption and system maintenance tools causes this kind of problem. These software software intercepts some system calls for the Reader sandbox. Could you please check if you have any of these kind of software installed? Could you please answer following question then I would be in better position to help you?
1. Version of Reader being used
2. OS
3. What happens if you choose launch unprotected? Do you see a failure or Reader launches?
Thanks

Adobe reader X cannot open in protected mode

I am getting the message "Adobe Reader cannot open in Protected Mode due a problem with your system configuration.
None of the threads or other troubleshooting tips I've found have resolved this.
Just clicking on the Adobe Reader icon by itself causes the problem.
Here's my process explorer output.
Process PID CPU Private Bytes Working Set Description Company Name
System Idle Process 0 98.46 0 K 28 K
System 4 0 K 236 K
Interrupts n/a < 0.01 0 K 0 K Hardware Interrupts and DPCs
smss.exe 576 172 K 440 K Windows NT Session Manager Microsoft Corporation
csrss.exe 640 1,680 K 3,652 K Client Server Runtime Process Microsoft Corporation
winlogon.exe 664 7,948 K 8,200 K Windows NT Logon Application Microsoft Corporation
   services.exe 712 2,240 K 4,556 K Services and Controller app Microsoft Corporation
    vmacthlp.exe 892 964 K 3,248 K VMware Activation Helper VMware, Inc.
    svchost.exe 912 3,204 K 6,352 K Generic Host Process for Win32 Services Microsoft Corporation
     wmiprvse.exe 2160 4,376 K 6,028 K WMI Microsoft Corporation
     wmiprvse.exe 3392 7,644 K 6,916 K WMI Microsoft Corporation
     wmiprvse.exe 1124 2,664 K 6,116 K WMI Microsoft Corporation
    svchost.exe 1000 2,068 K 4,740 K Generic Host Process for Win32 Services Microsoft Corporation
    btservice.exe 1096 11,720 K 22,260 K BeyondTrust Shared Service BeyondTrust Software, Inc.
    MsMpEng.exe 1112 90,952 K 56,476 K Antimalware Service Executable Microsoft Corporation
    svchost.exe 1256 18,404 K 29,452 K Generic Host Process for Win32 Services Microsoft Corporation
    svchost.exe 1284 1,536 K 3,980 K Generic Host Process for Win32 Services Microsoft Corporation
    svchost.exe 1400 1,496 K 3,700 K Generic Host Process for Win32 Services Microsoft Corporation
    spoolsv.exe 1500 4,840 K 7,208 K Spooler SubSystem App Microsoft Corporation
    jqs.exe 1820 2,360 K 1,476 K Java(TM) Quick Starter Service Sun Microsystems, Inc.
    vmamqpd.exe 1892 2,500 K 5,260 K VMware AMQP Service VMware, Inc.
    vmtoolsd.exe 388 7,304 K 9,404 K VMware Tools Core Service VMware, Inc.
    vmware-update-agent.exe 460 7,880 K 12,176 K
    CcmExec.exe 532 15,296 K 26,724 K CCM Executive Microsoft Corporation
    VMUpgradeHelper.exe 1432 1,408 K 4,896 K VMware virtual hardware upgrade helper application VMware, Inc.
    alg.exe 544 1,364 K 3,944 K Application Layer Gateway Service Microsoft Corporation
   lsass.exe 724 5,068 K 2,028 K LSA Shell (Export Version) Microsoft Corporation
explorer.exe 3536 22,392 K 30,256 K Windows Explorer Microsoft Corporation
VMwareTray.exe 3756 5,768 K 8,372 K VMware Tools tray application VMware, Inc.
VMwareUser.exe 3788 7,564 K 11,000 K VMware Tools Service VMware, Inc.
msseces.exe 3812 14,640 K 19,180 K Microsoft Security Client User Interface Microsoft Corporation
acrotray.exe 3904 4,364 K 7,148 K AcroTray Adobe Systems Inc.
jusched.exe 3948 3,272 K 5,604 K Java(TM) Update Scheduler Sun Microsystems, Inc.
ctfmon.exe 3976 2,852 K 4,388 K CTF Loader Microsoft Corporation
procexp.exe 1276 1.54 16,208 K 23,264 K Sysinternals Process Explorer Sysinternals - www.sysinternals.com
AcroRd32.exe 1152 1,548 K 5,616 K Adobe Reader Adobe Systems Incorporated
Process: AcroRd32.exe Pid: 1152
Name Description Company Name Version
AcroRd32.exe Adobe Reader Adobe Systems Incorporated 10.1.0.534
advapi32.dll Advanced Windows 32 Base API Microsoft Corporation 5.1.2600.5755
btpload32.dll BeyondTrust Profiler Loader BeyondTrust Software, Inc. 5.1.0.10
clbcatq.dll Microsoft Corporation 2001.12.4414.700
comctl32.dll User Experience Controls Library Microsoft Corporation 6.0.2900.6028
comdlg32.dll Common Dialogs DLL Microsoft Corporation 6.0.2900.5512
comres.dll Microsoft Corporation 2001.12.4414.700
ctype.nls
gdi32.dll GDI Client DLL Microsoft Corporation 5.1.2600.5698
imm32.dll Windows XP IMM32 API Client DLL Microsoft Corporation 5.1.2600.5512
kernel32.dll Windows NT BASE API Client DLL Microsoft Corporation 5.1.2600.5781
locale.nls
msctf.dll MSCTF Server DLL Microsoft Corporation 5.1.2600.5512
msctfime.ime Microsoft Text Frame Work Service IME Microsoft Corporation 5.1.2600.5512
msvcrt.dll Windows NT CRT DLL Microsoft Corporation 7.0.2600.5512
ntdll.dll NT Layer DLL Microsoft Corporation 5.1.2600.6055
ntmarta.dll Windows NT MARTA provider Microsoft Corporation 5.1.2600.5512
ole32.dll Microsoft OLE for Windows Microsoft Corporation 5.1.2600.6010
oleaut32.dll Microsoft Corporation 5.1.2600.6058
privman32.dll BeyondTrust PowerBroker Desktops DLL BeyondTrust Software, Inc. 5.1.0.42
psapi.dll Process Status Helper Microsoft Corporation 5.1.2600.5512
rpcrt4.dll Remote Procedure Call Runtime Microsoft Corporation 5.1.2600.6022
samlib.dll SAM Library DLL Microsoft Corporation 5.1.2600.5512
secur32.dll Security Support Provider Interface Microsoft Corporation 5.1.2600.5834
shell32.dll Windows Shell Common Dll Microsoft Corporation 6.0.2900.6072
shlwapi.dll Shell Light-weight Utility Library Microsoft Corporation 6.0.2900.5912
sortkey.nls
sorttbls.nls
unicode.nls
user32.dll Windows XP USER API Client DLL Microsoft Corporation 5.1.2600.5512
userenv.dll Userenv Microsoft Corporation 5.1.2600.5512
uxtheme.dll Microsoft UxTheme Library Microsoft Corporation 6.0.2900.5512
version.dll Version Checking and File Installation Libraries Microsoft Corporation 5.1.2600.5512
wldap32.dll Win32 LDAP API DLL Microsoft Corporation 5.1.2600.5512

Your log file shows you to be running v10.1.0.534. Could you please update to the latest version which is v10.1.1 and then try again. You can get it from here: http://get.adobe.com/reader/direct/
Also, has a rule been created in the BeyondTrust Software application you appear to be using to allow Reader X to open in Protected Mode? That application might be interfering with the way Reader X operates. There's a demo on their site which might help: http://www.beyondtrust.com/Products/PowerBroker-Desktops-Windows-Edition/Product-Demo/

Adobe Reader cannot open in Protected Mode

I apologize if this is listed in the wrong category.
Recently, all users on our server started receiving a message: "Adobe Reader cannot open in Protected Mode due to an incompatibility with your system configuration. Would you like to open Adobe Reader with Protected mode disabled?" The users are presented with 3 options:
Open with Protected Mode disabled
Always open with Protected Mode disabled
Do not open with Protected Mode disabled.
All the users can click "Open with Protected Mode disabled" and the PDF opens fine. I know that I can disable Protected Mode but I would rather not have to disable a security feature.
I have read this link: http://helpx.adobe.com/acrobat/kb/protected-mode-troubleshooting-reader.html and none of the provided solutions seem to apply to us. I have tried a rebooting the server and uninstalling/reinstalling Adobe. Neither of these options worked. There is not an antivirus currently running on this server. We are not using Smart Cards. I have checked the Security permissions and they seem to be fine. I can not think of any recent changes to this server, but it has run just fine for years now.
OS is Windows Server 2008 R2 SP1
Acrobat Version is 11.0.10
Is anyone aware of anything else that could cause this message? Thanks

Thanks for the reply.
That option is not there on my version though. I am using version 11.0.10

Unable to launch Adobe Reader using ShellExecute with Protected Mode on

HI
Using the latest Adobe Reader 11.0.9, I open a PDF via ShellExecute in a legacy 32bit application, I get an unsupported configuration dialog and prompt to open with Protected Mode disabled always, once or don't open.
I need it to open with Protected Mode enabled.
The folder is in the Security (Enhanced) Privileged Locations.
I turned Protected Mode logging on and I see these messages when I call ShellExecute:
[12:02/18:17:12] interceptions setup failed - error:0x0
[12:02/18:17:12] Failed to add target - error:0x0
[12:02/18:17:12] Failed to launch sandbox process. ResultCode: 1 error:0x5A4
[12:02/18:17:12] Sandbox Process Initialization Failed - error:0x5A4
I've read the Unsupported Configurations section of the Protected Mode Troubleshooting guide but nothing matches my system as far as I can tell.
I am running the 32bit legacy application in Windows Server 2008 R2 (64bit) as a member of Domain Administrators
What can you suggest is the unsupported configuration?
Thanks
Craig

I've tried another PDF viewer and it works fine so I think it's time to say goodbye to Adobe Reader.

Adobe Plugin not working in Protected mode

We have an adobe plugin for our application. The plugin creates a toolbar button in Adobe and on clicking this button, it invokes one of the form from our application to save the document record for the PDF file in the database. The plugin was working fine till Adobe 9. It stopped working in Adobe X with proctected mode ON. However, if we turn off Protected mdoe, it works fine.
I did some research and found that we need to modify the policy rules by creating ProtectedModeWhitelistConfig.txt file and appropriate registry for it. I did those steps and now I am not getting "Access denied" error when protected mode is ON but the plugin is still not working. On further debug, I found that it fails while trying to connect to SQL Server. It gives error "SSL Security Error". This is working perfectly fine without protected mode.
Can anyone let me know what are we missing here?

You may get more answers if you post in http://forums.adobe.com/community/acrobat/acrobat_sdk

Adobe reader cannot open protected mode

I downloaded and installed Reader X, and get the see the message adobe reader cannot open protected mode due to configuration errors.
The link provides no information as to what the problem is.
I have Windows XP SP3 (with all the updates) and using Avira AntiVir as the antivirus.
How do I get to the protected mode?

Hi,
The problem does not seem to be with Avira Antivirus Personal Edition.
Are there no unsupported configurations mentioned in the link
http://kb2.adobe.com/cps/860/cpsid_86063.html#main_Unsupported_configurations
on your system?
Also please let me know the following details:
1) Was ReaderX installed at the default path or the installer path changed manually?
2) Are the PDF files you are trying to open kept on any local disk or any kind of network share?
3) Please disable all the antispyware, antimalware and firewall installed in your system and then verify.
4) Please tell the kind of user(admin/standard/guest ) who is trying to open PDF files.
Thanks .

Adobe Reader protected mode

Has anyone had problems with Adobe Reader cannot open in protected mode due to a problem with your system configurationj?

Hi,
This document will help you: http://helpx.adobe.com/acrobat/kb/protected-mode-troubleshooting-reader.html
~ Aditya Kalania

Need Resolution to Adobe Reader Error 523:523 without turning off Protected Mode

Dear Friends,,
Please go through the below link.
FYI :
I am using AcroPDF.DLL ActiveX as an OLE object to view PDF files in my application.
https://forums.adobe.com/message/6609626#6609626
When I am trying view Statements(PDF) in my application with Adobe Reader 10/11 versions , for few statements it triggers " There is problem with Acrobat / reader. If it is running, Please exit and try again(523:523)". In few forums it has been stated that by turning off the protected mode at start up " Edit-->preferences-->general-->Enable protected mode at start up" resolves this issue. But the client doesnt want to turn off " Protected mode"due to security reason. Can any one help me with this?
FYKI :
I have got reply from Adobe forums ..
https://forums.adobe.com/message/6578512#6578512
The purpose of re- posting the same query is we need alternate solution other than Turning OFF Ënable protected Mode at start up.
My client doesn't want to turn it off due to security reasons.
Please advice me in this regard. Thanks a lot.

Hi Shakti,
Please find the details which you have asked me for.
1) I am the user of those encrypted files.
2) Windows 7 / Windows 8.1.
3) I am not opening the PDFs in Browser instead I am opening through the application in which Adobe Reader is linked to it to view the PDF files.
I have also updated to Adobe Reader 11.0.08. Still the problem persists.
Please help me in this regard. Thank You.
Sreelatha

Adobe reader cannot open in protected mode due to an incompatibility with your system configuration.

I keep getting the error message: Adobe reader cannot open in protected mode due to an incompatibility with your system configuration.
I have Windows 7 Home basic Service pack 1 and have already uninstalled and re-downloaded Adobe reader XI twice. I have also read other threads on this forum, and
tried the suggestions, including running Kaspersky anti-rootkit, no threats were found.
My Adobe reader shortcut icon shows a small blue and yellow shield in the bottom right (I uninstalled Windows essential protection), but the problem prevails.
I would rather get to the root of the error and fix it and not just disable protection mode!
Please help.

Hi,
Please refer to the solution in:- Error: “Acrobat Failed to Load core DLL”.
Also, may want to try disabling all Non-Microsoft Startup Services.
Ref : http://helpx.adobe.com/x-productkb/global/disable-startup-items-services-windows.html
Regards,
Nakul

Adobe reader 11 cannot open in protected mode due to incompatibilty with your system configuration

I have deployed Adobe reader 11 is our IT Enviorment using SCCM 2012 and the following warning Adobe reader cannot open in protected mode due to incompatibilty with your system configuration. Would you like to open Adobe reader with Protected Mode disabled is being displayed. When tried opening PDF files. Is there any way to isolate the cause without needing to disable the protected mode without needing to disable protected mode from Adobe reader settings.

To the best of my knowledge: no.

Adobe Reader XI Protected Mode WhitelistConfig

Adobe Reader XI Protected Mode is blocking a link in PDF. The link is to an internal document management system: HP TRIM.
If Protected Mode is disabled the link opens successfully.
If Protected Mode is enabled the link fails to open yet nothing is logged in AdbeReaderBroker.log to help identify what is being blocked.
e.g. whitelistconfig.txt
[08:21/15:40:06] Adobe Reader Protected Mode Logging Initiated
[08:21/15:40:06] Found custom policy file: C:\Program Files\Adobe\Reader 11.0\Reader\ProtectedModeWhitelistConfig.txt
[08:21/15:40:06] Adding custom policy: PROCESS_ALL_EXEC = *
[08:21/15:40:06] Adding custom policy: REG_ALLOW_ANY = HKEY_CURRENT_USER\*
[08:21/15:40:06] Adding custom policy: REG_ALLOW_ANY = HKEY_LOCAL_MACHINE\SOFTWARE\Adobe*
[08:21/15:40:06] Adding custom policy: FILES_ALLOW_ANY = C:\Users\test\AppData\Local\*
[08:21/15:40:06] Adding custom policy: FILES_ALLOW_ANY = C:\Users\test\AppData\Roaming\*
[08:21/15:40:06] Adding custom policy: FILES_ALLOW_ANY = C:\Users\*
[08:21/15:40:06] Adding custom policy: FILES_ALLOW_ANY = C:\Program Files\Adobe\Reader 11.0\*
[08:21/15:40:06] Adding custom policy: EVENTS_ALLOW_ANY = *
[08:21/15:40:06] Adding custom policy: MUTANT_ALLOW_ANY = \Sessions\1\BaseNamedObjects\*
[08:21/15:40:06] Adding custom policy: SECTION_ALLOW_ANY = \Sessions\1\BaseNamedObjects\*
[08:21/15:40:06] Adding custom policy: NAMEDPIPES_ALLOW_ANY = *
What other troubleshooting steps can help identify what policy rule is blocking this link?
Further testing has identified that the embedded links worked with Protected Mode prior to Adobe Reader XI Patch 11.0.03.
Message was edited by: KMcLaugh118
Message was edited by: KMcLaugh118
Adobe Security Team provided a hotfix for this issue which will be included in the next quarterly release.
They also advised that the following registry value was required for the Trim:// url to function in Protected Mode:
[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\11.0\FeatureLockDown\cDefaultLaunchURLPerms]
"tSchemePerms"=".....|trim:2"

CoUnyot,
Thanks for your post ...
Please Disable protected Mode .. Please find the below steps ":
Disable Protected Mode by going to Edit > Preferences > General and deselecting Enable Protected Mode at startup.
Restart Reader.
You can also refer the below link for more details :
http://helpx.adobe.com/acrobat/kb/protected-mode-troubleshooting-reader.html

Adobe Reader Performance with Protect Mode On

We are getting very poor performance in opening PDF documents with Adobe Reader XI with Protected Mode on, particularly for users remote from our central server. With Protected Mode off, performance is much better (10-20X faster opening). Note that we are running Windows 7 with Application Data Roaming and Adobe Reader XI with Protected Mode on, Protected View off, and Advanced Security on. We have diagnosed the problem as follows: We are using the Windows 7 Application Roaming Data feature to house some profile data for our remote users, and when they try to open a PDF document with Protected Mode on, Adobe sends numerous I/O packets (approximatel 6000!) across the "wire" for security checking against the Application Roaming data file on the central server, thus greatly slowing PDF opening. We would like to know the following: 1) Is there a way to turn-off Protected Mode for company server stored documents, while keeping it active for documents received from external sources (e.g. from the internet, e-mail, etc.). 2) is there a way to have Protect Mode security verification done only on the local machine profile data and not on the centrally stored Application Roaming Data file (thus greatly reducing the "across the wire" I/O traffic). Thanks for any help, CCB.

I don't think any of the scenarios you are envisaging are possible. Protected Mode is enabled/disabled on a user basis (in HKEY_USERS).

Adobe Protection Mode

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