Adobe_prtk returns code 3 (Serial Number is Not Well Formed)

Hi.
using the adobe_prtk kit to alter our Serial number for CS5... it is reporting error 3, which is Serial Number is Not Well Formed.
The question I have is this? How should the serial number be written.
numbers with dashes.. i.e 1234-1234, or numbers with no dashes, i.e. 12341234, or numbers with spaces.. 1234 1234?
(this text is a copy of another thread but my issue is the same...)
Thanks in advance for your help,
Frank

Hi there
I am also having the same issue as Frenske1406. I have checked the command syntax for inputting a serial into Master Collection CS5 for Windows and have tried the serial with dashes, no dahes with spaces, no spaces, but still get a return code 3 which refers to "Serial number is not well formed". After much Googling, I can't find a solution.
The command syntax I have tried are:
adobe_prtk --tool=ReplaceSN --serialize=MasterCollection-CS5-Win-GM --serial=####-####-####-####-####-####
adobe_prtk --tool=ReplaceSN --serialize=MasterCollection-CS5-Win-GM --serial=########################
adobe_prtk --tool=ReplaceSN --serialize=MasterCollection-CS5-Win-GM --serial=#### #### #### #### #### ####
I am trying to input this serial on a Windows 7 x64 SP1 machine with Master Collection CS5.5 installed (full install).
Any suggestions?

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info: Thank you for your patience.
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info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
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info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
info: You are now chatting with Richa.
Richa: Hello! Welcome to Adobe Customer Service.
Richa: Sorry for any inconvenience this has caused
Richa: May I get the serial number?
Richa: Are we still connected?
Richa: We have not heard from you for some time. Do you wish to continue to chat?
Richa: Are we still connected?
Rene Pardon: hi
Rene Pardon: for sure
Rene Pardon: sorry, i took so much time for your answer that i decided to do anything else at this time
Rene Pardon: <Deleted >
Rene Pardon: i registered for the education version of production premium 5
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Richa: ok let me check
Richa: please wait
Richa: Thanks for your patinece
Rene Pardon: do you also need my "authorization code" for this product?
Richa: I need to transfer the chat to
Richa: tech rteam
Richa: please wait
Rene Pardon: ok
Richa: I am sorry
Richa: But I will not be able to transfer the chat
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Richa: As the serial number is canceldd
Richa: and we do apologise
Rene Pardon: why was it canceled?
Richa: but there is no phone support for this product
Rene Pardon: i don't understand because i payed a lot for this
Richa: Its showing canceled
Rene Pardon: so what are the options?
Rene Pardon: i need this product right now and i payed for it so why can't i use it?
Rene Pardon: Your file '2015-03-30_Personalausweis_*.pdf' was successfully uploaded.
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Richa: But its showing canceld
Richa: so cant help you with that
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Richa: But unfortunately my team can not help you on this.. as the sersil is expired
Richa: I mean canceled
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Rene Pardon: Help me understanding...
Rene Pardon: You're wasting my time!
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Richa: I found the reason for cacnellation
Richa: and its canceldd
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Richa: On 30th april 2013
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Rene Pardon: Your file 'Bildschirmfoto 2015-04-09 um 13.31.53.png' was successfully uploaded.
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