Adobe Reader 10.1.2 error message
I"m using an iMac OS 10.7.3 and Adobe Acrobat 10.1.2. When I attempt to open an internet-downloaded Microsoft dmg installer I get the error message: "There was a error opening this document. This file could not be found." Both Apple and MS techs are stumped. Any suggestions?
I will try this. Thanks.
It strikes me that I should first "uninstall" the 2 A/R apps I have on my computer before I try to install the one downloaded from the site you suggest. However, I could find no "uninstaller" associated with either of these now resident A/R apps. Is there something in particular I need to do to uninstall these?
As to your comment about a MS installer for Mac OS, the installer pertains to MS wireless keyboard 2000 that is Mac compatible. And as to why this somehow incorporates Adobe Reader I can only speculate that there's a document that has to be opened in the installation process and it is this "opening" that is getting hung up.
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To try to resolve this problem, I have done the following actions.
1 - I have run Disk Warrior.
2 - I have repaired permissions.
3 - I have deleted all plist that are either Cannon or Adobe.
4 - I have downloaded and installed the lastest versions of Adobe Reader and the Cannon printer drivers.
I am still unable to print PDF's.
In Safari, I can print only the first page. In a multipage PDF, Safari only seems to recognize the first page.
In Adobe Reader, I get an error message from my printer: "/usr/libexec/cups/filter/pstocupsraster failed".
Any help would be greatly appreicated!Quit Safari.
Open the Library folder in your home folder as follows:
☞ If running OS X 10.7 or later, hold down the option key and select Go ▹ Library from the Finder menu bar.
☞ If running an older version of OS X, select Go ▹ Go to Folder… from the Finder menu bar and copy the line below into the text box that opens:
~/Library
Delete the following items from the Library folder:
Caches/com.apple.Safari/Cache.db
Preferences/com.apple.quicktime.plugin.preferences.plist
Preferences/QuickTime Preferences
Relaunch Safari and test.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ If you’re running OS X 10.7 or later, open LaunchPad. Click Utilities, then Console in the page that opens.
Select "/var/log/cups/error_log" from the file list. Post the messages from the time of the last printing attempt.
Post the log text, please, not a screenshot. If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message. -
Adobe reader has stopped working error message after installing reader XI on windows 7
Adobe reader has stopped working error message when loading reader after installing reader XI on windows 7.
Does anybody know why ?Dear Pat,
Thank you for your reply.
It is Ver. 11.0.06 for Acrobat XI
No, I can't open the Reader at all. The error message box popped up immediately when I run the Reader -
Adobe reader 11 installation fails. error message: there was an error installing adobe reader. adobe reader installation error. null. tried using adobe cleaning tool. using XP sp3. seems that adobe 11 is not completely uninstalling. this is because when adobe reader 11 is removed from add/remove program. when pc is rebooted, adobe reader 11 entry comes back but it is like false entry as no size given. please help to succesfully install Adobe Reader 11. also tried:
1. uninstalled, rebooted, reinstalled 2. installed from different locations 3. removed adobe key from
local machine and tried to installSeriously, I do not understand what is going on - I have never seen this before!
The MSI installers are usually used in corporate environments to roll out installs on multiple machines. However, you can use it like a normal (EXE) installer; it will just go through fewer steps than the EXE. Not sure if it will improve the situation, but it's worth a try.
Another thing to try is to uninstall these remaining entries using Microsoft Fixit: http://support.microsoft.com/mats/Program_Install_and_Uninstall - also no guarantee, but also worth trying. -
When I tried to update Adobe reader, I got an error message
When the update for Adobe Reader started automatically, the error it gave me at the end was something like " Failed to write to C:/..." something. Please tell me what to do.
I am sorry for posting the incorrect link; it should have been http://get.adobe.com/reader/enterprise/
To clarify my instructions
download the cleaner tool from http://labs.adobe.com/downloads/acrobatcleaner.html and save it to disk (e.g. your Download folder)
unzip the file
download the offline installer from http://get.adobe.com/reader/enterprise/ and save it to disk
right-click on the extracted cleaner tool AdbeArCleaner_v2.exe and select Run as Administrator
right-click on the downloaded installer and select Run as Administrator
Don't hesitate to ask if there are still things unclear. -
'Adobe Reader has stopped working' error message
I've recently updated from Adobe Reader X to Adobe Reader XI using Adobe Cleaner and installer from the website. Whenever I open a pdf file or start the Reader the following error occurs and closes the program: 'Adobe Reader has stopped working'. This message would never occur when I had version X. Moreover, it doesn't occur in any other program I use so far. I've disabled Protected Mode and run Eula.exe, but that didn't help. Here are some details from the event log
Faulting application name: AcroRd32.exe, version: 11.0.6.70, time stamp: 0x52b528e2
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18015, time stamp: 0x50b83c8a
Exception code: 0xc06d007e
Fault offset: 0x0000c41f
Faulting process id: 0xb30
Faulting application start time: 0x01cf6ad78a3eba02
Faulting application path: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AcroRd32.exe
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
Report Id: d4e22774-d6ca-11e3-ba2e-e9455936eb49
What should I do to fix the error?
Please, help me resolve this issue.Duplicate of https://forums.adobe.com/thread/1469330
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Please assist with Adobe Reader installation. Currently receiving installation error messages 1) #1311 "source file not found" and 2) #13050 "raise without handler".
Last idea I have: try using the MSI installer http://ardownload.adobe.com/pub/adobe/reader/win/11.x/11.0.00/en_US/AdbeRdr11000_en_US.msi
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Cannot print adobe documents ... Error message indicates a need to install plug-in for adobe reader.
Please advise how/where to locate the required adobe reader plug-in...
Thank you,
Joe CurcioWhat is the full and exact message you are getting?
If the PDF contains Rich Media, the Flash Player plugin may be required: http://fpdownload.macromedia.com/pub/flashplayer/latest/help/install_flash_player.exe -
When I try to download a PDF from Adobe DC, I get an error message: "Adobe Acrobat Reader DC could not open 'nrneph.2015.33.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded)"
I am using a Macbook Pro, OSX 10.9.5, Safari browser. Previous versions of Adobe Acrobat have worked fine for years.
WGCWhat's the name of the file you are attempting to open? Is it "ScreenFlow_4.5.2.dmg"? If it is the correct name then the message is correct and you are attempting to open a file with DMG files extension and not one with a PDF file extension. Adobe Reader opens PDF files an not any other file type.
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Installing Adobe Reader & i get the following message "error 1324 path my documents or volume invali
installing Adobe Reader & i get the following message "error 1324 path my documents or volume invalid". Can anybody help. I have just installed windows 8 on my lptop..
Please share the sanpshot of error message and MSI log created.
Just check if there is any user folder(my documents) redirected. Remove that re-direction and then try re-install
else try installing via MSI installer present at
ftp://ftp.adobe.com/pub/adobe/reader/win/11.x/11.0.00/en_US/ -
Hello,
Just purchased online Adobe Acrobat XI Pro and error message appeared, but payment has been debited from my credit card already and I do not have the software, so paid for nothing.
I am using a Mac OS X.
Thanks for your help.
Ossama[discussion moved to Acrobat Installation & Update Issues forum]
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I have downloaded Adobe Photoshop digitally but when I activated adobe I keep getting this error message Adobe Premiere.exe - NO DISK - There is no disk in the drive. Please insert a disk into drive/device/harddisk/DR1
It sounds like you downloaded the wrong application, namely Adobe Premiere Elements.
If you meant Adobe Photoshop Elements, you're in the wrong forum. This is not the Elements forum.
Here's the link to the forum you want:
https://forums.adobe.com/community/photoshop_elements/content
If you mean Photoshop proper, since you are posting in the Photoshop forum, give version details and your system specs.
BOILERPLATE TEXT:
Note that this is boilerplate text.
If you give complete and detailed information about your setup and the issue at hand,
such as your platform (Mac or Win),
exact versions of your OS, of Photoshop (not just "CS6", but something like CS6v.13.0.6) and of Bridge,
your settings in Photoshop > Preference > Performance
the type of file you were working on,
machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
what troubleshooting steps you have taken so far,
what error message(s) you receive,
if having issues opening raw files also the exact camera make and model that generated them,
if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.
etc.,
someone may be able to help you (not necessarily this poster, who is not a Windows user).
a screen shot of your settings or of the image could be very helpful too.
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks! -
Not able to download adobe reader on windows7 getting error 1606
I'm not able to download adobe reader on windows7 geting error 1606
Message was edited by: Host to remove email addressPlease see the Microsoft site for this error and the solution:
http://support.microsoft.com/kb/315352 -
"Adobe Illustrator cs5 quit unexpectedly" error message.
After I upgrated my imac from Snow Leopard to Mavericks I can't open Illustrator CS5. (No problem with PS)
Every opening attemp crashes. May this be possible because of third party plug-ins. (eg. Esko Artwork)
Help pls.
Thank you.Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
For this step, the title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter the name of the crashed application or process. For example, if iTunes crashed, you would enter "iTunes" (without the quotes.)
Each message in the log begins with the date and time when it was entered. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
☞ The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
☞ Some private information, such as your name, may appear in the log. Anonymize before posting.
Step 2
In the Console window, select
DIAGNOSTIC AND USAGE INFORMATION ▹ User Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of crash reports. The name of each report starts with the name of the process, and ends with ".crash". Select the most recent report related to the process in question. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
I know the report is long, maybe several hundred lines. Please post all of it anyway.
☞ If you don't see any reports listed, but you know there was a crash, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
☞ Please don’t post other kinds of diagnostic report—they're very long and rarely helpful. -
When trying to open a PDF format using Adobe XI I get an error message that there's a problem opening the document (57)
Hi chasore,
Are you still facing this issue?
Is this issue happening with all the documents you have. If yes, i would suggest try uninstall and reinstall. Or if the documents are located on some shared drive try to copy them on local machine and test again.
Regards,
Ajlan Huda.
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