Adobe Reader 10.1.3 and error 1321

I am currently deploying Adobe Reader 10.1.3 MUI and I am seeing several machines fail the installation and report error 1321 (permissions issues). This is an issue because the installer removes the previous version of Reader and fails to install 10.1.3 which leaves the machine without Reader and results in impact to the end user. If I re-run the installation there is a good chance it will report a different file with permission issues, in other words its not always the same file it reports permission issues with. Regardless, I have manually confirmed the permissions and owner on the files and all parent folders are correct but the installer will still report permission issues. I see this on Windows 7 SP1 x64 and Windows XP SP3. The easiest way to get Reader to install succesfully is by running the installation over and over until it passes (you dont even have to make any changes to the machine, just kick it off until it installs succesfully). With all of this in mind I suspect the root cause to be Mcafee's real time scanning, my guess is that it is locking the file when its scanning and when Adobe's installer attempts to modify the file it fails because it is locked or in use by Mcafee. Usually, I would test this by disabling Mcafee and kicking off the installer however I am not able to do this due to security reasons. I have tried running procmon to see exactly whats accessing the files at that time but everytime I start procmon the installation will randomly pass and I cant reproduce the issue if procmon is running. Does anyone have any ideas on what I could do to help determine if it is in fact Mcafee causing the issue? Or possibly another suggestion as to what the root cause could be?

Update: It's been two months since my original post and it has finally been verified my theory was correct. After Mcafee's on-access scan (v.8.8) was disabled I never experienced any of the problems above. For example, I had a test box that experienced the issues I described in my orginal post and Reader had failed to install over 450 times (yes that number is accurate); after Mcafee's on-access scan was disabled the installation was successful.

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Adobe Reader 10.1.3 MUI error 1321

I posted this in the enterprise forum but have not had any luck getting a response so I'm reposting it here to see if I have any luck.
I am currently deploying Adobe Reader 10.1.3 MUI and I am seeing several machines fail the installation and report error 1321 (permissions issues). This is an issue because the installer removes the previous version of Reader and fails to install 10.1.3 which leaves the machine without Reader and results in impact to the end user. If I re-run the installation there is a good chance it will report a different file with permission issues, in other words its not always the same file it reports permission issues with. Regardless, I have manually confirmed the permissions and owner on the files and all parent folders are correct but the installer will still report permission issues. I see this on Windows 7 SP1 x64 and Windows XP SP3. The easiest way to get Reader to install succesfully is by running the installation over and over until it passes (you dont even have to make any changes to the machine, just kick it off until it installs succesfully). With all of this in mind I suspect the root cause to be Mcafee's real time scanning, my guess is that it is locking the file when its scanning and when Adobe's installer attempts to modify the file it fails because it is locked or in use by Mcafee. Usually, I would test this by disabling Mcafee and kicking off the installer however I am not able to do this due to security reasons. I have tried running procmon to see exactly whats accessing the files at that time but everytime I start procmon the installation will randomly pass and I cant reproduce the issue if procmon is running. Does anyone have any ideas on what I could do to help determine if it is in fact Mcafee causing the issue? Or possibly another suggestion as to what the root cause could be?

I was able to resolve this. See http://forums.adobe.com/message/4895858#4895858

I cannot open a PDF in either Chrome or Firefox. I have uninstalled and reinstalled Adobe Reader XI.0.09 and restarted my computer. This is the error I receive:Please wait... If this message is not eventually replaced by the proper contents of the do

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Adobe Reader 10.1/ 11 get error "has stopped working" on windows 7 after installed 1 or 2 days, but Adobe Reader is fine==

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Just installed Adobe Reader 8.1.2 and when I try to open a .pdf, the file opens for around 5seconds and then disappears and Reader closes without any apparent error message.
In all my years of using free Acrobat (now reader? - why the change in name?) I've never had an issue as just a "dumb" user... I'd sure like to get back to that situation ;-)
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===== samedi 29 mars 2008 10 h 01 Europe/Paris =====
terminate called after throwing an instance of 'std::runtime_error'
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PaulR

>In all my years of using free Acrobat (now reader? - why the change in name?
The name was Adobe Acrobat Reader until version 5.0. As of 6.0 (2003)
they changed it to Adobe Reader.
>
> what(): Unable to determine registration filepath!
Could be this issue:
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Adobe Reader 11.0.03 and Windows 8

Hello,
I am getting the error "cannot find or create the font 'Arial'. Some Characters may not display or print correctly" in Adobe Reader 11.0.03. If I click thru the error, the pdf is fine and perfectly readable and doesn't appear again. Also, my co-workers can download/open the same pdf's from the same source and get no errors at all. If I forward the pdf that I received the error with, the person who received the pdf in question doesn't get the error. It is random, it doesn't happen with all pdf's, but enough to cause concern. I have uninstalled/re-installed Adobe Reader 11.0.03, and done a repair. The font in question is installed. I even downloaded/installed the Arial font from an installation CD of Windows 8 in case mine were corrupted somehow. Some backround information:
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Adobe Reader 11.0.03
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If I have forgotten to include any needed information to help your diagnosis/resolution, please let me know and I will post it as soon as I can.
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http://helpx.adobe.com/acrobat/kb/reader-acrobat-flash-player-download.html

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I tried the first link to install reader and it simply runs to 100% and then closes.
Date: Tue, 5 Oct 2010 08:43:37 -0600
From: [email protected]
To: [email protected]
Subject: Adobe Reader 9.3.4 and Pro Extended
Can you try installing the same from the following locations:
ftp://ftp.adobe.com/pub/adobe/reader/win/9.x/9.3.4/enu/AdbeRdr934_en_US.exe
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>

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Good morning:
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Many thanks for your helpful advices!
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Adobe Reader 10.1.3 and error 1321

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