Adobe Reader 10.1.3 MUI error 1321

I posted this in the enterprise forum but have not had any luck getting a response so I'm reposting it here to see if I have any luck.
I am currently deploying Adobe Reader 10.1.3 MUI and I am seeing several machines fail the installation and report error 1321 (permissions issues). This is an issue because the installer removes the previous version of Reader and fails to install 10.1.3 which leaves the machine without Reader and results in impact to the end user.  If I re-run the installation there is a good chance it will report a different file with permission issues, in other words its not always the same file it reports permission issues with. Regardless, I have manually confirmed the permissions and owner on the files and all parent folders are correct but the installer will still report permission issues. I see this on Windows 7 SP1 x64  and Windows XP SP3. The easiest way to get Reader to install succesfully is by running the installation over and over until it passes (you dont even have to make any changes to the machine, just kick it off until it installs succesfully). With all of this in mind I suspect the root cause to be  Mcafee's real time scanning, my guess is that it is locking the file when its scanning and when Adobe's installer attempts to modify the file it fails because it is locked or in use by Mcafee. Usually, I would test this by disabling Mcafee and kicking off the installer however I am not able to do this due to security reasons. I have tried running procmon to see exactly whats accessing the files at that time but everytime I start procmon the installation will randomly pass and I cant reproduce the issue if procmon is running. Does anyone have any ideas on what I could do to help determine if it is in fact Mcafee causing the issue? Or possibly another suggestion as to what the root cause could be?

I was able to resolve this. See http://forums.adobe.com/message/4895858#4895858

Similar Messages

  • Adobe Reader 10.1.3 and error 1321

    I am currently deploying Adobe Reader 10.1.3 MUI and I am seeing several machines fail the installation and report error 1321 (permissions issues). This is an issue because the installer removes the previous version of Reader and fails to install 10.1.3 which leaves the machine without Reader and results in impact to the end user.  If I re-run the installation there is a good chance it will report a different file with permission issues, in other words its not always the same file it reports permission issues with. Regardless, I have manually confirmed the permissions and owner on the files and all parent folders are correct but the installer will still report permission issues. I see this on Windows 7 SP1 x64  and Windows XP SP3. The easiest way to get Reader to install succesfully is by running the installation over and over until it passes (you dont even have to make any changes to the machine, just kick it off until it installs succesfully). With all of this in mind I suspect the root cause to be  Mcafee's real time scanning, my guess is that it is locking the file when its scanning and when Adobe's installer attempts to modify the file it fails because it is locked or in use by Mcafee. Usually, I would test this by disabling Mcafee and kicking off the installer however I am not able to do this due to security reasons. I have tried running procmon to see exactly whats accessing the files at that time but everytime I start procmon the installation will randomly pass and I cant reproduce the issue if procmon is running. Does anyone have any ideas on what I could do to help determine if it is in fact Mcafee causing the issue? Or possibly another suggestion as to what the root cause could be?

    Update: It's been two months since my original post and it has finally been verified my theory was correct. After Mcafee's on-access scan (v.8.8) was disabled I never experienced any of the problems above. For example, I had a test box that experienced the issues I described in my orginal post and Reader had failed to install over 450 times (yes that number is accurate); after Mcafee's on-access scan was disabled the installation was successful.

  • Adobe Reader 10.1/ 11 get error "has stopped working" on windows 7 after installed 1 or 2 days, but Adobe Reader is fine==

    Adobe Reader 10.1/ 11 get error "has stopped working" on windows 7 after installed 1 or 2 days, but Adobe Reader is fine==

    Turning off the Protected Mode at Startup setting fixed the problem for me. Switched off all protected mode settings in Preferences exited Adobe Reader XI then restarted. Now I can successfully open files without the program crashing. I run the same versions of Adobe Reader and Norton Internet Security on Windows 7 and Windows 8 systems and the problem only occurred on Windows 7.

  • While Installing adobe reader and acrobat im getting error 1406 this error. I had already tried every possible step including special permission in registry file. Please help..

    While Installing adobe reader and acrobat im getting error 1406 this error. I had already tried every possible step including special permission in registry file. Please help..

    What is your operating system?  Is there anything else beside the number 1406?

  • I can not download Adobe reader. I am getting error message 1936. Can you help?

    I can not download Adobe reader. I am getting error 1936. Can you help?

    What is your operating system?  Is there anything else beside the number 1936?

  • Can't open PDFs/uninstall program Adobe Reader (11.0.08) MUI

    I can't open PDFs, can't uninstall program, I have Adobe Reader (11.0.08) MUI (I don't know what MUI is...), help! I have tried numerous times to uninstall and change the program. Every time I try to do this, a window comes up saying that files are open (Adobe Reader) and to either retry or close. I can do neither, so I'm unable to uninstall the program. I've never had anything like this happen to me. I scanned my computer for viruses, malware, etc. and nothing came up. Does anyone have any suggestions? Should I just try to download the software from the Adobe site and see what happens?
    Thanks, Tracy

    Assuming you are in Windows (which you haven't said), you can try using this tool to first remove all traces of Reader from your computer:
    http://labs.adobe.com/downloads/acrobatcleaner.html
    Then, you can download the full offline Reader installer from
    http://get.adobe.com/reader/enterprise/
    After downloading, restart your computer and run the installer before doing anything else.
    And I think it is Multilanguage User Interface...

  • Adobe Reader XI (11.0.07) Error 2753. The File 'acrosup64.dll' is not marked for installation.

    I am getting Adobe Reader XI (11.0.07) Error 2753. The File 'acrosup64.dll' is not marked for installation when deploying from msi package. .
    Need help to resolve the issue

    Hi dingusmagii
    Can you please share the following info:
    ->  Which OS and architecture are you on
    ->  What are the exact steps being followed for installation.
    ->  Do you have any previous version of Reader already installed on your machine.
    Also it would be helpful if you can you share Windows Installer log. Please follow the steps below to create installer log
    1. Launch Notepad
    2. Copy paste the following text in notepad
    Windows Registry Editor Version 5.00
    [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Installer\]
    "Logging"="voicewarmupx"
    3. Now press Ctrl+S to save the file.
    4. In the "Filename" field type <any_file_name>.reg for e.g. abc.reg
    4. In the "Save as type" dropdown, select "All Files"
    5. Click Save button to save the file at desired location
    6. Go to the location where you saved the file and double click on it.
    7. Follow the prompts to create the registry key.
    After the registry key is added successfully, please re run the 11.0.07 patch installer. Once you get the error message click ok and then click on finish to close the installer dialog.
    Now go to C:\Users\{username}\AppData\Local\Temp and look for file with name similar to MSIxxxxx.log.
    Please upload the dump (compress the dump using WinZip or likewise) and share the link here.
    For help see link How to share a document
    regards,
    Rohit

  • Adobe Reader 10.1.2 MUI Silent Uninstall

    I am in the process of updating our entire organization to Adobe Reader XI, and am unable to remotely uninstall Adobe Reader 10.1.2 MUI from end user workstations silently. What MSIEXEC, or other, command can I use to accomplish this?

    Moved to Enterprise Deployment (Acrobat and Reader)

  • Can i reinstall adobe reader? i get an error when trying to use what i previously installed?

    Can I reinstall adobe reader?
    I get an error message when I need to use the reader I installed.

    Yes, you can reinstall the Adobe Reader, my suggestion would be run the cleaner tool first3 http://labs.adobe.com/downloads/acrobatcleaner.html
    then download and install the latest Adobe Reader from this location# http://get.adobe.com/reader/
    ~Deepak

  • I am having problemes opening attachments from adobe reader.  I'm getting error 1606 (an internal error).  Plz HELP!

    I am having problems opening attachments from adobe reader.  I'm getting error 1606 (internal error).  PLZ HELP!

    <http://kb2.adobe.com/cps/402/kb402867.html> might help.

  • When ever I try to open my Adobe Reader, I get an application error. (0x40000015)

    When ever I try to open my Adobe Reader, I get an application error. The error says: The exception unknown exception (0x40000015) occurred in the application at location 0x013339b7. How can I get this fixed? My Reader was working fine last week. Thanks!

    Hey Pat,
         I am running the latest Reader XI and I have Windows 8.1. Tried to uninstall Reader and reinstall it, but it keeps giving me the same error. Thanks in advance!
    Jae

  • Bought Adobe Plus online. Now get error 1321. My purchase doesn't show on Adobe's web!

    Bought Adobe Plus online. Now get error 1321. My purchase doesn't show on Adobe's web!

    Hi,
    We verififed your Acrobat Plus subscription is active.  Please let me know which OS(XP, Win 7, Win 8 or Mac OS ) you are trying to install Acrobat XI Pro.  When did you see the error?
    Thank you.
    Hisami

  • Error applying Adobe Reader 11.0.07 patch - "Error 2762. Cannot write script record. Transaction not started"

    I have a problem applying the "adobe reader 11.0.07" patch. I have downloaded "AdbeRdrUpd11007_MUI.msp" from Adobe site and tried applying the patch using the command.
    The following error is prompted
    "Error 2762. Cannot write script record. Transaction not started" at the end of installation, But the version is updated to "11.0.07" in ARP.
    This error is mainly related to custom action sequence in "Execute sequence".
    I have created logfile and checked. it points to the custom action - "CreateAcroPDFRegForIE11".
    Could someone help me resolve this issue?
    Thanks in Advance..

    Hello Kashif,
    Find the answers below:
    1) How did you install reader MUI for example by running setup.exe or through an AIP or may be via SCCM or GPO? Any customizations during first install?
         package is for SCCM  and the Installation is carried through msi . AIP
    2) Which version of Reader MUI do you have installed curently?
         Adobe Reader 11.0.05
    3) Which command did you use to run the patch?
         msiexec /p AdbeRdrUpd11007_MUI.msp
    4) Did you run the patch from an elevated command prompt?
         Yes
    5) Which OS version are you at?
         Windows 7 64 bit
    Am unable to share the log file, am just copying the lines where the installation stops and prompts error:
    MSI (s) (24:20) [11:26:44:071]: Doing action: CreateAcroPDFRegForIE11
    Action start 11:26:44: CreateAcroPDFRegForIE11.
    MSI (s) (24:20) [11:26:44:071]: Transforming table CustomAction.
    MSI (s) (24:20) [11:26:44:071]: Transforming table CustomAction.
    MSI (s) (24:20) [11:26:44:071]: Note: 1: 2262 2: CustomAction 3: -2147287038
    MSI (s) (24:20) [11:26:44:071]: Transforming table CustomAction.
    MSI (s) (24:20) [11:26:44:071]: Transforming table Binary.
    MSI (s) (24:20) [11:26:44:071]: Transforming table Binary.
    MSI (s) (24:20) [11:26:44:071]: Note: 1: 2262 2: Binary 3: -2147287038
    MSI (s) (24:20) [11:26:44:071]: Transforming table Binary.
    MSI (s) (24:20) [11:26:44:071]: Note: 1: 2762
    MSI (c) (80:E8) [11:26:44:243]: Font created.  Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg
    Error 2762.Cannot write script record. Transaction not started.
    MSI (s) (24:20) [11:33:58:305]: Product: Adobe Reader XI (11.0.07)  MUI -- Error 2762.Cannot write script record. Transaction not started.
    Action ended 11:33:58: CreateAcroPDFRegForIE11. Return value 3.
    Thanks In Advance..

  • I just downloaded Digital Editions to use an e-book I purchased.   When I try to open the file it opens in Adobe Reader and I get an error message.  Please help

    please help  I downloaded Digital Editions to use e-book and when I got to open I get an error message

    It says file could not be opened because it was either not a supported type or it was damaged.  I have already had the file resent and in talking to the American Medical Association (purchased from their site)  it appears when I go to open the file it is in Adobe Reader and I do not see an option to move it to Adobe Digital Editions,
    Kathy Harlan
    <mailto:[email protected]> [email protected]
    Cell: 214-850-6427

  • Adobe reader XI 11.0.0 error message The document could not be printed while printing a specific doc

    Hi,
    When trying to print a specific document i receive an error : The document could not be printed.
    After that : There was no pages selected to print.
    There must be something in the PDF document but i can't find out what.
    When i do a Quick Print with the right mous on the attachment in the e-mail than the PDF file is printed.
    Who can help me.
    Thanks,
    William

    I had same problem with Reader v11 and tried many of the suggestions. Finally I read a question, have you tried the Repair Adobe Reader Installation? I had not and thought perhaps it was in Windows 7 control panel/programs where there are sometime options to repair. In this case, the link is in the Reader Help menu. I ran it, had to restart computer, and pdf files print now! Good Luck

Maybe you are looking for