Adobe Reader 10.1.3 MUI error 1321
I posted this in the enterprise forum but have not had any luck getting a response so I'm reposting it here to see if I have any luck.
I am currently deploying Adobe Reader 10.1.3 MUI and I am seeing several machines fail the installation and report error 1321 (permissions issues). This is an issue because the installer removes the previous version of Reader and fails to install 10.1.3 which leaves the machine without Reader and results in impact to the end user. If I re-run the installation there is a good chance it will report a different file with permission issues, in other words its not always the same file it reports permission issues with. Regardless, I have manually confirmed the permissions and owner on the files and all parent folders are correct but the installer will still report permission issues. I see this on Windows 7 SP1 x64 and Windows XP SP3. The easiest way to get Reader to install succesfully is by running the installation over and over until it passes (you dont even have to make any changes to the machine, just kick it off until it installs succesfully). With all of this in mind I suspect the root cause to be Mcafee's real time scanning, my guess is that it is locking the file when its scanning and when Adobe's installer attempts to modify the file it fails because it is locked or in use by Mcafee. Usually, I would test this by disabling Mcafee and kicking off the installer however I am not able to do this due to security reasons. I have tried running procmon to see exactly whats accessing the files at that time but everytime I start procmon the installation will randomly pass and I cant reproduce the issue if procmon is running. Does anyone have any ideas on what I could do to help determine if it is in fact Mcafee causing the issue? Or possibly another suggestion as to what the root cause could be?
I was able to resolve this. See http://forums.adobe.com/message/4895858#4895858
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Adobe Reader 10.1.3 and error 1321
I am currently deploying Adobe Reader 10.1.3 MUI and I am seeing several machines fail the installation and report error 1321 (permissions issues). This is an issue because the installer removes the previous version of Reader and fails to install 10.1.3 which leaves the machine without Reader and results in impact to the end user. If I re-run the installation there is a good chance it will report a different file with permission issues, in other words its not always the same file it reports permission issues with. Regardless, I have manually confirmed the permissions and owner on the files and all parent folders are correct but the installer will still report permission issues. I see this on Windows 7 SP1 x64 and Windows XP SP3. The easiest way to get Reader to install succesfully is by running the installation over and over until it passes (you dont even have to make any changes to the machine, just kick it off until it installs succesfully). With all of this in mind I suspect the root cause to be Mcafee's real time scanning, my guess is that it is locking the file when its scanning and when Adobe's installer attempts to modify the file it fails because it is locked or in use by Mcafee. Usually, I would test this by disabling Mcafee and kicking off the installer however I am not able to do this due to security reasons. I have tried running procmon to see exactly whats accessing the files at that time but everytime I start procmon the installation will randomly pass and I cant reproduce the issue if procmon is running. Does anyone have any ideas on what I could do to help determine if it is in fact Mcafee causing the issue? Or possibly another suggestion as to what the root cause could be?
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Can you please share the following info:
-> Which OS and architecture are you on
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Also it would be helpful if you can you share Windows Installer log. Please follow the steps below to create installer log
1. Launch Notepad
2. Copy paste the following text in notepad
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Installer\]
"Logging"="voicewarmupx"
3. Now press Ctrl+S to save the file.
4. In the "Filename" field type <any_file_name>.reg for e.g. abc.reg
4. In the "Save as type" dropdown, select "All Files"
5. Click Save button to save the file at desired location
6. Go to the location where you saved the file and double click on it.
7. Follow the prompts to create the registry key.
After the registry key is added successfully, please re run the 11.0.07 patch installer. Once you get the error message click ok and then click on finish to close the installer dialog.
Now go to C:\Users\{username}\AppData\Local\Temp and look for file with name similar to MSIxxxxx.log.
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For help see link How to share a document
regards,
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I have a problem applying the "adobe reader 11.0.07" patch. I have downloaded "AdbeRdrUpd11007_MUI.msp" from Adobe site and tried applying the patch using the command.
The following error is prompted
"Error 2762. Cannot write script record. Transaction not started" at the end of installation, But the version is updated to "11.0.07" in ARP.
This error is mainly related to custom action sequence in "Execute sequence".
I have created logfile and checked. it points to the custom action - "CreateAcroPDFRegForIE11".
Could someone help me resolve this issue?
Thanks in Advance..Hello Kashif,
Find the answers below:
1) How did you install reader MUI for example by running setup.exe or through an AIP or may be via SCCM or GPO? Any customizations during first install?
package is for SCCM and the Installation is carried through msi . AIP
2) Which version of Reader MUI do you have installed curently?
Adobe Reader 11.0.05
3) Which command did you use to run the patch?
msiexec /p AdbeRdrUpd11007_MUI.msp
4) Did you run the patch from an elevated command prompt?
Yes
5) Which OS version are you at?
Windows 7 64 bit
Am unable to share the log file, am just copying the lines where the installation stops and prompts error:
MSI (s) (24:20) [11:26:44:071]: Doing action: CreateAcroPDFRegForIE11
Action start 11:26:44: CreateAcroPDFRegForIE11.
MSI (s) (24:20) [11:26:44:071]: Transforming table CustomAction.
MSI (s) (24:20) [11:26:44:071]: Transforming table CustomAction.
MSI (s) (24:20) [11:26:44:071]: Note: 1: 2262 2: CustomAction 3: -2147287038
MSI (s) (24:20) [11:26:44:071]: Transforming table CustomAction.
MSI (s) (24:20) [11:26:44:071]: Transforming table Binary.
MSI (s) (24:20) [11:26:44:071]: Transforming table Binary.
MSI (s) (24:20) [11:26:44:071]: Note: 1: 2262 2: Binary 3: -2147287038
MSI (s) (24:20) [11:26:44:071]: Transforming table Binary.
MSI (s) (24:20) [11:26:44:071]: Note: 1: 2762
MSI (c) (80:E8) [11:26:44:243]: Font created. Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg
Error 2762.Cannot write script record. Transaction not started.
MSI (s) (24:20) [11:33:58:305]: Product: Adobe Reader XI (11.0.07) MUI -- Error 2762.Cannot write script record. Transaction not started.
Action ended 11:33:58: CreateAcroPDFRegForIE11. Return value 3.
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please help I downloaded Digital Editions to use e-book and when I got to open I get an error message
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Kathy Harlan
<mailto:[email protected]> [email protected]
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Hi,
When trying to print a specific document i receive an error : The document could not be printed.
After that : There was no pages selected to print.
There must be something in the PDF document but i can't find out what.
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