Adobe Reader 10.1.3 - Printer Menu starts after 30 seconds

Hi everybody
I installed the new Adobe Reader 10.1.3 on Citrix Servers. The Problem ist, that some users have the problem, when they click on the "Printer" Button then it takes more than 30 seconds if something happend.
What can I do?

When an operating system print dialog is opened, all the printers defined on that machine/account will be pinged for their status. If there's a network printer on the list and it isn't responding, the OS will enter a timeout loop. Apart from removing the dead printer, there's not a lot you can do to get around it.

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