Adobe Reader 10.1 removal Problem

I am not able to remove Adobe reader 10.1 on my computer. I keep getting script errors.

If you are in Windows, you can try using this tool to remove all traces of Reader:
http://labs.adobe.com/downloads/acrobatcleaner.html

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Adobe Reader has encountered a problem and needs to close.

When reading PDF attachments, I get the following: Adobe Reader has encountered a problem and needs to close. I have tried to remove Adobe Reader via Control Panel, Add or Remove Programs but that won't work. I get this: This patch package could not be opened. Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package. I don't know how to do what is being asked. I have tried to download Adobe Reader again but get this when I do: Note: this application already installed.
I have Adobe Reader X (10.0.1) with an update installed on 2/19/2011. I have Windows XP SP3.
Anyone who can help me get Adobe Reader working correctly again or uninstalling it so I can reinstall.
Thanks for any help.

Thanks for the input. Did you remove Adobe Reader 10 first before you downloaded the older version? If you removed it, how did you do that? The add/remove programs in control panel won't let me remove it -- it says a patch package can't be opened.
Date: Mon, 9 May 2011 00:12:41 -0600
From: [email redacted by moderator]
To: [email redacted by moderator]
Subject: Adobe Reader Adobe Reader has encountered a problem and needs to close.
hi
i had also the same problem with that version.
so i download older version and this solved the problem.
>

Getting "adobe Reader has encountered a problem and needs to close

On Windows XP service pack 3. Adobe Reader X
Get "Adobe Reader has encountered a problem and needs to close." . I have uninstalled adibe and reinstalled it and problem came back within 2 weeks after working for a short time.

Try the following:
Uninstall Adobe Reader X
Reboot your computer
Delete directory C:\Program Files\Adobe\Reader 10.0
Download the EXE or the MSI installer from ftp://ftp.adobe.com/pub/adobe/reader/win/10.x/10.1.0/ and execute e.g. either of the following files:
AdbeRdr1010_en_US.exe
AdbeRdr1010_en_US.msi
Good luck!

Adobe Reader for IPad Download Problem

I downloaded several files last evening but this morning I found them only in the 'recent' file and not in documents.
How can I move the files from recent to documents?
(I have a brand new iPad and the latest update of Adobe Reader for iPad.)
The only options on the 'open' menu are for iBooks, which is so unreliable that I downloaded Adobe Reader in the first place. (The files disappear in the middle of the download.)
I tried emailing to myself to then save the PDF from email, but the docs appear as text and pics within the email and are no longer an attached .pdf.
Any ideas?

I can't explain it, but whenever I have a problem with an iOS app, I close out and re-open.
You can also force quit an app (remove it from memory): Click the Home button to return to the Home screen. Double-click the Home button to view the recent app list at the bottom. Click and hold over the Adobe Reader icon to show the red "delete" icon. Click Adobe Reader again and it will disappear from memory.
Click the Home button and relaunch. That opens Reader up anew, and refreshes it.

Adobe Reader XI 11.0 problems with MS Word

I wanted to convert MS Word to PDF. Seeing it was avalible with Adboe Reader XI I clicked to initiate the conversion.
To my surprise I would have to pay for this process, a price I did not agree with.
I didn't continue the payment process.
I now have problems opening MS Word documents.
Trying to open MS Word, Adobe opens with a error basically stating the file is not supported.
I've removed Adobe Reader & reinstalled having the same problem.
What can I do to reverse this problem?
Thanks!
Steve

This means your file association is corrupted. You need to set it so that
.pdf files open with Adobe Reader
.doc / .docx files open with MS Word

Adobe Reader XI protected mode problem

I downloaded Reader XI and went to open a pdf that previously worked with Reader. But Adobe Reader XI won't open (says problem with "protected mode"). I can't open any pdf's either on my computer or on the internet at trusted sights. Troubleshooting takes me to a page on fixes for Reader X. Not helpful! Any ideas? (I uninstalled and reinstalled and still won't work.)

CoUnyot,
Thanks for your post ...
Please Disable protected Mode .. Please find the below steps ":
Disable Protected Mode by going to Edit > Preferences > General and deselecting Enable Protected Mode at startup.
Restart Reader.
You can also refer the below link for more details :
http://helpx.adobe.com/acrobat/kb/protected-mode-troubleshooting-reader.html

Adobe Reader X - Firefox integration Problem

Dear All,
My first post here.
I am having problem's with the Adobe Reader X integration with Firefox (v3.6.12). I have been using Adobe Reader always and it's been fine.
But I installed the new Adobe Reader X, and it integrates with firefox well, PDF document's open well within the browser.. BUT, I cannot save the PDF document from within the pdf.. I cannot click anywhere on the toolbar.. I cannot click on the pop up toolbar as well (the black one).. When i press F8, I can restore the toolbar or make it disappear.. but that's all I can do..
If I try to save the document from firefox file menu, it works.. but not from within the pdf...
This problem is also seen in IE, as well.
I have tried repairing the install and also uninstall / reinstall adobe reader X. But nothing worked..
For more info., I have been discussing this issue here > http://forum.notebookreview.com/windows-os-software/534412-adobe-reader-x-available-3.html
I am looking forward to resolving this soon, because I use / read / work with hundreds and thousands of PDF, and they are extremely essential for my research work.. as some might know, all research articles are in PDF format these days..
Thanks in advance and best wishes,
Cheers, fondue

My replies are in Bold.
Thank you for your response and message.
1. Are you seeing this problem with all kinds of PDF's or some specific kinds like secure PDF's (with doc open password or printing restrcitions), reader extended PDF's or PDF forms.
This problem is with all kind's of PDF's.
2. Are you opening a locally saved PDF by doing a drag drop in the browser or right click and open with IE/FF or directly opening a PDF hosted on the internet?
It doesn't matter. However I do it, I see this problem in Firefox, IE & Google Chrome.
3. Can you also check the version of the Reader X browser plugin? you could find it at C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroPDF.dll. Right click -> Properties -> Details
If version is 9.0.x then you could try a clean install of Reader X.
I have checked it. It's the latest plug-in (though at the moment, I have gone back to Adobe Reader 9.4.1, as I've mentioned before, because I need the reader to be working fine for my work and daily life. I am just waiting for a fix before I try Adobe Reader X again.
As I've mentioned before, I am seeing this issue ONLY on my Windows 7 Ultimate (Laptop). In the desktop's at work, with Windows XP / Vista, I don't see it. Adobe Reader is working fine, browser integration is fine, the floating tool bar works fine, the right click menu pop' up where the right click is done...I can also save PDF' from the main toolbar at the top and so on...
I really have run out of ideas.... and I am very surprised that no expert support personnel (if at all there is one) have dropped by or said anything or mentioned anything about this.
Anyway.... Cheers.

Adobe Acrobat 6 and Adobe Reader 9 Web browser problem

Good Day,
I have a user that has Acrobat 6 and Reader 9 installed on the same computer. Acrobat 6 is used to edit (via open with -> Adobe Acrobat) while for normal reading, they use Adobe Reader 9 (since some files that were created in Acrobat 9 cannot be opened with Acrobat 6).
From the desktop, everything works as it should. However, the problem is that when the user is trying to open a document on the web (from Internet Explorer 7) then instead of using Reader 9, it uses Acrobat 6 (and because is unable to open Acrobat 9 files) it gives an error saying that you need to have Adobe Reader 8 or 9 installed.
So far I have tried the following:
1) Reparing Reader 9
2) Uninstalling Acrobat 6 running a repair on Reader 9 (which fixes the problem, until I reinstall Acrobat 6 again. I make sure I do not put a check mark on Read files on Internet Explorer)
3) Went to Preferences on Acrobat 6 and unchecked Display PDF in browser.
4) Checked on Manage Add-ins and tried disable any combination of Adobe PDF addin to make it work only with 9.
Note: Reader version is the latest 9.4.1
Any thoughts?
Thanks
Max

Ok, so after I wrote the last post, I read through the related posts, and found the answer to
what i was looking for.
I guess it is unofficial, but I tested it today and works great:
Registry that needs to be changed is:
HKEY_CLASSES_ROOT\Software\Adobe\Acrobat\Exe
Change the path (Acrobat 6) from "c:\Program Files\Adobe\Acrobat6\Acrobat.exe"
to the path of Reader 9 which would be something like "c:\Program Files\Adobe\Reader 9.0\Reader\AcroRd32.exe"
That fixed the problem.
Thanks
Max

Adobe Reader 9.1 removes previous Acrobat version

We're going to use Adobe Customization Wizard 9 to customize Adobe Reader 9.1 for deployment to our company users. We used the same wizard to deploy Reader 9.0.
Some of our users have Acrobat 7.0 Standard installed and we need to preserve it, and set Reader 9.1 as default to read pdf. I opened Reader 9.1 in the customization wizard and found the installation option "Remove previous version of Acrobat" is checked and grey-out. That looks like once Reader 9.1 installation will remove Acrobat 7.0.
This is not the case with Reader 9.0.
How to preserve Acrobat 7.0 while deploying Reader 9.1?
Jimmy

sonorousjab wrote:
Their recommendation is to not install Reader and Acrobat on the same computer.
Correct. They neither support nor suggest having two versions of Acrobat and Reader or a combination of both.
sonorousjab wrote:
Not my favoured solution, but it'll work I guess.
I can relate. Too bad they can't get around that. I can thinnk of many reasons people would want both (most common being they have an older version of Acrobat to create PDF's but want a newer version of Reader to view newer PDF features.) Keep in mind that many people run both but have no issues whatsoever but there's no guarantees.

Adobe Reader 9 Linux GUI problems

Hi!
I've been using Linux Mint 8 since October 2009. Before that I was using Debian Lenny. I'm trying to use Adobe Reader 9.3 for working with multiple pdf documents. I've run into some problems that didn't seem to exist when I was using it on Lenny (although it was also using Adobe Reader 9.1, so I'm not sure where the problem lies). Here are the problems...
If I have a large number of pdf's open in tabs, I can view one, but to print, I have to click once somewhere in the toolbar before the print button works - essentially I have to click twice to activate the print button. After that, I cannot activate another tab until I first click somewhere on the document window. Between all these clicks, the mouse pointer is switching back and forth between the nice and smooth Linux mouse pointer, and the ugly and pixelly pointer that Reader uses for some reason. Finally, if I have more tabs open than fit in the width of the window, clicking on the left or right arrows that scroll the tabs scrolls all the way to the very last or very first tab. It will not just move over by one tab. If there is a really, really long list of tabs, I cannot get to the ones in the middle.
Anyone have a solution for this? I cannot use Evince or other Linux-based pdf viewers due to the startling lack of tab support (really should be a common thing by now, in my opinion). I just don't want to have to juggle tons of windows.
Thanks!

I am not fully familiar with Mint, but it is based on Ubuntu ..
Update to the latest version of Adobe Reader, and re-check these issues.
TO UPDATE
Check in Synaptic that the 'partner' software repository is enabled.
At terminal type:
(if required) update your system
~: sudo apt-get update && sudo apt-get upgrade <Enter>
install latest Acrobat Reader (for Ubuntu Linux), AND font packs
~: sudo apt-get install acroread acroread-fonts <Enter>
Then look for Adobe Reader in the applications menu (top left of screen).

Adobe Reader 10 Web Application Problem

Hello,
I am currently troubleshooting issues with Adobe Reader 10, while opening PDF files in a web application using IE, Acro32.exe opens in the background and does not open the page. Any attempt to end the process fails, if the user closes IE and attempts to reopen IE or Adobe Reader 10 application they will either freeze or start in the background and not open a window. The computer must be restarted in order to open these applications again.
Troubleshooting steps:
Attempted to disable all of Adobe Reader 10's protected mode setting - no change
Attempted to disable "Display PDF in browser" - no change
Updated Reader to 10.1.2 - no change
Forced the frozen Acro32.exe to restart using Sysinternals Procexp and receive the following error "Faulting application acrord32.exe, version 10.1.2.45, faulting module acrord32.exe, version 10.1.2.45, fault address 0x0005640a." The application fails to stop and this error is generated by the new process spawned.
Once the client is rolled back to version 9 the issue is resolved.
The web application does not open inline windows in IE; it will open a new Reader window (in normal functionality).
Any suggestions?

If you are in Windows, you can try using this tool to remove all traces of Reader:
http://labs.adobe.com/downloads/acrobatcleaner.html

Sporadic Adobe Reader 9 GPO install problems

Hello everyone,
I've been working on this issue for quite a while now and haven't been able to come up with any solutions. I've been pushing out Adobe Reader 9.1 to a couple hundred workstations in our company through a group policy. We were previously at version 8. It seems like the installtion works fine on all of the clients, but they start having strange issues at random times. Reader may work fine for a couple days or weeks and then all of a sudden the users get a message about Intenet Explorer not allowing the PDF to open through the browser because of security restrictions. I initially thought this was a problem with file associations, but then I noticed that if the user tries to open Adobe Reader from the start menu, it attempts to reinstall the application. I know this is not a IE security problem, because we were previously working find on version 8.
I found that downloading and reinstalling the 9.1 setup from Adobe's website seemed to fix the problems. PDF's opened correctly from the browser after the reinstall. At first this seemed to only be happening to a couple users here and there, but over time the amount of affected users has increased drastically.
In the last couple days, I've realized that even the reinstall doesn't seem to be fixing the issue. I've had one user in particular that I've reinstalled three times in the last week. After the reinstall everything is fine, but by the next day Adobe Reader isn't working any more.
I've checked the event logs and can't find anything that looks like it would help. I really need to figure this out. I had to stop my roll out halfway though because of the issues we were having and I need to upgrade to version 9.1 to support a new application that my company wants to use.
Any help would be appreciated!

There is no full installer for 9.5.5; you can get the installer and separate updates
9.5.0 EXE: http://ardownload.adobe.com/pub/adobe/reader/win/9.x/9.5.0/en_US/AdbeRdr950_en_US.exe (English version)
9.5.0 MSI: http://ardownload.adobe.com/pub/adobe/reader/win/9.x/9.5.0/en_US/AdbeRdr950_en_US.msi (English version)
9.5.1 update: http://ardownload.adobe.com/pub/adobe/reader/win/9.x/9.5.1/misc/AdbeRdrUpd951_all_incr.msp
9.5.2 update: http://ardownload.adobe.com/pub/adobe/reader/win/9.x/9.5.2/misc/AdbeRdrUpd952_all_incr.msp
9.5.3 update: http://ardownload.adobe.com/pub/adobe/reader/win/9.x/9.5.3/misc/AdbeRdrUpd953_all_incr.msp
9.5.4 update: http://ardownload.adobe.com/pub/adobe/reader/win/9.x/9.5.4/misc/AdbeRdrUpd954_all_incr.msp
9.5.5 update: http://ardownload.adobe.com/pub/adobe/reader/win/9.x/9.5.5/misc/AdbeRdrUpd955_all_incr.msp

Adobe Reader 8.1 permission problems

When I install Adobe Reader 8.1 as system administrator, it works fine for me as a user. However, when other user accounts on my computer try to access Reader, it demands that they first enter a system administrator ID and password, which I don't wish to give them for obvious reasons. I've tried changing the permissions on Reader several different ways, but no luck. I've had to drop back to Reader 7.0.7 to avoid the problem.

Did you move any Adobe files after you installed, such as the internet plugin? Adobe Reader looks for all its files when it starts, and wants to restore them if they were moved. This require an administrator password.
If you want to disable the internet plugin, login to an administrator account, go to Adobe Reader's "Internet" preference, and uncheck "Display PDF in browser using:". It applies to all users.

Unable to download Adobe Reader - Drwatson postmortem debugger problem

I am trying to download Adobe Reader. When I click the Download now -
- I get the following message: Website wants to install the following add-on Adobe DLM. If you trust the website and add-on and want to install it
, click here. I click the message and then get the following message: DrWatson Postmortem Debugger has encountered a problem and needs to close. Then th
e hourglass is on the screen and there is no activity. I noticed the WEindows Internet Explorer is not responding message. I am using the
Windows XP operating system.

Try downloading the version you want from the Adobe ftp site:
ftp://ftp.adobe.com/pub/Adobe/reader

Adobe reader 9.5.3 problem

My adobe reader is corrupted. It will not update delete, or repair. How can I fix this?

You can try using this tool to first remove all traces of Reader from your computer:
http://labs.adobe.com/downloads/acrobatcleaner.html
Then, you can download the full offline Reader installer from
http://get.adobe.com/reader/enterprise/
After downloading, restart your computer and run the installer before doing anything else.

Adobe Reader 10.1 removal Problem

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