Adobe Reader 11.0.0.379 crashes sporadically

Hi!
We are using Adobe Reader in your Terminal Server enviroment on Windows 2008 R2 SP1. There are many crashes of Reader we notice with different couses: MSVCR100.dll; ieframe.dll_unloaded; AcroForm.api; AcroRd32.dll... and different Exceptions. I have ~50MB Dumps here, but I haven't found a possibility to open a new support call yet.
Please help me to help you to make this product more stable.
Roman.

Three things to try...
Using Windows Explorer navigate to C:\Program Files (x86)\Adobe\Reader 11.0\Reader, then double-click on Eula.exe and accept the license agreement
Can you open Adobe Reader by itself? If so, try disabling Protected Mode [Edit | Preferences | Security (Enhanced)].
It could even be a malware issue; see http://helpx.adobe.com/acrobat/kb/reader-core-dll-error.html

Similar Messages

Adobe Reader 11.0.1.36 crashes when printing

When attempting to print on an HP LaserJet printer, Adobe Reader 11.0.1.36 crashes with the folling error:
Problem signature:
Problem Event Name:                        APPCRASH
Application Name:                             AcroRd32.exe
Application Version:                           11.0.1.36
Application Timestamp:                     50d0b932
Fault Module Name:                          StackHash_21b4
Fault Module Version:                        6.1.7601.17725
Fault Module Timestamp:                  4ec49b60
Exception Code:                                  c0000374
Exception Offset:                                000c380b
OS Version:                                          6.1.7601.2.1.0.256.48
Locale ID:                                             2057
Additional Information 1:                  21b4
Additional Information 2:                  21b47e7cb79c7a333094519068d13981
Additional Information 3:                  7a3b
Additional Information 4:                  7a3b65e38c6ef11c42496196fbe749bf
I see that this problem occured with earlier versions and was later fixed. Is a fix available for this version?
thanks

Thanks for the link, but installing the flash player and the newer version of the Reader [11.0.02] doesn't help. So I had to reinstall the X version to make things work. I want to make a bug report but the form isn't working either!

Adobe Reader 11.2.1 still crashing

We are still having crash issues with Adobe 11.2.1. We are using Android 4.3 operating system. We have been using the same fillable forms since before the last two Adobe Reader updates in April 2014.
These forms were not causing the program to crash before the updates. We have uninstalled and reinstalled Adobe Reader multiple times. The forms crash when advancing from fillable box to fillable box, when switching from signature/freehand to fillable box, etc.
We have tried several different forms with the same result. Is there anything else we should try to get Reader working properly?

I am so sorry that your email attachments did not get through. Because the Adobe forums do not accept email attachments.
You can either
(a) Sign in using the web browser and find your post
Adobe Reader 11.2.1 still crashing
and attach each video to your existing reply by clicking the Video icon.
or
(b) Send all of your videos to [email protected] as email attachments. (No .zip file please)
Thank you very much for your help!

Adobe Reader X 10.1.2 crashing

We have just updated from Reader X 10.0.1 to 10.1.2 to resolve a crashing issue, and everything appeared to be fine, for a day. Now, only 1 of 3 Citrix servers has Adobe Reader X working correctly.
Citrix servers are Win2k3 R2 Enterprise 64 bit, updated to Jan 23 with all MS Updates, however we take Citrix out of the equation by logging onto the server itself and running the reader and it still crashes, seems mostly when selecting Edit->Preferences, (Protected mode is off), other times it crashes attempting to open a file. Any suggestions or advice would be greatly appreciated.
Event Viewer entry:
Event Type: Information
Event Source: Application Error
Event Category: (100)
Event ID: 1004
Date: 25/01/2012
Time: 3:10:25 PM
User: N/A
Computer: %COMPUTERNAME%
Description:
Reporting queued error: faulting application AcroRd32.exe, version 10.1.2.45, faulting module unknown, version 0.0.0.0, fault address 0x000528ef.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 46 61 69 6c   ion Fail
0010: 75 72 65 20 20 41 63 72   ure Acr
0018: 6f 52 64 33 32 2e 65 78   oRd32.ex
0020: 65 20 31 30 2e 31 2e 32   e 10.1.2
0028: 2e 34 35 20 69 6e 20 75   .45 in u
0030: 6e 6b 6e 6f 77 6e 20 30   nknown 0
0038: 2e 30 2e 30 2e 30 20 61   .0.0.0 a
0040: 74 20 6f 66 66 73 65 74   t offset
0048: 20 30 30 30 35 32 38 65    000528e
0050: 66                        f

We currently have Acrobat reader 9.5 installed not 10
I spoke with my IT security team and they do not want me to remove
security patches. So I'm going to upgrade from 9.5 to version 10 (Server
2003 x64 R2 SP2) and then apply a hotfix they told me about for version 10
that addresses this issue.
Can you send me a pointer for the acrobat reader 10 for Server 2003 x64
complete package as my servers are behind several firewalls. And the link
for the hotfix?
Thank you
Mike
Michael P. Pickard
Enterprise Technologist
USIS Infrastructure Architecture
Thin Client Computing
John Hancock 200 Berkeley Street Boston, MA 02116
Desk: 617-663-2848 Mobile: 617-763-9190
Email: [email protected]
From:   Ankit_Jain <[email protected]>
To:     JHMPPICK <[email protected]>
Date:   02/29/2012 01:50 AM
Subject:        Adobe Reader X 10.1.2 crashing
Re: Adobe Reader X 10.1.2 crashing
created by Ankit_Jain in Adobe Reader - View the full discussion
Could you please check and see if you have the MS patch KB2624667
installed on your Citrix servers? (You can check the same via the Control
Panel > Add/Remove Programs and selecting the checkbox to "Show All
Udpates"
If so, try uninstalling the same and see if it fixes the problem.
Replies to this message go to everyone subscribed to this thread, not
directly to the person who posted the message. To post a reply, either
reply to this email or visit the message page: [
http://forums.adobe.com/message/4236249#4236249]
To unsubscribe from this thread, please visit the message page at [
http://forums.adobe.com/message/4236249#4236249]. In the Actions box on
the right, click the Stop Email Notifications link.
Start a new discussion in Adobe Reader by email or at Adobe Forums
For more information about maintaining your forum email notifications
please go to http://forums.adobe.com/message/2936746#2936746.
STATEMENT OF CONFIDENTIALITY
The information contained in this email message and any attachments may be confidential and legally privileged and is intended for the use of the addressee(s) only. If you are not an intended recipient, please: (1) notify me immediately by replying to this message; (2) do not use, disseminate, distribute or reproduce any part of the message or any attachment; and (3) destroy all copies of this message and any attachments.

Adobe Reader 11.0.3 keeps crashing while I'm editing documents

Adobe Reader 11.0.3 keeps crashing while I'm editing documents

Pat,I downloaded 11.0.07 but it is still crashing. Any other suggestions?
Joe
From: Pat Willener <[email protected]>
To: jose free <[email protected]>
Sent: Monday, October 6, 2014 7:43 PM
Subject: Adobe Reader 11.0.3 keeps crashing while I'm editing documents
Adobe Reader 11.0.3 keeps crashing while I'm editing documents
created by Pat Willener in Adobe Reader - View the full discussionAdobe Reader cannot edit documents. If it crashes when doing something else (e.g. filling forms, commenting, ...), update to 11.0.09 and try again. Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at https://forums.adobe.com/message/6797701#6797701 Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: To unsubscribe from this thread, please visit the message page at . In the Actions box on the right, click the Stop Email Notifications link. Start a new discussion in Adobe Reader by email or at Adobe Community For more information about maintaining your forum email notifications please go to http://forums.adobe.com/thread/416458?tstart=0.

Install update for adobe reader xi 11.00.379 - error 1648

i have windows xp home edition + sp2 + sp3, hebrew language.
i have adobe reader xi 11.00.379 - free version.
i got a message for existing of an update.
i downloaded the update and when i tried to install the update, i got error 1648.
i did'nt find this error code.
please tell me what can i do to fix this problem, and to install the update
thank you
my name : Haim Rotenberg
my email : [removed]

It would seem you have the Windows installer version 3.1 installed on your system.
To verify the same, can you please download the 11.0.01 Reader patch directly from http://ardownload.adobe.com/pub/adobe/reader/win/11.x/11.0.01/misc/AdbeRdrUpd11001.msp and see if double clicking the same also results in the same error message.
If so, then can you please try and apply the latest Windows Updates on your system which may auto update the installer engine at your end. Also, you could see if the following helps: http://support.microsoft.com/kb/913754.

Adobe Reader 9.4,10,11 crash when opening certain pdfs. Faulting module ntdll.dll

We've started having issues with a certain type of pdf file crashing reader anytime it's opened. It will open fine about 1/10 of the time, the rest of the time it either straight crashes or we get a message that a drawing error occured and the pdf isn't rendered properly. I've tested with Reader 9.4, 10.1.2, 10.1.4, and the latest 11 release. I've tested under WinXP x86 and Win7 x64 with the same results. It does apparently open fine under Windows Server 2008 R2 but the issue is occuring on our desktops and opening from the server was only a test.
I'm unable to share the pdf for others to research since it contains Protected Health Information. The pdf however does have a header with the patient info and then a graph similar to a EKG strip, the header always renders fine but when we get the error that a drawing error occured it's the graph thats corrupt. Sumatra/Foxit/Evince can open the document just fine. I've tried disabling every feature and plugin in Adobe Reader with no luck. I've tried to run the pdf through some tests and I did find there are 2 errors, both are "[error] Object shall end with 'endobj' statement" but I'm unable to find anything that can autocorrect the issue.
We have thousands of those pdf's, they were ran through a Print 2 PDF converter (Win2PDF 7.0.46 - 2.6.7.1465.3 http://www.win2pdf.com) using pdf version 1.4. Anyone have any ideas on what else to try? I'm at a loss and I'd rather not have to install an alternate PDF reader on 6k workstations (although with all the headaches Adobe Reader has caused me that would be a welcome change).
Jason

I've tried Acrobat and it won't open the file either, same app crash in ntdll.dll. But I know what you're saying but I don't have the source documents to run through conversion with another application.
I'm not sure how the process was performed but we had a vendor come in and convert all of our old clinical EMR data into PDF's and then index into OnBase. We are working with the vendor for a solution but so far they haven't found nothing. I recommended to them to update their Win2PDF program but I don't think thats an option on the thousand, if not millions of documents already converted.
Why is every other PDF reader able to open the file except Adobe Reader?

Adobe Reader 11.0.6.70 Crashing Consistently

We have a call center with 825 users. During the workflow of the call, the users are filling out a PDF form created by one of our technical writers. Certain answers will cause the CSR to open a second form and fill in questions on that from answers obtained on the first (2 copies of adobe reader open at the same time both with forms).
We have found that if they hit "Enter" on one of the forms rather than TAB to go from one field to another by accident. Adobe Reader then crashes and the CSR loses all of the data in the forms. This is VERY frustrating for the CSR and the client who is on the phone. I have captured the following events from Event Viewer following crashes. I would appreciate any assistance you can provide.
Faulting application name: AcroRd32.exe, version: 11.0.6.70, time stamp: 0x52b528e2
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000004b
Faulting process id: 0x1164
Faulting application start time: 0x01cf3e097cd2d8cc
Faulting application path: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AcroRd32.exe
Faulting module path: unknown
Report Id: 44366cbc-a9fd-11e3-8981-c81f6617c7f4
Faulting application name: AcroRd32.exe, version: 11.0.6.70, time stamp: 0x52b528e2
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x65730073
Faulting process id: 0x10c0
Faulting application start time: 0x01cf3e0a1e35d96c
Faulting application path: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AcroRd32.exe
Faulting module path: unknown
Report Id: 7c13927c-a9fd-11e3-8981-c81f6617c7f4
Faulting application name: AcroRd32.exe, version: 11.0.6.70, time stamp: 0x52b528e2
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x65730073
Faulting process id: 0x5ec
Faulting application start time: 0x01cf3e0a4e97417c
Faulting application path: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AcroRd32.exe
Faulting module path: unknown
Report Id: eb72296c-a9fd-11e3-8981-c81f6617c7f4

We have exactly the same situation here - forms running in earlier releases crashing now.
Any solution available?

Adober Reader 9.0: annots.api Crashes

I tried deploying Adobe Reader 9.0 to several campus computer labs I manage. I am using roaming user profiles, but I don't have AppData redirected - it stays on the local hard drive.
I discovered that while Reader 9 works OK for Administrators, it crashes at startup for people with just regular "User"-level privileges. This problem goes away if I remove the annots.api plugin file. Has anybody else seen this issue? I've gone back to Reader 8.1.2 in the meantime.
Thanks for your help.

Hi luca,
I have problem whit ALD
I have version 7.1
after I made the upgrade to adobe Acrobat to 9 version LiveCycle dump increasingly.
message error:
Runtime Errors         MESSAGE_TYPE_X
Date and Time          15.05.2009 10:32:57
What happened?
    The current application program detected a situation which really
    should not occur. Therefore, a termination with a short dump was
    triggered on purpose by the key word MESSAGE (type X).

Adobe Reader 9.3.0.148 crash on launch PDF from explorer

The following crash occurs when launching a .PDF file from Windows Explorer:
acrord32.exe
acrord32.dll v9.3.0.148 offset 001937FA
Uninstalling and re-installing Adobe Reader doesn't help.
This is a Windows XP system.
Viewing a PDF via Internet Explorer (add-in) does work.
Any ideas on how to get this solved?
Thanks,
Wouter

Try uninstalling, running the Microsoft Installer Cleanup tool then re-installing.

Adobe Reader x 10.0.1 Crashes IE on window 7

I have recently upgraded to Adobe Reader X (10.0.1). Ever since every now and then while trying to open a PDF via IE (7), IE crashes. It was working fine with the previous Adobe version. My current OS is windows 7.
Any help / comments will be greatly appreciated

Considerimg http://ardownload.adobe.com/pub/adobe/reader/win/10.x/10.0.1/en_US/AdbeRdr1001_en_US.exe
is the latest version, I assume you did not read the original post.
An "upgrade" would be to go back to the earlier version that does not crash so much.

Adobe Reader 11.0.01 keeps crashing and can't print documents. Using OSX 10.8.2 Help!

Can you help me use Adobe Reader without it crashing?
Can you help me print a pdf documany?
Using Adobe Version 11.0.01 on OSX 10.8.2
Thank You!

I am using Adobe Reader 11.0.01 with latest Safari without any issues. Plug-in works fine. This isn't true of Firefox 18.0.01 though.
When you run Reader for the first time, it writes two plug-ins into /Library/Internet Plug-Ins. These files are for PDF browsing in Safari and Firefox. They override the default Safari Quartz plug-in that is standard in OS X and provides default PDF viewing. You can remove the Adobe PDF plug-ins and Safari will just default as expected. The next time you run Adobe Reader, it will notice that those PDF plug-ins need replaced, and it starts all over again.
In Finder preferences, in the sidebar category, and under DEVICES, the top selectable item is your computer name. Select it and exit preferences. Launch a new Finder window. In the left panel and near the bottom, will be the DEVICES category. Click on your computer name. The silver disk drive icon will be your hard drive name, probably Macintosh HD. Double-click it. Now, double-click Library, and then again, Internet Plug-Ins.
The two files you want to drag to your Desktop (or the Trash) follow: You will need admin login to do this.
AdobePDFViewer.plugin
AdobePDFViewerNPAPI.plugin
Safari will now resort to default PDF viewing. If you double-click a PDF file on your disk, and Adobe Reader is the default open application, you will have undone the above.
The steps that I shared previously for changing the default PDF application were to be done in the Finder, on a PDF file already in your computer file system, and not within your browser.

Adobe Reader DC has errors and crashes with Windows Server 2012 R2

We recently installed Adobe Reader DC version of Adobe on our Windows Server 2012 R2 servers and are having issues since the launch. Few of the issues we have seen are as follows:
This version is a bit clunky and hangs.
Has a lot of pop-up boxes that appears each time I open a document.
Each time I open a document there is a Welcome pop-up box
It is a bit slow to respond between clicks
If I click on any options like File. The application hangs and then crashes. (see attached crash message)
Any help to resolve this would be helpful.
Thank you

I just had the same issue on a 2012 R2 Remote Desktop server. I fixed it by creating a registry key called Privileged under HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\DC and then creating a DWORD value in that key called bProtectedMode and setting the value to 0. This was on a brand-new server that never had a previous version of any Adobe software on it.
This is a major kludge. Hopefully Adobe will fix it soon. By the way, here's the crash signature we were getting:
Problem signature:
Problem Event Name: APPCRASH
Application Name: AcroRd32.exe
Application Version: 15.7.20033.2203
Application Timestamp: 5507d7da
Fault Module Name: AcroRd32.dll
Fault Module Version: 15.7.20033.2203
Fault Module Timestamp: 5507d7bf
Exception Code: c0000005
Exception Offset: 00a085ad
OS Version: 6.3.9600.2.0.0.16.7
Locale ID: 1033
Additional Information 1: ac05
Additional Information 2: ac0507478d1c5bd693cfc4fe3987e900
Additional Information 3: ac05
Additional Information 4: ac0507478d1c5bd693cfc4fe3987e900
Reference:
Protected Mode — Acrobat Application Security Guide

Adobe Reader for Windows RT keeps crashing

I just recently installed the Adobe Reader Touch for the Surface RT I am using. When I try to fill in information on a PDF document (fillable fields), it crashes everytime. I have uninstalled the app numerous times and reinstalled it with the same results each time.
I have created the PDF documents using Adobe XI Pro. I saved them so they have no security. Apparently if you save the original document with security features, the Touch application will not let you fill in any highlighted fields.
Has anyone exprienced this problem?
I am not too computer savy so any help or suggestions would be grealy appreciated.

We have just released a new update for Adobe Reader Touch on November 23, 2013.
For Windows 8/RT
version number: 1.3
build number: 84476
For Windows 8.1/RT 8.1
version number: 2.0
build number: 84770
The Windows 8.1/RT 8.1 is a free update for the Windows 8/RT users.
Update to Windows 8.1 from Windows 8
Starting from this release, new features are added only to version 2.0 and later. We would highly recommend that you update to the new operating system and use Adobe Reader Touch version 2.0 instead of version 1.3.
The new Reader Touch update includes the fix for this particular problem.
Please give it a try and let us know whether your problem is fixed.
FAQ: How to update Adobe Reader Touch to the latest version
FAQ: How to check the version number of Adobe Reader Touch
Thank you!

Adobe Reader 9.1 crashes browser when clicking PDF links

Steps to recreate issue:
1. With Adobe Reader 9 loaded on your Windows PC...
2. With ANY browser, go to any url where you can download PDF forms (ex. www.dlis.dla.mil/PDFs/DD2875.pdf OR http://www.irs.gov/app/picklist/list/formsInstructions.html and click on any .pdf form)
Results: The browser (whether IE 6, 7, 8 or Firefox, Netscape, etc) will crash. The support window takes you to a place that informs you it is an Adobe problem.
Expected results: The PDF should be opened and displayed as usual.
Mitigation: It only occurs with Adobe Reader 9. When I uninstalled Adobe Reader 9, and reinstalled 8.1.3 there was no issue.
Can I get a witness?
How about a fix for this?
[I also work at government sites where they have lots of .pdfs accessible online. They cannot open any of them because of this issue with Adobe Reader 9; the browser just crashes and that is the end of that.]

You could try some of these: http://forums.adobe.com/thread/391737
However, sometimes replacing \windows\system32\ace.dll with the adobe one in \program files\adobe ...... reader\ace.dll has been said to work. Really ugly fix - hopefully someone at Adobe corrects this issue in the future.

Adobe Reader 11.0.0.379 crashes sporadically

Similar Messages

Maybe you are looking for