Adobe Reader 11.0 won't install through firefox - click save and then nothing else happens

Adobe Reader 11.0 won't install through firefox - I click save file when requested it switches to Step 2 of 3 but nothing is there and I have waited for a very long time for it to load. Anyone else have this problem?

Hi Pat,
After your last email I decided to continue to trouble shoot the problem and finally found the answer from another user. Oddly enough when using Firefox it will default to a location on your computer to save downloads. If it encounters a problem it doesn't identify it, the program just "loops" back to the start of the download sequence. Once I changed the folder that the downloads are sent to the original way of upgrading occurred without fault.
I will go back into the discussion group and credit you with the answer because I really appreciate your assistance.
Thank you, Jim
[private data removed]

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Envoyé: mardi, février 17, 2015 00:41 AM
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Objet: Adobe Download Assistant:download complete message..then nothing else happens..
Adobe Download Assistant:download complete message..then nothing else happens..
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After the download is finished, I get a message stating "download complete". No prompts to install occur. How do I finish the installation?
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Thank you for the video.
The video shows the App Store app that is trying to download and install Adobe Reader for iOS. Adobe Reader for iOS is not even launched at the point. Once we (the Adobe Reader Mobile team) upload a new version of Adobe Reader to the App Store, Apple takes care of the installation & updates of the app (and all other iOS apps) for users.
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Go to the iOS Settings > General > Usage > Managed Storage.
If you see Adobe Reader, tap to go to the next screen. This is to ensure that Adobe Reader is completely uninstalled from your iPad. If you do not see Adobe Reader in the list, skip the rest of the steps.
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Go back to the App Store to download and install Adobe Reader again.
Turn your iOS device off and on (restart) and reset
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Thank you for the video.
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Adobe Reader 11.0 won't install through firefox - click save and then nothing else happens

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