Adobe reader (11.3.2) PDF's on ipad and getting error that the file is corrupt!!

i have the latest Adobe reader from the app store (11.3.2) however i am struggling to open PDF's on ipad and getting error that the file is corrupt!!
any help or suggestions welcome

Would you describe how you transferred the PDF file to your iPad and iPhone?  Did you send it as an email attachment and open it on your iPad and iPhone?
The file may have been corrupted by Apple Mail, which is a known problem.  Please see Problem #1 in the FAQ document How to avoid known PDF email attachment problems.
Would you try some experiments so that we can troubleshoot the problem?  During the experiments, please use cloud storage (e.g. Acrobat.com, Dropbox, Google Drive, etc.) and avoid sending the PDF file as an email attachment.
Rename the corrupted/damaged PDF file on your iPad.  For example, add "_damaged.pdf" to the file name.
Upload the corrupted/damaged PDF file to the cloud storage of your choice.
Download the corrupted/damaged PDF file from the cloud storage to your Windows or Mac desktop computer.
Open it in the desktop version of Adobe Reader XI for Windows or Mac.
Does Adobe Reader XI on your desktop computer display an error message?
Upload the (good) PDF file on your iPhone to the cloud storage.
Download the (good) PDF file from the cloud storage to your iPad.
Open it in Adobe Reader on your iPad.
Does Adobe Reader on your iPad display an error message?
We can investigate further based on what you will find.
Thank you for your help.

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