Adobe Reader 11 - error message when opening PDF's

I have an iMac OSx.  Using Adobe Reader 11.  Everytime I open a PDF I get "an internal error has occured"  I was trying to uninstall Adobe Reader 11 but the uninstaller in my Applications/Utilities is not there.  HELP!!

It's almost identical to what you posted. I think the difference was that I was trying on a machine with complete install of Acrobat which has the font packs and hence there was no hang/crash. Your file doesn't hang on that machine either.
If you look at the fonts panel in your document: File>Properties>Fonts, you'll notice that it uses MS-PGothic font which is a Japanese fonts, and hence the Japanese font pack might fix this.
Also, since you mentioned ACE.dll, the other possibility might be that there are conflicting DLLs on the system, commonly referred to as DLL Hell. Another thing to try would be to search the system for ACE.dll and see which all software install it.

Similar Messages

  • Error message when opening pdf attachment in Outlook 2003

    I have several computers in my network running different version of Adobe Acrobat...Adobe 6.0 standard, Adobe 7.0 standard, Adobe 8.0 standard and pro, and Adobe 9.0 standard and pro. The problem I am having with a few of my end users is that when they receive an e-mail in Outlook 2003 with a pdf attachment from certain companies that we deal with in the insurance industry, they receive an error message saying they can not open the file...
    "Can't create file:XXXXXXXX.pdf. Right click on the folder you want to create the file in, and then click Properties on the shortcut menu to check permission for the folder."
    The strange part about this is they can forward the e-mail to another end user that may or may not be using the same version of Adobe as them, but the other end user has no problem opening and viewing the pdf attachment (also, if the company sending the e-mail sends the same e-mail to another end user who has no issues, they can open it with just fine) Now here is where it gets really strange... if the end user that can view the file saves the file to their hard drive, then sends it back as the same attachment in an e-mail back to the end user that could not open the file originally, now that end user can open and view the pdf attachment. I have three end users that this affecting and they each have a different version of Adobe Acrobat with all of the latest updates. I am stumped and searches so far have revealed no solutions...
    Any ideas?

    The can only open it on their machine if they save the pdf attachment after renaming it. All computers on the network have the latest Outlook 2003 updates, so it puzzles me that only three end users with the same version of Outlook 2003, with the same updates, are not able to view the attachment from Outlook, but the other users can. Also, why do those three end users have to rename the file if the save it to the their computer to be able to view it, but no one else has to. And, it is not every pdf attachment either, just some from certain people that send them an e-mail. Really puzzling issue that I need to get resolved...

  • I have always had trouble (including error messages)when opening pdf files from a website within Firefox

    More often than not when I open a pdf file from within Firefox the file fails to open (often you get an error message. "there was an error processing page. A file I/O error has ocurred"). Sometimes the file downloads but is only white pages. I usually then right click the file and save it to my desktop but this is cumbersom!

    Ok two things based on the crash report and the steps you took right before the crash:
    # Try to disable scrolling acceleration and restart Firefox. Does it continue to crash?
    # Try Safe Mode and do the same task as above with email and the pdf [[Troubleshoot Firefox issues using Safe Mode]]
    # Also pdf.js may be helpful to read pdfs in the meantime. You can change the default reader in the Preferences/Options > Application menu of Firefox.
    # Try to clear out the downloads folder and update flash to version 14 (that should do it)
    IF it crashes again please also provide the new crash signatures and we can take a look :-) Sorry for the crashing :-(

  • Adobe reader not doing anything when opening PDFs

    Hi, I have a client who's currently having trouble with their Adobe reader. They have many issues however I suspect they all lead back to the same issue and sorting one should sort them all. The first issue was that when double clicking/right click opening PDFs, nothing would happen no matter what method you used. When I checked the processes in task manager though, it turns out they were opening it's just that they weren't actually visible and I had no way to access them. This has also carried over to other software that this client uses and they can't see PDFs in them even though they actually are open. It's quite tough to explain but I was hoping someone could lend a hand with this, thanks!

    Hi Adam.Sedgwick,
    What other applications is your client using to view PDFs? As far as Reader goes, it sounds like a reinstall may be in order. What version of Reader is your client using, and what operating system? If he or she hasn't already upgraded to Acrobat Reader DC, I would start there. Remove whatever version is currently installed, and then install the latest version from this page: Adobe Acrobat Reader DC Install for all versions.
    Please let us know how it goes.
    Best,
    Sara

  • Error message when opening pdf in Photoshop

    Does anyone know how to get around this error when trying to open a pdf in Photoshop:
    Could not open “[file name]” because of a problem with the file-format module interface.”              

    Well, then the scanner software might produce faulty pdfs.
    Why do you use jpg?
    jpg is a lossy compression after all.

  • Adobe Reader 9.x crashes when opening PDF's created using Office 2007

    I work on the helpdesk side for a big corporation and many of our users are reporting that when they try to open a PDF, it locks up their Internet Explorer or Reader 9.x
    We noticed that the problems were only caused by PDFs that were presentations created in PowerPoint, then saved as a PDF with the Office 2007 Save as PDF plugin. So what we did was engaged an engineer at Microsoft to look into the issue.  They did a lot of troubleshooting and narrowed it down.
    They think that if the presentation was created using PP 2003 then opened in PP 2007 then saved as a PDF then this causes AR 9.x to crash.  So what they did was remove the slide number, and added a new slide number using PP 2007, save it as a PDF then it opens in AR 9.x
    All other versions of AR can open the PDF under the same scenario.
    Has anyone else experienced this issue?
    Thanks

    It's almost identical to what you posted. I think the difference was that I was trying on a machine with complete install of Acrobat which has the font packs and hence there was no hang/crash. Your file doesn't hang on that machine either.
    If you look at the fonts panel in your document: File>Properties>Fonts, you'll notice that it uses MS-PGothic font which is a Japanese fonts, and hence the Japanese font pack might fix this.
    Also, since you mentioned ACE.dll, the other possibility might be that there are conflicting DLLs on the system, commonly referred to as DLL Hell. Another thing to try would be to search the system for ACE.dll and see which all software install it.

  • Error message when opening adobe premier 10 saved film file , this file is not supported or required codec not installed

    Hi
    Can any one help, keep getting error message,error message when opening adobe premier 10 film file , this file is not supported or required codec not installed,
    Thanks
    Colin65

    Steve,
    Not to sure what type AVI files they are, the storage devise is at present offshore on a job.
    Can you clarify, if you edit/import video footage with adobe premiere 10 and then create a file, the file or the original raw footage is not stored on computer for re-use, if it is stored, is it stored in the original format.
    Also please find details of storage devise,
    Dogcam Portable Media Center PMC-500r
    Quick DetailsModel Number:PMC-500R
    SpecificationsPMC-500R20G/40G Portable Multimedia PlayerPMC-500R 20G/40G Portable Multimedia Player, Supports
    PMC-500R20G/40G Portable Multimedia PlayerPMC-500R 20G/40G Portable Multimedia Player, Supports MPEG-4 File FormatsKey Specifications/Special Features:Video recorder: supports digital video recoding in MPEG4 from Line-in Video playback: supports MPEG4 (AVI), MPEG1 (.MPG), DVD (MPEG2,.VOB) Supports MPEG4 with 720 x 480 at 30 Frames/s MPEG4 movie playing with Fast Forward, Fast Reverse, Time search function Music playback: supports MP3, WMA, WAV Music playing with play list function MP3 ID3 information and sorting, LRC Music playing with repeat, shuffle playing function Photos view: supports JPEG and slide show, rotate, nail view Easy backup of photos in digital camera -USB OTG technology Audio recording: continues recording for over 40 hours High resolution output for HDTV (Y, U, V output; 704 x 480 (N) or 704 x 576 (P), at 25/30 frames/s) Super dlim size: 126 x 79 x 22.5 mm Games E-book with bookmark, auto turning page, page search function File browser function with Copy, Delete, HDD capacity information With 3.5" LCD QVGA TFT panel (960 x 240) Long time battery running (over 5 hours for video, and 9 hours for audio) 1.8" 20G/40G storage capacity High fidelity sound with good earphoneCompass Electronics Co.,

  • Even I have the latest version of Adober reader I still can not open pdf file on safari

    Even I have the latest version of Adober reader I still can not open pdf file on safari.

    Save the file locally, open the Reader application and try to open it from there. If it still doesn't work provide the full details of your OS, Reader version and the exact error message you're getting when you try to open the file.

  • I had to reinstall CS4 and now have error messages when opening bridge and photoshop

    The error message is "The specified module could not be found. C:\Program Files (x86)\Common Files\Adobe\Adobe Version Cue CS4\Client\4.0.1\Version Cue.DLL

    I tried what you suggested and it did not help.  whenever I try to open either photoshop or bridge, I get a message saying that there was a problem loading scripts the last time that Bridge was open and do I want to try loading them again?  If I click yes, I get that same error message that I reported in my original question and photoshop/bridge will immediately close.  If I click no, photoshop and bridge will open but it will not let me open a raw format document.  It seems like Adobe Camera Raw is not being recognized.   One of the updates I downloaded was an update to Adobe Camera Raw so the functionality is there, it just can't be accessed.  do you think I should try to uninstall and re-install Photoshop again?
    Date: Mon, 3 Sep 2012 19:48:31 -0600
    From: [email protected]
    To: [email protected]
    Subject: I had to reinstall CS4 and now have error messages when opening bridge and photoshop
        Re: I had to reinstall CS4 and now have error messages when opening bridge and photoshop
        created by Arpit Kapoor in Downloading, Installing, Setting Up - View the full discussion
    Go To Help->Updates and install the latest update. It should work.
         Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/4670793#4670793
         To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/4670793#4670793. In the Actions box on the right, click the Stop Email Notifications link.
         Start a new discussion in Downloading, Installing, Setting Up by email or at Adobe Forums
      For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

  • I am getting a 42404 error message when opening itunes and itunes will not let me connect my iphone to it trying to get me to restore. I need help?

    I am getting a 42404 error message when opening itunes and itunes will not let me connect my iphone to it trying to get me to restore. I need help? I am not that technically inclined and really simple terms  are appreciated.

    Try downloading the songs from a different device. If you are doing it from your iOS device, try form your computer.

  • Error Message when open iTunes -42032. What can I do?

    Error Message when open iTunes -42032. What can I do?

    Try 2 solutions: 1.  Press both Ctrl and Shift keys then double click on ITunes.  Hold keys down until a box appears on screen indicating ITunes is starting in "safe mode'.  left click on 'continue" and ITunes will run without closing.
    2;  Start ITunes normally, then  after loading, choose "Match" and then touch "stop" beforre step 3 , Uploading songs...",  runs for more than a few seconds.  The code problems are in Match;  the uploading function in Match.  ITunes won't crash if you stop Match soon enough!

  • Error message when opening CS6 files in earlier versions

    PSCS6 with 12.0.4 update.  Mac OSX 10.8.2   16GB 1333 Mhz DDR3  543 GB Available
    I've recently become aware that other people are getting an error message when opening many of my my psd files if they are on earlier versions of PS and also on PSE, (including the latest version).  The message is:
    This document contains unknown data which will be discarded to keep layers editable.  To preserve the original appearance instead, choose flatten to load composite data as a flattened image. 
    Three options follow:  Flatten  Cancel  Keep Layers
    When 'keep layers' is selected the file opens as normal.  However, people with much earlier version (CS version 8) don't get the option to keep layers, and the layers are flattened when the document is opened.
    I still have CS5 on my mac, and I find that if I take my finished file into CS5 and save it there, the customer does not get the message above, and the file behaves as it should.  Those on very early version of PS can also open the files without any issues. 
    I've been using CS6 since it was released and have had to delve through all my files and save them in CS5.  Not every file is affected and I've been unable to find a common thread.
    Hoping someone can throw some light on this.

    This similar to the message one should get in an older version of photoshop such as photoshop 7.
    If one presses ok instead of read composite that might preserve the layers with the original look.
    But sometimes if a layer blending mode or some other feature is used an earlier versions of photoshop doesn't have, reading the composite is the only way to preserve the look of the image.
    You said your using shape layers?
    If they are shape layers you didn't use a stroke from the tool options bar?
    Can you post an example of the image with the layers panel visible that you get that message with?
    I guess your using photoshop cs6 with the 13.01 update?

  • Error message when opening Photoshop CC

    For the last month, I've been getting an error message when opening Photoshop CC that says:
    "Could not load actions because an unexpected end-of-file was encountered"
    I've been having to go back and use CS5 in order to get anything accomplished between this and my plugins not showing up (post about plugins in another thread).

    See my reply #1 in your other thread http://forums.adobe.com/thread/1419961?tstart=0

  • "The exception unknown software exception (0xc06d007e) occured in the application at location 0x7c812aeb" - error displayed when opening PDF files. What i do?

    "The exception unknown software exception (0xc06d007e) occured in the application at location 0x7c812aeb" - error displayed when opening PDF files. What i do?

    What is your Reader XI version?
    Have you tried to disable Protected Mode [Edit | Preferences | Security (Enhanced)] ?

  • Fatal Error Message when opening PhotoshopCS4

    I am receiving a fatal error message when opening photoshop cs4. "Fatal Error -Missing Component (/Library/Application Support/Adobe/Adobe Version Cue CS4/Client/4.0.0/VersionCue.framework" I was recently using the trial version of Photoshop CS5.1 but that trial period has ran out. Now I cannot open my file in CS4. Within that trial period, I also switched from using Snow Leopard to Lion OS. Could anyone shed some light on the issue?! I need to get some work done!

    See my reply #1 in your other thread http://forums.adobe.com/thread/1419961?tstart=0

Maybe you are looking for