Adobe reader 11 wont load signed feature for a specific user on VDI

Hey all,
New to the forums so please if i mess something up let me know.
We Run xendesktop 5 for our vdi systems and we have one user, only one user, that when they load the adobe reader there sign document feature does not load what so ever, i have tried multiple test accounts that have same permission and it loads just fine, other users running same desktop the feature loads just fine. i am really baffuled as to why the feature will not load for this specific user. just a troubleshooting note, i had the user log into a physical machine with the same adobe reader version and the sign feature loaded for them just fine, its only in the vdi system where it will not load. Any suggestions would be greatly appreciated.
Thank you!!!

Kyle
could you attach any screenshots ? one when it works fine and the other when it doesn't - so that the issue can be understood better.

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Subject: You have been mentioned by Anubha Goel in Re: Adobe Reader Updater has been 'downloading' for over a week now...it is preventing me from signing out and closing my mini Mac, can't close down. The window will not close ever, just keeps spinning around...help! in Adobe Community
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Adobe reader 11 wont load signed feature for a specific user on VDI

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