Adobe Reader 7.0 crashes when setting a comment to "resolved"

If I select Show->Show by Status->None
and then select Set Status->Completed (or any other status), the reader crashes (I assume a segfault).
I am using Adobe Reader 7.0 on Arch Linux. My system has a 64-bit Intel Processor, but I have a full 32-bit emulation environment installed and everything else seems to work fine.

Hello Robert,
Thanks for reporting this issue. We have verified that this is a bug in the current Reader version (8.1.1 as well as 7.x). We will work towards fixing this in an upcoming release.
If you would like to be part of the our pre-release program to test this out, please send your email address to our Program Manager at agarg at adobe dot com.
Regards,
Gaurav

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Adobe Reader 9.x crashes when opening some pdf files that work fine with Adobe Reader 8.x

Adobe Reader 9 crashes when opening approximately 10% to 20% of the pdfs in my collection. The remaining 80% to 90% work without problems. The pdfs are launched by double-clicking the pdf file from Windows Explorer. The crashes occur with both v9.0 and v9.1. The pdfs that crash in v9.x work fine in older versions of Adobe Reader, such as v8.1.3. Furthermore, this behavior also occurs on all 3 virtual machine hosted on the same physical machine, with default Adobe Reader settings, for both v9.0 and v9.1. The virtual machines have little running in memory except standard Windows executables - i.e. they are fairly pristine. The operating systems for the virtual machines are XP SP3, XP SP2, and Windows Server 2003.
Error message info in all cases:
app=acrord32.exe
app version=9.1.0.163
module=jp2klib.dll
module version=2.0.0.2579
offset=0003277d
Operating system for real computer: XP SP3
CPU: 1333 MHz Athlon single core
RAM: 1 GB
To sum up, this problem happens on both a real computer running XP SP3, and also on all 3 virtual machines hosted on the same physical computer. I tried changing the Reader setting to not use hardware rendering, to no avail. I also tried various Data Execution Prevention settings in Windows, to no avail. All operating systems, the real and virtual ones, do not have problems with other programs that I use. I also tried a second machine with Adobe Reader v9.1 and the same exact problem pdfs, and had no issues. Thus, the problem happens on only one of the computers, but on the real and 3 virtual operating systems on that machine. There were no errors reported during any of the Reader installations. The virtual machines had no prior versions of Reader prior to Reader installation.

I did further testing of 10 single page pdf files which I created from a single book. All 5 pdf files with images crashed in Reader v9.1. 0 of the 5 pdf files without images crashed in Reader v9.1. Reader v8.1.4 crashes on none of the 10 pdfs. Note that the crash always occurs in jp2klib.dll, which according to the file property description is 'JPEG2000 Core Library', which deals with images. So it seems the issue is in Adobe's jp2klib.dll, in combination with the hardware/software that I have. I used Microsoft's DirectX Diagnostic Tool to test DirectX, including visual tests of DirectDraw and Direct3D - everything worked as expected with no issues detected. Some information about my hardware: Display drivers=Nvidia v84.21 Video card=GeForce FX 5200 with 128 MB RAM CPU=AMD Athlon (single core) System RAM=1024 MB in 3 DIMMs Further information about my hardware: (from the program System Information for Windows) Motherboard: Manufacturer=ASUSTeK Computer INC. Model=<A7V133> Version=REV 1.xx Chipset Vendor=VIA Technologies Inc Chipset Model=VT8363/5 KT133/KM133 System Controller South Bridge=82C686B PCI to ISA Bridge CPU=AMD Athlon Cpu Socket=Slot A / Socket A [SOCKET A] System Slots=5 PCI, 1 AGP OnBoard devices=<unknown> (Disabled) Promise PDC20265 Memory Summary: Location=System board or motherboard Maximum Capacity=1536 MBytes Memory Slots=3 Error Correction=None Use=System memory CPU Info: Number of CPU(s)=One Physical Processor / One Core / One Logical Processor Vendor=AuthenticAMD CPU Full Name=AMD Athlon CPU Name=AMD Athlon(tm) Processor CPU Code Name=Thunderbird Technology=0.18µ Platform Name=Slot A / Socket A Type=Original OEM processor FSB Mode=DDR Type ID=0 CPU Clock=1323.68 L2 Cache Speed=1323.68 MHz L2 Cache Speed=Full CPU Family / Model / Stepping=6 / 4 / 4 L1 I-Cache=64 KB L1 D-Cache=64 KB L2 Cache=256 KB RDMSR=00000000 00000000 00000000 00000000 MMX=Yes MMX+=Yes SSE=No SSE2=No SSE3=No SSE4A=No 3DNow!=Yes 3DNow!+=Yes DualCore=No HyperThreading=No AMD64=No NX=No VT=No PowerNow!=No LongHaul=No LongRun=No Architecture=x86 Video: AdapterCompatibility=NVIDIA AdapterDACType=Integrated RAMDAC AdapterRAM=128 MBytes Availability=3 Caption=NVIDIA GeForce FX 5200 ConfigManagerErrorCode=0 ConfigManagerUserConfig=false CurrentBitsPerPixel=32 CurrentHorizontalResolution=1280 CurrentNumberOfColors=4294967296 CurrentNumberOfColumns=0 CurrentNumberOfRows=0 CurrentRefreshRate=60 CurrentScanMode=4 CurrentVerticalResolution=1024 Description=NVIDIA GeForce FX 5200 DeviceID=VideoController1 DeviceSpecificPens=-1 DriverDate=20060309212900.000000-000 DriverVersion=6.14.10.8421 InfFilename=oem6.inf InfSection=nv4_NV3x InstalledDisplayDrivers=nv4_disp.dll MaxRefreshRate=75 MinRefreshRate=60 Monochrome=false Name=NVIDIA GeForce FX 5200 NumberOfColorPlanes=1 PNPDeviceID=PCI\VEN_10DEDEV_0322SUBSYS_91101462REV_A1\49AEDED500008 Status=OK VideoArchitecture=5 VideoMemoryType=2 VideoModeDescription=1280 x 1024 x 4294967296 colors VideoProcessor=GeForce FX 5200 BitsPerPel=32 DeviceName=NVIDIA GeForce FX 5200 DisplayFlags=0 DisplayFrequency=60 LogPixels=96 PelsHeight=1024 PelsWidth=1280 SettingID=NVIDIA GeForce FX 5200 SpecificationVersion=1025 BitsPerPixel=32 ColorPlanes=1 DeviceEntriesInAColorTable=-1 HorizontalResolution=1280 RefreshRate=60 VerticalResolution=1024 VideoMode=1280 by 1024 pixels, True Color, 60 Hertz Video Bios Version=Version 4.34.20.22.00 Video Bios Date=04/28/03 Name=GeForce FX 5200 Chip Type=GeForce FX 5200 DAC Type=Integrated RAMDAC Memory=128 MBytes BIOS: BIOS Version=ASUS - 30303031, Award Medallion BIOS v6.0, Award Plug and Play BIOS Extension v1.0A, Award Modular BIOS v6.0 BIOS Date=04/23/02 BIOS Web Page=http://www.award.com BIOS Vendor=Award Software, Inc. Version=ASUS A7V-133 ACPI BIOS Revision 1009 Release=04/23/2002 BIOS Size=256 KB Memory: Location=System board or motherboard Maximum Capacity=1536 MBytes Memory Slots=3 Error Correction=None Use=System memory Maximum Memory Module Size=1024 MBytes Device Set=DIMM 1 Device Locator=DIMM 1 Capacity=256 MBytes Memory Type=Synchronous DRAM Data Width=64 bits Form Factor=DIMM Total Width=72 bits Device Locator=DIMM 2 Capacity=256 MBytes Memory Type=Synchronous DRAM Data Width=64 bits Form Factor=DIMM Total Width=72 bits Device Locator=DIMM 3 Capacity=512 MBytes Memory Type=Synchronous DRAM Data Width=64 bits Form Factor=DIMM Total Width=72 bits

Adobe Reader 9.3 crashes when submitting email form

Hello,
Adobe Reader 9.3 (running on a Windows 2008 R2 Terminal Server) crashes every time it tries to submit an email. I believe it's crashing when trying to communicate with Outlook (olmapi32.dll?)--exactly after choosing "Desktop Email Application" and hitting "OK" . At times, it is successful at sending the data to outlook, but reader still crashes. Most of the time though, it just crashes.
It doesn't crash when choosing "internet email", when I chose this it successfully saves the file... we want to make sure that this functionality is working properly.
Actual error: "Adobe Reader 9.3 has stopped working"
Problem signature:
Problem Event Name: BEX
Application Name: AcroRd32.exe
Application Version: 9.3.2.163
Application Timestamp: 4bb82a58
Fault Module Name: olmapi32.dll
Fault Module Version: 12.0.6514.5000
Fault Module Timestamp: 4a89d653
Exception Offset: 00001f1e
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7600.2.0.0.16.7
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

This our failure when it craches....:
Problem signature:
Problem Event Name: BEX
Application Name: AcroRd32.exe
Application Version: 9.3.2.163
Application Timestamp: 4bb82a58
Fault Module Name: dhcpcsvc.DLL
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bd9b5
Exception Offset: 0000129b
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7600.2.0.0.16.7
Locale ID: 1030
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Adobe Reader 9.1 Crashes when opening 2 pdfs

When I open 1 pdf file with the reader, it is fine and works normally. However as soon as I attempt to open another one, it crashes.
I am using windows vista 32 bit

I get the same issue if I double click on one PDF file on my drive and then double click on a second PDF file also on my drive, the second one does not open and eventually I get an error message saying that Adobe reader has encountered a problem and will close.
If I use File=> Open then I can open as many PDF files as I wish with no problems

Adobe Reader 9.x crashes when opening PDF's created using Office 2007

I work on the helpdesk side for a big corporation and many of our users are reporting that when they try to open a PDF, it locks up their Internet Explorer or Reader 9.x
We noticed that the problems were only caused by PDFs that were presentations created in PowerPoint, then saved as a PDF with the Office 2007 Save as PDF plugin. So what we did was engaged an engineer at Microsoft to look into the issue. They did a lot of troubleshooting and narrowed it down.
They think that if the presentation was created using PP 2003 then opened in PP 2007 then saved as a PDF then this causes AR 9.x to crash. So what they did was remove the slide number, and added a new slide number using PP 2007, save it as a PDF then it opens in AR 9.x
All other versions of AR can open the PDF under the same scenario.
Has anyone else experienced this issue?
Thanks

It's almost identical to what you posted. I think the difference was that I was trying on a machine with complete install of Acrobat which has the font packs and hence there was no hang/crash. Your file doesn't hang on that machine either.
If you look at the fonts panel in your document: File>Properties>Fonts, you'll notice that it uses MS-PGothic font which is a Japanese fonts, and hence the Japanese font pack might fix this.
Also, since you mentioned ACE.dll, the other possibility might be that there are conflicting DLLs on the system, commonly referred to as DLL Hell. Another thing to try would be to search the system for ACE.dll and see which all software install it.

Adobe Reader freezes all browsers when opening a url to a PDF containing form fields...

There is an issue we are currently experienceing with Adobe Acrobat 9 (updated to the latest version) where ALL BROWSERS (Internet Explorer, Firefox, Chrome and Safari) on each of two different systems (a MacBook Pro with Mac OSX Leopard and a Sony Vaio Laptop with Windows Vista) where the application will freeze up and crash the browser when we view a .pdf file from a url if the .pdf file iteself contains form fields.
At first I though it may have been specific to Mac OSX and this MacBook we were trying to view the document on, but the same issue is now occuring with a new Sony Vaio laptop (running Windows Vista) as well.
It seems like it is able to open .pdf documents containing form fields when they are stored locally, but when trying to access them via a url, the program will freeze up. Sometimes it will eventually work if you had previously opened a .pdf prior to opening it via the url link and sometimes it doesn't. And it seems to only be related to .pdfs containing fillable form fields (others open fine when accessing them by a url)
Obviously it's become quite irratating and I'm hopeing I can find some insight on this support forum as to what may be causing this issue.
Previous versions of Acrobat (installed on the MacBook) opened this very same .pdf file (url) fine before upgrading to version 9.
Any help is greatly appreciated. Thanks!

From: Ankit_Jain [email protected]
Sent: Monday, February 27, 2012 8:58 AM
To: TAGold
Subject: Adobe Reader X internal error when opening PDF that worked with 9
Re: Adobe Reader X internal error when opening PDF that worked with 9
created by Ankit_Jain <http://forums.adobe.com/people/Ankit_Jain> in Adobe Reader - View the full discussion <http://forums.adobe.com/message/4232243#4232243

Adobe Reader 9 plugin crash

Windows 7 Home Premium
Firefox 3
IE 7
Whenever I try to read a pdf using Adobe reader in a browser, it crashes and I get booted from the browser. If I try to read the pdf outside of the browser using Reader, the same plugin error window pops up and the Reader crashes.
I'm not entirely computer-savvy, so I don't know how to do a crash report, but if someone can tell me how, I will gladly provide one.
I saw on another forum to do something with the dll's, but I'm unsure of the procedure by which to do this.
The only way I've been able to read pdf's has been through "google documents" when I receive them via email.
Could someone please help? I need to view/print documents for a legal battle regarding my child and I'm not able to do this currently.
Thank you!

First - what version of Adobe Reader do you have?
And now it gets a little bit complicated. Adobe Reader can be a plugin to Internet Explorer, and it crashes when you try to open an online PDF document. That is not unknown; it happens sometimes.
But when you open the standalone Adobe Reader, it also crashes with a plugin error. This time it must be a plugin to Adobe Reader, not Internet Explorer.
Furthermore you write "the same plugin error window pops up" - so I can only assume that it is a Reader plugin that crashes, not the IE plugin.
What I would try in your situation:
open Control Panel | Add/Remove Programs, and uninstall Adobe Reader;
open Windows Explorer and navigate to C:\Program Files\Adobe\Reader 9.0\Reader and delete all plugin... folders;
reinstall Adobe Reader from http://ardownload.adobe.com/pub/adobe/reader/win/9.x/9.3.3/enu/AdbeRdr933_en_US.exe
The path in the second line above could also be ...\Reader 8.0\... depending on your Reader version.

Why is my adobe photoshop trying to crash when i use the puppet warp tool?

Every time i go to use the puppet warp tool i need to finish my assignment, photoshop says it is trying to fix the problem and then says it cant fix it and shuts the whole program down. And would like to know why is my adobe photoshop trying to crash when i use the puppet warp tool?

You'll need to give us more information. What OS, what Photoshop version, how much RAM, what is your video card, and what are your performance preferences, etc., etc. -- ??

Why does my Adobe Reader DC stop working when I click scroll down options?

I used to use PDF Suite 2014 Standard to view pdf files.
However, tonight a message appeared when I attempted to open files saying ..."if the document does not load then the pdf viewer may not be able to display this type of document"
I went to the website provided to download Adobe Acrobat Reader DC.
Although I was able to load pdf documents and fill in forms, the program repeatedly would crash whenever I attempted to click on scroll down options on forms.
Any help is appreciated
....and talk/write slowly for I am not super computer literate.
Regards,
Luisa

Dear Aedesh, Thank you for your assistance. I did all that you instructed below, regarding uninstalling, and using the Adobe Reader and Acrobat Cleaner Tool. I restarted my computer, then installed Adobe Acrobat Reader DC (for Windows 7, English and version: Reader DC 2015). I continue to have the problems: (1) When I attempt to use a scroll down option within a pdf form, the program stops working. (2) If I send the pdf to my iPhone, and I open the pdf, I receive the message "Please wait...if the message is not eventually replaced by the proper contents of the document, your pdf viewer may not be able to display this type of document..." However, when I send pdf's created earlier than 4-28-15, I am able to open in my iPhone.I am able to open on my laptop the pdf's created after 4-28-15, but have the scroll option issue (thank you in advance for your patience)Luisa
Luisa Montaini-Klovdahl, Ph.D.Licensed Psychologist &
Captain, US Army Reserves Medical Service Corps4153 Park Blvd
Palo Alto, CA 94306
Telephone: 650.384.6559
Facsimile: 650.384.6547 This e-mail may contain confidential patient information. If you have received this transmission in error, please delete and contact the sender.
From: aadeshs76610910 <[email protected]>
To: Luisa Montaini-Klovdahl <[email protected]>
Sent: Thursday, April 30, 2015 9:55 AM
Subject: Why does my Adobe Reader DC stop working when I click scroll down options?
Why does my Adobe Reader DC stop working when I click scroll down options?
created by aadeshs76610910 in Acrobat Reader - View the full discussionHi Luisa, Please follow the steps below :- 1) Uninstall Adobe Acrobat Reader DC. 2) Run the cleaning tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs3) Restart the computer.4) Install Adobe Acrobat Reader DC using this link Adobe Acrobat Reader DC Install for all versions Let me know if the issue persist. Regards,Aadesh If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7499212#7499212 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7499212#7499212 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"
Start a new discussion in Acrobat Reader by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

Adobe flash cs5 pro crashes when launched.

Adobe flash cs5 pro crashes when launched. The name of the problem is named 'Appcrash.' The application name is 'flash exe'. Application version 11.0.0.485. Name of the module with this faults is Adobepsl.dll. and the So version?: 6.0.6002.2.2.0.768.2
When I start Flash cs5 there appears a small box which tells me that it is importing files, where I didn't ask for. This happened after I imported a video animation from Photoshop Cs3. But now I just want to start a new project which it doesn't allow. I get only the flash sign and the fonts and than during the building workspace, i get the errorreport. Anyone knows what to do? Because it is not only frustrating, now I can not work on my website projects which I have to finish soon, aaaahhhhhaaaaaahhhhhhhh.
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Hello,
We need you to recreate preferences to help resolve this issue as Jose suggests. Follow this KB article and see if it helps you.
http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html
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Adobe Reader 7.1 crashes on Mac OSX with Read Out Loud

I installed a Cepstral voice as the default on my Mac OSX 10.3.9. When I try to use the Adobe Reader "Read Out Loud" function, Adobe Reader 7.1 crashes. It didn't do this before installing the new voice. How can I fix this? THanks, Pam

Remove the voice.
Mike

LV Crashes when setting history options

LV will crash when setting history options on VIs. This happens at least in LV 8.0.1 on Mac OS X. Other systems or versions may or may not be affected. This happens when opening a reentrant VI as a reference and then using a property node to set these options.
An example is attached for LabVIEW 8.0.1.
Attachments:
SubPanel Crash.zip ‏15 KB

Ok, for me, it crashes under LV 8.0.1 with and without the 0x08 flag set. Under 8.20b13 it did not crash at all either way. Mac OS X.
I have a work around. This code was only trying to work around another bug . So I deleted the property settings from my development code and more or less have things working. The original bug above is annoying but I have worked around it. I just really want to make sure that LV doesn't crash under any circumstances. Glad that a CAR has been generated.
Hopefully it has been permanently fixed in LV 8.20! I will check as soon as I get my disks in a few months.>

After completing my upgrade to Adobe Reader 11.0.10 When I attpemt to use "Tools/File/File Save As" from IE 11 I get a "Adobe Reader is not Responding" and my browser is locked up.

After completing my upgrade to Adobe Reader 11.0.10. when I attempt to save an online PDF to my local drive I receive a blank window where I would expect to see file directory structure to save to.
No local directories are displayed for "Saving To", it is all blank. When I try to Close (by clicking X) the "File Save As" box a message pops up on top that says "Adobe Reader is not Responding" It locks up all of my IE windows, not just the one with the PDF doc.
I then need to go Task Manager and stop the IE task. All my browser windows are then closed.
That is the only way to recover from the "Adobe Reader is Not Responding" message.
This was not happening in previous versions of Reader.
Tolls/File/File Save As always worked properly.
I have installed IE 11 (11.0.9600.17690)

Please don't post the same question multiple times!

Adobe Acrobat 9.5 crashes when OCR multiple files.

Adobe Acrobat 9.5 crashes when OCR multiple files. A window appears Adobe Acrobat has stopped working." Then Windows closes the program.
Log Name:      Application
Source:        Application Error
Date:          7/15/2013 9:08:55 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      ENV12W7.dot.state.nv.us
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Please do check the Performance of your computer at that point of time .
As some time the usage also causes the issue that makes a software stopped working .
In order to chek the system performance , check the Task Manager and go to Performance tab .
If still the issue persists , try wih the following link :
http://helpx.adobe.com/acrobat/kb/acrobat-could-access-recognition-service.html

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In Adobe reader "An error occured when signing in"

Hi there Katie,
I just checked your account, and see that it's active. Are you trying to sign in via Adobe Reader? If so, please choose Help > Check for Updates in Reader and make sure that it-s up-to-date. The most current version, 11.0.07, should alleviate that sign-in error.
Best,
Sara

Adobe Reader 7.0 crashes when setting a comment to "resolved"

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