Adobe Reader 8.0 has encountered a problem and needs to close. We are sorry for the inconvenience

Ver 8 installed fine but can't get it to launch from any application. Have tried going back to earlier versions (6.1,6.2,7) but the same problem occurs.
Same error message each time:
"Adobe Reader 8.0 has encountered a problem and needs to close. We are sorry for the inconvenience"
AppName: acrord32.exe AppVer: 8.0.0.456 ModName: acrord32.dll
ModVer: 8.0.0.456 Offset: 00020916
Tried every troubleshooting tip in the Support Knowledgebase to no avail.
Have been using Reader for years with never any problems and now I can't seem to get this fixed after numerous hours.
Any suggestions would be appreciated. Is there a free support line I can call or is it paid support only?
Thanks,
Dee

Like others my problem was Adobe Reader 8.1.2 died terribly and with a buggy stench with the following error:
AppName: acrord32.exe AppVer: 8.1.0.137 ModName: msvcr70.dll
ModVer: 7.0.9466.0 Offset: 000013d6
RESOLUTION ON XP SP2
1. Control Panel, Users
2. Create a new user account NewUser (for example)
3. Start, Log Off
4. Switch Users to the NewUser
5. Wait the mini eternity for new user to be set up.
6. Start Adobe Acrobat 8.1.2 and you will see a red splash screen along with some license updating things.
7. Adobe 8.1.2 now starts fine under NewUser
8. Switch back to your regular user name. Start, Log off, Switch Users
Now a note to Adobe. Do you folks really have to make this such a frickin pain to get working? Do you at Acrobat have any idea of how much time we users blow and how much of our lives pass by while we try to re-download and work with this product? You are directly responsible for a small slow down in the world economy by this. Get the hint.... create an 8.1.3 that omits the secret code steps above.
The only thing that kept my sanity during this were nice songs on channel 86 on SIRIUS. Thank you SIRIUS.
Thanks,
Jim

Similar Messages

Random error message="FireFox.exe has encountered a problem and needs to close.We are sorry for the inconvenience."...What causes this???

I launch firefox3.6.13 into google homepage.
I click on almost any bookmark and I get that message.
another message I get is: " ZoneAlarm browser security detected problem with stability of protected browser. It will be restarted."

I'm asking for more information.
Please try that in [[safe mode]] and check for the issue.

Adobe photoshop cs5 has encountered a problem and needs to close. we are sorry for the inconvenience

I tryed unstalling it and then restall it and i tryed ccleaner to clean the register and nothing is working and i had it working but when i closed it and updated my computer for updates it did not work again this is annoying cause i got the free trail version so please anyone help me out

Open you Event Log and see what the defaulting module is. It could be PS, drivers, conflicting program, corrupted load of program, or any number of things.

Itunes has encountered a problem and needs to close. we are sorry for the i

ok so i installed itunes and i keep getting that error and it wont let me open itunes. i have uninstalled itunes and quicktime and installed the newest version and an old version as well and this error keeps comeing up. getting pretty ****** because im a college student and i need my music. any help will be apprecitated
here is the error that i get (error signature: appname itunes.exe Appver.7.3.1.3 modname: Unknown ModVer:0.0.0.0 offset 10001040)

thank you Abner!
Itunes has encountered a problem and needs to close
the first thing that i check for when people report getting that message when they try to launch their itunes is a broken QuickTime.
try to open your QuickTime. does it launch properly, or do you get an error message?
if you get an error message, the first thing we'll try is a careful standalone QT 7.1 reinstall.
download and save a copy of the QT 7.1 standalone installer to your hard drive. (we'll run the install from there rather than online.) switch off antivirus and antispyware applications prior to the install.
Quicktime 7.1 Standalone Installer
if that install goes through okay, does your itunes launch properly again?
(if you get an error message on the QT standalone reinstall, let us know what it says. include error message numbers if you're getting any.)
love, b

Adobe Reader want open - 'Adobe Reader 9.4 has encountered a problem and needs to close'

Hello,
Idesperatelly need a help with this. Adobe Reader simply can't open and I have over and over the same information 'Adobe Reader 9.4 has encountered a problem and needs to close.' Obviously there is error raport created for this problem and the help I have from Microsoft is absolutelly useless. I already uninstall all acrobate and adobe programs and install adobe reader again, but nothing change. Now I stuck with some different program as temporary solution and no solution for this problem. Please if anybody have idea how to solve it... Pls heeelp!!!!

After 3 uninstall's and 3re-installs for AR 9.4 and no solutions forthcoming from the AR tech's/personnel, I have decided to go with another PDF reader that seems to be working fine. Please remove me from your e-mail listing. I tried but not successful as I still receive mail from Adobe about problems not even related to mine. During my search at adobe, I found many users with the same problem but no fix available. You would think that a update correcting these product would be in order. So again, remove me from the AR e-mail list. TU

Adobe reader 9.1 has encountered a problem and needs to close

How many other ADOBE subscribers have suffered the same frustrations as we have?
Over the last 4 days and numerous hours of frustration installing and uninstalling ADOBE 9.1 [and 7.1 and 8.1.3] to resolve the unknown cause of the current Adobe message - ."Adobe reader 9.1 has encountered a problem and needs to close" ..... without identifying the problem..... or its' cause.
Numerous error reports were forwarded to Adobe, but without response!
Unable to converse/communicate with anyone at Adobe Technical Support, it was suggested that we review Adobe Forums to see if anyone else was having similar UNKNOWN problems. Sure enough we found many subscribers [probably hundreds] suffering the same frustrations during the downloading of 9.1 upgrade AND former upgrades. We also found a band-aid solution to the UNLNOWN Adobe problem - at the suggestion of others we created and logged into a new account - a nuisance, but it works..... so far!
It makes you wonder if ADOBE ever reads what's going on. If they did, perhaps they good avert the problem/s and prevent service/subscriber discontent.
We certainly don't intend to ever download another Adobe upgrade!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

The "Adobe Reader X.x has encountered a problem and needs to close" has been up very many times and a variety of solutions has been suggested.
(If necessary to do a re-install then un-install and turn off protection-programs + re-boot - check the stayed turned off - before re-installing !)
Here is some of the suggestions :
Log into a new user account :
http://forums.adobe.com/thread/392933?start=23&tstart=0
http://forums.adobe.com/thread/392933?start=17&tstart=0
http://kb.adobe.com/selfservice/viewContent.do?externalId=329444&sliceId=1
Change compatability tab settings :
http://forums.adobe.com/thread/392933#1775578
http://kb.adobe.com/selfservice/viewContent.do?externalId=330028
Accept license agreement (!!!???) :
http://forums.adobe.com/thread/392933?start=29&tstart=0
http://forums.adobe.com/thread/392933?start=34&tstart=0
Permissions problem :
http://forums.adobe.com/thread/392933?start=27&tstart=0
Clean-up you temp directory :
http://forums.adobe.com/thread/392933?start=24&tstart=0
Regards
Fiat Lux !

Help! - Error: Adobe Reader 8.1 has encountered a problem and needs to close.(5/07/08)

When I download and install Adobe Reader 8.1.2 the final installation messages says it was a successful installation. All looks good, but when I try to open it I get the error message:
Adobe Reader 8.1 has encountered a problem and needs to close.
I have uninstalled and re-installed several times, but with the same result.
I have Windows XP Pro, plenty of free disc space and memory.
I used to have Adobe Reader 7, and it worked perfectly. I inadvertently uninstalled it, and wish I could re-install it but that download doesnt seem available.
Attempts to fix:
Cleaned disc and de-fragmented.
Disabled antivirus software.
Ideas anyone?
Thanks, Jeff

June,
Adobe Reader 8.1.1 has been corrupted---8.1.2 is supposed to remedy this. TRY "WINDOWS INSTALLER CLEANUP UTILITY"
1. Open Browser---Type in "WINDOWS INSTALLER CLEANUP UTILITY"
2. When results appear--Look for "support,microsoft.com-DESCRIPTION OF WINDOWS INSTALLER CLEANUP UTILITY"-----CLICK
3. When page opens-scroll down to "Download the Windows Installer Cleanup Utility Now"
(Read instructions or not)
4. When "File Download-Security Warning" box appears--CLICK-"RUN"
5 After download completes--Open "PROGRAMS" on your computer and look for "WINDOWS INSTALL CLEANUP"--CLICK to open
6. When "box" opens--look for 8.1.1 or Adobe 8.1.1--CLICK (HIGHLIGHT)
CAUTION-----DO NOT HIGHLIGHT ANY OTHER PROGRAM---CAUTION
7. At bottom of "box"----CLICK-"REMOVE"
8. Go back to "CONTROL PANEL-ADD/REMOVE PROGRAMS"--Adobe should not be there.
9. Download "ADOBE READER 8.1.2 From Adobe web-site

Adobe Acrobat 9.0 has encountered a problem and needs to close

Hi!
I'd like to start using Adobe Acrobat 9.0 with Acrobat.com, but I don't get very far before I get the error message "
Adobe Acrobat 9.0 has encountered a problem and needs to close." This happens after I click "distribute form" and fill out the email addresses. It get to the point of starting to publish the response files and then the error message pops up and I can't go any further. I've made sure to uninstall older versions of Acrobat and I restarted my computer. I have a PC and am running Windows XP and IE 7. Help!

Bill:
Thanks for all the tips. Actually I already did most of this (multiple times) to no avail.
·         I’m running Win XP Pro SP3 on a Dell Latitude D630 laptop with 2GB memory.
·         I Bought Acrobat 7 Standard (it came bundled with my scanner) so I do have that CD and the key
·         I purchased the upgrade to Acrobat 9 Standard on-line for $99.
·         Actually, everything was working fine until I uninstalled ATM. (I did that because my laptop wouldn’t undock or hibernate and I read that ATM could be the cause.)
·         I’ve done several repairs from Control Panel. Didn’t help.
·         Finally, this morning I decided to uninstall everything and install a trial version of Adobe 9 PRO from their web site. That didn’t work either.
·         I notice that none of these actions has brought ATM back. On the other hand, I can’t find a place from where I can download ATM either.
Here’s the really funny thing. Acrobat is not completely broken. I can actually get it to work for the first few seconds. And if I type real fast, I can even save the pdf file that it opens before it crashes! For example, if I click on a pdf file on a web page and it is small enough that it opens right away, I can click the save button and hit OK immediately (don’t mind where it saves the file, I can find and move it later) before I get the “Adobe Acrobat 9.0 has encountered a problem and needs to close. We are sorry for the inconvenience.” message. The same happens if I just open Acrobat and let it sit. It doesn’t crash immediately. It takes about 5 seconds before it does.
This should give a clue as to where/why it is crashing.
Tomorrow I’m going to try and get Adobe on a chat line and have them take a look.
Let me know if you get any other good ideas. Thanks for taking the time to reply.
Thanks,
Jamshed Mulla

Adobe Premiere Elements 9 has encountered a problem and needs to close.

Adobe Premiere Elements 9 has encountered a problem and needs to close. Asked to be debugged no response an then the program don not respond.
If i Run an old project direct from the file PE 9 it works and then go to a new project it works but from the start up it just closes down.
Bridge is also starting to do it

From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180
•What version of Premiere Elements? Include the minor version number (e.g., Premiere Elements 12 with the 12.0.1 update).
•What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac"
•Has this ever worked before? If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.? Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?
•Are you using an account with Administrator Privileges?
Run as Administrator http://forums.adobe.com/thread/969395 (Encore + "All" Premiere)
•Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)
•What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.
•If you are getting error message(s), what is the full text of the error message(s)?
•What were you doing when the problem occurred?
•What other software are you running?
•Tell us about your computer hardware. How much RAM is installed? How much free space is on your system (C:) drive?
And some other questions...
•What are you editing, and does your video have a red line over it BEFORE you do any work?
•Which version of Quicktime do you have installed?
What is your exact brand/model graphics adapter (ATI or nVidia or ???)
What is your exact graphics adapter driver version?
Have you gone to the vendor web site to check for a newer driver?
For Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

I have a new MacBook ProI have a new MacBook Pro. When I try to edit a Word document in any way I get a screen that says Word has encountered a problem and needs to close; that I may lose the info. I was working on and I can't recover my work. Help?

After decades, I finally gave up on Microsoft and bought a MacBook Pro. However, for work, I still have to use Microsoft. When I try to edit a Word Document in any way a screen pops up saying Microsoft Word has encountered a problem and needs to close; gives me an option to recover my work and restart Word; when I click that option Word restarts but I alway lose my work. This just started; before it was working fine. Help?

This is a Microsoft problem. Contact them for assistance: http://support.microsoft.com/kb/295539
mitch86 wrote:
... However, for work, I still have to use Microsoft.
Are you certain about that? There are many alternatives to Office today. Consider
LibreOffice (donation-supported)
NeoOffice ($10 but older version is free)
OpenOffice (completely free)
In addition to the above I also recommend Apple's Pages ($19.99). All of these options allow you to open, edit, and save Word-formatted documents and spreadsheets. I use OpenOffice and Pages and have been completely Microsoft - free for over a year now. Life is better without Microsoft.

ROBO 8 (Adobe RoboHelp 8 HTML has encountered a problem and needs to close.

I am really getting frustrated with RoboHelp 8 (HTML). It will work for a day or two then when I try to open it, it will not open and give the message above. I have to unzip a copy and it will let me open it. I can work for awhile and then it will give that message and I loose what I have worked on since the last time I closed it and zipped it. I am tired of zipping it several times a day. I am wasting a lot of time doing this. What needs to be done to fix this problem for good?

1] Have you applied the two patches that have been released? Yes. However after I applied them, it would not allow me to even open any ROBO project. I uninstalled them and then ROBO worked fine for a couple of weeks, then started giving me same problem as before which is it would not open and gave me the message above.
2] Is it also one or a number of specific topics? It would not even allow me to open that project. I had to unzip a copy and then I could open that one until it got corrupt.
3] Is it a specific action? Opening project using ROBO or going into the folder and opening it with the xpj file.
4] Is your project on a network drive? No. It is on my desktop.
5] Have you tried renaming the CPD file? - See Opening RH Projects on my site. Yes. That did not work either. It still would not open.
I just downloaded the patches again. I just opened the project that I was working on yesterday afternoon. That one had not crashed yet. I will let you know if I have anymore problems with it.

HeLp itunes has encounted a problem and needs to close?? please please HeLp

i downloaded itunes and had it up going and working fine then it asked me to download the new versoin and i kept saying no becuase i was afraid it would mess up my itunes well lets just say i was right now when i try to open itunes i get this message "itunes has encountered a problem and needs to close. we are sorry for the inconvenience." ok well i've pushed the debug and the send error report and don't send but nothing works i dont know what to do becuase itunes needs to close but it was never open
i even redownloaded and it says " repair or remove "
please please tell me how to fix this do i need to remove itunes becuase repairing it doesnt work but will i loose my music??

i downloaded itunes and had it up going and working fine then it asked me to download the new versoin and i kept saying no becuase i was afraid it would mess up my itunes well lets just say i was right now when i try to open itunes i get this message "itunes has encountered a problem and needs to close. we are sorry for the inconvenience." ok well i've pushed the debug and the send error report and don't send but nothing works i dont know what to do becuase itunes needs to close but it was never open
i even redownloaded and it says " repair or remove "
please please tell me how to fix this do i need to remove itunes becuase repairing it doesnt work but will i loose my music??

Itunes has encounter a problem and needs to close.

Hi,so I have Itunes v10.6 and I have repeatedly attempted to get on to Itunes on my windows XP computer.I have uninstalled and reinstalled.gone onto Itunes in safe mode and a few other things.Each time a message pops up and says "Itunes has encountered a problem and needs to close.We are sorry for the inconvenience". then I click on don't send and it crashes every time.
Error signature: AppVer: 10.6.1.7 ModName: ntdll.dll ModVer: 5.1.2600.6055 Offset: 0000120e
Help would be much appreciated since I haven't been able to get in for a few days.

ModName: ntdll.dll ModVer: 5.1.2600.6055
It sounds like you've worked through the general troubleshooting document for XP launch crashes, quits, freezes, etc, BB. Is this one a systemwide crash, or is it limited to a single user account on the PC?

SAP_CR has encountered a problem and needs to close

Hi,
I have a client currently using SAP B1 2007 SP00 PL47.
They have multiple SAP B1 companies set up.
SAP Crystal Report(CR) integration Add On is installed.
Crystal Report 2008 is also installed.
My client logon to SAP company A, run a report from the CR Add On.
While waiting, he then logon to Company B and do other work.
Then he received a message "SAP_CR has encountered a problem and needs to close". we are sorry for the inconvenience.
Note that
1. the error only happens when my client logon to 2 companies at the same time.
Has anyone encountered that problem before?

I know this is a couple of months old but it was the only result that came up in Google and relates to exactly the problem we are having with the exception a user is not trying to open more than one company at a time. We have the same version of SAP as the original poster to this thread, SAP Business One 2007, and are trying to load up Crystal Reports 2.0.0.7 integrated add-on. All other Add-Ons install and load fine when the user has logged in but not the Crystal Reports add-on.   The add-on is set to start automatically but it does not and when I go into the Administration - Add-Ons - Add-on Manager the Crystal Reports for SAP Business One has a Status of "Connecting" and the Group is showing as "Automatic". When I highlight the addon and attempt to click "Start" to force it to start the same popup appears saying "SAP_CR has encountered a problem and needs to close.". At the same time as this keeps happening I check the computer's normal event error logs and I get the following event:
Event Type:     Error
Event Source:     .NET Runtime 2.0 Error Reporting
Event Category:     None
Event ID:     5000
Date:          23/02/2010
Time:          09:44
User:          N/A
Computer:     OBIWAN
Description:
EventType clr20r3, P1 sap_cr.exe, P2 2.0.0.7, P3 494ae647, P4 mscorlib, P5 2.0.0.0, P6 492b834a, P7 a8b, P8 0, P9 system.io.filenotfoundexception, P10 NIL.
It looks as though it relates to an ASP.net issue but the machine has the latest 3.5 Dot Net installed. I have attempted to un-install and re-install SAP B1 and the Crystal Add-on (as well as the dot net framework too) three times now and each time the same popup keeps appearing. Please can anyone help solve this problem? Thank you very much for any help. I appreciate it.
Kind regards
Matt

Adobe Reader has encountered a problem and needs to close.

When reading PDF attachments, I get the following: Adobe Reader has encountered a problem and needs to close. I have tried to remove Adobe Reader via Control Panel, Add or Remove Programs but that won't work. I get this: This patch package could not be opened. Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package. I don't know how to do what is being asked. I have tried to download Adobe Reader again but get this when I do: Note: this application already installed.
I have Adobe Reader X (10.0.1) with an update installed on 2/19/2011. I have Windows XP SP3.
Anyone who can help me get Adobe Reader working correctly again or uninstalling it so I can reinstall.
Thanks for any help.

Thanks for the input. Did you remove Adobe Reader 10 first before you downloaded the older version? If you removed it, how did you do that? The add/remove programs in control panel won't let me remove it -- it says a patch package can't be opened.
Date: Mon, 9 May 2011 00:12:41 -0600
From: [email redacted by moderator]
To: [email redacted by moderator]
Subject: Adobe Reader Adobe Reader has encountered a problem and needs to close.
hi
i had also the same problem with that version.
so i download older version and this solved the problem.
>

Adobe Reader 8.0 has encountered a problem and needs to close. We are sorry for the inconvenience

Similar Messages

Maybe you are looking for