Adobe Reader 8 crashes on my MacBook
I cannot seem to get Reader 8 to run for more than 10 seconds before is shuts itselft down on my CoreDuo MacBook - no error messages. I've done fresh downloads, reinstalled it, deleted Reader Library files, rebooted, and launched it in every way possible (including Safe Boot) with the same result.
Has anyone had a similar experience or a suggestion? Thanks.
Hi,
I just wanted to let everyone know that I have been discussing this crash on the Adobe Reader forums at www.adobe.com and many others have this crashing problem with Adobe Reader 8. I also submitted a bug report with Adobe and got a reply from them that they have re-created the problem in their labs and they are working on a fix.
The problem is due to the Updater plug-in so if you go inside the Application and Show Contents, you can navigate to the plug-ins folder and remove the Updater.acroplugin and the app will work fine.
This is a temporary work around until Adobe provides a fix.
Ok, suspecting it was the Updater Plug-in causing the problems, I removed it from the application package (Adobe Reader/Contents/Plug-ins/Updater.acroplugin) .
I just moved that folder out of the app and put in on the desktop. Now Adobe Reader 8 works fine. This is definitely the cause of my crash. I checked the About Adobe Plug-ins and I can see all the other 22 plug-ins have been loaded (was 23 originally with Updater.acroplugin).
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Process: AdobeReader
Path: /Applications/Adobe Reader.app/Contents/MacOS/AdobeReader
Identifier: com.adobe.Reader
Version: 10.1.4 (10.1.4)
Code Type: X86 (Native)
Parent Process: launchd
Date/Time: 2012-08-16 06:41:44.016 -0700
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6
Interval Since Last Report: 76333 sec
Crashes Since Last Report: -669
Per-App Interval Since Last Report: 63 sec
Per-App Crashes Since Last Report: 5
Anonymous UUID: 6D77A875-0E89-4640-9F83-D5C1C10D8B65
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 com.adobe.CoolType 0x02168657 CTInit + 105971
1 com.adobe.CoolType 0x022bd1dc CTCleanup + 902910
2 com.adobe.CoolType 0x0215d9ab CTInit + 61767
3 com.adobe.CoolType 0x022aa382 CTCleanup + 825508
4 com.adobe.CoolType 0x022920f2 CTCleanup + 726548
5 com.adobe.CoolType 0x0223c134 CTCleanup + 374358
6 com.adobe.CoolType 0x0223bf91 CTCleanup + 373939
7 com.adobe.CoolType 0x0223c012 CTCleanup + 374068
8 com.adobe.CoolType 0x0223dd43 CTCleanup + 381541
9 com.adobe.CoolType 0x021dc415 CTInit + 580529
10 com.adobe.Acrobat.framework 0x00b40e68 AcroSecurityBailOutImpl +
9056913
11 com.adobe.Acrobat.framework 0x00b3b225 AcroSecurityBailOutImpl +
9033294
12 com.adobe.Acrobat.framework 0x005727dc AcroSecurityBailOutImpl +
2968581
13 com.adobe.Acrobat.framework 0x001c460b RunAcrobat + 1773684
14 com.adobe.Acrobat.framework 0x001c4051 RunAcrobat + 1772218
15 com.apple.CoreFoundation 0x9050aa3b __CFRunLoopRun + 8059
16 com.apple.CoreFoundation 0x905083c4 CFRunLoopRunSpecific + 452
17 com.apple.CoreFoundation 0x905081f1 CFRunLoopRunInMode + 97
18 com.apple.HIToolbox 0x9829fe04 RunCurrentEventLoopInMode + 392
19 com.apple.HIToolbox 0x9829fbb9 ReceiveNextEventCommon + 354
20 com.apple.HIToolbox 0x9829fa3e
BlockUntilNextEventMatchingListInMode + 81
21 com.apple.AppKit 0x995bf595 _DPSNextEvent + 847
22 com.apple.AppKit 0x995bedd6 -[NSApplication
nextEventMatchingMask:untilDate:inMode:dequeue:] + 156
23 com.apple.AppKit 0x995811f3 -[NSApplication run] + 821
24 com.adobe.Acrobat.framework 0x00014d3b RunAcrobat + 6052
25 com.adobe.Acrobat.framework 0x000136d3 RunAcrobat + 316
26 com.adobe.Reader 0x00001e92 main + 94
27 com.adobe.Reader 0x00001e16 start + 54
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x98008382 kevent + 10
1 libSystem.B.dylib 0x98008a9c dispatchmgr_invoke + 215
2 libSystem.B.dylib 0x98007f59 dispatchqueue_invoke + 163
3 libSystem.B.dylib 0x98007cfe dispatchworker_thread2 + 240
4 libSystem.B.dylib 0x98007781 pthreadwqthread + 390
5 libSystem.B.dylib 0x980075c6 start_wqthread + 30
Thread 2:
0 libSystem.B.dylib 0x9800faa2 __semwait_signal + 10
1 libSystem.B.dylib 0x9800f75e pthreadcond_wait + 1191
2 libSystem.B.dylib 0x980113f8 pthread_cond_wait$UNIX2003 + 73
3 ...ple.CoreServices.CarbonCore 0x9149921e TSWaitOnCondition + 126
4 ...ple.CoreServices.CarbonCore 0x91484b68 TSWaitOnConditionTimedRelative
+ 202
5 ...ple.CoreServices.CarbonCore 0x91480533 MPWaitOnQueue + 250
6 AdobeACE 0x0196f737 ACEInitialize + 3741
7 AdobeACE 0x0196f6ad ACEInitialize + 3603
8 ...ple.CoreServices.CarbonCore 0x9146454a PrivateMPEntryPoint + 68
9 libSystem.B.dylib 0x9800f259 pthreadstart + 345
10 libSystem.B.dylib 0x9800f0de thread_start + 34
Thread 3:
0 libSystem.B.dylib 0x9800faa2 __semwait_signal + 10
1 libSystem.B.dylib 0x9800f75e pthreadcond_wait + 1191
2 libSystem.B.dylib 0x980113f8 pthread_cond_wait$UNIX2003 + 73
3 AdobeAGM 0x01abc6bc AGMInitialize + 33770
4 AdobeAGM 0x01abc5f6 AGMInitialize + 33572
5 AdobeAGM 0x01abc151 AGMInitialize + 32383
6 libSystem.B.dylib 0x9800f259 pthreadstart + 345
7 libSystem.B.dylib 0x9800f0de thread_start + 34
Thread 4:
0 libSystem.B.dylib 0x97fe1b5a semaphore_timedwait_signal_trap
+ 10
1 libSystem.B.dylib 0x9800f6e1 pthreadcond_wait + 1066
2 libSystem.B.dylib 0x9803e5a8
pthread_cond_timedwait_relative_np + 47
3 ...ple.CoreServices.CarbonCore 0x91484b90 TSWaitOnConditionTimedRelative
+ 242
4 ...ple.CoreServices.CarbonCore 0x91480533 MPWaitOnQueue + 250
5 com.adobe.Acrobat.framework 0x0006626d RunAcrobat + 339158
6 com.adobe.Acrobat.framework 0x00063966 RunAcrobat + 328655
7 ...ple.CoreServices.CarbonCore 0x9146454a PrivateMPEntryPoint + 68
8 libSystem.B.dylib 0x9800f259 pthreadstart + 345
9 libSystem.B.dylib 0x9800f0de thread_start + 34
Thread 5:
0 libSystem.B.dylib 0x98008382 kevent + 10
1 com.adobe.Acrobat.framework 0x00f0eef6 AcroSecurityBailOutImpl +
13046559
2 com.adobe.Acrobat.framework 0x00e7742b AcroSecurityBailOutImpl +
12425300
3 libSystem.B.dylib 0x9800f259 pthreadstart + 345
4 libSystem.B.dylib 0x9800f0de thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x02167d2b ecx: 0xa09a84c0 edx: 0x00000000
edi: 0x00000000 esi: 0xbfffb8e0 ebp: 0xbfffbf08 esp: 0xbfffb860
ss: 0x0000001f efl: 0x00010246 eip: 0x02168657 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x00000000
Binary Images:
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<3D670F22-EB8E-10C1-C764-D000FB143685> /Applications/Adobe
Reader.app/Contents/MacOS/AdobeReader
0x6000 - 0x173ffef +com.adobe.Acrobat.framework 10.1.4 (10.1.4)
<EF4ED996-BC03-E76F-FA5C-A56C24D9576E> /Applications/Adobe
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0x196d000 - 0x1a8efff +AdobeACE ??? (???)
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<B09E932D-3C51-EFEF-A21C-C1747B36BDB5> /Applications/Adobe
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0x2128000 - 0x2145ff7 +AdobeBIB ??? (???)
<7C894693-F5AC-A9BF-E72A-097BDF33C329> /Applications/Adobe
Reader.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
0x214c000 - 0x246fff3 +com.adobe.CoolType AdobeCoolType 5.08.115.1
(5.08.115.1) <DA458D39-A0A9-163E-F13E-BA9333B413DD> /Applications/Adobe
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0x17ff0000 - 0x1804ffe7 +AcroSQLite ??? (???)
<33E9D2E6-ACE5-0905-A40C-D1079751F9DF> /Applications/Adobe
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0x18365000 - 0x1838dfff +AdobeAXE8SharedExpat ??? (???)
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Model: MacBookPro1,1, BootROM MBP11.0055.B08, 2 processors, Intel Core Duo,
2.16 GHz, 2 GB, SMC 1.2f10
Graphics: ATI Radeon X1600, ATY,RadeonX1600, PCIe, 256 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x86),
Atheros 5424: 2.1.14.6
Network Service: AirPort, AirPort, en1
Serial ATA Device: WDC WD5000BPVT-00HXZT3, 465.76 GB
Parallel ATA Device: MATSHITADVD-R UJ-857
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8501, 0xfd400000 / 2
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8240, 0x5d200000 / 2
USB Device: Composite Device, 0x05ac (Apple Inc.), 0x1000, 0x7d100000 / 2
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.),
0x0217, 0x1d200000 / 2
Picture the Possibilities, Discover your Destiny
Question the Quixotic, and Traffic in Truth
David Youngblood
Science/Math Teacher
Liberty Charter High School
8425 Palm Street
Lemon Grove, CA 91945
(619) 668-2131 -
Problem with Adobe Reader vs Acrobat on my Macbook Air
A question that is addressed in the forum but the answers (so far) have not worked for me: I just switched to a Macbook Air (from a standard Macbook Pro) and suddenly cannot open PDF files from the internet in Adobe Reader. Instead, I am instructed to sign the user agreement for Adobe Acrobat, which I have never actually purchased and do not have installed on my computer. Per suggestions from earlier threads and from the Adobe help site, I have attempted these steps:
In the Finder, select a PDF, and choose File > Get Info.
Click the arrow next to Open With to expose the product menu.
Choose either Adobe Acrobat or Adobe Reader from the application menu.
It seems simple enough, but when I open a PDF and click on File, there is no "Get info" option. Nor when I double click on the document itself, is there a "get info" option. The closest thing I see is "properties" which does not take me to the desired dialogue box. So my question is, how to I find "get info," which will presumably take me to the solution?Hello,
Please try to download the new installer from this location and see if that works -Adobe - Adobe Reader download - All versions
~Deepak
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