Adobe reader 9.3.3 : can't read the full trust chain of GlobalSign certificate

Customer's can't see properly their PDF bills certificated with a CDS compliant GlobalSign certificate. The full trust chain can't be read in the document.
Information of what can see several customers opening their bills
In the certificate dialog box we only can see ONE information of the trust chain
In my dialog box we can see the whole trust chain

The pb is due to a wrong installation of the certificate for signing document.

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