Adobe Reader 9.3 has stopped working ---- close the program

When trying to open a PDF document, I get the Adobe Reader error box. Adobe Reader 9.3 has stopped working. A problem caused the program to stop working correctly. Please close the program.
I went to the Adobe site and followed the instructions to add/remove program and reinstall newer version from Adobe website. The new install is the 9.3 version and I am still getting this error message. HELP ME!
Vicky

I am running win 7 ultimate and had the same issue.
To fix: Do a clean install by first uninstalling Reader and removing all left over files....I use Revo (freeware) in the advanced mode to accomplish this
Here is the link if you are interested,,http://www.revouninstaller.com/revo_uninstaller_free_download.html
Otherwise....make sure you remove all the reader files from c:\programs(86) or programs and clean out the registry as well. Reboot and reinstall.
Fixed it right up ..., no more probs.
Kathy

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Date
4/19/2014 9:38 PM
Status
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Problem signature
Problem Event Name:      APPCRASH
Application Name:           iTunes.exe
Application Version:         11.1.5.5
Application Timestamp:   53073d6a
Fault Module Name:        ntdll.dll
Fault Module Version:      6.0.6000.16386
Fault Module Timestamp:                4549bdc9
Exception Code:                c0000005
Exception Offset:              00062086
OS Version:        6.0.6000.2.0.0.768.3
Locale ID:           1033
Additional Information 1:                8d13
Additional Information 2:                cdca9b1d21d12b77d84f02df48e34311
Additional Information 3:                8d13
Additional Information 4:                cdca9b1d21d12b77d84f02df48e34311
Extra information about the problem
Bucket ID:          95851104
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Adobe Reader 9.3 has stopped working ---- close the program

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