Adobe Reader 9.3 update beschädigt Windows Vista

Als Neuling gestatte ich mir erstmal die Verwunderung darüber, dass ich von einer deutschen hotline in ein deutsches Forum geschickt werde, in dem scheinbar ausschließlich englisch gesprochen wird?
Ich kämpfe seit Tagen gegen einen Kundenrechner, mit Vista home - aktuell, geschützt - der durch die Installation des Reader 9.3 updates unbrauchbar wird.
Alle Programme sind mit dem Reader verknüpft, NICHTS lässt sich starten, da IMMER der Reader 9.3 geöffnet wird, die eula.exe aufruft, die der Reader natürlich auch nicht öffnen kann.
Nach der Deinstallation des Readers verhält sich das System wieder völlig normal.
Foxit-Reader z.B. verursacht derlei Probleme nicht.
Ist das die einzige Möglichkeit, die man in so einem Fall hat?
Danke im Voraus!

You can find the german forum here:
http://forums.adobe.com/community/international_forums/deutsche

Similar Messages

I am using Adobe Reader X on a laptop with Windows Vista OS and Adobe Reader XI on an older laptop with Windows XP OS. While filling out the same form on each computer, I have found that I can save info on the older laptop, but not on the newer one. Thi

I am using Adobe Reader X on a laptop with Windows Vista OS and Adobe Reader XI on an older laptop with Windows XP OS. While filling out the same form on each computer, I have found that I can save info on the older laptop, but not on the newer one. This is a big problem. I must be able to save on the newer computer. Do I need to buy a new computer with a more up-to-date OS? Please help.

Adobe Reader X can only save reader-enabled forms. Adobe Reader XI can save all forms.

I cannot install Adobe Reader 10.1.04 on my Windows Vista computer

I've been unable to install Adobe Reader on my Windows Vista (SP1) 32-bit Toshiba laptop, and would really appreciate some help.
Here's the error message I get:
Error 1402. Could not open key: UNKNOWN\.api\AcroExch.Plugin\ShellNew. Verify that you have sufficient access to that key, or contact your support personnel.
Here's a brief history of what I've already tried:
# 1 - Downloaded AdbeRdr1014_en_US.exe as a stand alone file multiple times from different servers and sites.
# 2 - Uninstalled Adobe Reader 9.0
# 3 - Ran AdbeArCleaner.exe multiple times to remove ANY perious verions of Acrobat and/or Reader.
# 4 - Opened each of my 4 browsers, latest verions of IE, Opera, Firefox, and Chrome, searched for Plugins and/or Add Ons and removed ANY Adobe related apps except Flash.
# 5 - Opened the Control Panel, Programs, searched for and removed ANY versions of Acro Quick Reader or Quick Writer.
# 6 - Ran Norton Utilities Clean Registry multiple times.
# 7 - When trying to install Reader 10.1.04 I had PREVIOUSLY received this error message:
Error 1402.Could not open key: HKEY_LOCAL_MACHINE\Software\Classes\AcroExch.Document\Shell\Open\Command. Verify that you have sufficient access to that key, or contact your support personnel.
However, after using Adobe Cleaning Tool, I no longer got this error.
# 8 - I also disabled my A-V Program during all installation attempts, Kaspersky PURE 2.0.
The reason that I wanted to update to Adobe Reader 10 was that Kaspersky did a vulnerability check which indicated:
"Adobe Reader/Acrobat Multiple Vulnerabilities"
See: http://www.securelist.com/en/advisories/47133/?function=advisories&VN=47133
Solution was to update to version 10.1.2 (or higher).
Now I can't open any .PDF files. I can't find the so-called Plugin which is causing the installation to stop. The installation of Reader 10.1.04 gets to around 96% complete, then fails and rolls back.
# 9 - Is there an easy fix, such as a tool that will autyomatically remove any relevant registry key, or apply the correct administrative attributes to the registry keys? If not, can you please talk me through this step by step. I've never been so stumped or frustrated performing a software upgrade, what I thought would be a simple task.
THANKS in advance for your help which is much appreciated.
Cheers,
Ecto

Hi Pat,
I feel like I'm falling deeper and deeper down the rabbit hole, operating in an area in which I am totally unfamiliar. I know a great deal about computers, but that still leaves me ignorant about many other things.
I had previously downloaded subinacl.msi in my research on Vista permissions and the inability to install Reader 10.1.04. In Vista, Windows Installer is a Service, not a program. I don't even understand what that means. I had previously tried changing the file extension of subinacl.msi to subinacl.exe but that didn't work. Then I looked for an EXE version of the file. No luck with that. Your pointing me to http://weblogs.asp.net/rternier/archive/2007/02/01/how-to-install-msi-files-on-vista.aspx was helpful up to a point. The post assumed I would know what to do with the bat file template:
"C:\Windows\System32\msiExec.exe -i C:\Users\rternier\Documents\Downloads\tfpt.msi"
I changed it to the following:
C:\Windows\System32\msiExec.exe -i C:\Users\aecolkercpa\Downloads\subinacl.msi
PLEASE NOTE: I store and run all downloaded installation files from the directory C:\Users\aecolkercpa\Downloads\
Usually, after installing a program from an installation file I will delete the installation file, unless there is a problem installing the application. In that case, I save the installation file until the problem is resolved.
Also, I am not sure if the first phrase in the BAT file I created is correct,
C:\Windows\System32\msiExec.exe -i
I called the file Install MSI.bat and ran as administrator.
I clicked on Accept the warranty terms, and the msi file began to be installed. Then I got a blue screen error BAD_POOL_HEADER with lots of text messages on it. I had to reboot. When I rebooted, Windows asked if I wanted to search for a solution online to the shut down, and gave me this report:
"Troubleshoot a problem with your antivirus software
A problem related to your antivirus software caused your computer to shut down unexpectedly to protect itself from data corruption or loss.
To try to solve this problem, follow these steps. One step might solve the problem, but if it doesn't, then go on to the next step.
Update your antivirus software
Missing antivirus software updates could be the cause of your computer's problem. To make sure your antivirus is up to date, follow these steps:
Click to open Microsoft Security Center.
Click Malware protection.
If your software needs to be updated, click Update now.
If Windows can detect your antivirus software, it will be listed under Virus protection.
If your antivirus software is not displayed in Windows Security Center, go to the downloads section of your antivirus software provider’s website. Find the update for your version of the software and your operating system, and then install it. For more information, check the Help for your antivirus software.
Most antivirus software updates are free, but some providers charge a small fee for the updates. If you're using an older version of the software, you might also have to pay to upgrade to a more recent version to continue to receive the updates.
Check for multiple antivirus programs running on your computer
Running two antivirus software programs on your computer at the same time is not recommended because the two programs can interfere with each other. Even if you don't think your computer could be running two antivirus programs, antivirus software can sometimes come bundled with your computer and it might be running without your knowledge. To check if two antivirus programs are running, follow these steps:
Click the Start button , right-click Computer, and then click Manage. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
In the left pane, double-click Services and Applications, and then click Services.
Look at the list of services under the Name column. If you find two antivirus programs, right-click each service associated with one of the programs, and then click Stop. Note that there may be multiple services running for one antivirus program.
Contact the antivirus manufacturer
If you've completed the previous steps, we recommend you contact the antivirus manufacturer directly for additional support."
Since I was unsure how to parse the BAT file, it probably contained errors, which may be the reason behind the blue screen crash. Should I have moved the bat file and the subinacl.msi file to the Windows/System32 directory before running it? To a different location than the download directory?
At this point I'm rather burned out. Perhaps 50+ hours of my time have gone into trying to install a simple program, Adobe Reader 10.1.04. I would love to succeed, but I think my lack of comprehension is making it even more difficult than it might otherwise be. Instead, I'm becoming more and more confused and frustrated by all these detours and additional issues.
Is it possible Pat to arrange for you to have remote login access to my machine using Go to My PC or some other application, so that you can hands on accomplish in perhaps 5 minutes, what might take me 5 more weeks (or months) to get done?
I feel we are close to solving this puzzle, but it keeps on slipping away.
Please let me know your thoughts, and thanks as always for your help.
Cheers,
Joel
Message was edited by: EctoSD

Adobe Reader won't update

Adobe Reader will not update on my Windows 7 OS. It says:
=========================================
Update failed
Updates have been disabled by your system policy.
Error: 1007
=========================================
What does this mean? How can I fix it so that it WILL update again on its own?

codyw1 wrote:
...does Adobe have some sort of removal tool like some vendors do or anything like that?
No, just uninstall from Control Panel | Add/Remove Programs.
As for the installer, you can download it directly from http://ardownload.adobe.com/pub/adobe/reader/win/9.x/9.4.0/en_US/AdbeRdr940_en_US.exe

Help with opening Adobe Reader and downloading updates

I can not open Adobe .pdf files any longer (this started yesterday, prior to that I could open adobe files).
When I double click a .pdf file I get this notice on my screen: Windows cannot access the specified device path or file. You may not have the appropriate permission to access file.
So I went to the Adobe download site to download a new copy of Adobe. When I start the download I get this on the screen: The instruction at "0x0e3a0068" referenced memory at "0x0e3a0068." The memory could not be written. Then two options are listed: click OK to terminate or cancel to debug. So I click on cancel and I get this on my screen: Internet Explorer has closed this webpage to help protect your computer. A malfunctioning or malicious addon has caused I.E. to close this webpage.
I don't have AVG running, I do have avast but I've disabled it. I ran Registry Mechanic and an I.E. erasure program but nothing helps.
I have gone into I.E. and reduced the security level to its lowest state but no joy.
So, any ideas or suggestions on what's the problem and how to overcome it would be appreciated. Thanks, in advance, for your reply. Jim R.

Hi Mike..tried that as well but no joy. A friend of mine was looking at it all and noticed that it was an I.E. thing as far as not letting me redownload the reader so I went to Mozilla Firefox and I could download a new version but....whenever I attempt to open a .pdf file I get that message, "Windows can not open the specified device, path or file. You man not have the appropriate permissions to access the item."
Damn...this is irritating as I need to get to some of thos files as I need them for a Journal I'm working on as editor-in-chief.
It all worked just fine last Saturday but starting Monday when I was on my flight out to D.C. no joy.
Sigh...Jim R.
Jim R.
Date: Tue, 1 Dec 2009 14:50:27 -0700
From: [email protected]
To: [email protected]
Subject: Help with opening Adobe Reader and downloading updates
Under the help menu, there is an option to repair the installation of reader. Did you try that?
>

Adobe Reader 8.2.1 russian for Windows

Hello!
I heed to update Adobe Reader for Windows to 8.2.1 version for fix vulnerability (CVE-2010-0186) for russian users. I have Adobe Reader 8.1.3 russian now. It's only possible for download 8.x.x version with russian interface (9.x.x is not possible way in my case). I did't find 8.2.0 version with russian interface for download and I cannot apply 8.2.1 patch. When I try to update 8.1.3 version by Adobe Reader menu I have message like "no available pathes". Is Adobe Reader 8.2.1 russian for Windows exist? If yes, how to install one?

To LeoAdobeX
I'm using original Adobe Reader 8.1.3 russian prodused by Adobe without any third-party modification. I download it from http://get.adobe.com/reader/otherversions/ . You can repeat it follow screenshot

Adobe Reader 9.3 Update, DELL Monitor Issue, Comes up as Mobile PC

Hi Folks,
I have currently discovered a bug in the Adobe Reader 9.3 Update released on 1/12/2010 where in a multi-monitor environment one of the monitors or sometimes multiple monitors come up as a Moblie Display.
I have seen this happen when the update is applied on a Windows 7 64bit box with Quad or Dual Monitor set-up. Using Dell p2210t Monitors and Nvidia Quado NVS Cards (all models) not sure if this is only happening on other OS's with the same set-up but that's what we've seen. I have since stopped running the upgrade or roll it back on affected machines.
I wonder if ADOBE knows of the issue and has an update for it.

Use the forum for Adobe Reader.

I need that Adobe reader don`t update automatically.

Good Afternoon
In My company actually have problems with the Adobe reader update, we had worked in various solutions for example , in the program option Edit/preferences option update and check in No download.... other was program files/common files/Adobe/ rename the folder update with other character or other name.
this solutions was not succesfull , I have the problem yet.
I need help with this situation because my data channel is not working correctly, my users have problems.
If somebody know about one solutions please help me!
I need that Adobe reader don`t update automatically.
Have good day!

If you have a Windows Domain environment in your company and domain controllers are Windows 2008/2008 R2, than you can use this Grou Policy Templates: https://sourceforge.net/projects/customadmx/
They are capable of switching auto updates off.

Adobe Reader 11 search updates through svchost.exe

I'd like to know because Adobe Reader 11 search updates through svchost.exe microsoft service.
When I try to update adobe reader, firewall warn me that svchost.exe process is attempting to access to armmf.adobe.com (TCP 95.100.227.235 - Port 443).
It could be a virus that has infected svchost.exe?

Updater is using BITs (http://msdn.microsoft.com/en-us/library/windows/desktop/aa362708(v=vs.85).aspx) to downlaod manifest.
BITs could be using svchost.exe
armmf.adobe.com is the right place.
I do not think there is anything to worry about.

I am looking for the executable for Adobe Reader 10.0.0.0 for Windows 7 Professional

I need a url or the download for Adobe Reader 10.0.0.0 for Windows 7 machine. No higher version will work for my needs at the moment.

The Google Toolbar for Firefox was discontinued by Google last summer.
http://googletoolbarhelp.blogspot.com/2011/07/update-on-google-toolbar-for-firefox.html
http://kb.mozillazine.org/Using_Google_Toolbar_features_without_toolbars

I cannot open a pdf file with aole-mail. I can open pdf files from windows explorer. I have associated pdf with adobe reader. My operating system is window

I cannot open a pdf file with aol e-mail. I went to preferences in Adobe Reader but did not know what to enter for Incoming IMAP and outgoing SMTP. I can open pdf files from windows explorer as I have associated .pdf files with adobe reader. My operating system is windows 7.
When I try to open the pdf file within aol e-mail I get a message: 'Your security settings do not allow this file to be downloaded'. I have not changed my security settings (Tools, Internet Options, security).

Or http://helpx.adobe.com/acrobat/kb/pdf-browser-plugin-configuration.html

Why don't work adobe reader XI on my laptop with windows 7 home premium? Thanks for advance.

Why don't work adobe reader XI on my laptop with windows 7 home premium? Thanks for advance

Hard to say. Please let us know exactly the problem, including messages in full.

What do I do when I get a message that adobe reader 7 is not compatable with windows 8?

What do I need to do when a website sends me a message that my adobe reader 7 is not compatable with windows 8?

Are you using Adobe Reader 7 on Windows 8? If so, the message is probably correct and you should download the latest version of Adobe Reader (which is XI).
If you already have Reader XI, maybe you can give us some more details about where you are at and what you are doing when you get this message.

Installation adobe reader XI 11.0.07 in windows 8 is not installed me, gives me a message that says "windows search cannot stop". What can i do?

Installation adobe reader XI 11.0.07 in windows 8 is not installed me, gives me a message that says "windows search cannot stop" for several times. What can i do?

I have no idea what this means; maybe you need to stop indexing? Also try the installer from http://get.adobe.com/reader/enterprise/

Adobe reader X, internet exporer 9 and windows 7.

I have installed Adobe reader X, internet explorer 9 an windows 7 on my computer.
I want to view a pdf file from the net and I get a message "Cannot find adobe Reader".
What can be done to fix this?
I have tried re-installing, look for plug-ins, searched web for answers, set preferneces etc etc.
It doesn't work.
Does someone have any correct answers?

Reader X came out before Explorer 9. Try downloading the pdf via right clicking, then opening in Reader directly. This should work until Adobe addresses any issues with IE9.

Adobe Reader 9.3 update beschädigt Windows Vista

Similar Messages

Maybe you are looking for