Adobe Reader 9 crashing PC when printing - BSOD

When I try to print from Adobe Reader 9 (version 9.1.3), it crashes my PC - the BLUE SCREEN OF DEATH!!
My PC:  Dell Optiplex 755 with very fast Intel 2 Duo Core chip, 2GB of RAM (of which 1.4GB is usually free), WinXPPro SP3 with all updates, good anti-virus and anti-spyware -- a very good, fast, clean machine.
My Printer:  HP OfficeJet Pro 8500 Wireless, new six months ago and generally very good.
So I have UNinstalled Adobe Reader 9 and gone back to Adobe Reader 8.  Printed from it once this morning and saw no problem.
Any thoughts?

480 what RAM? Megabytes, Gigabytes? How about free hard drive space? Have you checked your computer for a virus? They can cause all sorts of issues. Assuming you are virus free can you turn off your virus checker and see if that has any effect?

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