Adobe Reader 9 - multiple instances performance issue

Dear all, I am having some performance issues regarding adobe reader, but only when running multiple instances. Opening a single, relatively small pdf ( 418kb ) works perfect, but adding to the list of open flies another very small file ( 102kb ), the cpu usage jumps to cca. 53% mouse movements become jumpy and the cooling fan goes nuts. Nothing helps until the second file I've opened is closed. Closing only the first instance doesn't help at all.
This happens with any two files I've tried. Large, small, graphics or not. Hardware is not the issue.
Any ideas?
Kind regards,
Vince

This second file: is it one you made? Or does it happen with any
second file?
If it isn't your file, does the problem stop if you turn off
JavaScript?
Aandi Inston

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Hi
I am a new user of Premiere 4 Elements and I completed my first project to get myself through the learning curve. However I experience a serious performance issue on my computer with this product. Sorry about the long post, I tried to give as complete info as possible. Thanks in advance for any advice on solving the issue.
1. When I open my project, a progress bar stays for several minutes at the near-completed state before the application window opens. Then the window is still frozen for several more minutes (the Windows hourglass displays for about 4 to 5 minutes) before I can actually start using the program.
2. When I task-switch (e.g. to edit a photo in another application, or to check in Windows Explorer where a file is that I want to open) task-switching is slow, and when I switch back to Premiere 4 Elements, the screen freezes again for several minutes (4 to 6 minutes) before I can continue working. Same happens after I used the option to add media from Hard Drive to the project.
3. When I press the Play button, the sound sometimes plays while the video preview gets stuck on a single frame. When I wait a while, it seems like Premiere is busy updating the icons on the timeline, and after that, I can play the video again. Sometimes the screen freezes so I canot press the pause button, and the audio just continues playing for a minute or two.
4. Last night I eventually got the project finished, and started rendering the project to a PAL DVD - quality MPEG. It was still rendering this morning, with the progress bar showing less than a third of progress. At last check it displayed an estimated 16 hours of predicted rendering time, and still increasing the time....
5. In one week of use, I experienced one to five crashes per evening while using this product.
My input files for the project are existing MPEG files that I loaded from the camera (with it's software) long before I purchased Adobe Premiere. (so I did not use Premiere's feature to import the video). This camera generates a new MPEG file each time you press the start/stop button. I can see hundreds of clips on the camera when I mount it as an external USB hard drive on Windows. I suspect the number of files has to do with my issues, so I need assistance on an improved workflow, given the source format I work with. In my test project the original footage consists of about 140 MPEG clips; about 15 photos sized to PAL DVD size (720 x 5xx), one imported DVD VOB file, and then a menu, a title or two, transition effects, and so on. The final project should render 30 minutes of video, but the original footage is about three times that duration. Can someone please suggest a workflow considering the possibility that I will have to deal with these hundreds of small clips?
The software's box specifies a Pentium 4 and 512 Mb RAM, Direct-X compatibility and 4 Gb HDD space.
My computer spec's are:
Intel Core 2, 2.13 GHz,
2 Gb DDR RAM,
200Gb Serial ATA HDD, with:
Premiere on partition C: with 25 Gb free,
Project on partition D: with 40 Gb free.
Very entry-level graphics card (purchased the PC with no thought of games or video).
XP Home is installed.
In Windows Task Manager I notice about One Million Page faults being generated for Adobe Premiere in the periods I mentioned above when Premiere gets stuck. Item 4 above was at 3.5 million page faults with about 25% progress indicated of the rendering process. Is this indicative that I need more RAM?
I have read other posts on this forum that people advise users to have Premiere on one HDD, the swap file on another physical disc and the project on yet another. I can understand the logic, but I checked that my PC was well above the software specifications on the box before I purchased, and I am not so serious about making videos that I would want to upgrade to such a monster PC. Besides if the requirements are such, Adobe should have specified that on the box.
Thanks, Willem

Willem,
Looking at your system specs., I see one major bottleneck - your I/O system. You have a partitioned HDD.
This means that the heads on your HDD are being asked to be in several places at the same time. Partitioning is an element left over from a much earlier time in computing and should not be used nowadays, with very few exceptions. I will explain. You have a fixed number of platters and heads on a single HDD. Those heads are what access the data on the platters. In the case of PE, you are asking the heads to be:
1.) reading the OS
2.) reading Premiere (your program)
3.) reading & writing the Windows Page File (Windows' Virtual Memory)
4.) reading & writing your media Assets (depending on what you're doing)
5.) reading & writing your Scratch Disk data
6.) reading & writing data for any other Process that requires it
The first step that I'd take would be to add another HDD, and do away with the partition on you Drive0. With two physical (not logical as you have) HDDs, the ideal setup would be:
1.) OS and all programs on C:\
2.) Project, Media and Scratch Disks on D:\
Things would even better, though not to the %, that adding only one additional disk, if you added two. Ideal setup for 3 HDDs would be:
1.) OS and all programs on C:\
2.) Media and additional Assets on D:\
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I've also found speed increases by having my Windows' Page File on a separate HDD, but that is overkill, really. Now, I've got 5 internals with 1.75TB of space, so it's easy for me to do this sort of thing.
You have a 200GB SATA HDD (Drive0), and I'd keep that for your C:\ (no partition) and add another SATA in 500GB - 1TB range. If you have SATA II, make sure to go with a new HDD with the exact same connector (SATA, or SATA II). Most on-board controllers can handle 4x SATA channels, so it should not be a big deal.
Most work will come from having to do a complete system backup of your Drive0 (your C:\ & D:\), as you'll need re-partition it. Another way around this would be to leave the C:\ & D:\ partitions, and just move all of your Media, Assets, Project and Scratch Disks to your new physical drive. Keep your D:\ partition, but use it only for storing maybe Audio Assets, that you use infrequently, and the like. Do not partition your new HDD (drive1).
Note on load time: that will speed up somewhat, if you get another HDD, but PE does need time to read it's XML files, that tell it the location of all Assets, then go find them, and verify that they are correct. Only a bit of a speed up there. Almost everything else that you mention, regarding speed, will improve greatly.
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BTW: great post. It is probably the most complete that I've seen in any of the Adobe forums. It's easy to read (good use of paragraphs) and contains all the data, that I could want. I'd hold this up as a model on how to ask a question on these boards.
Good luck,
Hunt
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I just posted the below on another discussion. But read below and give it a try.
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Every PDF-File: No
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Nachricht geändert durch fiduSchwarz

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The lockups have been getting progressively worse, starting with very short delays while switching between apps or even switching to desktop to mouse click a file icon there which seemed almost like my machine would get focused on whatever app I was in and would not immediately release when I switched to do other things. Now the lockups are getting longer. Photoshop is also not fully closing down. So later if I reopen it, a photoshop process is still running in Task Manager and I must force it down before I can open a new file in a new instance of photoshop.
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Jeff A Wright Feb 14, 2014 8:37 AM (in response to Michael.Noble64)
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I am having problems with the CEF helper and I have CC 1.5.1.369 as far as I can tell, on a fresh install a week old.
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Windows prof 7 sp1 64bit, 32gb ram, SSD main drive and mechanical data drive
Items added to this PC are autodesk products and Adobe CC Apps. I don't have a number of addons for CC apps like photoshop, just one plugin for photoshop called Geographic Imager.
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Other note, I turned off Syncing of settings when I first started noticing issues. Haven't tried much else besides ending CEF helper services when forced to.

I just want to note that my recommendations led my clients to purchase more than 5 licences of FMIS/AMIS througt the time.
As I see how low is the passion to react to any problem on Adobe side, I would have probably changed my mind.
This is really pain in the *** as any call to adobe official contact (taken on mind that to find one is a big quest by itself) lead just to reply "pay nasty amount for our consultancy Sir!" and it does not look any better here....
I am no novice on FMS/AMS platform, working with it more than 6 years throught many projects and I would not ask for some stupid questions which could be solved just by looking to documentation or could be solved by some performance eperience.
I am really upset for this :/

Adobe Reader 9 - multiple instances performance issue

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