Adobe Reader 9 - Runtime Error on Win Server 2003 terminal server

One of my clients has a Citrix farm utilizing 3 Windows 2003 Servers. I have 1 user out of about 20 that receive this error message when opening up PDFs. Last week I had updated the servers from 9.1 to 9.4.5 thinking that it was just a result of an outdate or corrupted install of 9.1. User is still getting the error after update though. No other users have an issue opening PDFs. The error message looks like:
I added the domain users group the the NTFS permissions on the root folder of user redirected folders with the "read/list folder contents", as outlined in similar articles, but this issue seems to be different because it's only 1 user getting the error. I did see something odd in the user's App Data\Adobe\Acrobat\ folder, it was missing a folder named 9.0. Almost like it didn't get installed for his profile. Anyone have any ideas?

Oops forgot to upload pic in last post. Here is the error:

Similar Messages

Adobe Reader X - Runtime error - Windows 7

What am I doing wrong? Any ideas?
Installed Reader X 3 times since yesterday onto differnt Windows 7 machines - including once onto a clean Windows 7 Enterprise 32bit install (i.e. no old versions of anything to remove) - and on all atempts once the software is installed and run, i just get a runtime error and it won't open up. Screenshots below

This was exactly what I expected after I read that Adobe announced Reader X (X fits really because it is the best to terminate this software).
It is always the same - the quality of Adobe software is below each expectation. Now we have the already version 10 and Adobe has still not understood the difference of Windows XP and and Windows 7 regarding user profiles - I doubt that they ever heard the term "roaming profile" or "junction/symbolic link/hard link". Some people should be forbidden to program - if I would have the choice I would select another pdf viewer. And if you try to address these kind of issues Adobe acts deaf and simply says this not supported instead of fixing their stupid mistakes in their poor products - this approach is so easy - if they continue to behave in this way and exploit their current monopole they will not survive, because all disappointed customers will switch to the next best alternative as soon as they offers a less painful product or at least better support. I start to love Steve Jobs and Apple.
The question stays: Why Adobe reinvented a bug, which was already fixed in Adobe Reader 9 - what the hell are they doing in their programming caves in India - it looks like one programmer does not speak to the other or took a very old outdated code stream - very poor versioning and quality managment.
I have to deal all the time in my Company with these Adobe Pre-Alpha products full of bugs and I'm fed up to always run into major unsolved issues - Adobe test your products before you do a final release!!!! You ever heard about a public beta phase??????
This is from your own kb article: http://kb2.adobe.com/cps/404/kb404597.html
"This error occurs when the application checks for read permissions for each directory in the path to Application Data. The application is supposed to instead only inspect for permission in the Application Data directory and below. If the requisite permissions are not found, a runtime error occurs.
The 9.4 cumulative update changes this behavior so that the application does not check for permissions on parent folders."
So read your own fu..... KB before you release anything and make such a spectacle about a <sarcasm on> "complete new version, which is the most safe, reliable and convenient reader version ever <sarcasm off> (lol)

ADOBE READER 10 RUNTIME ERROR

I keep receiving a Runtime Error C:\Program Files\ Adobe\Reader 10.0\Reader\AcroRd32.exe
I tried to upgrade to 11 and could not see or hear video.. and when I went back to 10 it dumped some Adobe files off of my desktop and now I am receiving this error and cannot open any Adobe docs..
Can anyone out there tell me what is going on???

You can try using this tool to first remove all traces of Reader from your computer:
http://labs.adobe.com/downloads/acrobatcleaner.html
Then, you can download the full offline Reader installer from
http://get.adobe.com/reader/enterprise/
After downloading, restart your computer and run the installer before doing anything else.

I keep getting an error message when I try to log into to ExportPDF through my Adobe Reader. "Network error occurred while attempting to sign in". Can anyone help, please?

I keep getting an error message when I try to log into to ExportPDF through my Adobe Reader. "Network error occurred while attempting to sign in". Can anyone help, please?

Hi Simon,
I'm sorry to hear that you're having trouble logging in to ExportPDF via Reader. I've checked your account, and all is well there.
For starters, please make sure that you have the most current version of Reader installed by choosing Help > Check for Updates.
If you're still having trouble logging in via Reader, please try logging in to the web interface at https://cloud.acrobat.com.
Please let us know how it goes.
Best,
Sara

Link broken for Adobe Reader and Runtime Software Distribution License Agreement download...

The link provided as part of the Adobe Reader and Runtime Software Distribution License Agreement, for downloading the PKG to mass-deploy Adobe Flash Player to my users (so I can update their machines to protect against yet another Flash exploit) keeps redirecting to typekit.com.
How do I go about getting the latest PKG so I can deploy the fix?

Can you try clearing your cache? This was indeed a problem earlier today (sorry!) but should be corrected now.
Thanks,
Chris

Reinstall/repair adobe reader 11.0.08 on win xp pro sp3 - ole trouble.

Hi,
i want to reinstall adobe reader 11.0.08 on win xp pro sp3.
Reinstallint using setup seem to work, but ole is not working: e.g. from word , I do insert object, click ole , select adobe acrobat object, then app freezes.
2 processes are created dor adobe reader and I have to do "end-task".
Inserting another ole object (e.g. excel) works!
I tried uninstall from control panel.
I also downloaded and ran acrobat_ittools_cleaner_p1_061713 and acrobat_ittools_cleaner_p2_061713 (downloaded from your web site), then reboot and reinstall. No change!
Any hint?

Hi albourg,
Try disabling the protected mode in Reader and check the performance.
You can find the option at: Edit > Preferences > Security (Enhanced) > Enable Protected Mode at startup
Regards,
Rave

Trying to download latest Adobe Reader - keep getting error message

Trying to download latest version of Adobe reader keep getting error message telling me that the file contains a virus - then it just shuts down

Hi neilthueel
Please try to download from Adobe Reader : http://get.adobe.com/reader/otherversions/
Regards,
Deepak

Not able to open any doc with adobe reader XI. fatal error, acrobat failed to its core DLL load

not able to open any doc with adobe reader XI. fatal error, acrobat failed to its core DLL load

See http://helpx.adobe.com/acrobat/kb/reader-core-dll-error.html

I tried to install adobe reader in my PC with Win 7 OS 32 bit but after opting run nothing happens, please help

I tried to install adobe reader in my PC with Win 7 OS 32 bit but after opting run nothing happens, please help

installer
On Tue, Aug 19, 2014 at 12:21 AM, Pat Willener <[email protected]>

Every time I try to install Adobe Reader, I get error message "object already installed". Tried all the fixes and suggestions.

Every time I try to install Adobe Reader, I get error message "object already installed". Tried all the fixes and suggestions. I need help.

If you haved tried all the fixes and suggestions, there is not much to add. Just in case: did you really try using this tool http://labs.adobe.com/downloads/acrobatcleaner.html to first eliminate all traces of Reader, and then use the full offline installer from http://get.adobe.com/reader/enterprise/?

Open Adobe Reader 9.1.1 in Microsoft Outlook 2003, SP 3

When I try to open some of my PDF files, I get a notice that I need Outlook 2007, to be able to open the files.
Is there a way to set up my computer, so the latest Adobe Reader will open in Microsoft Office Outlook 2003, SP3?

Try removing your cache. You can use Onyx or Applejack to do this.

I have windows xp serv pack 2 (32 bit ) system and i cant install adobe reader 9.5 error 150105

Ihave windows xp serv pack 2 (32bit) system and i am unable to install adobe reader 9.5 for my system . The file is downloaded completely but when the installation begins , it shows Error 150105 , " this version of windows is not supported for installation " . Pls help .

Hmm,
I checked self-extractor (Exe version from the link below) and it has proper OS and RAM levels set in the configuration file - no SP
I would advise to try MSI version from the link below:
ftp://ftp.adobe.com/pub/adobe/reader/win/9.x/9.5.0/en_US/

Adobe Reader XI - Fatal Error Acrobat failed connect DDE Server

Hallo zusammen.
Mein System ist:
Windows XP SP3
Adobe Reader XI (11.0.3)
Outlook 2010
Exchange 2010
Antivirus: Avast Endpoint Protection Suite Plus
Alle User haben ein Firmenprofil
Der "Problemuser" arbeitet an zwei PC's mit Windows XP SP3 -> Profil wurde komplett erneuert
PC HP Compaq 6300 Pro (Businesspc) -> wurde vor 1 Woche neu installiert
Seit ein paar Wochen hat einer unserer Userin das Problem dass wenn sie normal mit Outlook arbeitet und Lieferscheine bekommt, öffnet sie diese und druckt sie aus. Doch nach ein paar Stunden arbeiten tritt immer wieder der nachfolgende Fehler auf. Sie klickt auf das PDF und bevor das PDF sichtbar ist erscheint folgender Fehler:
Fatal Error
Acrobat failed to connect to a DDE server.
Sobald sie den Reader schliessen möchte, passiert nichts. Der Reader schliesst sich nicht. Sogar den Prozess schliessen geht nicht. Nur ein Neustart hilft noch.
Manchmal kann sie das PDF öffnen und lesen und der Reader lässt sicht dann aber wie oben beschrieben nicht schliessen (Fehlermeldungslos).
Wie kann ich das mit dem DDE Server beheben? Ist ev. ein Port beim Antivirus geschlossen welcher offen sein sollte?
Lg Samigasi

Das ist ein Windoof-Fehler. Das hat mit Acrobat Null zu tun. Da schmiert irgendein Dienst oder die svchost.exe selber ab....
Mylenium

Adobe Reader DC has errors and crashes with Windows Server 2012 R2

We recently installed Adobe Reader DC version of Adobe on our Windows Server 2012 R2 servers and are having issues since the launch. Few of the issues we have seen are as follows:
This version is a bit clunky and hangs.
Has a lot of pop-up boxes that appears each time I open a document.
Each time I open a document there is a Welcome pop-up box
It is a bit slow to respond between clicks
If I click on any options like File. The application hangs and then crashes. (see attached crash message)
Any help to resolve this would be helpful.
Thank you

I just had the same issue on a 2012 R2 Remote Desktop server. I fixed it by creating a registry key called Privileged under HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\DC and then creating a DWORD value in that key called bProtectedMode and setting the value to 0. This was on a brand-new server that never had a previous version of any Adobe software on it.
This is a major kludge. Hopefully Adobe will fix it soon. By the way, here's the crash signature we were getting:
Problem signature:
Problem Event Name: APPCRASH
Application Name: AcroRd32.exe
Application Version: 15.7.20033.2203
Application Timestamp: 5507d7da
Fault Module Name: AcroRd32.dll
Fault Module Version: 15.7.20033.2203
Fault Module Timestamp: 5507d7bf
Exception Code: c0000005
Exception Offset: 00a085ad
OS Version: 6.3.9600.2.0.0.16.7
Locale ID: 1033
Additional Information 1: ac05
Additional Information 2: ac0507478d1c5bd693cfc4fe3987e900
Additional Information 3: ac05
Additional Information 4: ac0507478d1c5bd693cfc4fe3987e900
Reference:
Protected Mode — Acrobat Application Security Guide

Adobe Illustrator CS2 Runtime Error

I have Adobe Creative Suite 2.0 and am running Windows 7 on my PC. Although all the other applications in the CS2 suite launch successfully, I receive a Runtime Error with each attempt to open Adobe Illustrator that reads:
"Program:…rator CS2\Support Files\Contents\Windows\Illustrator.exe
This application has requested the Runtime to terminate it in an unusual way.
Please contact the application’s support team for more information."
Is there a solution?

Hello again, the Event Log is below. Any insight you may be able to offer is greatly appreciated.
Log Name: Application
Source:        Desktop Window Manager
Date: 7/2/2014 6:55:13 PM
Event ID:      9010
Task Category: None
Level: Information
Keywords:      Classic
User:          N/A
Computer:      User-PC
Description:
A request to disable the Desktop Window Manager was made by process (Adobe Illustrator)
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Desktop Window Manager" />
    <EventID Qualifiers="16384">9010</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
    02T22:55:13.000000000Z" />
<EventRecordID>22241</EventRecordID>
<Channel>Application</Channel>
    PC</Computer>
    <Security />
</System>

Adobe Reader 9 - Runtime Error on Win Server 2003 terminal server

Similar Messages

Maybe you are looking for