Adobe Reader 9.x crashes when opening PDF's created using Office 2007

I work on the helpdesk side for a big corporation and many of our users are reporting that when they try to open a PDF, it locks up their Internet Explorer or Reader 9.x
We noticed that the problems were only caused by PDFs that were presentations created in PowerPoint, then saved as a PDF with the Office 2007 Save as PDF plugin. So what we did was engaged an engineer at Microsoft to look into the issue. They did a lot of troubleshooting and narrowed it down.
They think that if the presentation was created using PP 2003 then opened in PP 2007 then saved as a PDF then this causes AR 9.x to crash. So what they did was remove the slide number, and added a new slide number using PP 2007, save it as a PDF then it opens in AR 9.x
All other versions of AR can open the PDF under the same scenario.
Has anyone else experienced this issue?
Thanks

It's almost identical to what you posted. I think the difference was that I was trying on a machine with complete install of Acrobat which has the font packs and hence there was no hang/crash. Your file doesn't hang on that machine either.
If you look at the fonts panel in your document: File>Properties>Fonts, you'll notice that it uses MS-PGothic font which is a Japanese fonts, and hence the Japanese font pack might fix this.
Also, since you mentioned ACE.dll, the other possibility might be that there are conflicting DLLs on the system, commonly referred to as DLL Hell. Another thing to try would be to search the system for ACE.dll and see which all software install it.

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It's almost identical to what you posted. I think the difference was that I was trying on a machine with complete install of Acrobat which has the font packs and hence there was no hang/crash. Your file doesn't hang on that machine either.
If you look at the fonts panel in your document: File>Properties>Fonts, you'll notice that it uses MS-PGothic font which is a Japanese fonts, and hence the Japanese font pack might fix this.
Also, since you mentioned ACE.dll, the other possibility might be that there are conflicting DLLs on the system, commonly referred to as DLL Hell. Another thing to try would be to search the system for ACE.dll and see which all software install it.

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From: Ankit_Jain [email protected]
Sent: Monday, February 27, 2012 8:58 AM
To: TAGold
Subject: Adobe Reader X internal error when opening PDF that worked with 9
Re: Adobe Reader X internal error when opening PDF that worked with 9
created by Ankit_Jain <http://forums.adobe.com/people/Ankit_Jain> in Adobe Reader - View the full discussion <http://forums.adobe.com/message/4232243#4232243

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Hi,
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Setup
Server OS:
Windows Server 2003 SP2 - fully patched.
Other software:
Office 2003 Standard, Danish, SP3
Symantec Antivirus 10.1
Adobe Reader 8.1.2, Danish
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Uninstalling and reinstalling Adobe Reader 8.1.2 (DK).
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Adding user to local Administrators to exclude any permission related problems.
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Turn DEP off
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Message was edited by: battleaxes1

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 Re: Explorer error when opening pdf file from internet created by
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Date/Time: 2007-07-06 08:52:11.293 -0700
OS Version: 10.4.10 (Build 8R218)
Report Version: 4
Command: 0000000000000000ffffffffffc3c2c2ff5a5858ff828282ff5a5858ff9c9b9bff828282ffaeada dff5a5858ff828282ff757373ff828181ff636262ff636262ff757474ff828282ff636262ff5a585 8ffd9d9d9ff7c7b7bff757474ff7c7b7bff919090ff919090ff828181ff919090ff828181ff91909 0ff828181ff757474ff919090ff828181ff919090ff9c9b9bff989898ffffffffffffffff0000000 00000000000000000ffffffffffd8d7d7ff757474ff757474ff828181ffc3c2c2ff757474ffc3c2c 2ff828181ff757474ffc3c2c2ff757474ff919090ffc3c2c2ff757474ff757474ffc3c2c2ff82818 1fff2f2f2ffc3c2c2ff989898ff919090ffb7b6b6ff989898ff989898ffcdccccffb7b6b6ff89878 7ff989898ff989898ff898787ff89
Path: 0000000000000000ffffffffffc3c2c2ff5a5858ff828282ff5a5858ff9c9b9bff828282ffaeada dff5a5858ff828282ff757373ff828181ff636262ff636262ff757474ff828282ff636262ff5a585 8ffd9d9d9ff7c7b7bff757474ff7c7b7bff919090ff919090ff828181ff919090ff828181ff91909 0ff828181ff757474ff919090ff828181ff919090ff9c9b9bff989898ffffffffffffffff0000000 00000000000000000ffffffffffd8d7d7ff757474ff757474ff828181ffc3c2c2ff757474ffc3c2c 2ff828181ff757474ffc3c2c2ff757474ff919090ffc3c2c2ff757474ff757474ffc3c2c2ff82818 1fff2f2f2ffc3c2c2ff989898ff919090ffb7b6b6ff989898ff989898ffcdccccffb7b6b6ff89878 7ff989898ff989898ff898787ff89
Parent: WindowServer [62]
Version: 2.0.4 (419.3)
Build Version: 32
Project Name: WebBrowser
Source Version: 4190300
PID: 502
Thread: 0
Exception: EXCBADACCESS (0x0001)
Codes: KERNINVALIDADDRESS (0x0001) at 0xc0000000
Thread 0 Crashed:
0 MSL 0x188ff438 _copy_longsunaligned + 312
1 MSL 0x188fe88c memcpy + 44
2 MSL 0x18902548 __StringWrite + 68
3 MSL 0x18902358 _stdioatexit + 10124
4 MSL 0x18902a88 vsnprintf + 68
5 MSL 0x18902adc vsprintf + 28
6 com.adobe.Acrobat.framework 0x25020908 RunAcrobat + 88380
7 com.adobe.Acrobat.framework 0x25a5071c CopiesPagesPDE_GetSummaryText + 633880
Thread 1:
0 libSystem.B.dylib 0x9000b348 machmsgtrap + 8
1 libSystem.B.dylib 0x9000b29c mach_msg + 60
2 com.apple.CoreFoundation 0x907ddba8 __CFRunLoopRun + 832
3 com.apple.CoreFoundation 0x907dd4ac CFRunLoopRunSpecific + 268
4 com.apple.Foundation 0x92bef170 -[NSRunLoop runMode:beforeDate:] + 172
5 com.apple.Foundation 0x92bef0a8 -[NSRunLoop run] + 76
6 com.apple.WebKit 0x9578b610 +[WebFileDatabase _syncLoop:] + 176
7 com.apple.Foundation 0x92be01a0 forkThreadForFunction + 108
8 libSystem.B.dylib 0x9002bd08 pthreadbody + 96
Thread 2:
0 libSystem.B.dylib 0x9000b348 machmsgtrap + 8
1 libSystem.B.dylib 0x9000b29c mach_msg + 60
2 com.apple.CoreFoundation 0x907ddba8 __CFRunLoopRun + 832
3 com.apple.CoreFoundation 0x907dd4ac CFRunLoopRunSpecific + 268
4 com.apple.Foundation 0x92c076a8 +[NSURLConnection(NSURLConnectionInternal) _resourceLoadLoop:] + 264
5 com.apple.Foundation 0x92be01a0 forkThreadForFunction + 108
6 libSystem.B.dylib 0x9002bd08 pthreadbody + 96
Thread 3:
0 libSystem.B.dylib 0x9000b348 machmsgtrap + 8
1 libSystem.B.dylib 0x9000b29c mach_msg + 60
2 com.apple.CoreFoundation 0x907ddba8 __CFRunLoopRun + 832
3 com.apple.CoreFoundation 0x907dd4ac CFRunLoopRunSpecific + 268
4 com.apple.Foundation 0x92c087e8 +[NSURLCache _diskCacheSyncLoop:] + 152
5 com.apple.Foundation 0x92be01a0 forkThreadForFunction + 108
6 libSystem.B.dylib 0x9002bd08 pthreadbody + 96
Thread 4:
0 libSystem.B.dylib 0x9001f88c select + 12
1 com.apple.CoreFoundation 0x907f0434 __CFSocketManager + 472
2 libSystem.B.dylib 0x9002bd08 pthreadbody + 96
Thread 5:
0 libSystem.B.dylib 0x9002c3c8 semaphorewait_signaltrap + 8
1 libSystem.B.dylib 0x90030eac pthreadcondwait + 480
2 com.apple.Foundation 0x92be730c -[NSConditionLock lockWhenCondition:] + 68
3 com.apple.Syndication 0x9a8d942c -[AsyncDB _run:] + 192
4 com.apple.Foundation 0x92be01a0 forkThreadForFunction + 108
5 libSystem.B.dylib 0x9002bd08 pthreadbody + 96
Thread 6:
0 libSystem.B.dylib 0x900061ec syscall + 12
1 com.apple.OpenTransport 0x9a73c5a0 BSD_waitevent + 44
2 com.apple.OpenTransport 0x9a741360 CarbonSelectThreadFunc + 176
3 libSystem.B.dylib 0x9002bd08 pthreadbody + 96
Thread 7:
0 libSystem.B.dylib 0x9002c3c8 semaphorewait_signaltrap + 8
1 libSystem.B.dylib 0x90030eac pthreadcondwait + 480
2 com.apple.OpenTransport 0x9a73ce94 CarbonOperationThreadFunc + 80
3 libSystem.B.dylib 0x9002bd08 pthreadbody + 96
Thread 8:
0 libSystem.B.dylib 0x9000b348 machmsgtrap + 8
1 libSystem.B.dylib 0x9000b29c mach_msg + 60
2 ...ple.CoreServices.CarbonCore 0x90bf1dc8 SwitchContexts + 96
3 ...ple.CoreServices.CarbonCore 0x90be7a30 YieldToThread + 372
4 ...ple.CoreServices.CarbonCore 0x90bf1d10 SetThreadState + 192
5 ...ple.CoreServices.CarbonCore 0x90bf1c2c SetThreadStateEndCritical + 144
6 com.adobe.AcrobatPlugin.eBook 0x2bac4aac main + 5764
7 com.adobe.AcrobatPlugin.eBook 0x2bac49ec main + 5572
8 com.adobe.AcrobatPlugin.eBook 0x2bac4954 main + 5420
9 com.adobe.AcrobatPlugin.eBook 0x2bac48e8 main + 5312
10 com.adobe.AcrobatPlugin.eBook 0x2bac486c main + 5188
11 ...ple.CoreServices.CarbonCore 0x90bf1e6c InvokeThreadEntryUPP + 24
12 ...ple.CoreServices.CarbonCore 0x90bf1a8c CooperativeThread + 220
13 libSystem.B.dylib 0x9002bd08 pthreadbody + 96
Thread 9:
0 libSystem.B.dylib 0x9000b348 machmsgtrap + 8
1 libSystem.B.dylib 0x9000b29c mach_msg + 60
2 com.apple.CoreFoundation 0x907ddba8 __CFRunLoopRun + 832
3 com.apple.CoreFoundation 0x907dd4ac CFRunLoopRunSpecific + 268
4 com.apple.CoreFoundation 0x907ec90c CFRunLoopRun + 52
5 ...dobe.AcrobatPlugin.Comments 0x2b52617c main + 1393624
6 ...dobe.AcrobatPlugin.Comments 0x2b526aa0 main + 1395964
7 ...ple.CoreServices.CarbonCore 0x90bc57b0 PrivateMPEntryPoint + 76
8 libSystem.B.dylib 0x9002bd08 pthreadbody + 96
Thread 10:
0 libSystem.B.dylib 0x9002c3c8 semaphorewait_signaltrap + 8
1 libSystem.B.dylib 0x90030eac pthreadcondwait + 480
2 com.apple.Foundation 0x92be730c -[NSConditionLock lockWhenCondition:] + 68
3 com.apple.AppKit 0x93819708 -[NSUIHeartBeat _heartBeatThread:] + 324
4 com.apple.Foundation 0x92be01a0 forkThreadForFunction + 108
5 libSystem.B.dylib 0x9002bd08 pthreadbody + 96
Thread 11:
0 libSystem.B.dylib 0x9002c3c8 semaphorewait_signaltrap + 8
1 libSystem.B.dylib 0x90001c10 pthreadmutexlock + 472
2 com.apple.Foundation 0x92bc5a54 -[NSLock lock] + 28
3 com.adobe.acrobat.pdfviewer 0x12e66b9c dyldstub_pthread_keycreate + 316935672
4 com.adobe.acrobat.pdfviewer 0x12e68354 dyldstub_pthread_keycreate + 316941744
5 com.apple.Foundation 0x92be01a0 forkThreadForFunction + 108
6 libSystem.B.dylib 0x9002bd08 pthreadbody + 96
Thread 12:
0 libSystem.B.dylib 0x9002c3c8 semaphorewait_signaltrap + 8
1 libSystem.B.dylib 0x90001c10 pthreadmutexlock + 472
2 com.apple.Foundation 0x92bc5a54 -[NSLock lock] + 28
3 com.adobe.acrobat.pdfviewer 0x12e66b9c dyldstub_pthread_keycreate + 316935672
4 com.adobe.acrobat.pdfviewer 0x12e68354 dyldstub_pthread_keycreate + 316941744
5 com.apple.Foundation 0x92be01a0 forkThreadForFunction + 108
6 libSystem.B.dylib 0x9002bd08 pthreadbody + 96
Thread 13:
0 libSystem.B.dylib 0x9002c3c8 semaphorewait_signaltrap + 8
1 libSystem.B.dylib 0x90001c10 pthreadmutexlock + 472
2 com.apple.Foundation 0x92bc5a54 -[NSLock lock] + 28
3 com.adobe.acrobat.pdfviewer 0x12e66d24 dyldstub_pthread_keycreate + 316936064
4 com.adobe.acrobat.pdfviewer 0x12e68440 dyldstub_pthread_keycreate + 316941980
5 com.apple.Foundation 0x92be01a0 forkThreadForFunction + 108
6 libSystem.B.dylib 0x9002bd08 pthreadbody + 96
Thread 14:
0 libSystem.B.dylib 0x9002c3c8 semaphorewait_signaltrap + 8
1 libSystem.B.dylib 0x90001c10 pthreadmutexlock + 472
2 com.apple.Foundation 0x92bc5a54 -[NSLock lock] + 28
3 com.adobe.acrobat.pdfviewer 0x12e66c70 dyldstub_pthread_keycreate + 316935884
4 com.adobe.acrobat.pdfviewer 0x12e68354 dyldstub_pthread_keycreate + 316941744
5 com.apple.Foundation 0x92be01a0 forkThreadForFunction + 108
6 libSystem.B.dylib 0x9002bd08 pthreadbody + 96
Thread 15:
0 libSystem.B.dylib 0x9002c3c8 semaphorewait_signaltrap + 8
1 libSystem.B.dylib 0x90001c10 pthreadmutexlock + 472
2 com.apple.Foundation 0x92bc5a54 -[NSLock lock] + 28
3 com.adobe.acrobat.pdfviewer 0x12e66b9c dyldstub_pthread_keycreate + 316935672
4 com.adobe.acrobat.pdfviewer 0x12e68354 dyldstub_pthread_keycreate + 316941744
5 com.apple.Foundation 0x92be01a0 forkThreadForFunction + 108
6 libSystem.B.dylib 0x9002bd08 pthreadbody + 96
Thread 16:
0 libSystem.B.dylib 0x9002c3c8 semaphorewait_signaltrap + 8
1 libSystem.B.dylib 0x90001c10 pthreadmutexlock + 472
2 com.apple.Foundation 0x92bc5a54 -[NSLock lock] + 28
3 com.adobe.acrobat.pdfviewer 0x12e66b9c dyldstub_pthread_keycreate + 316935672
4 com.adobe.acrobat.pdfviewer 0x12e68354 dyldstub_pthread_keycreate + 316941744
5 com.apple.Foundation 0x92be01a0 forkThreadForFunction + 108
6 libSystem.B.dylib 0x9002bd08 pthreadbody + 96
Thread 17:
0 libSystem.B.dylib 0x9002c3c8 semaphorewait_signaltrap + 8
1 libSystem.B.dylib 0x90030eac pthreadcondwait + 480
2 com.apple.OpenTransport 0x9a74cdf0 CarbonInetOperThreadFunc + 80
3 libSystem.B.dylib 0x9002bd08 pthreadbody + 96
Thread 0 crashed with PPC Thread State 64:
srr0: 0x00000000188ff438 srr1: 0x000000000000f030 vrsave: 0x0000000000000000
cr: 0x44028244 xer: 0x0000000020000004 lr: 0x00000000188fe88c ctr: 0x000000000000006c
r0: 0x0000000038373837 r1: 0x00000000bfffc7a0 r2: 0x00000000073b3f60 r3: 0x00000000bffffff4
r4: 0x000000000000079c r5: 0x0000000000003ce0 r6: 0x0000000038373800 r7: 0x0000000000000018
r8: 0x0000000000000008 r9: 0x0000000000000001 r10: 0x0000000037666639 r11: 0x0000000039383738
r12: 0x0000000018902504 r13: 0x0000000025d49d8b r14: 0x00000000189216e8 r15: 0x0000000000003ce1
r16: 0x0000000000003ce1 r17: 0x00000000073b1000 r18: 0x00000000189216e8 r19: 0x0000000025d49d8d
r20: 0x00000000bfffcb07 r21: 0x0000000000000000 r22: 0x0000000000412698 r23: 0x00000000bfffcb08
r24: 0x00000000bfffc8b8 r25: 0x00000000bfffc8b8 r26: 0x00000000bfffc8b8 r27: 0x0000000000000007
r28: 0x0000000000000000 r29: 0x000000000dea6600 r30: 0x00000000bfffcbb0 r31: 0x00000000bfffd097
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0x92fb5000 - 0x92fc9fff com.apple.ImageCapture 3.0 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
0x92fe1000 - 0x92ff1fff com.apple.speech.recognition.framework 3.4 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
0x92ffd000 - 0x93012fff com.apple.securityhi 2.0 (203) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x93024000 - 0x930abfff com.apple.ink.framework 101.2 (69) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x930bf000 - 0x930cafff com.apple.help 1.0.3 (32) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
0x930d4000 - 0x93101fff com.apple.openscripting 1.2.5 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x9311b000 - 0x9312afff com.apple.print.framework.Print 5.2 (192.4) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x93136000 - 0x9319cfff com.apple.htmlrendering 1.1.2 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
0x931cd000 - 0x9321cfff com.apple.NavigationServices 3.4.4 (3.4.3) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationSer vices.framework/Versions/A/NavigationServices
0x9324a000 - 0x93267fff com.apple.audio.SoundManager 3.9 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound
0x93279000 - 0x93286fff com.apple.CommonPanels 1.2.2 (73) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
0x9328f000 - 0x9359dfff com.apple.HIToolbox 1.4.9 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x936ed000 - 0x936f9fff com.apple.opengl 1.4.7 /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x936fe000 - 0x9371efff com.apple.DirectoryService.Framework 3.3 /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce
0x93734000 - 0x93735fff com.apple.ServerControl 10.3.0 /System/Library/PrivateFrameworks/ServerControl.framework/Versions/A/ServerCont rol
0x93772000 - 0x93772fff com.apple.Cocoa 6.4 (???) /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x93774000 - 0x93da7fff com.apple.AppKit 6.4.7 (824.41) /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x94134000 - 0x941a6fff com.apple.CoreData 91 (92.1) /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x941df000 - 0x942a3fff com.apple.audio.toolbox.AudioToolbox 1.4.5 /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x942f5000 - 0x942f5fff com.apple.audio.units.AudioUnit 1.4 /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x942f7000 - 0x944b7fff com.apple.QuartzCore 1.4.12 /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x94501000 - 0x9453efff libsqlite3.0.dylib /usr/lib/libsqlite3.0.dylib
0x94546000 - 0x94596fff libGLImage.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x9459f000 - 0x945b9fff com.apple.CoreVideo 1.4 /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x945c9000 - 0x945eafff libmx.A.dylib /usr/lib/libmx.A.dylib
0x945f0000 - 0x94611fff com.apple.framework.Admin 1.5.6 /System/Library/PrivateFrameworks/Admin.framework/Admin
0x94625000 - 0x94625fff com.apple.AFPDefines 3.1.4 /System/Library/PrivateFrameworks/AFPDefines.framework/Versions/A/AFPDefines
0x94678000 - 0x946b0fff com.apple.vmutils 4.0.0 (85) /System/Library/PrivateFrameworks/vmutils.framework/Versions/A/vmutils
0x946f3000 - 0x9470ffff com.apple.securityfoundation 2.2 (27710) /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
0x94723000 - 0x94767fff com.apple.securityinterface 2.2 (27692) /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
0x9478b000 - 0x9479afff libCGATS.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
0x947a2000 - 0x947affff libCSync.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x947f5000 - 0x9480efff libRIP.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x94815000 - 0x94b2bfff com.apple.QuickTime 7.1.6 /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x94c0d000 - 0x94c7efff libstdc++.6.dylib /usr/lib/libstdc++.6.dylib
0x94df3000 - 0x94f23fff com.apple.AddressBook.framework 4.0.5 (487) /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
0x94fb5000 - 0x94fc4fff com.apple.DSObjCWrappers.Framework 1.1 /System/Library/PrivateFrameworks/DSObjCWrappers.framework/Versions/A/DSObjCWra ppers
0x94fcc000 - 0x94ff9fff com.apple.LDAPFramework 1.4.1 (69.0.1) /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
0x95000000 - 0x95010fff libsasl2.2.dylib /usr/lib/libsasl2.2.dylib
0x95014000 - 0x95043fff libssl.0.9.7.dylib /usr/lib/libssl.0.9.7.dylib
0x95053000 - 0x95070fff libresolv.9.dylib /usr/lib/libresolv.9.dylib
0x95789000 - 0x95817fff com.apple.WebKit 419.2.1 /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x95873000 - 0x95909fff com.apple.JavaScriptCore 418.5 /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/JavaScriptCor e.framework/Versions/A/JavaScriptCore
0x95946000 - 0x95c53fff com.apple.WebCore 418.22.2 /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore
0x95ddc000 - 0x95e05fff libxslt.1.dylib /usr/lib/libxslt.1.dylib
0x965c6000 - 0x965c7fff libCyrillicConverter.dylib /System/Library/CoreServices/Encodings/libCyrillicConverter.dylib
0x965c9000 - 0x965cafff libGreekConverter.dylib /System/Library/CoreServices/Encodings/libGreekConverter.dylib
0x965cf000 - 0x965e5fff libJapaneseConverter.dylib /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
0x965e7000 - 0x96607fff libKoreanConverter.dylib /System/Library/CoreServices/Encodings/libKoreanConverter.dylib
0x96615000 - 0x96623fff libSimplifiedChineseConverter.dylib /System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib
0x96628000 - 0x96629fff libThaiConverter.dylib /System/Library/CoreServices/Encodings/libThaiConverter.dylib
0x9662b000 - 0x9663efff libTraditionalChineseConverter.dylib /System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib
0x9a73a000 - 0x9a758fff com.apple.OpenTransport 2.0 /System/Library/PrivateFrameworks/OpenTransport.framework/OpenTransport
0x9a8d6000 - 0x9a90cfff com.apple.Syndication 1.0.6 (54) /System/Library/PrivateFrameworks/Syndication.framework/Versions/A/Syndication
0x9a929000 - 0x9a93bfff com.apple.SyndicationUI 1.0.6 (54) /System/Library/PrivateFrameworks/SyndicationUI.framework/Versions/A/Syndicatio nUI
Model: PowerMac3,5, BootROM 4.2.5f1, 1 processors, PowerPC G4 (2.1), 867 MHz, 1.12 GB
Graphics: NVIDIA GeForce2 MX with TwinView, GeForce2 TwinView, AGP, 64 MB
Memory Module: DIMM0/J21, 128 MB, SDRAM, PC133-333
Memory Module: DIMM1/J22, 512 MB, SDRAM, PC133-333
Memory Module: DIMM2/J23, 512 MB, SDRAM, PC133-333
Modem: Spring, UCJ, V.90, 7.0F, APPLE VERSION 0007, 7/31/2000
Network Service: Built-in Ethernet, Ethernet, en0
PCI Card: ADPT,1686806-04, scsi, SLOT-4
Parallel ATA Device: IBM-IC35L060AVER07-0, 57.27 GB
Parallel ATA Device: PIONEER DVD-RW DVR-111D
Parallel ATA Device: IOMEGA ZIP 250 ATAPI
USB Device: Hub, Up to 12 Mb/sec, 500 mA
USB Device: Hub in Apple Pro Keyboard, Mitsumi Electric, Up to 12 Mb/sec, 500 mA
USB Device: Apple Optical USB Mouse, Primax Electronics, Up to 1.5 Mb/sec, 100 mA
USB Device: Apple Pro Keyboard, Mitsumi Electric, Up to 12 Mb/sec, 250 mA
USB Device: Lexmark Z53, Lexmark, Up to 12 Mb/sec, 500 mA
FireWire Device: (1394-ATAPI rev1.10), Prolific PL3507 Combo Device, Up to 400 Mb/sec

I downloaded the update Adobe Reader IX and now cannot open PDF attachments on incoming emails. Why?

I downloaded the update Adobe Reader IX and now cannot open incoming PDF attachments It says "EULA display has stopped working"

Go to: C/Program Files (or Program Files(x86))/Adobe/Reader 11.0/Reader
Look for the file named "eula.exe" (or just "eula")
Double click it and accept the end user license agreement (eula)
You should not see this error anymore

Preview crashes when opening PDF produced by PDF995 software

I have a PDF from a friend that crashes on Snow Leopard 10.6.2 Preview (v5.0.1). Preview on 10.5.8 does not crash, nor does Acrobat Reader on either OS. We have duplicated the crash on 3 Macs running 10.6.2.
Application Specific Information:
* error for object 0x119f48cd8: incorrect checksum for freed object - object was probably modified after being freed.
This was part of a several page crash log, automatically sent to Apple developers.
The PDF was created using PDF995 http://pdf995.com software, using a recent version, and then the latest version, of the print driver and convert. The PDF is created from a Microsoft Publisher (Office XP) document using the “print to” function. The system creating it is Vista home premium 32 bit with all the latest updates from Microsoft. [email protected] insists that this is an Apple problem. Apple phone support could find nothing about it in their knowledge base. Ideas?

Could you provide a sample PDF file? You can always file a bug report

Adobe reader 10.1.2 crashes when opening pdf

I have a user with windows XP pro , Just recently she tries to open pdf's in outlook 2003 and it crashes. Did an uninstall of reader and re-installed and it worked fine for a couple days the it crashed again. I again un-installed and re-installed and that didn't work. When it does the error reporting it comes up with the windows error that there is a newer version and to go to the adobe web site to down load it. I have the newest vesion installed. Wonder if installing older version would work.
Thanks
Joel

I am also experiencing the same problem using Outlook 6. I have also un-installed and re-installed adobe reader, which worked for a day but now it keeps hanging after about 10 seconds.
This problem has only occurred since March 2012. Any help or solutions would be welcome.
Cheers

Adobe crashing when opening pdfs

I had been using Foxit as my default reader (3.1.4.1125). But a few months ago found that if I sent a file to someone using Adobe then they could open it.
In trying to resolve this problem I downloaded the latest Adobe reader (9.3.0). This now crashes the PC (blue screen, need to power off crash) when opnening some pdfs I receive and some of the old files on my PC.
I have asked 2 IT guys about this and tried several things but cannot get to the bottom of it.
Any suggestions would be appreciated.

Try turning off video acceleration in your video driver.

Adobe Reader 9.x crashes when opening PDF's created using Office 2007

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