Adobe reader app crashes every time I try to open documents
On the latest update (10.3 I think), I have no way of accessing my documents outside of "recents" because the documents button in the top-left corner causes the following message: "Unfortunately, adobe reader has stopped. [Report | Ok]". I don't have this problem with earlier versions.
I don't know if this is worth mentioning, but I'm using an Acer Iconia A100 tablet (recently reset to factory settings). There's nothing wrong with the pdfs themselves, they work on my PC and in other e-readers, and adobe reader crashes even when documents is empty anyway.
Help is greatly appreciated, I'll give you any additional info you need.
Thanks Vykan12 for reporting this.
We will investigate the issue and try to provide the solution ASAP.
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Date/Time:
2012-07-02 21:36:35.403 -0400
OS Version:
10.4.11 (Build 8S2167)
Report Version: 4
Command: Safari
Path:
/Applications/Safari.app/Contents/MacOS/Safari
Parent: WindowServer [58]
Version:
4.1.3 (4533.19.4)
Build Version: 1
Project Name: WebBrowser
Source Version: 75331904
PID:
413
Thread: 0
Exception: EXC_BAD_ACCESS (0x0001)
Codes:
KERN_PROTECTION_FAILURE (0x0002) at 0x00000008
Thread 0 Crashed:
0 com.apple.Safari
0x002b80ba 0x1000 + 2846906
1 com.apple.Safari
0x002b812e 0x1000 + 2847022
2 com.apple.Safari
0x002b89a1 0x1000 + 2849185
3 com.apple.Safari
0x002b8a01 0x1000 + 2849281
4 com.apple.Safari
0x000146a5 0x1000 + 79525
5 com.apple.AppKit
0x9343439e -[NSDocument removeWindowController:] + 87
6 com.apple.Safari
0x00071180 0x1000 + 459136
7 com.apple.AppKit
0x932a780a -[NSWindowController _windowWillClose:] + 209
8 com.apple.Safari
0x00130583 0x1000 + 1242499
9 com.apple.Foundation
0x927f3b97 _nsnote_callback + 230
10 com.apple.CoreFoundation
0x908563d2 __CFXNotificationPost + 345
11 com.apple.CoreFoundation
0x9084db51 _CFXNotificationPostNotification + 600
12 com.apple.Foundation
0x927ec128 -[NSNotificationCenter postNotificationName:object:userInfo:] + 121
13 com.apple.Foundation
0x927f30c9 -[NSNotificationCenter postNotificationName:object:] + 55
14 com.apple.AppKit
0x932a760e -[NSWindow _close] + 103
15 com.apple.AppKit
0x932a7580 -[NSWindow close] + 34
16 com.apple.Safari
0x00070c52 0x1000 + 457810
17 com.apple.Safari
0x00070bd5 0x1000 + 457685
18 com.apple.Foundation
0x927f79e9 -[NSArray makeObjectsPerformSelector:withObject:] + 324
19 com.apple.Foundation
0x9280866d -[NSArray makeObjectsPerformSelector:] + 141
20 com.apple.AppKit
0x9340e1d1 -[NSApplication _deallocHardCore:] + 215
21 com.apple.AppKit
0x9340dce4 -[NSApplication terminate:] + 629
22 com.apple.AppKit
0x9340da62 -[NSApplication _terminateSendShould:] + 63
23 libobjc.A.dylib
0x90a5cd76 objc_msgSendv + 54
24 com.apple.Foundation
0x92802d82 -[NSInvocation invoke] + 932
25 com.apple.Foundation
0x92842cca __NSFireTimer + 199
26 com.apple.CoreFoundation
0x9082d756 CFRunLoopRunSpecific + 3341
27 com.apple.CoreFoundation
0x9082ca42 CFRunLoopRunInMode + 61
28 com.apple.HIToolbox
0x92e01878 RunCurrentEventLoopInMode + 285
29 com.apple.HIToolbox
0x92e00eb9 ReceiveNextEventCommon + 184
30 com.apple.HIToolbox
0x92e00dd9 BlockUntilNextEventMatchingListInMode + 81
31 com.apple.AppKit
0x93286f45 _DPSNextEvent + 572
32 com.apple.AppKit
0x93286b37 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 137
33 com.apple.Safari
0x0000f6f9 0x1000 + 59129
34 com.apple.AppKit
0x932808c4 -[NSApplication run] + 512
35 com.apple.AppKit
0x93274820 NSApplicationMain + 573
36 com.apple.Safari
0x0000749b 0x1000 + 25755
37 com.apple.Safari
0x0010e512 0x1000 + 1103122
38 com.apple.Safari
0x00007219 0x1000 + 25113
Thread 1:
0 libSystem.B.dylib
0x90009817 mach_msg_trap + 7
1 com.apple.CoreFoundation
0x9082d227 CFRunLoopRunSpecific + 2014
2 com.apple.CoreFoundation
0x9082ca42 CFRunLoopRunInMode + 61
3 com.apple.Foundation
0x928585da +[NSURLCache _diskCacheSyncLoop:] + 206
4 com.apple.Foundation
0x927fbcfc forkThreadForFunction + 123
5 libSystem.B.dylib
0x90023d67 _pthread_body + 84
Thread 2:
0 libSystem.B.dylib
0x90009817 mach_msg_trap + 7
1 com.apple.CoreFoundation
0x9082d227 CFRunLoopRunSpecific + 2014
2 com.apple.CoreFoundation
0x9082ca42 CFRunLoopRunInMode + 61
3 com.apple.Safari
0x00026c6d 0x1000 + 154733
4 com.apple.Safari
0x00026b26 0x1000 + 154406
5 com.apple.Safari
0x00026aab 0x1000 + 154283
6 libSystem.B.dylib
0x90023d67 _pthread_body + 84
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000008 ebx: 0x00000008 ecx: 0xa0813d04 edx: 0xffffffff
edi: 0x026737a0 esi: 0x00000000 ebp: 0xbfffe528 esp: 0xbfffe4f0
ss: 0x0000001f efl: 0x00010286 eip: 0x002b80ba cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
Binary Images Description:
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/Applications/Safari.app/Contents/MacOS/Safari
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/System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
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/usr/lib/libsqlite3.0.dylib
0x940a9000 - 0x940e3fff libGLImage.dylib
/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyli b
0x940e8000 - 0x940fefff com.apple.CoreVideo 1.4.2
/System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x94198000 - 0x941d6fff com.apple.vmutils 4.0.2 (93.1)
/System/Library/PrivateFrameworks/vmutils.framework/Versions/A/vmutils
0x9421a000 - 0x9422bfff com.apple.securityfoundation 2.2.1 (28150)
/System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFound ation
0x94239000 - 0x94277fff com.apple.securityinterface 2.2.1 (27695)
/System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInterf ace
0x94293000 - 0x942a2fff libCGATS.A.dylib
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/C oreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
0x942a9000 - 0x942b4fff libCSync.A.dylib
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/C oreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x94300000 - 0x9431afff libRIP.A.dylib
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/C oreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x94320000 - 0x9463ffff com.apple.QuickTime 7.6.4 (1327.73)
/System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x94703000 - 0x94711fff com.apple.framework.Apple80211 4.5.5 (455.2)
/System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
0x947c7000 - 0x9490dfff com.apple.AddressBook.framework 4.0.6 (490)
/System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
0x94999000 - 0x949a8fff com.apple.DSObjCWrappers.Framework 1.1
/System/Library/PrivateFrameworks/DSObjCWrappers.framework/Versions/A/DSObjCWrap pers
0x949af000 - 0x949d8fff com.apple.LDAPFramework 1.4.2 (69.1.1)
/System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
0x949de000 - 0x949edfff libsasl2.2.dylib
/usr/lib/libsasl2.2.dylib
0x949f1000 - 0x94a16fff libssl.0.9.7.dylib
/usr/lib/libssl.0.9.7.dylib
0x94a22000 - 0x94a3ffff libresolv.9.dylib
/usr/lib/libresolv.9.dylib
0x94f57000 - 0x94f8ffff com.apple.PDFKit 1.0.4
/System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framewo rk/Versions/A/PDFKit
0x96f70000 - 0x97047fff com.apple.QuartzComposer 1.2.6 (32.25)
/System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzComposer .framework/Versions/A/QuartzComposer
0x970d0000 - 0x970d0fff com.apple.quartzframework 1.0
/System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
0x98f68000 - 0x98f91fff com.apple.CoreMediaPrivate 15.0
/System/Library/PrivateFrameworks/CoreMediaPrivate.framework/Versions/A/CoreMedi aPrivate
0x9990a000 - 0x99941fff com.apple.Syndication 1.0.8 (56.1)
/System/Library/PrivateFrameworks/Syndication.framework/Versions/A/Syndication
0x9b562000 - 0x9b5a2fff com.apple.CoreMediaIOServicesPrivate 20.0
/System/Library/PrivateFrameworks/CoreMediaIOServicesPrivate.framework/Versions/ A/CoreMediaIOServicesPrivate
0x9b8e1000 - 0x9b8f3fff com.apple.SyndicationUI 1.0.8 (56.1)
/System/Library/PrivateFrameworks/SyndicationUI.framework/Versions/A/Syndication UI
0x9fefc000 - 0x9ffaafff com.apple.QTKit 7.6.4 (1327.73)
/System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
Model: iMac5,1, BootROM IM51.0090.B09, 2 processors, Intel Core 2 Duo, 2.16 GHz, 1 GB
Graphics: ATI Radeon X1600, ATY,RadeonX1600, PCIe, 128 MB
Memory Module: BANK 0/DIMM0, 512 MB, DDR2 SDRAM, 667 MHz
Memory Module: BANK 1/DIMM1, 512 MB, DDR2 SDRAM, 667 MHz
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x87), Broadcom BCM43xx 1.0 (4.170.46.9)
Bluetooth: Version 1.9.5f4, 2 service, 1 devices, 1 incoming serial ports
Network Service: Built-in Ethernet, Ethernet, en0
Network Service: AirPort, AirPort, en1
Serial ATA Device: WDC WD2500JS-40TGB0, 232.89 GB
Parallel ATA Device: PIONEER DVD-RW DVR-K06
USB Device: Built-in iSight, Micron, Up to 480 Mb/sec, 500 mA
USB Device: Hub in Apple Pro Keyboard, Mitsumi Electric, Up to 12 Mb/sec, 500 mA
USB Device: Apple Pro Keyboard, Mitsumi Electric, Up to 12 Mb/sec, 250 mA
USB Device: USB Optical Mouse, Logitech, Up to 1.5 Mb/sec, 500 mA
USB Device: Deskjet 3840, HP, Up to 12 Mb/sec, 500 mA
USB Device: Bluetooth USB Host Controller, Apple, Inc., Up to 12 Mb/sec, 500 mA
USB Device: IR Receiver, Apple Computer, Inc., Up to 12 Mb/sec, 500 mAYou installed the Conduit spyware. To remove it, select Go ▹ Go to Folder… from the Finder menu bar, then copy the following text into the box that opens:
~/Library/Application Support/Conduit
Delete the selected item, if it exists.
Now select Go to Folder… again and enter:
/Library
From the folder that opens, delete the following items, if they exist. You may be prompted for your login password.
Application Support/Conduit
InputManagers/CTLoader
LaunchAgents/com.conduit.loader.agent.plist
ScriptingAdditions/ct_scripting.osax
Close the folder. Now select Go to Folder… again and copy:
/Applications/Toolbars
Delete that item. Close the Finder windows you opened. Log out and log back in. -
Muse crashes every time I try to open a project.
I was working on a file this morning and saved it on my desktop
I then went to open it on my laptop and Muse crashes every time I try to open it.Thanks for the quick response.
Yes, on Google Drive.
I just your answer to a post involving this after I posted this one, about it corrupting the file while syncing.
I went back and downloaded a previous version of the file from Google Drive and all works fine now.
Thanks for the solution! -
Numbers for iPad crashes every time I try to open the date and time keyboard.
I had numbers 1.6.2 installed on my iPad 2 with 5.1.1
I can use every feature without problems, but when I try to open the date time keyboard input method it crashes invariably. I tried to fiddle with language, keyboard, region settings and calendar as noted in other posts b to no avail.
Any idea?Hello, I have the same problem. I have an iPad2 with OS 6.01 and Papers, Numbers and Keynote crash every time I try to open a file. Furthermore, I saved the Getting Started file and when when I tried to open it again the software crashes. Any idea about what is going on?
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I can not download latest version of adobe flash it quits every time I try to open it.
I can not download latest version of adobe flash it quits every time I try to open it.
Try this: Adobe Flash Player 12.0.0.70.
-
Why does illustrator crash every time I try to open an .svg?
Why does illustrator crash every time I try to open an .svg?
Dunno. Do you have an example SVG that crashes Illy on your computer?
-
Safari keeps crashing every time I try to open a link from a different application, i.e. Mail. The trouble report says that some problem occurs with libcooliris.dylib plug-in. Can any one help?
Thanks!Dear Linc,
Thank you for the advice, John Blanchard1 and Linc Davis
As suggested in your reference thread I removed "/Library/Printers/hp/PDEs/hpPostScriptPDE.plugin" and the problem has been resolved.
I am guessing the the plug-in for the hp printers got corrupted and effected every thing, or became unsuitable when I installed an Apple update. I would be most grateful if you can confirm how the problem was coursed so I can understand and learn from this experiance.
Ash -
I installed the latest itunes update, 11.4.0.18. Now itunes crashes every time I try to open it.
I installed the latest itunes update, 11.4.0.18. Now itunes crashes every time I try to open it.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
If you've already tried a complete uninstall and reinstall try opening iTunes in safe mode (hold down CTRL+SHIFT as you start iTunes) then going to Edit > Preferences > Store and turning off Show iTunes in the Cloud purchases. You may find iTunes will now start normally.
You could also try working through
TS1717: iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
tt2
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