Adobe Reader Crashes when adding Signature or initials-Update

Tried both Reader X and XI. Using Windows 8. Was working previously, just started for no reason. No problem on other computer with Windows 7.
Update: Problem solved - did the Windows update from 8 to 8.1 and Adobe Reader works perfect. Not sure if this may help someone else.

I have adobe reader 11.0.09 installed on Windows 2008 R2 configured as Terminal server with Citrix XenApp 6.5 installed. The Server is hosting on average 14 - 15 simultaneous sessions. Adobe reader is installed on the server. The server is provisioned via Citrix Provisioning server 6.x
The problem:
The User with regular credentials opens two PDF files with writable fields at the same time. The user accesses the environment via remote access with Citrix receiver installed on his / her local desktop. The user fills up the text field on the first form and copies the text from the fields of first form to the appropriate fields of the second form. After few minutes adobe reader crashes.
After I was investigating the issue, I found that at certain point the application crashes and throws a record into the ProcMon list
More details from ProcMon
After the crash of the application, the highlighted section in the snapshot above disappears and the application at this time is dead.
This issue happens only when the PDF forms are opened with Adobe reader on Windows 2008R2. I have tested Adobe Reader 11.0.7 and 11.0.8 all of them are crashing the same way.
Help is more than welcome.
Thank You

Similar Messages

Adobe Reader crashes when printing

Dear sir,
Our CEO has an issue with Adobe Reader crashing when he tries to print. His Operating System is Windows Vista x64.
This issue does not happen always, but still enough to be inconvenient.
The error message from the application log of Windows is shown below:
Log Name:      Application
Source:        Application Error
Date:          09/09/10 1:27:23 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      BELT656019.logistics.corp
Description:
Faulting application AcroRd32.exe, version 9.3.3.177, time stamp 0x4c1d77af, faulting module Updater.api_unloaded, version 0.0.0.0, time stamp 0x4c1d65ab, exception code 0xc0000005, fault offset 0x6663da0f, process id 0xe94, application start time 0x01cb5011edb21b53.
Event Xml:
<Event xmlns="<http://schemas.microsoft.com/win/2004/08/events/event>">
<System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2010-09-09T11:27:23.000Z" />
    <EventRecordID>62291</EventRecordID>
    <Channel>Application</Channel>
    <Computer>BELT656019.logistics.corp</Computer>
    <Security />
</System>
<EventData>
    <Data>AcroRd32.exe</Data>
    <Data>9.3.3.177</Data>
    <Data>4c1d77af</Data>
    <Data>Updater.api_unloaded</Data>
    <Data>0.0.0.0</Data>
    <Data>4c1d65ab</Data>
    <Data>c0000005</Data>
    <Data>6663da0f</Data>
    <Data>e94</Data>
    <Data>01cb5011edb21b53</Data>
</EventData>
</Event>
Have you got any idea what the issue/solution may be?
Thank you in advance.
Best regards,
Karel Dries

sorry will not be able to attach the pdf file - The file isn't damaged as it will print from other printers as they all use the same print drivers as they print through a print server.
I have also attached to the printer off-line and used new printer drivers from HP and it still fails 20 page pdf and stops at page 9 saying cannot extract correct font.
the file was created in Quark express ver 8.
It is happening to a handfull of people

Adobe reader crashes when 2 fillable PDF's are open

We are having trouble with Adobe reader on all levels. versions 9 10 and 11 are having this problem. When we have 2 fillable PDF's open and we Tab in one or copy and paste from one to another the program crashes with no warnings. It will close both files down like we had pressed the Close buttons. Acrord32.exe crashes each time is what i have noticed. I have not messed with Registry yet because I didn't think it would be needed at this moment since it is multiple computers. This is what I have done to try and fix this error and other pertinent information:
-Changed 3D settings
-Changed Security Settings
-upgraded from 9 to 10, 9 to 11, 11 to 10, 11 to 9, and it has been set back to 11 now
-uninstalled, reinstalled
-Broke some files and repaired the program
-tested on multiple computers with same results
-All systems are XP. on 7 it seems to be stable
-tested multiple forms with same results
If you need more information please let me know. Thank you for any help you can give me.
Thanks again,

I have adobe reader 11.0.09 installed on Windows 2008 R2 configured as Terminal server with Citrix XenApp 6.5 installed. The Server is hosting on average 14 - 15 simultaneous sessions. Adobe reader is installed on the server. The server is provisioned via Citrix Provisioning server 6.x
The problem:
The User with regular credentials opens two PDF files with writable fields at the same time. The user accesses the environment via remote access with Citrix receiver installed on his / her local desktop. The user fills up the text field on the first form and copies the text from the fields of first form to the appropriate fields of the second form. After few minutes adobe reader crashes.
After I was investigating the issue, I found that at certain point the application crashes and throws a record into the ProcMon list
More details from ProcMon
After the crash of the application, the highlighted section in the snapshot above disappears and the application at this time is dead.
This issue happens only when the PDF forms are opened with Adobe reader on Windows 2008R2. I have tested Adobe Reader 11.0.7 and 11.0.8 all of them are crashing the same way.
Help is more than welcome.
Thank You

Adobe reader crashes when I print a pdf

When I try and print a PDF document, Adobe Reader crashes. The rainbow pinwheel of death comes up. The Force Quit dialogue box says that Adobe reader is not responsive. What do I do?

Thanks. Lots of us on Macs never install Adobe stuff. With Preview you can do a lot of things (like instant alpha, and dragging pages from one pdf to another). Are you also aware that in the Print menu there is a direct Print to PDF option?
Have fun.
Graham

Updated Adobe AIR and now Adobe reader crashes when trying to open PDFs created by Livescribe

Adobe AIR auto-updated earlier this afternoon, and now every time I try to open a PDF created by Livescribe, Adobe Reader crashes.
Adobe Reader XI ver. 11.0.0.379
Adobe AIR ver. 3.5.0.1060
Windows 7 Pro, SP1
I have tried uninstalling/reinstalling both AIR and Reader, to no avail. I can provide install log for AIR if needed (just need to know how to upload it, or if you'd rather me paste the text).
Thanks for any help,
-Rick

Hi Rick,
I'm surprised that the AIR update would cause Reader to crash. I received an update to Reader recently (yesterday I think), could this have also occurred on your system? Regardless, we should be able to drop back to an earlier version of AIR to try it out. Just uninstall and then grab AIR 3.4 located here:
http://download.macromedia.com/air/win/download/3.4/AdobeAIRInstaller.exe
Please let me know if this helps.
Thanks,
Chris

Adobe Reader Crashes when I attempt to print a PDF

Hi,
I am running 11.0.02 Adobe Reader on my Macbook Pro (10.6.8 Snow Leopard). Each time I download a pdf via Safari (5.1.8) and try to print, Adobe Reader locks up and crashes.
When we logged in on a guest account on my Mackbook Pro, the problem disappeared. Printing Worked.
Logged back in as me, then deleted a number of p.list files in my library preferences, even tried deleting and resintalling Adobe Reader. Still the same problem. Try to print a pdf document in Safari, Adobe Reader locks up and crashes. Save the same file to the desktop and open it directly in Adobe Reader, try to print, Adobe Reader locks up and crashes.
Any thoughts on how to fix this?
David

Hello Pat,
You are absolutely the BEST.
I followed your two recommendations and now the program is working perfectly. Yes, my Reader XI was version 11.0.10 when I was having the problems.
I never would have figured out the solution to the problem without your help. I was very pleased with your follow through.
I really appreciate your help. THANK YOU! – THANK YOU!
Adobe is a great program – I have used it for years and this is the first time I have had any problem.
Kind regards,
Hartley

Adobe reader crashes when opening, both local and from Firefox

Running Windows XP, Firefox 3.6.    Adobe 9.3 crashes Firefox when I attempt to view a downloaded pdf. When I start adobe reader from Windows "Start" it begins to start with Adobe ID screen, then stops with no other effect or error message.
Reader 9.3 worked successfully for months. Problem started after computer maintenance and cleaning up of excess files and services running in the background. I have not experienced problems with any other programs.
When the problem arose I uninstalled with Windows Add/Remove Program. Rebooted then reinstalled 9.3. Same problem.
I used Windows Installer Cleanup Utility to clean up adobe. Notice that many files and folders still exist in /Program Files/Adobe/Reader 9.0 , so I renamed folder to "OLD Reader 9.0"
Reinstalled 9.3 ....still did not work. Uninstalled, rebooted, then installed Reader 8.2. Still not working.
Somewhere in the process I also uninstalled Adobe Air and Acrobat.com.
What would cause Adobe Reader to not fully start, and to crash Firefox when it does try to start as a plug-in? How can I manually uninstall ALL of Adobe Reader?
Thanks for any input,
Mark

Ok, I just went to start up Reader 8.0, it failed with no event on screen. Event viewer gave me no report under Application. Under System I found a slewof these...
Thoughts?? Thank you,
Mark
Event Type:    Error
Event Source:    Disk
Event Category:    None
Event ID:    7
Date:        3/17/2010
Time:        10:39:54 AM
User:        N/A
Computer:    MARKCOMPUTER
Description:
The device, \Device\Harddisk0\D, has a bad block.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 03 00 68 00 01 00 b6 00   ..h...¶.
0008: 00 00 00 00 07 00 04 c0   .......À
0010: 00 01 00 00 9c 00 00 c0   ......À
0018: 00 00 00 00 00 00 00 00   ........
0020: 00 be fc 09 00 00 00 00   .¾ü.....
0028: 1d 02 30 00 00 00 00 00   ..0.....
0030: ff ff ff ff 01 00 00 00   ÿÿÿÿ....
0038: 40 00 00 84 02 00 00 00   @......
0040: 00 20 0a 12 40 03 20 40   . ..@. @
0048: 00 00 00 00 0a 00 00 00   ........
0050: 00 00 00 00 70 06 87 83   ....p.
0058: 00 00 00 00 c8 eb 6c 83   ....Èël
0060: 02 00 00 00 5f fe 04 00   ...._þ..
0068: 28 00 00 04 fe 5f 00 00   (...þ_..
0070: 08 00 00 00 00 00 00 00   ........
0078: f0 00 03 00 00 00 00 0b   ð.......
0080: 00 00 00 00 00 00 00 00   ........
0088: 00 00 00 00 00 00 00 00   ........

Adobe Reader crashes when opening any PDF

Hello!
I have the latest Adobe Reader installed on my parent's laptop. When we try to open ANY PDFs in it, the program crashes and displays the "Adobe Reader has stopped working...." message. I have tried uninstalling and reinstalling the program multiple times and still can't fix the issue. My dad needs it to fill out tax forms when the time comes.
Specs:
PROCESSOR*Intel® Core™ i7-4700MQ ProcessorOPERATING SYSTEM*Windows 7 Professional (available through downgrade rights from Windows 8.1 Pro)GRAPHICS ENGINE*NVIDIA® GeForce® GT 740M graphics with Optimus TechnologyGRAPHICS MEMORY*2GB DDR3 discrete graphics memory
M
EMORY*
16GB DDR3 memory
HARD DRIVE*
1.0TB (5400 RPM, Serial ATA)
OPTICAL DRIVE*
DVD-SuperMulti drive (+/-R double layer)
Audio and Video
DISPLAY SIZE
15.6" widescreen
DISPLAY TYPE*
HD TruBrite® LED Backlit display
DISPLAY RESOLUTION
1366x768 (HD), 16:9 aspect ratio, Supports 720p content
AUDIO
DTS Studio Sound™, Headphone jack (stereo), Microphone jack (mono), harman/kardon® stereo speakers
Communication
WEBCAM
HD Webcam and Microphone
WIRELESS LAN*
Wi-Fi® Wireless networking (802.11b/g/n)
BLUETOOTH
No Bluetooth (No Antenna)
LAN
10/100/1000 Ethernet LAN
The issue is only happening on their computer. I have the same computer model, but 2 lower and I have no problems doing anything in AR. What could be the problem and how can I help my parents fix it? Any help would be greatly appreciated. Thank you!!

Hi raptorsama,
Is there any specific error that comes?
You might need to navigate to ''C:\Program Files (x86)\Adobe\Reader 11.0\Reader'', then double-click on Eula.exe and accept the license agreement.
If this does not work, then follow these standard steps as given below:
> Enable the hidden Admin Account on Windows 7 (Ref: http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-administrator-account-on-wi ndows-vista/ )
> Disable all Non-Microsoft Startup Services
(Ref : http://helpx.adobe.com/x-productkb/global/disable-startup-items-services-windows.html )
> Disable all the Antivirus softwares like CA, Norton,Mc Afee etc. temporarily from the computer.
> Reboot and try installing in the new enabled Admin user account and check
You can also go for a repair option by selecting 'Repair Adobe Reader Installation' option under the Help menu.
Regards,
Anubha

Adobe Reader crashes when closing

Hi all
Been having some problems with adobe reader recently- not critical, just annoying. It runs fine, but then when I close it, windows tells me its crashed. Has anyone else heard of this? Might it be a sign something is corrupt somewhere?
I'm running version 10.1.0 on Vista if that helps.
Thanks very much
Jonny

When the system asks you to send a crash report to Microsoft, please do.
It will be forwarded to us so we can take a look. I am not sure if we have gotten enough reports of this kind so far.
If a crash happens after viewing a specific pdf file, let us have it so we can investigate directly, if there are no copyright or privacy issues.
Attach the file here or file a bug report at https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform&promoid=EWQQL
The bug report form doesn't let you attach a file. Include your e-mail address or URL where we can get the file.
Thanks

Adobe Reader crashes when using search feature in OSX

Every time I try to use the search feature of Adobe Reader in OSX, it stops responding and crashes. Please help.

Known bug. Use the Advanced Search instead.

Adobe reader crash when open

I haven't been able to open adobe reader on my iPad for the pass two days. Each time I attempt to open the app it crashes immediately.
is there a way to to solve this problem?
I really don't want to reinstall the app because I have a lot of files/Ebooks on it and redownloading everything back in will be a pain in my ***.
Thanks.

Try resetting your iPad. Hold down the Home and Sleep/Wake buttons at the same time. Keep holding them until you see the Apple logo, then let go. The iPad will reset itself.
The other thing you can do is to remove Reader from memory, then relaunch it: Click on the Home button. Then double-click on the Home button to see the row of apps in memory. Press and hold down on the Reader app until you see the apps "jiggle" and see red delete signs. Click on the Reader app. Click the Home button and reload Reader.

Adobe reader crashes when I try and start up

As in title, just tried to open various pdf docs but the program crashes after a few secs, I have win 8.1 running latest reader which I have just removed and reinstalled.

Some things to try...
Using Windows Explorer navigate to C:\Program Files (x86)\Adobe\Reader 11.0\Reader, then double-click on Eula.exe and accept the license agreement
Can you open Adobe Reader by itself? If so, try disabling Protected Mode [Edit | Preferences | Security (Enhanced)].
If you cannot open Reader by itself, try to disable Protected Mode in the registry; download, unzip, then run the attached registry script
It could even be a malware issue; see http://helpx.adobe.com/acrobat/kb/reader-core-dll-error.html

Adobe Reader crashing when loading inside web browser?

Hi there,
Having a very frustrating problem with adobe reader XI inside google chome. Every time I open a .pdf inside the browser it just hangs? I can see it start to load (in that I see the circle turning) but it never loads.
Please help!
Sam

Do you really use the Adobe Reader plugin, or Chrome's own PDF viewer? See http://helpx.adobe.com/acrobat/kb/pdf-browser-plugin-configuration.html

Can I delete previous Adobe Reader downloads when a new has been updated.

Can I delete prvious downloads of Adobe Reader as my computer is so slow.

As I understand things, if you uninstall previous versions of Reader in Windows, you can ruin the remaining one(s). I would suggest removing all versions of Reader and then doing a fresh install of the version you want to keep. But I have my doubts that having several versions of Reader can slow your computer very much.

Why does adobe reader crash when I activate "read out loud"

OS: Vista 64 bit
Reader versions: X and 9.4
When I attemp to activate the "read out loud" feature or set/change reading preferences, the program crashes and force closes. I did not notice a problem until updating to the new X (10.0.1). However, I never used the feature much.
I uninstalled X and downgraded to 9.4 only to find the same problem. I have a laptop with Vista 32 bit and version 9.4 and the "read out loud" feature works on it.
Any assistance would be greatly appreciated.
-Wade

I am having the exact same problem except I do use the read out loud all the time?

Adobe Reader Crashes when adding Signature or initials-Update

Similar Messages

Maybe you are looking for