Adobe Reader crashes when closing
Hi all
Been having some problems with adobe reader recently- not critical, just annoying. It runs fine, but then when I close it, windows tells me its crashed. Has anyone else heard of this? Might it be a sign something is corrupt somewhere?
I'm running version 10.1.0 on Vista if that helps.
Thanks very much
Jonny
When the system asks you to send a crash report to Microsoft, please do.
It will be forwarded to us so we can take a look. I am not sure if we have gotten enough reports of this kind so far.
If a crash happens after viewing a specific pdf file, let us have it so we can investigate directly, if there are no copyright or privacy issues.
Attach the file here or file a bug report at https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform&promoid=EWQQL
The bug report form doesn't let you attach a file. Include your e-mail address or URL where we can get the file.
Thanks
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Log Name: Application
Source: Application Error
Date: 09/09/10 1:27:23 PM
Event ID: 1000
Task Category: (100)
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Keywords: Classic
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<Event xmlns="<http://schemas.microsoft.com/win/2004/08/events/event>">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
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<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
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<Security />
</System>
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<Data>9.3.3.177</Data>
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I have tried your suggestion, but when I close the oPdfTempPdBk document down in Acrobat I get asked to save the document (the save prompt is shown) and regardless of which selection I make Adobe still crashes. Updated code:
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Set oPdfJSObj = oPdfTempPdBk.GetJSObject
oPdfJSObj.Dirty = False
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0038: 40 00 00 84 02 00 00 00 @..„....
0040: 00 20 0a 12 40 03 20 40 . ..@. @
0048: 00 00 00 00 0a 00 00 00 ........
0050: 00 00 00 00 70 06 87 83 ....p.‡ƒ
0058: 00 00 00 00 c8 eb 6c 83 ....Èëlƒ
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Adobe Reader crashes when opening any PDF
Hello!
I have the latest Adobe Reader installed on my parent's laptop. When we try to open ANY PDFs in it, the program crashes and displays the "Adobe Reader has stopped working...." message. I have tried uninstalling and reinstalling the program multiple times and still can't fix the issue. My dad needs it to fill out tax forms when the time comes.
Specs:
PROCESSOR*Intel® Core™ i7-4700MQ ProcessorOPERATING SYSTEM*Windows 7 Professional (available through downgrade rights from Windows 8.1 Pro)GRAPHICS ENGINE*NVIDIA® GeForce® GT 740M graphics with Optimus TechnologyGRAPHICS MEMORY*2GB DDR3 discrete graphics memory
M
EMORY*
16GB DDR3 memory
HARD DRIVE*
1.0TB (5400 RPM, Serial ATA)
OPTICAL DRIVE*
DVD-SuperMulti drive (+/-R double layer)
Audio and Video
DISPLAY SIZE
15.6" widescreen
DISPLAY TYPE*
HD TruBrite® LED Backlit display
DISPLAY RESOLUTION
1366x768 (HD), 16:9 aspect ratio, Supports 720p content
AUDIO
DTS Studio Sound™, Headphone jack (stereo), Microphone jack (mono), harman/kardon® stereo speakers
Communication
WEBCAM
HD Webcam and Microphone
WIRELESS LAN*
Wi-Fi® Wireless networking (802.11b/g/n)
BLUETOOTH
No Bluetooth (No Antenna)
LAN
10/100/1000 Ethernet LAN
The issue is only happening on their computer. I have the same computer model, but 2 lower and I have no problems doing anything in AR. What could be the problem and how can I help my parents fix it? Any help would be greatly appreciated. Thank you!!Hi raptorsama,
Is there any specific error that comes?
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If this does not work, then follow these standard steps as given below:
> Enable the hidden Admin Account on Windows 7 (Ref: http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-administrator-account-on-wi ndows-vista/ )
> Disable all Non-Microsoft Startup Services
(Ref : http://helpx.adobe.com/x-productkb/global/disable-startup-items-services-windows.html )
> Disable all the Antivirus softwares like CA, Norton,Mc Afee etc. temporarily from the computer.
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