Adobe Reader crashes when printing

Question

Dear sir,
Our CEO has an issue with Adobe Reader crashing when he tries to print. His Operating System is Windows Vista x64.
This issue does not happen always, but still enough to be inconvenient.
The error message from the application log of Windows is shown below:
Log Name:      Application
Source:        Application Error
Date:          09/09/10 1:27:23 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      BELT656019.logistics.corp
Description:
Faulting application AcroRd32.exe, version 9.3.3.177, time stamp 0x4c1d77af, faulting module Updater.api_unloaded, version 0.0.0.0, time stamp 0x4c1d65ab, exception code 0xc0000005, fault offset 0x6663da0f, process id 0xe94, application start time 0x01cb5011edb21b53.
Event Xml:
<Event xmlns="<http://schemas.microsoft.com/win/2004/08/events/event>">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2010-09-09T11:27:23.000Z" />
    <EventRecordID>62291</EventRecordID>
    <Channel>Application</Channel>
    <Computer>BELT656019.logistics.corp</Computer>
    <Security />
  </System>
  <EventData>
    <Data>AcroRd32.exe</Data>
    <Data>9.3.3.177</Data>
    <Data>4c1d77af</Data>
    <Data>Updater.api_unloaded</Data>
    <Data>0.0.0.0</Data>
    <Data>4c1d65ab</Data>
    <Data>c0000005</Data>
    <Data>6663da0f</Data>
    <Data>e94</Data>
    <Data>01cb5011edb21b53</Data>
  </EventData>
</Event>
Have you got any idea what the issue/solution may be?
Thank you in advance.
Best regards,
Karel Dries

Answer 1

sorry will not be able to attach the pdf file - The file isn't damaged as it will print from other printers as  they all use the same print drivers as they print through a print server.
I have also attached to the printer off-line and used new printer drivers from HP and it still fails 20 page pdf and stops at page 9 saying cannot extract correct font.
the file was created in Quark express ver 8.
It is happening to a handfull of people