Adobe Reader Crashes while opening Secure PDF Documents

Hi,
I have Adobe Reader 8.1.2. Up until today, i was able to open secure PDF documents without any issue. Suddenly, it started to give me errors, saying "Adobe Reader has encountered a problem and it needs to close. I have to tell Microsoft" and so on...
I tried re-installing 8.1.0, secure documents opened a few times and then the same problem returned. I can open normal PDF documents but the problem is with the secure ones.
Rebooting, re-installing again didn't help.
What could be the issue and how to solve it? I have Trend Micro Antivirus s/w but i always had them all these days and everything was fine.
Thanks
anand

Hi,
Can someone help me on this please?
I have tried removing Adobe Reader, re-install it but doesn't help. Secure documents do open sometimes but fail again. I have even tried removing Adobe Reader using MSI Cleanup Utility, no use.
The problem seems to be in the imapdb.dll. An error report is generated by Windows XP but it is rather large to fit in here.
I also Trend Micro Anti-Virus tool and it may have something to do with it is what i feel.
Any help on how to solve this will be great.
Thanks
Kripaludas

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Hi raptorsama,
Is there any specific error that comes?
You might need to navigate to ''C:\Program Files (x86)\Adobe\Reader 11.0\Reader'', then double-click on Eula.exe and accept the license agreement.
If this does not work, then follow these standard steps as given below:
> Enable the hidden Admin Account on Windows 7 (Ref: http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-administrator-account-on-wi ndows-vista/ )
> Disable all Non-Microsoft Startup Services
(Ref : http://helpx.adobe.com/x-productkb/global/disable-startup-items-services-windows.html )
> Disable all the Antivirus softwares like CA, Norton,Mc Afee etc. temporarily from the computer.
> Reboot and try installing in the new enabled Admin user account and check
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This appears to have reduced the time to load a document. Thanks Jimb From: Anubha Goel <[email protected]>
To: jimb70395944 <[email protected]>
Sent: Friday, March 20, 2015 4:37 AM
Subject: You have been mentioned by Anubha Goel in Re: why does reader freeze while opening some pdf files and others open instantaneously? in Adobe Community
|
You have been mentioned
by Anubha Goel in Re: why does reader freeze while opening some pdf files and others open instantaneously? in Adobe Community - View Anubha Goel's reference to you Hey jimb70395944, Please try disabling protected mode under 'Edit> Preferences> Security (Enhanced)' and uncheck 'Enable Enhanced Security' option.Then, try again and let me know. Regards,Anubha
Participate in the conversation by replying to this email
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