Adobe reader crashing on mac yosemite
Hi There, When I try to print a document, the first pdf prints, then the second pdf has an error message, "the document could not be printed" then "there are no pages selected to print" then it crashed with a long error message. I am on a mac 10.10.2 Yosemite. Can anyone help please ? I have tried unistalling and reinstalling, i have now tried version 10.0.09 and its still happening
Can anyone assist ?
What happens if you download the pdf first and open/print it through Reader and not in the browser?
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Hey ym10541482,
Could you please uninstall Adobe Reader and then again install it from the link mentioned below:
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Process: AdobeReader [2595]
Path: /Applications/Adobe Reader.app/Contents/MacOS/AdobeReader
Identifier: com.adobe.Reader
Version: 11.0.0 (11.0.0)
Code Type: X86 (Native)
Parent Process: launchd [236]
User ID: 501
Date/Time: 2013-05-03 11:16:09.245 +0200
OS Version: Mac OS X 10.8.3 (12D78)
Report Version: 10
Interval Since Last Report: 28913 sec
Crashes Since Last Report: 1
Per-App Interval Since Last Report: 39 sec
Per-App Crashes Since Last Report: 1
Anonymous UUID: <cut>
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x000000000000000e
VM Regions Near 0xe:
--> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Applications/Adobe Reader.app/Contents/MacOS/AdobeReader
VM_ALLOCATE 0000000000001000-0000000000052000 [ 324K] ---/--- SM=NUL
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.apple.CoreFoundation 0x921673fa __removeHandler2 + 218
1 com.apple.CoreFoundation 0x92062053 CFRunLoopRunSpecific + 419
2 com.apple.CoreFoundation 0x92061e9b CFRunLoopRunInMode + 123
3 com.apple.HIToolbox 0x91af0f5a RunCurrentEventLoopInMode + 242
4 com.apple.HIToolbox 0x91af0bf5 ReceiveNextEventCommon + 162
5 com.apple.HIToolbox 0x91af0b44 BlockUntilNextEventMatchingListInMode + 88
6 com.apple.AppKit 0x90fff9aa _DPSNextEvent + 724
7 com.apple.AppKit 0x90fff1dc -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119
8 com.apple.AppKit 0x90ff563c -[NSApplication run] + 855
9 com.adobe.Acrobat.framework 0x000671ba 0x5a000 + 53690
10 com.adobe.Acrobat.framework 0x00065c53 RunAcrobat + 307
11 com.adobe.Reader 0x00052ed5 main + 91
12 com.adobe.Reader 0x00052e71 start + 53
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x92dd69ae kevent + 10
1 libdispatch.dylib 0x964a0c71 _dispatch_mgr_invoke + 993
2 libdispatch.dylib 0x964a07a9 _dispatch_mgr_thread + 53
Nachricht geändert durch Cliff_ArnoldTry downloading the offline installer from http://get.adobe.com/reader/enterprise/
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More details from ProcMon
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Error:
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/DanielPDN
Happy to look at the dmps if you can get to them.
Please follow our instructions for finding and uploading the files we need to help you fix your computer. They can be found here
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