Adobe reader does not save print code

Hello,
one of my customers uses print codes to print to the copier. His print code has been entered into his print settings but in order for the printer to accept his code he must open his print options and then close the print options (no changes need to be made). Can anyone shed some light on why this is the case?

Hi paulf96758836,
Please let me know what version of Adobe Reader are you using.
Does it prints your pages fine apart from print code problem?
Try removing the code, close Reader and then again set the code after launching Reader.
Now check and let me know.
Regards,
Anubha

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