Adobe Reader Error on our site

Hey we loaded multi page research reports but we are getting complaints from people on firefox browsers that the .pdf files show up blank. no error code or anything. Has anyone else come across this before?
Thanks,

This really should be in the Adobe Reader for Mac forum instead of the iOS forum. I did a google search on the topic and the problem seems to appear for PDF's that have been altered during transfer. For example, if a PDF is incorrectly downloaded from FTP as ascii, or if the PDF was altered by your firewall. Have you tried a PDF that you have downloaded from the web like the IRS tax tables? http://www.irs.gov/pub/irs-pdf/i1040tt.pdf
Please let me know if this helps. If not, I will move it to a forum that might be better able to help!

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Chris

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To view the full contents of this document, you need a later version of the PDF viewer.

Pat Willener!
GREAT THANKS! GREAT THANKS! GREAT THANKS!
I was using Google Chrome, and did not suspect that this could be the
problem.
I used I.E. and the download worked. So that's it.
Great thanks again.
Vilson Drehmer
Rua Balduíno Pedro Vier, 693
CEP 95.880-000 - Estrela - RS
Fone: (51) 8401.2253
E-mail: [email protected] <[email protected]>
CRA-RS 6364
2014-05-28 5:26 GMT-03:00 Pat Willener <[email protected]>:
Adobe Reader error when downloading a Form (IMM5257E - required for
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Computer is ACER Aspire -4830TG laptop, with 8GB RAM, i5-2430M intel processor.
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Hey, Pat,
Sorry for the late response. Had family visiting and didn't get back to the computer until now. The event log entry follows:
Log Name:      Application
Source:        Application Error
Date:          8/16/2012 7:31:28 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      June-PC
Description:
Faulting application name: AcroRd32.exe, version: 10.1.3.23,
time stamp: 0x4f7bc349
Faulting module name: Comctl32.dll, version:
6.10.7601.17514, time stamp: 0x4ce7b71c
Exception code: 0xc0000005
Fault offset: 0x000579c9
Faulting process id: 0x1924
Faulting application start time: 0x01cd7baafa878e61
Faulting application path: C:\Program Files
(x86)\Adobe\Reader 10.0\Reader\AcroRd32.exe
Faulting module path:
C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_no ne_41e6975e2bd6f2b2\Comctl32.dll
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While trying to download adobe reader Error msg: already have a more productive application?

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(Gary_Roger) wrote:
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We downloaded Adobe Reader XI and our PC no longer works properly.

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Adobe Reader Error (21)

Please help!
When trying to save a PDF file to Adobe; I keep getting this error message: "The document could not be saved. There was a problem reading the document. (21) After I close the box, a separate box pops up stating: "Insufficient data for an image." I've tried to update Adobe and also tried the fix, I currently have Adobe Reader 11.0.10. Afterwards the image is distorted and missing things. Please help me!!

Ok, I have a workaround.
First, a preface for the Adobe folks: I had been going to my banking websites (I have more than one) and clicking on their button to download my monthly statement in PDF format. My IE11 browser always offers me the choice to Open, or Save, or Save As. Habitually, each month I select Open so I can first view the document then, in the Adobe reader itself, I click File then Save As. Once I click the final button to actually save it, is when the Error 21 pop-up appears. I noticed that I have no problem when doing the same thing today from another online bank, or from online websites that are not banks. I felt I had isolated the problem to just one certain online bank.
So I called that bank today asking if anyone else had called them to report this problem. Apparently I was not the first one to call because they brought a lady to the phone who acknowledged I was having Error 21 and asked me if the pop-up I saw said their bank name or if it said Adobe. I replied Adobe. She then told me to do this:
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