Adobe Reader font size when printing

I am having an issue with an employee and printing from Adobe Reader. The user is using Windows 7 Ultimate on version 11.0.07 of Adobe. She uses a program called certified mail where she prints addresses on to certified mail forms. The font is extremely small. She uses an HP Laserjet 1536 printer. I have contacted HP and they showed me the Preferences>Commenting section to change the font in Adobe from size 10 to 14 but this still didn't help her problem. This employee can print to a different network printer and it prints the fonts larger, the way they want them to be. This seems to be to her local 1536 printer, which is attached via USB cable.
My question is, how do I change the size of the font to make it more legible? When she prints these forms, it pops up in Adobe to print preview. The preview fonts are very small. I was told to change the resolution on the printer, but that will only show the preview as larger and not the actual print.
Any help would be appreciated. Thank you.
John G.

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