Adobe Reader has encountered a problem and needs to close.

When reading PDF attachments, I get the following: Adobe Reader has encountered a problem and needs to close. I have tried to remove Adobe Reader via Control Panel, Add or Remove Programs but that won't work. I get this: This patch package could not be opened. Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package. I don't know how to do what is being asked. I have tried to download Adobe Reader again but get this when I do: Note: this application already installed.
I have Adobe Reader X (10.0.1) with an update installed on 2/19/2011. I have Windows XP SP3.
Anyone who can help me get Adobe Reader working correctly again or uninstalling it so I can reinstall.
Thanks for any help.

Thanks for the input. Did you remove Adobe Reader 10 first before you downloaded the older version? If you removed it, how did you do that? The add/remove programs in control panel won't let me remove it -- it says a patch package can't be opened.
Date: Mon, 9 May 2011 00:12:41 -0600
From: [email redacted by moderator]
To: [email redacted by moderator]
Subject: Adobe Reader Adobe Reader has encountered a problem and needs to close.
hi
i had also the same problem with that version.
so i download older version and this solved the problem.
>

Similar Messages

Getting "adobe Reader has encountered a problem and needs to close

On Windows XP service pack 3. Adobe Reader X
Get "Adobe Reader has encountered a problem and needs to close." . I have uninstalled adibe and reinstalled it and problem came back within 2 weeks after working for a short time.

Try the following:
Uninstall Adobe Reader X
Reboot your computer
Delete directory C:\Program Files\Adobe\Reader 10.0
Download the EXE or the MSI installer from ftp://ftp.adobe.com/pub/adobe/reader/win/10.x/10.1.0/ and execute e.g. either of the following files:
AdbeRdr1010_en_US.exe
AdbeRdr1010_en_US.msi
Good luck!

Adobe Reader 10 + Plugins = Adobe Reader has encountered a problem and needs to close.

Platform: Win XP SP3 and Win7 SP1 (both 32bit)
Problem experienced with both Reader 10.0.1 and 10.1
To eliminate our custom plugins as an issue, we've performed our testing using a generic plug-in using the Adobe plug-in creation method.
We encounter this error ~3 times out of 5 tests.
When using a plugin I recieve the error about 2 seconds after I close Reader.
This is the message displayed in "more information":
Error signature
AppName: acrord32.exe AppVer: 10.1.0.534 ModName: acrord32.dll
ModVer: 10.1.0.534 Offset: 0001912d

spartan@343 wrote:
I can start PSE but when I start the organizer I get the error once the organizer opens.
You haven't said how are you starting the PSE? There are many ways, of course, but the two main methods are:
1) clicking on the desktop icon
2) Start/Windows Logo >> All Programs > Adobe Photoshop Elements
Now I suggest use the second method and then go into Edit first. Once you are in Edit, click on the Organizer icon on the top right corner.
This should start the organizer. Hopefully this would fix it forever when you exit from the PSE because the settings are normally saved on exit.
The above is an adaptation of this thread:
<http://forums.adobe.com/message/4597703#4597703>
Good luck.

Adobe Audition has encountered a problem and needs to close.

I have been using Audition 2.0 on this computer for quite some time and suddenly now when I open it, I get the cryptic error dialogue:
"Adobe Audition has encountered a problem and needs to close. We are sorry for the inconvenience. If you were in the middle of something, the information you were working on might be lost. For more information about this error, click here."
When I click for more information, it's something useless like:
AppName: audition.exe AppVer: 2.0.5306.2 ModName: unknown
ModVer: 0.0.0.0 Offset: 65726168
Nothing on my computer has changed. There are no viruses. I have not added any new audio plug-ins. I am completely up to date with all critical Windows XP SP3 updates and none have been downloaded and installed recently anyway.
I searched the knowledgebase and found a document that suggesting many things to try. I tried them all, including running the Windows hard disk "check disk" tool with options to fix file system errors and recover bad sectors. I also defragmented the hard drive. Lastly, I completely uninstalled Audition, then manually deleted any remaining files, including registry entries as suggested in another knowledgebase article.
I then re-installed Audition 2.0 and it did exactly the same thing! This it maddening. Now it gets even more interesting. I discovered that if I start up the
Adobe ExtendScript Toolkit that Adobe Audition installed also, then try to launch Audition from the toolkit, IT STARTS CORRECTLY! I can then close the toolkit and use it like normal. Weird work-around.
What the heck could possibly be going on? Anyone have any ideas? I've attached the error log file that is generated by the error but I doubt it will be of much help.
Thanks!
Steve in Chicago

stevefoobar2: I may have found a solution for you.
I had the same thing happen to me today. I was using Audition 2 this morning without any problems. But this afternoon, it started giving me the exact same error with no apparent reason. Nothing on my system had changed.
So I uninstalled it and installed Audition 3 in its place. Audition 3 continued to have the same problem that Audition 2 had, so we can assume that this is not something that was changed between versions.
But my attention was brought to the fact that you and I are both running Windows XP SP3 fully up-to-date. So I thought I'd try seeing it from the angle of a problem with Windows instead of Audition, and see if I didn't get a better result -
First, I logged on to Windows as Administrator. This may or may not be required, but you'll probably want to do it just in case (you'll see what I mean later). At this point, Audition still crashed the same way when I opened it, so I moved on to my next troubleshooting strategy -
Instead of opening Audition directly, I right-clicked the Audition icon and selected "Run as..." This may seem odd since I was already logged in as Administrator, but it proved to be the solution in my case.
In the "Run As" diolog, there are two main options: run as current user, or run as another user.
Since I was already logged in as Administrator, I could safely select the first option (run as current user). But here's the catch: selecting the first option allowed me to UNcheck the box underneath that says "Protect my computer and data from unauthorized program activity" (see the attached picture)
Audition opened without any problems when I did this.
This makes me think that one of the Windows security features suddenly decided to block something that Audition was trying to do, crashing the program in the process. By turning off this security feature, the problem was solved. And I only had to do it once. Every time afterwards, Audition has opened without any problems when I simply open it from my desktop. Perhaps Windows now remembers not to block Audition in the future.
However, I have not restarted my computer yet, or logged off as Administrator. You may need to tweak this solution if you plan to do either of these things. You may end up having to "Run as" Audition every time you restart your computer or log off. You may even need to select the SECOND option, and run the program as Administrator with the appropriate password.
Anyway, this was the only post I could find on Adobe.com concerning this problem, so I thought I'd post my solution in case it helped someone else.

Adobe Captivate has encountered a problem and needs to close. We are sorry for the inconvenience.

I am trying to use Adobe Captivate 5 and I am receiving this message when trying to open the application,
"Adobe® Captivate® has encountered a problem and needs to close. We are sorry for the inconvenience."
Can you explain how this issue can be resolve!?

Hi there,
On which operating system are you using Adobe Captivate?
Please recreate the preferences of Captivate, following is the location of Captivate Preferences:
Windows 7: C:\Users\[user name]\AppData (hidden folder)\Local\Adobe\Adobe Captivate 5 folder
Windows XP: C:\Documents and Settings\[user name]\Local Settings\Application Data\Adobe\Adobe Captivate 5 folder
Mac: /Users/[user name]/Library/Preferences/Adobe Captivate 5 folder
rename Captivate 5 to Captivate 5_old
and then try to launch Captivate 5
Thanks.

Adobe Acrobat has encountered a problem and needs to close.

Just recently when I launch Acrobat X after about 10 seconds I get this error, "Adobe Acrobat has encountered a problem and needs to close. We are sorry for the inconvenience." I can create PDFs and open PDFs for 10 seconds. I've done a repair of Acrobat, I tried a new user account, and I disbled all my start up items. I still get the same error I have no clue what to do. Any suggestions?
J.R.

OK Will, I pressed ctrl + Shift and double clicked on a desktop icon of a file.pdf I had saved there and it opened and is still open. By not pressing ctrl + Shift the file opens then closes with that error in about10 seconds.
So now, what has that proved to us is the issue? Doesn't that load Acrobat without all the extensions?
This issue just started a few days ago and all I remember installing on my computer were some Window's updates.
J.R.

Adobe Reader want open - 'Adobe Reader 9.4 has encountered a problem and needs to close'

Hello,
Idesperatelly need a help with this. Adobe Reader simply can't open and I have over and over the same information 'Adobe Reader 9.4 has encountered a problem and needs to close.' Obviously there is error raport created for this problem and the help I have from Microsoft is absolutelly useless. I already uninstall all acrobate and adobe programs and install adobe reader again, but nothing change. Now I stuck with some different program as temporary solution and no solution for this problem. Please if anybody have idea how to solve it... Pls heeelp!!!!

After 3 uninstall's and 3re-installs for AR 9.4 and no solutions forthcoming from the AR tech's/personnel, I have decided to go with another PDF reader that seems to be working fine. Please remove me from your e-mail listing. I tried but not successful as I still receive mail from Adobe about problems not even related to mine. During my search at adobe, I found many users with the same problem but no fix available. You would think that a update correcting these product would be in order. So again, remove me from the AR e-mail list. TU

Adobe reader 9.1 has encountered a problem and needs to close

How many other ADOBE subscribers have suffered the same frustrations as we have?
Over the last 4 days and numerous hours of frustration installing and uninstalling ADOBE 9.1 [and 7.1 and 8.1.3] to resolve the unknown cause of the current Adobe message - ."Adobe reader 9.1 has encountered a problem and needs to close" ..... without identifying the problem..... or its' cause.
Numerous error reports were forwarded to Adobe, but without response!
Unable to converse/communicate with anyone at Adobe Technical Support, it was suggested that we review Adobe Forums to see if anyone else was having similar UNKNOWN problems. Sure enough we found many subscribers [probably hundreds] suffering the same frustrations during the downloading of 9.1 upgrade AND former upgrades. We also found a band-aid solution to the UNLNOWN Adobe problem - at the suggestion of others we created and logged into a new account - a nuisance, but it works..... so far!
It makes you wonder if ADOBE ever reads what's going on. If they did, perhaps they good avert the problem/s and prevent service/subscriber discontent.
We certainly don't intend to ever download another Adobe upgrade!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

The "Adobe Reader X.x has encountered a problem and needs to close" has been up very many times and a variety of solutions has been suggested.
(If necessary to do a re-install then un-install and turn off protection-programs + re-boot - check the stayed turned off - before re-installing !)
Here is some of the suggestions :
Log into a new user account :
http://forums.adobe.com/thread/392933?start=23&tstart=0
http://forums.adobe.com/thread/392933?start=17&tstart=0
http://kb.adobe.com/selfservice/viewContent.do?externalId=329444&sliceId=1
Change compatability tab settings :
http://forums.adobe.com/thread/392933#1775578
http://kb.adobe.com/selfservice/viewContent.do?externalId=330028
Accept license agreement (!!!???) :
http://forums.adobe.com/thread/392933?start=29&tstart=0
http://forums.adobe.com/thread/392933?start=34&tstart=0
Permissions problem :
http://forums.adobe.com/thread/392933?start=27&tstart=0
Clean-up you temp directory :
http://forums.adobe.com/thread/392933?start=24&tstart=0
Regards
Fiat Lux !

Adobe Reader 8.0 has encountered a problem and needs to close. We are sorry for the inconvenience

Ver 8 installed fine but can't get it to launch from any application. Have tried going back to earlier versions (6.1,6.2,7) but the same problem occurs.
Same error message each time:
"Adobe Reader 8.0 has encountered a problem and needs to close. We are sorry for the inconvenience"
AppName: acrord32.exe AppVer: 8.0.0.456 ModName: acrord32.dll
ModVer: 8.0.0.456 Offset: 00020916
Tried every troubleshooting tip in the Support Knowledgebase to no avail.
Have been using Reader for years with never any problems and now I can't seem to get this fixed after numerous hours.
Any suggestions would be appreciated. Is there a free support line I can call or is it paid support only?
Thanks,
Dee

Like others my problem was Adobe Reader 8.1.2 died terribly and with a buggy stench with the following error:
AppName: acrord32.exe AppVer: 8.1.0.137 ModName: msvcr70.dll
ModVer: 7.0.9466.0 Offset: 000013d6
RESOLUTION ON XP SP2
1. Control Panel, Users
2. Create a new user account NewUser (for example)
3. Start, Log Off
4. Switch Users to the NewUser
5. Wait the mini eternity for new user to be set up.
6. Start Adobe Acrobat 8.1.2 and you will see a red splash screen along with some license updating things.
7. Adobe 8.1.2 now starts fine under NewUser
8. Switch back to your regular user name. Start, Log off, Switch Users
Now a note to Adobe. Do you folks really have to make this such a frickin pain to get working? Do you at Acrobat have any idea of how much time we users blow and how much of our lives pass by while we try to re-download and work with this product? You are directly responsible for a small slow down in the world economy by this. Get the hint.... create an 8.1.3 that omits the secret code steps above.
The only thing that kept my sanity during this were nice songs on channel 86 on SIRIUS. Thank you SIRIUS.
Thanks,
Jim

Help! - Error: Adobe Reader 8.1 has encountered a problem and needs to close.(5/07/08)

When I download and install Adobe Reader 8.1.2 the final installation messages says it was a successful installation. All looks good, but when I try to open it I get the error message:
Adobe Reader 8.1 has encountered a problem and needs to close.
I have uninstalled and re-installed several times, but with the same result.
I have Windows XP Pro, plenty of free disc space and memory.
I used to have Adobe Reader 7, and it worked perfectly. I inadvertently uninstalled it, and wish I could re-install it but that download doesnt seem available.
Attempts to fix:
Cleaned disc and de-fragmented.
Disabled antivirus software.
Ideas anyone?
Thanks, Jeff

June,
Adobe Reader 8.1.1 has been corrupted---8.1.2 is supposed to remedy this. TRY "WINDOWS INSTALLER CLEANUP UTILITY"
1. Open Browser---Type in "WINDOWS INSTALLER CLEANUP UTILITY"
2. When results appear--Look for "support,microsoft.com-DESCRIPTION OF WINDOWS INSTALLER CLEANUP UTILITY"-----CLICK
3. When page opens-scroll down to "Download the Windows Installer Cleanup Utility Now"
(Read instructions or not)
4. When "File Download-Security Warning" box appears--CLICK-"RUN"
5 After download completes--Open "PROGRAMS" on your computer and look for "WINDOWS INSTALL CLEANUP"--CLICK to open
6. When "box" opens--look for 8.1.1 or Adobe 8.1.1--CLICK (HIGHLIGHT)
CAUTION-----DO NOT HIGHLIGHT ANY OTHER PROGRAM---CAUTION
7. At bottom of "box"----CLICK-"REMOVE"
8. Go back to "CONTROL PANEL-ADD/REMOVE PROGRAMS"--Adobe should not be there.
9. Download "ADOBE READER 8.1.2 From Adobe web-site

Error: adobe acrobat elements has encountered a problem and needs to close

When I right-click to Convert to PDF or Convert to PDF and EMail for .xls, .xlsx, .doc, .docx, .pptx, .ppt, .pub, and .igx items (what I've tried so far), I get the following error: "Adobe acrobat elements has encountered a problem and needs to close". It works fine on .bmp .tif, .txt, .htm, and .jpg (what I've tried so far). I am not having problems printing to Adobe to convert, nor am I having problems creating a PDF within a program, and I'm not having problems converting from IE. I am using Windows XP Professional, Microsoft 2007, and IE 7. My Adobe product is Adobe Acrobat X Pro Version 10.1.2. What can I do to resolve this problem? Thanks.

No, I don't have an older version. I did a search on my C drive for anything that has a name of Acrobat Elements and came up with the following: (I'm hoping you can see this)

Adobe Photo Downloader has encountered a problem and needs to close. We are sorry for the inconvenience. Error Code: c0000005 Address: 76f73ac3 I clicked on the OK button and the downloader closed. I then tried to download from the organizer. I

Photoshop Elements 12
Adobe Photo Downloader has encountered a problem and needs to close. We are sorry for the inconvenience.
Error Code: c0000005
Address: 75e32f71
I clicked on the OK button and the downloader closed.
I did a search on this error code (c0000005) and there seems to be a workaround but no solutions, why is this? I ask that because this problem seems to be years and years old, going back to at least 2005 (do the math that is 10 years).
I don't even have the Camera hooked up and I get this error on download. I redownloaded everything and reinstalled. I allso saw the AVI issues reported with this proble so i updated Quicktime though without the camera being hooked up when I get this error I didn't expect that to work. I tried support and they wouldn't help because I bought it in March this year. Pretty frustrating as I have re-purchased Elements about every 2 years. I think I might need a new CODEC? I had this problem on an Earlier version And I seem to remember that being the Fix but this may be something completely different

I finally found that it was missing a picture so the Catalog was "corrupted". I just deleted the picture and it started working.
I hate Adobe and their total lack of support - thanks for nothing Adobe . Also get this - they offered me to upgrade to 13.0 ( My 12.0 is only 6 months old but they still don't support it on errors. Only install errors!
I have upgrade and repurchase this product 4 times now. I will find something else next time!

Adobe Flash CS5 has encountered a problem and needs to close

Hi,
I have two laptops. I have installed Adobe Flash CS5 in my first laptop (Windows XP). When I start the application, it shows the following message:
"Adobe Flash CS5 has encountered a problem and needs to close"
I have installed the Flash CS5 in my second laptop and it worked fine.
Error signature:
AppName: flash.exe AppVer: 11.0.0.485 ModName: updaternotifications.dll
ModVer: 1.0.0.64 Offset: 0006a8dc
Can anybody help?
Thanks.
Housea

try this also
1. Reset preferences:
To reset on Windows, delete:
C:\Documents and Settings\username\Local Settings\Application Data Adobe\Flash CS4\
C:\Windows\system32\Macromed\Flash\FlashAuthor.cfg
To reset on Mac OS X, delete:
/Users/username/Library/Preferences/Flash CS4 Preferences
/Users/username/Library/Preferences/Flash 10 MRU
/Users/username/Library/Preferences/com.adobe.flsh-10.0.plist
/User/%username%/Library/Application Support/Adobe/Flash CS4/
/Library/Application Support/Macromedia/FlashAuthor.cfg
2. Install the latest Flash update if available.
3. Install the latest version of Flash.
4. Install current Windows service packs and other updates.
5. Run Flash in a simplified mode (Windows). / Run Flash in safe mode (MAC OS - Refer to http://kb2.adobe.com/cps/404/kb404936.html)
Some applications or services may cause system errors or freezes when running concurrently with Flash. Services are specialized programs that perform functions to support other programs. Before starting Flash, disable other applications, including startup items (items that start automatically), and services.
To disable startup items and services, see "Disable startup items and services (Windows XP)" (TechNote kb404984).
To re-enable startup items and services:
1. Choose Start > Run, type msconfig, and click OK.
2. Choose Normal Startup on the General tab, click OK, and restart the computer.
Note: If unselected items were present on the Services or Startup tab, then you will need to unselect them again
6. Install Flash from the desktop.
7. Reinstall Flash in a simplified/safe (for MAC OS) mode.
8. Run Flash in a new user account.
9. Check for font problems.
10. Optimize handling of temporary files by Windows XP.
11. Set the virtual memory paging file to the default size.
12. Repair and defragment hard disks.
13. Scan the system for viruses.
14. Identify the file that causes the problem.
15. Install Adobe Flash CS4 on a different computer.

Adobe Muse.exe has encountered a problem and needs to close.

I get this message when trying to open muse. It happened after an upgrade.
"Adobe Muse.exe has encountered a problem and needs to close. We are sorry for the inconvenience."
Is there anything I can do?

Please send me ([email protected]) the MuseLog.txt file from your Documents folder.
Then please delete the "MBLStore" and "OOBE" folders found in
on Mac: <yourusername>/Library/Application Support/Adobe
on Windows XP: <youruser>\Local Settings\Application Data\Adobe
on Windows 7: <youruser>\AppData\Local\Adobe
and delete the "AdobeMuse" folder found in
on Mac: <yourusername>/Library/Preferences
on Windows XP: <youruser>\Local Settings\
on Windows 7: <youruser>\AppData\Roaming
Then launch Muse. It will go through the first launch experience of asking for UI language, AdobeID, etc.
Please let me know whether or not that works. Thanks.

Adobe Flash Player Installer/Uninstaller 11.2.r202 has encountered a problem and needs to close

Seems that with the last 3 or 4 Flash Player updates, once the update is complete but before the installer actually exits, I get an error message box telling me that "Adobe Flash Player Installer/Uninstaller 11.2.r202 has encountered a problem and needs to close. We are sorry for the inconvenience.", etc., etc., etc. I've received this error message numerous times as most of the computers I work on are Windows XP SP3 (all updates) with Internet Explorer 8 as the browser, including my own computer and my wife's. If I could copy & paste the details, I would. But the temp file that's supposed to be created for error reporting purposes, isn't, and I'm not going to spend the next half an hour transcribing all the technical details. I just want you to be aware there's a problem with your installer. -kd5150-

I'm sorry you are running into this crash. To help investigate the problem, we'll need you to do a few things for us.
First, add the following line to the file mms.cfg (open in Notepad)
SilentAutoUpdateVerboseLogging=1
You can find the mms.cfg file here:
xp, vista, and windows 7 32bit: c:\windows\system32\macromed\flash\mms.cfg
windows 7 64bit: c:\windows\syswow64\macromed\flash\mms.cfg
Next, we'll want to get a crash dump so we can see what's going wrong. You can enable crash logging on Windows Vista or 7 using the following steps:
Download the following files: Enable Crash Logging.reg and Disable Crash Logging.reg.
Double-click the Enable Crash Logging.reg file. Click Yes in the Registry Editor dialog.
Restart your computer.
Let the updater/installer crash occur
After the crash, open a file browser window and type the following in the navigation bar:%localappdata%
Go to the CrashDump folder.
Select the most recent file that appears with the extension .dmp.
Double-click the Disable Crash Logging.reg file downloaded in Step 1 and click OK.
Restart your computer.
Zip up the .dmp file and mail it (or a dropbox link) to [email protected] with a link to this thread.
For XP, follow these steps:
Show hidden files. For more details, see the instructions for Windows XP.
Repeat the steps that resulted in the installer crash
After the crash, open the following folder: C:\Documents and Settings\All Users\Application Data\Microsoft\Dr Watson
Locate the file named with the extension .dmp that corresponds with the correct date and time
Zip up the .dmp file and mail it (or a dropbox link) to [email protected] with a link to this thread.
In addition to the .dmp, please post or send me your Flash Installation.log.
Where do I find the Flash Player installation log on Windows?

Adobe Reader has encountered a problem and needs to close.

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