'Adobe Reader has stopped working' error message

I've recently updated from Adobe Reader X to Adobe Reader XI using Adobe Cleaner and installer from the website. Whenever I open a pdf file or start the Reader the following error occurs and closes the program: 'Adobe Reader has stopped working'. This message would never occur when I had version X. Moreover, it doesn't occur in any other program I use so far. I've disabled Protected Mode and run Eula.exe, but that didn't help. Here are some details from the event log
Faulting application name: AcroRd32.exe, version: 11.0.6.70, time stamp: 0x52b528e2
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18015, time stamp: 0x50b83c8a
Exception code: 0xc06d007e
Fault offset: 0x0000c41f
Faulting process id: 0xb30
Faulting application start time: 0x01cf6ad78a3eba02
Faulting application path: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AcroRd32.exe
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
Report Id: d4e22774-d6ca-11e3-ba2e-e9455936eb49
What should I do to fix the error?
Please, help me resolve this issue.

Duplicate of https://forums.adobe.com/thread/1469330

Similar Messages

Adobe reader has stopped working error message after installing reader XI on windows 7

Adobe reader has stopped working error message when loading reader after installing reader XI on windows 7.
Does anybody know why ?

Dear Pat,
Thank you for your reply.
It is Ver. 11.0.06 for Acrobat XI
No, I can't open the Reader at all. The error message box popped up immediately when I run the Reader

I am having a problem opening pdf document. I get error message: "Adobe Reader has stopped working"

I am having a problem opening pdf document. I get error message: "Adobe Reader has stopped working" then I get Windows is looking on line for a solution, but then my document closes. I tried uninstalling and reinstalling Adobe Reader XI, rebooted my computer but this did not help. I get the same message. What to do?

Can you open Reader by itself? If so, check if disabling Protected Mode improves the situation [Edit | Preferences | Security (Enhanced)].

Can't open PDFs, Initially received runtime error,updated Reader - new error Adobe Reader has stopped working, uninstalled re-installed same error message Adobe Reader has stopped working

Can't open PDFs, Initially received runtime error,updated Reader - new error Adobe Reader has stopped working, uninstalled re-installed same error message Adobe Reader has stopped working

Assuming that you are in Win (which you haven't said), you can try using this tool to first remove all traces of previous versions of Reader:
http://labs.adobe.com/downloads/acrobatcleaner.html
Then, download the full offline Reader installer from
http://get.adobe.com/reader/enterprise/
and run it immediately after restarting your computer.

I get an error message "Adobe Reader has stopped working" when i try to use Firefox

I get an error message "Adobe Reader has stopped working" when i try to use Firefox

I have also retarted twice...

I have uninstalled and reinstalled the most current edition of Adobe Reader, including the patch. When I open a PDF file, the screen is first grey, then viewable, but the message "Adobe Reader has stopped working" comes up. How do I remedy this?

I have uninstalled and reinstalled the most current edition of Adobe Reader (11.9), including the patch. When I open a PDF file, the screen is first grey, then viewable, but then the message "Adobe Reader has stopped working" comes up. How do I remedy this?

RR,
One thing often tried first is to create a new document and File>Place the corrupted one to see how much may be rescued that way (remember to tick Paste remembers Layers in the Layer palette flyout/dropdown first, and to untick it afterwards).
Here is a website where you can see whether it can rescue the file, and if it can, you may pay for a subscription to have it done,
http://www.recoverytoolbox.com/buy_illustrator.html
and another similar website,
http://markzware.com/adobe-software/fix-illustrator-file-unknown-error-occurred-pdf2dtp-fi le-recovery/
As far as I remember, the former is for Win and the latter for Mac.
Here are a few pages about struggling with it yourself:
http://daxxter.wordpress.com/2009/04/16/how-to-recover-a-corrupted-illustrator-ai-file/
http://helpx.adobe.com/illustrator/kb/troubleshoot-damaged-illustrator-files.html
http://kb2.adobe.com/cps/500/cpsid_50032.html
http://kb2.adobe.com/cps/500/cpsid_50031.html
http://helpx.adobe.com/illustrator/kb/enable-content-recovery-mode-illustrator.html
Failing a full recovery, hopefully you have one or more earlier versions and/or bits of artwork saved before it happened.

Cannot open PDF files with Reader XI message appears Adobe Reader has stopped working

Cannot open PDF files with Reader XI message appears Adobe Reader has stopped working. A problem has caused the program to stop working

Which Operating system you are using?
Can you open Adobe Reader by itself? If so, try disabling Protected Mode [Edit | Preferences | Security (Enhanced)] and then try to open the file.

I suddenly am unable to open attachments on received email. Get message Adobe Reader has stopped working. What do I do?

My last two emails received this week have attachments which will not open, previously was fine. Get message "Adobe Reader has stopped working. Windows will close the program and notify you if a solution is available" But I never hear any more. What is wrong?? Thank you

Please see if the solution posted in the KB article below works for you:
http://kb2.adobe.com/cps/928/cpsid_92870.html

Adobe reader has stopped working, any solutions?

I am having an issue with Adobe reader X.
I open the program and it works normally, nothing to repport.
Each time I close the program I receive the error message "Adobe Reader has stopped working)
I am on Win 7 (32bit) SP1
any ideas/solutions for this situation?
Thank you in advance

I have been having this problem recently (Vista HP fully updated 32 bit) with Reader X. This was a clean install and no 3rd party reg cleaners etc have ever been used. I use Microsoft Security Essentials.
This problem seems intermitent. Yesterday it happened nearly every time I closed a pdf. Today it hasn't done it once so far. When the problem first happened a week or so back I tried the solutions offered (turn off protected mode) and it did not work. I tried "repair Adobe install" and that too did nothing. Windows problem reports keep saying Adobe updates available... they are not.
Apart from the message saying that it crashed on closing there is no outward sign of anything amiss. I did however open task manager while the error box was still displayed and it showed two Adobe processes as still running. When I used the error box option to "close program" these processes ended.
I can't help but feel these problems coincided with a recent round of updates although that may of course, be just that, a coincidence.

Just installed latest version of Adobe Reader on Windows 7: "Adobe Reader has stopped working" msg

Just installed latest version of Adobe Reader on new desk top with Windows 7. Most PDF files allow conversion to Word. Some do not allow conversion, only allows Adobe Reader XI, but I get "Adobe Reader has stopped working" message. Downloaded latest XI security update. Still get the error message that i has stopped working.

Wrong subforum? Goto the list at forums.adobe.com and check the right one for Reader

ITunes has stopped working error message on my Dell Latitude E6520 when trying to sync photos to my iPhone 3GS. Why?!

For some reason, I keep getting the "iTunes has stopped working" error message on my Dell Latitude E6520 when trying to sync photos to my iPhone 3GS. I am using Windows 7 on my 64-bit computer. iTunes will begin to optimize the photos in the folder I have directed it to (I am trying to load almost 3000 photos and videos), and it will go through optimizing all of them singularly, then get to the step where it says "optimizing" again, but does so in bigger groups. It will get to about 2000, and then the error message "iTunes has stopped working" will pop up, and say that "Windows must close the program and will search for a solution, and if it finds one, it will notify me". Why can't I sync these photos, and what can I do? Thanks so much for the help, I really appreciate it!

Same problem here! Moreover, for some reason, the pictures in my iPhone 3GS somehow have been divided into 2 folders, Photos and Medialibrary. And when I open iPhone as a folder through the explorer I can see only the Photos folder, but cannot see the Medialibrary folder which stores the photos taken before updating/upgrading the iPhone and getting separated folders!!! What the hack with all of this?!!! When I connect iPhone to PC it automatically opens iTunes and starts syncronizing it, but at the process of OPTIMIZING the photos (and according to the number of photos it shows, I see that it tries to syncronize that invisible Medialibrary folder) the process suddenly stops and error message pops out Tried the sync test, tried the button DEBUG in that pop out message, but NOTHING HELPS!!! Also, when I open the Medialibrary in my iPhone, the screen get sblack all through scrolling it down, only the video clips are shown there... >.<
So, could you, apple developers, please, explain WHAT THIS PROBLEM IS ABOUT?!!!!!! FIX IT! I am getting ****** of to spend hours at the computer and reading those lame advises which do not help at all! I have my own things to do except reading your support websites. And I payed for the product ready to use, but not a halfproduct which problems should further be solved somehow by users..

Adobe reader has stopped working

Need help opening my pdf files. I keep getting a crash error that states "Adobe Reader has Stopped Working"

Try disabling Protected Mode [Edit | Preferences | Security (Enhanced)].

Adobe Reader has stopped working on closing Version XI (11.0.2.0)

Everytime I use Adobe Reader, after closing a pdf, I get the error "Adobe Reader has stopped working"
I have tried uninstalling and reinstalling.
I have tried turning off enhanced security.
I have tried going to the eula.exe and accepting.
None of this has fixed the problem.
I get the following details:
Problem signature:
Problem Event Name:   APPCRASH
Application Name:         AcroRd32.exe
Application Version:       11.0.2.0
Application Timestamp:               511eacd6
Fault Module Name:      AcroRd32.dll
Fault Module Version:   11.0.1.36
Fault Module Timestamp:            50d0b924
Exception Code:             c0000005
Exception Offset:           00037b9a
OS Version:       6.1.7601.2.1.0.256.48
Locale ID:          1033
Additional Information 1:            0a9e
Additional Information 2:            0a9e372d3b4ad19135b953a78882e789
Additional Information 3:            0a9e
Additional Information 4:            0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
I am running Windows 7 Professional SP1 64 bit.
Thanks!

http://forums.adobe.com/thread/1284475?tstart=0

Can't install iTunes 11 on Widows 8, 'iTunes has stopped working' error message

Two months ago, I bought a new computer that uses Windows 8. I was running iTunes 10.6 on it fine until today, when it crashed for some unknown reason. Every time I've tried to open it again, I kept on getting a 'iTunes has stopped working' message. I've uninstalled 10.6 and tried installing iTunes 11, but keep getting the same 'iTunes has stopped working' error message with no other details. I've tried installing it as an administrator, but got same failed results.
Any help?
Thanks, Mike

Same problem here! Moreover, for some reason, the pictures in my iPhone 3GS somehow have been divided into 2 folders, Photos and Medialibrary. And when I open iPhone as a folder through the explorer I can see only the Photos folder, but cannot see the Medialibrary folder which stores the photos taken before updating/upgrading the iPhone and getting separated folders!!! What the hack with all of this?!!! When I connect iPhone to PC it automatically opens iTunes and starts syncronizing it, but at the process of OPTIMIZING the photos (and according to the number of photos it shows, I see that it tries to syncronize that invisible Medialibrary folder) the process suddenly stops and error message pops out Tried the sync test, tried the button DEBUG in that pop out message, but NOTHING HELPS!!! Also, when I open the Medialibrary in my iPhone, the screen get sblack all through scrolling it down, only the video clips are shown there... >.<
So, could you, apple developers, please, explain WHAT THIS PROBLEM IS ABOUT?!!!!!! FIX IT! I am getting ****** of to spend hours at the computer and reading those lame advises which do not help at all! I have my own things to do except reading your support websites. And I payed for the product ready to use, but not a halfproduct which problems should further be solved somehow by users..

Adobe Reader has stopped working (Reader 12 v11.0.7)

In a work environment I have a department that works w/ several open PDFs at a time. This is essential to their job function. 100s of PDFs are opened and created daily. I need this Dept to be functional. Almost daily at random times of the day they are presented w/ the generic error of "Adobe Reader Has Stopped Working"
As someone w/ a computer science degree I have hunted to the end of the Internet for solutions. All are running on Windows 7 64bit systems. I uninstalled and reinstalled multiple times yet this continues to be an issue.
Does anyone have a suggestion to keep this from occurring so my Dept. does not have to re-do the PDFs they are working on?????
Thanks

I, too, have had the same experience.
An alternative is http://www.nitroreader.com/
You can enter text and add highlights to .pdf files with this appication.
If Adobe reads their own forum, seeing their competition recommended might get their attention. : - )
If not, you still win. : - ))
Cheers.

'Adobe Reader has stopped working' error message

Similar Messages

Maybe you are looking for