Adobe reader installation file is missing? (need an awser ASAP)

Hi i work for a computer store and a coustmer called with a problem about his adobe reader. He said when he tries to open Adobe Reader it would say that the installation file was missing. So i figured it would be an easy fix right? just reinstall it and it would be fixed. Well that is not the problem in this case, after he reinstalled it the same error would still pop up and i am not sure if it is a bad sector on the HDD or if it something wrong with the installation of the program or what the problem is and how i could help him fix it. So i would like some help with this, and i need an anwser ASAP.
-Thank you

Assuming that you want the English version for Windows, you can download it here http://ardownload.adobe.com/pub/adobe/reader/win/9.x/9.2/enu/AdbeRdr920_en_US.exe
For other versions drill down from this FTP site ftp://ftp.adobe.com/pub/adobe/reader/

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Begin forwarded message:
From: ~graffiti <[email protected]>
Subject: Adobe Reader Installation repeats
Date: 27 Aug 2014 17:40:23 GMT+2
To: Ian Gregory <[email protected]>
Reply-To: [email protected]
Adobe Reader Installation repeats
created by ~graffiti in Adobe Reader - View the full discussion
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Den 25/08/2014 kl. 20.39 skrev Sabian Zildjian <[email protected]>:
adobe reader installer freeze with out downloading Adobe Reader when opened?
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Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at https://forums.adobe.com/message/6672321#6672321
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Start a new discussion in Enterprise Deployment (Acrobat and Reader) by email or at Adobe Community
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Adobe reader installation file is missing? (need an awser ASAP)

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