Adobe Reader / Internet Explorer crashes on Terminal Server

I have several Microsoft Server 2008 R2 SP1 terminal server that is used by dozens of users who use Internet Explorer(v8) to view PDF files using IE adobe reader plug-in. There are over 1000 acrord32.exe crash events in less than 60 days.
Adobe Reader version 10.1.1 is installed.
The faulting module is typically but not always Spelling.api. Other faulting modules include: AcroRd32.dll, AcroForm.api, Annots.api
Event Log details:
Faulting application name: AcroRd32.exe, version: 10.1.1.33, time stamp: 0x4e64e4e2
Faulting module name: Spelling.api, version: 10.1.1.33, time stamp: 0x4e64f8f9
Exception code: 0xc0000005
Fault offset: 0x0002525a
Faulting process id: 0x99ec
Faulting application start time: 0x01cccadf83d9d165
Faulting application path: C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AcroRd32.exe
Faulting module path: C:\Program Files (x86)\Adobe\Reader 10.0\Reader\plug_ins\Spelling.api
Report Id: d874c279-36d2-11e1-9eeb-02bf0a05007c
What could be causing this to crash so frequently? What can I do to fix this?

Hi Michaeld71937612,
Try terminating the 'process Tree' using Task Manager then restart Adobe Reader, and check the CPU Usage again.
Please make sure that there are no other instances of Acrobat running on your system once you end Task.
I would also recommend you to check for malicious activity on your system using a reputed Antivirus/Security software.
Regards,
Rahul

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Hi Michaeld71937612,
Try terminating the 'process Tree' using Task Manager then restart Adobe Reader, and check the CPU Usage again.
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Whenever I try to read a pdf using Adobe reader in a browser, it crashes and I get booted from the browser. If I try to read the pdf outside of the browser using Reader, the same plugin error window pops up and the Reader crashes.
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Hi here is the error:
# An unexpected error has been detected by HotSpot Virtual Machine:
# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x7c9110f3, pid=2964, tid=3772
# Java VM: Java HotSpot(TM) Client VM (1.5.0_02-b09 mixed mode, sharing)
# Problematic frame:
# C [ntdll.dll+0x10f3]
--------------- T H R E A D ---------------
Current thread (0x02dd5a08): JavaThread "AWT-EventQueue-3" [_thread_in_native, id=3772]
siginfo: ExceptionCode=0xc0000005, writing address 0x0727ff74
Registers:
EAX=0x00000000, EBX=0x2b3a44d0, ECX=0x0723f884, EDX=0x0727ff6c
ESP=0x0723f894, EBP=0x0723f8cc, ESI=0x0727ff58, EDI=0x0727ff6c
EIP=0x7c9110f3, EFLAGS=0x00010246
Top of Stack: (sp=0x0723f894)
0x0723f894: 6d0d7b09 0727ff6c 02dd5a08 02dd5ac4
0x0723f8a4: 6d0c7ea3 02dd5a08 2ab51d70 2b3a44d0
0x0723f8b4: 20aeb258 00000000 0723f8a8 0723fde4
0x0723f8c4: 6d0f3240 00000000 0723f900 0434899c
0x0723f8d4: 02dd5ac4 0723f910 00000001 20aeb258
0x0723f8e4: 0723f8dc 00000000 0723f910 2b3a5430
0x0723f8f4: 00000000 2b3a44d0 0723f910 0723f930
0x0723f904: 04342923 00000000 04346449 20aeb258
Instructions: (pc=0x7c9110f3)
0x7c9110e3: 24 00 00 00 00 90 90 90 90 90 8b 54 24 04 33 c0
0x7c9110f3: ff 4a 08 75 26 89 42 0c f0 ff 4a 04 7d 03 c2 04
Stack: [0x07140000,0x07240000), sp=0x0723f894, free space=1022k
Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)
C [ntdll.dll+0x10f3]
j sun.awt.windows.WComponentPeer._dispose()V+0
j sun.awt.windows.WComponentPeer.disposeImpl()V+23
j sun.awt.windows.WObjectPeer.dispose()V+42
j java.awt.Component.removeNotify()V+211
j java.awt.Container.removeNotify()V+38
j java.awt.Container.removeNotify()V+38
j java.awt.Container.removeNotify()V+38
j java.awt.Frame.removeNotify()V+51
j java.awt.Window$1DisposeAction.run()V+105
j java.awt.Window.doDispose()V+16
j java.awt.Window.dispose()V+1
j sun.awt.AppContext$4.run()V+16
J java.awt.event.InvocationEvent.dispatch()V
J java.awt.EventQueue.dispatchEvent(Ljava/awt/AWTEvent;)V
J java.awt.EventDispatchThread.pumpOneEventForHierarchy(ILjava/awt/Component;)Z
J java.awt.EventDispatchThread.pumpEventsForHierarchy(ILjava/awt/Conditional;Ljava/awt/Component;)V
v ~RuntimeStub::alignment_frame_return Runtime1 stub
j java.awt.EventDispatchThread.pumpEvents(ILjava/awt/Conditional;)V+4
j java.awt.EventDispatchThread.pumpEvents(Ljava/awt/Conditional;)V+3
j java.awt.EventDispatchThread.run()V+9
v ~StubRoutines::call_stub
V [jvm.dll+0x818e8]
V [jvm.dll+0xd4989]
V [jvm.dll+0x817b9]
V [jvm.dll+0x81516]
V [jvm.dll+0x9c1d6]
V [jvm.dll+0xfeeab]
V [jvm.dll+0xfee79]
C [msvcrt.dll+0x2a3b0]
C [kernel32.dll+0xb50b]
Java frames: (J=compiled Java code, j=interpreted, Vv=VM code)
j sun.awt.windows.WComponentPeer._dispose()V+0
j sun.awt.windows.WComponentPeer.disposeImpl()V+23
j sun.awt.windows.WObjectPeer.dispose()V+42
j java.awt.Component.removeNotify()V+211
j java.awt.Container.removeNotify()V+38
j java.awt.Container.removeNotify()V+38
j java.awt.Container.removeNotify()V+38
j java.awt.Frame.removeNotify()V+51
j java.awt.Window$1DisposeAction.run()V+105
j java.awt.Window.doDispose()V+16
j java.awt.Window.dispose()V+1
j sun.awt.AppContext$4.run()V+16
J java.awt.event.InvocationEvent.dispatch()V
J java.awt.EventQueue.dispatchEvent(Ljava/awt/AWTEvent;)V
J java.awt.EventDispatchThread.pumpOneEventForHierarchy(ILjava/awt/Component;)Z
J java.awt.EventDispatchThread.pumpEventsForHierarchy(ILjava/awt/Conditional;Ljava/awt/Component;)V
v ~RuntimeStub::alignment_frame_return Runtime1 stub
j java.awt.EventDispatchThread.pumpEvents(ILjava/awt/Conditional;)V+4
j java.awt.EventDispatchThread.pumpEvents(Ljava/awt/Conditional;)V+3
j java.awt.EventDispatchThread.run()V+9
v ~StubRoutines::call_stub
--------------- P R O C E S S ---------------
Java Threads: ( => current thread )
0x0428a708 JavaThread "Thread-17" [_thread_blocked, id=3088]
0x0430c3d8 JavaThread "TimerQueue" daemon [_thread_blocked, id=2196]
0x07312d40 JavaThread "Thread-16" [_thread_blocked, id=236]
=>0x02dd5a08 JavaThread "AWT-EventQueue-3" [_thread_in_native, id=3772]
0x04229bd8 JavaThread "AWT-EventQueue-0" [_thread_blocked, id=3456]
0x04221440 JavaThread "AWT-Shutdown" [_thread_blocked, id=1664]
0x0430b290 JavaThread "TimerQueue" daemon [_thread_blocked, id=3372]
0x073f5cd0 JavaThread "TimerQueue" daemon [_thread_blocked, id=3964]
0x042253e8 JavaThread "traceMsgQueueThread" daemon [_thread_blocked, id=2312]
0x04221870 JavaThread "AWT-Windows" daemon [_thread_in_native, id=2732]
0x04220420 JavaThread "Java2D Disposer" daemon [_thread_blocked, id=2720]
0x02e530c8 JavaThread "Low Memory Detector" daemon [_thread_blocked, id=3336]
0x02d96ce8 JavaThread "CompilerThread0" daemon [_thread_blocked, id=2276]
0x02df6be8 JavaThread "Signal Dispatcher" daemon [_thread_blocked, id=2028]
0x02dbfd60 JavaThread "Finalizer" daemon [_thread_blocked, id=2284]
0x02dbfaa0 JavaThread "Reference Handler" daemon [_thread_blocked, id=2320]
0x02df4a78 JavaThread "main" [_thread_in_native, id=2988]
Other Threads:
0x02e13418 VMThread [id=2316]
0x02e03e58 WatcherThread [id=1916]
VM state:not at safepoint (normal execution)
VM Mutex/Monitor currently owned by a thread: None
Heap
def new generation total 576K, used 168K [0x20ad0000, 0x20b70000, 0x21230000)
eden space 512K, 24% used [0x20ad0000, 0x20aefd40, 0x20b50000)
from space 64K, 64% used [0x20b60000, 0x20b6a598, 0x20b70000)
to space 64K, 0% used [0x20b50000, 0x20b50000, 0x20b60000)
tenured generation total 1408K, used 1278K [0x21230000, 0x21390000, 0x26ad0000)
the space 1408K, 90% used [0x21230000, 0x2136faa0, 0x2136fc00, 0x21390000)
compacting perm gen total 8192K, used 1917K [0x26ad0000, 0x272d0000, 0x2aad0000)
the space 8192K, 23% used [0x26ad0000, 0x26caf540, 0x26caf600, 0x272d0000)
ro space 8192K, 62% used [0x2aad0000, 0x2afd8018, 0x2afd8200, 0x2b2d0000)
rw space 12288K, 46% used [0x2b2d0000, 0x2b85c620, 0x2b85c800, 0x2bed0000)
Dynamic libraries:
0x00400000 - 0x00419000      C:\Archivos de programa\Internet Explorer\iexplore.exe
0x7c910000 - 0x7c9c6000      C:\WINDOWS\system32\ntdll.dll
0x7c800000 - 0x7c901000      C:\WINDOWS\system32\kernel32.dll
0x77be0000 - 0x77c38000      C:\WINDOWS\system32\msvcrt.dll
0x77d10000 - 0x77da0000      C:\WINDOWS\system32\USER32.dll
0x77ef0000 - 0x77f36000      C:\WINDOWS\system32\GDI32.dll
0x77f40000 - 0x77fb6000      C:\WINDOWS\system32\SHLWAPI.dll
0x77da0000 - 0x77e4c000      C:\WINDOWS\system32\ADVAPI32.dll
0x77e50000 - 0x77ee1000      C:\WINDOWS\system32\RPCRT4.dll
0x77730000 - 0x7789c000      C:\WINDOWS\system32\SHDOCVW.dll
0x77a50000 - 0x77ae5000      C:\WINDOWS\system32\CRYPT32.dll
0x77af0000 - 0x77b02000      C:\WINDOWS\system32\MSASN1.dll
0x76890000 - 0x76914000      C:\WINDOWS\system32\CRYPTUI.dll
0x76bf0000 - 0x76c1e000      C:\WINDOWS\system32\WINTRUST.dll
0x76c50000 - 0x76c78000      C:\WINDOWS\system32\IMAGEHLP.dll
0x770f0000 - 0x7717c000      C:\WINDOWS\system32\OLEAUT32.dll
0x774b0000 - 0x775ed000      C:\WINDOWS\system32\ole32.dll
0x597f0000 - 0x59844000      C:\WINDOWS\system32\NETAPI32.dll
0x77180000 - 0x77227000      C:\WINDOWS\system32\WININET.dll
0x76f20000 - 0x76f4d000      C:\WINDOWS\system32\WLDAP32.dll
0x77bd0000 - 0x77bd8000      C:\WINDOWS\system32\VERSION.dll
0x773a0000 - 0x774a2000      C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2180_x-ww_a84f1ff9\comctl32.dll
0x7c9d0000 - 0x7d1ee000      C:\WINDOWS\system32\SHELL32.dll
0x58c30000 - 0x58cc7000      C:\WINDOWS\system32\comctl32.dll
0x5b150000 - 0x5b188000      C:\WINDOWS\system32\uxtheme.dll
0x75f30000 - 0x7602c000      C:\WINDOWS\system32\BROWSEUI.dll
0x20000000 - 0x20013000      C:\WINDOWS\system32\browselc.dll
0x77b10000 - 0x77b32000      C:\WINDOWS\system32\appHelp.dll
0x76f90000 - 0x7700f000      C:\WINDOWS\system32\CLBCATQ.DLL
0x77010000 - 0x770e0000      C:\WINDOWS\system32\COMRes.dll
0x41000000 - 0x41014000      C:\ARCHIV~1\Google\GOOGLE~1\GOOGLE~3.DLL
0x60000000 - 0x6001e000      C:\ARCHIV~1\Google\GOOGLE~1\GoogleDesktopAPI2.dll
0x62000000 - 0x62034000      C:\ARCHIV~1\Google\GOOGLE~1\GoogleDesktopResources_es.dll
0x77230000 - 0x772ce000      C:\WINDOWS\system32\urlmon.dll
0x77fc0000 - 0x77fd1000      C:\WINDOWS\system32\Secur32.dll
0x779f0000 - 0x77a45000      C:\WINDOWS\System32\cscui.dll
0x765b0000 - 0x765cd000      C:\WINDOWS\System32\CSCDLL.dll
0x778f0000 - 0x779e7000      C:\WINDOWS\system32\SETUPAPI.dll
0x10000000 - 0x1000e000      C:\Archivos de programa\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
0x7c340000 - 0x7c396000      C:\WINDOWS\system32\MSVCR71.dll
0x01060000 - 0x01070000      C:\ARCHIV~1\FlashGet\jccatch.dll
0x76980000 - 0x76a31000      C:\WINDOWS\system32\SXS.DLL
0x011b0000 - 0x0123c000      C:\WINDOWS\system32\shdoclc.dll
0x01240000 - 0x01516000      C:\WINDOWS\system32\xpsp2res.dll
0x75dd0000 - 0x75e61000      C:\WINDOWS\system32\mlang.dll
0x71a50000 - 0x71a5a000      C:\WINDOWS\system32\wsock32.dll
0x71a30000 - 0x71a47000      C:\WINDOWS\system32\WS2_32.dll
0x71a20000 - 0x71a28000      C:\WINDOWS\system32\WS2HELP.dll
0x43000000 - 0x43005000      C:\Archivos de programa\Google\Google Desktop Search\GoogleDesktopNetwork1.dll
0x44000000 - 0x4401a000      C:\Archivos de programa\Google\Google Desktop Search\GoogleDesktopNetwork2.dll
0x719d0000 - 0x71a10000      C:\WINDOWS\system32\mswsock.dll
0x66740000 - 0x66799000      C:\WINDOWS\system32\hnetcfg.dll
0x76ea0000 - 0x76edc000      C:\WINDOWS\system32\RASAPI32.DLL
0x76e50000 - 0x76e62000      C:\WINDOWS\system32\rasman.dll
0x76e70000 - 0x76e9f000      C:\WINDOWS\system32\TAPI32.dll
0x76e40000 - 0x76e4e000      C:\WINDOWS\system32\rtutils.dll
0x76b00000 - 0x76b2e000      C:\WINDOWS\system32\WINMM.dll
0x7d1f0000 - 0x7d4a2000      C:\WINDOWS\system32\msi.dll
0x76630000 - 0x766e4000      C:\WINDOWS\system32\USERENV.dll
0x71a10000 - 0x71a18000      C:\WINDOWS\System32\wshtcpip.dll
0x77c40000 - 0x77c63000      C:\WINDOWS\system32\msv1_0.dll
0x76d20000 - 0x76d39000      C:\WINDOWS\system32\iphlpapi.dll
0x72250000 - 0x72255000      C:\WINDOWS\system32\sensapi.dll
0x0ffd0000 - 0x0fff8000      C:\WINDOWS\system32\rsaenh.dll
0x7d4b0000 - 0x7d793000      C:\WINDOWS\System32\mshtml.dll
0x74650000 - 0x74677000      C:\WINDOWS\System32\msls31.dll
0x74680000 - 0x746aa000      C:\WINDOWS\System32\msimtf.dll
0x746b0000 - 0x746fb000      C:\WINDOWS\System32\MSCTF.dll
0x76340000 - 0x7635d000      C:\WINDOWS\system32\IMM32.DLL
0x325c0000 - 0x325d2000      C:\Archivos de programa\Microsoft Office\OFFICE11\msohev.dll
0x75c00000 - 0x75c6e000      C:\WINDOWS\System32\jscript.dll
0x67310000 - 0x6734f000      C:\WINDOWS\System32\iepeers.dll
0x72f80000 - 0x72fa6000      C:\WINDOWS\System32\WINSPOOL.DRV
0x45000000 - 0x4500c000      C:\Archivos de programa\Google\Google Desktop Search\gzlib.dll
0x75d50000 - 0x75dc1000      C:\WINDOWS\System32\mshtmled.dll
0x71aa0000 - 0x71ab2000      C:\WINDOWS\system32\MPR.dll
0x75f10000 - 0x75f17000      C:\WINDOWS\System32\drprov.dll
0x71bb0000 - 0x71bbe000      C:\WINDOWS\System32\ntlanman.dll
0x71c70000 - 0x71c87000      C:\WINDOWS\System32\NETUI0.dll
0x71c30000 - 0x71c70000      C:\WINDOWS\System32\NETUI1.dll
0x71c20000 - 0x71c27000      C:\WINDOWS\System32\NETRAP.dll
0x71b90000 - 0x71ba3000      C:\WINDOWS\System32\SAMLIB.dll
0x75f20000 - 0x75f29000      C:\WINDOWS\System32\davclnt.dll
0x72ca0000 - 0x72ca9000      C:\WINDOWS\system32\wdmaud.drv
0x77ba0000 - 0x77ba7000      C:\WINDOWS\system32\midimap.dll
0x76ee0000 - 0x76f07000      C:\WINDOWS\system32\DNSAPI.dll
0x76f80000 - 0x76f86000      C:\WINDOWS\system32\rasadhlp.dll
0x6c2c0000 - 0x6c2f5000      C:\WINDOWS\System32\dxtrans.dll
0x76ae0000 - 0x76af1000      C:\WINDOWS\System32\ATL.DLL
0x6d940000 - 0x6d94a000      C:\WINDOWS\System32\ddrawex.dll
0x736e0000 - 0x73729000      C:\WINDOWS\System32\DDRAW.dll
0x73b40000 - 0x73b46000      C:\WINDOWS\System32\DCIMAN32.dll
0x6c300000 - 0x6c35a000      C:\WINDOWS\System32\dxtmsft.dll
0x6d590000 - 0x6d5a1000      C:\Archivos de programa\Java\jre1.5.0_02\bin\npjpi150_02.dll
0x5f1f0000 - 0x5f207000      C:\WINDOWS\system32\OLEPRO32.DLL
0x6d400000 - 0x6d417000      C:\Archivos de programa\Java\jre1.5.0_02\bin\jpiexp32.dll
0x76f70000 - 0x76f78000      C:\WINDOWS\System32\winrnr.dll
0x6d450000 - 0x6d468000      C:\Archivos de programa\Java\jre1.5.0_02\bin\jpishare.dll
0x6d640000 - 0x6d7c5000      C:\ARCHIV~1\Java\JRE15~1.0_0\bin\client\jvm.dll
0x6d280000 - 0x6d288000      C:\ARCHIV~1\Java\JRE15~1.0_0\bin\hpi.dll
0x76bb0000 - 0x76bbb000      C:\WINDOWS\system32\PSAPI.DLL
0x6d610000 - 0x6d61c000      C:\ARCHIV~1\Java\JRE15~1.0_0\bin\verify.dll
0x6d300000 - 0x6d31d000      C:\ARCHIV~1\Java\JRE15~1.0_0\bin\java.dll
0x6d630000 - 0x6d63f000      C:\ARCHIV~1\Java\JRE15~1.0_0\bin\zip.dll
0x6d000000 - 0x6d166000      C:\Archivos de programa\Java\jre1.5.0_02\bin\awt.dll
0x738c0000 - 0x73990000      C:\WINDOWS\system32\D3DIM700.DLL
0x6d240000 - 0x6d27d000      C:\Archivos de programa\Java\jre1.5.0_02\bin\fontmanager.dll
0x6d1f0000 - 0x6d203000      C:\Archivos de programa\Java\jre1.5.0_02\bin\deploy.dll
0x6d5d0000 - 0x6d5ed000      C:\Archivos de programa\Java\jre1.5.0_02\bin\RegUtils.dll
0x6d3e0000 - 0x6d3f4000      C:\Archivos de programa\Java\jre1.5.0_02\bin\jpicom32.dll
0x6d4c0000 - 0x6d4d3000      C:\Archivos de programa\Java\jre1.5.0_02\bin\net.dll
0x6e9c0000 - 0x6e9cc000      C:\WINDOWS\system32\corpol.dll
0x73250000 - 0x73255000      C:\WINDOWS\system32\SOFTPUB.DLL
VM Arguments:
jvm_args: -Xbootclasspath/a:C:\ARCHIV~1\Java\JRE15~1.0_0\lib\deploy.jar;C:\ARCHIV~1\Java\JRE15~1.0_0\lib\plugin.jar -Xmx96m -Djavaplugin.maxHeapSize=96m -Xverify:remote -Djavaplugin.version=1.5.0_02 -Djavaplugin.nodotversion=150_02 -Dbrowser=sun.plugin -DtrustProxy=true -Dapplication.home=C:\ARCHIV~1\Java\JRE15~1.0_0 -Djava.protocol.handler.pkgs=sun.plugin.net.protocol -Djavaplugin.vm.options=-Djava.class.path=C:\ARCHIV~1\Java\JRE15~1.0_0\classes -Xbootclasspath/a:C:\ARCHIV~1\Java\JRE15~1.0_0\lib\deploy.jar;C:\ARCHIV~1\Java\JRE15~1.0_0\lib\plugin.jar -Xmx96m -Djavaplugin.maxHeapSize=96m -Xverify:remote -Djavaplugin.version=1.5.0_02 -Djavaplugin.nodotversion=150_02 -Dbrowser=sun.plugin -DtrustProxy=true -Dapplication.home=C:\ARCHIV~1\Java\JRE15~1.0_0 -Djava.protocol.handler.pkgs=sun.plugin.net.protocol vfprintf
java_command: <unknown>
Environment Variables:
PATH=C:\ARCHIV~1\Java\JRE15~1.0_0\bin;C:\Archivos de programa\Internet Explorer;;c:\oracle\ora92\bin;C:\Archivos de programa\Oracle\jre\1.3.1\bin;C:\Archivos de programa\Oracle\jre\1.1.8\bin;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\Archivos de programa\Symantec\pcAnywhere\;.
USERNAME=avazquez
OS=Windows_NT
PROCESSOR_IDENTIFIER=x86 Family 15 Model 2 Stepping 7, GenuineIntel
--------------- S Y S T E M ---------------
OS: Windows XP Build 2600 Service Pack 2
CPU:total 1 family 15, cmov, cx8, fxsr, mmx, sse, sse2, ht
Memory: 4k page, physical 523760k(223540k free), swap 1279236k(963540k free)
vm_info: Java HotSpot(TM) Client VM (1.5.0_02-b09) for windows-x86, built on Mar 4 2005 01:53:53 by "java_re" with MS VC++ 6.0

Internet Explorer Crashes and Uninstall setup.exe crashes

Hi all! I've been able to install Siebel Tools 8.1 but not the Siebel 8.1 client. I think there was a problem during the installation. Now, Internet Explorer crashes and when i try to uninstall Siebel in accordance with [this recommendation|http://download.oracle.com/docs/cd/E14004_01/books/SiebInstWIN/SiebInstCOM_UninstallSiebel9.html#wp1520277] setup.exe crashes. As of now, I've been using the web service instead since i cannot figure out what to do.
What might be the problem?
Best regards
Sam

They aren't related and shouldn't affect each other.

Adobe Reader 7.1 crashes on Mac OSX with Read Out Loud

I installed a Cepstral voice as the default on my Mac OSX 10.3.9. When I try to use the Adobe Reader "Read Out Loud" function, Adobe Reader 7.1 crashes. It didn't do this before installing the new voice. How can I fix this? THanks, Pam

Remove the voice.
Mike

Adobe & Internet Explorer crashing when opening pdf within an Internet Explorer window

Hello,
Can anyone help me with this issue or maybe point me in the right direction? Thank you!
Working with in a ASP that uses reader to display forms. The form opens as an embedded adobe form in a new Internet Explorer window. Once the form opens it pulls data from the ASP. At times when the form opens in the new window both the Internet Explorer windows close. Other times a "user request stop" error appears and once OK is pressed both windows close. The ASP does not know what causes this & can not seem to replicate the problem. ASP is on the other side of the country.
Would the acrotray.exe be causing this?
Adobe Reader           9.3.2
Internet Explorer:        8 up to date
Message was edited by: battleaxes1

Hi, thank you it is working now, I deinstalled and reinstalled the complete
acrobate set, the reader is version 11 now,
Sincerely,
Maria
2013/6/20 PoojaSehgal <[email protected]>
   Re: Explorer error when opening pdf file from internet created by
PoojaSehgal <http://forums.adobe.com/people/PoojaSehgal> in Adobe Reader- View
the full discussion <http://forums.adobe.com/message/5430017#5430017

Crashing at startup, Internet explorer crashes also. Been to adobe before.

I was attempting to contact Adobe. Have had a lot of problems with their program since Jan. 2010. Cannot open any Adobe files, and I was looking for a phone number, closed their site. A Mozilla box opened to update, I clicked on it and after that I could not get on the Internet. That was Thursday Aug. 5, 2010 around 5:03PM Central Time. Also, Internet Explorer will not open. We have recently changed to ATT-U Verse. Spoke w/them today, sending a tech out tomorrow morning. Possibly a line problem? System is hard wired.
Firefox nor Internet Explorer are listed on Ad/Remove in Control Panel. Did I have a bogus Update box?

Hope you didn't get this: http://www.f-secure.com/weblog/archives/00001997.html

Reader 8.1.2 and Terminal Server (2003)

I have Adobe reader 8.1.2 loaded on a terminal server. Program has been fine until today. When some (not all) users open some (not necessarily all) PDF files, the program terminates without an error being shown.
The server log shows:
Faulting application AcroRd32.exe, version 8.1.0.137, faulting module ADMPlugin.apl, version 3.16.128.32, fault address 0x000a7bf1.
I tried upgrading to Reader 9. But it seemed to do the same thing. Removed Reader, tried to make sure all traces were gone (went through the manual removal), and then reinstalled 8. Still doing this. Any ideas?

Hi jhousen1,
Please provide more information for better analyzation:
1. What error message do you receive in Internet Explorer?
2. Do we have any proxy settings configured in group policy?
Please Check the proxy settings through Internet Options in Windows 8.1, also take a look at the article below:
What to do when Internet Explorer isn’t working
http://windows.microsoft.com/en-hk/internet-explorer/ie-crashes-stops-working#ie=ie-11
Best regards,
Fangzhou CHEN
Fangzhou CHEN
TechNet Community Support

Adobe Reader X Intermittent Crashes

We are experiencing an issue with Adobe Reader X this issue has been occurring through version 10.x-10.x.x it will randomly crash when any user including an administrator is opening a pdf file from any location be it local or network. Adobe is installed in "sandbox" mode, the error given is: Adobe Reader has encountered a problem and needs to close. Adobe Reader will open by executing AcroRd32 alone, however when we attempt to use File -> Open to open a file or through the command line switch it instantly crashes. Prior to terminating the crash error the task manager does show two instances of Acrord32.exe running. These do terminate after closing the error windows. I have included the appcompat.txt that was generated upon the crash.
LOG:
<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="AcroRd32.exe" FILTER="GRABMI_FILTER_PRIVACY">
    <MATCHING_FILE NAME="A3DUtils.dll" SIZE="205720" CHECKSUM="0xB7AE4C5B" BIN_FILE_VERSION="10.1.1.33" BIN_PRODUCT_VERSION="10.1.1.33" PRODUCT_VERSION="10.1.1.33" FILE_DESCRIPTION="3D Utilities Library 10.1" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="3D Utilities Library" FILE_VERSION="10.1.1.33" ORIGINAL_FILENAME="A3DUtils.dll" INTERNAL_NAME="A3DUtils" LEGAL_COPYRIGHT="Copyright 1984-2011 Adobe Systems Incorporated and its licensors. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x3B578" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="10.1.1.33" UPTO_BIN_PRODUCT_VERSION="10.1.1.33" LINK_DATE="09/05/2011 14:04:13" UPTO_LINK_DATE="09/05/2011 14:04:13" VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="ACE.dll" SIZE="818568" CHECKSUM="0x3DD4ED43" BIN_FILE_VERSION="2.17.17.1" BIN_PRODUCT_VERSION="2.17.0.1" PRODUCT_VERSION="67.462713" FILE_DESCRIPTION="Adobe Color Engine" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="ACE 2011/05/02-20:38:31" FILE_VERSION="2.17.17.1" ORIGINAL_FILENAME="ACE.dll" INTERNAL_NAME="ACE" LEGAL_COPYRIGHT="© 1999-2010 Adobe Systems Incorporated" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xCCA81" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.17.17.1" UPTO_BIN_PRODUCT_VERSION="2.17.0.1" LINK_DATE="06/06/2011 19:30:10" UPTO_LINK_DATE="06/06/2011 19:30:10" VER_LANGUAGE="English (United States) [0x800]" />
    <MATCHING_FILE NAME="AcroBroker.exe" SIZE="296344" CHECKSUM="0x9F6F082D" BIN_FILE_VERSION="10.1.1.33" BIN_PRODUCT_VERSION="10.1.1.33" PRODUCT_VERSION="10.1.1.33" FILE_DESCRIPTION="Adobe PDF Broker Process for Internet Explorer" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="Adobe PDF Broker Process for Internet Explorer" FILE_VERSION="10.1.1.33" ORIGINAL_FILENAME="AcroBroker.exe" INTERNAL_NAME="AcroBroker.exe" LEGAL_COPYRIGHT="Copyright 1984-2011 Adobe Systems Incorporated and its licensors. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x51F31" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="10.1.1.33" UPTO_BIN_PRODUCT_VERSION="10.1.1.33" LINK_DATE="09/05/2011 14:25:53" UPTO_LINK_DATE="09/05/2011 14:25:53" VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="Acrofx32.dll" SIZE="63384" CHECKSUM="0xD98ECCEC" BIN_FILE_VERSION="10.1.1.33" BIN_PRODUCT_VERSION="10.1.1.33" PRODUCT_VERSION="10.1.1.33" FILE_DESCRIPTION="Lotus Notes Field Exchange Module for Adobe Acrobat" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="Adobe Acrobat" FILE_VERSION="10.1.1.33" ORIGINAL_FILENAME="Acrofx32.dll" LEGAL_COPYRIGHT="Copyright 1984-2011 Adobe Systems Incorporated and its licensors. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xFC1A" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="10.1.1.33" UPTO_BIN_PRODUCT_VERSION="10.1.1.33" LINK_DATE="09/05/2011 15:03:26" UPTO_LINK_DATE="09/05/2011 15:03:26" VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="AcroRd32.dll" SIZE="24824728" CHECKSUM="0xCFFA42DD" BIN_FILE_VERSION="10.1.1.33" BIN_PRODUCT_VERSION="10.1.1.33" PRODUCT_VERSION="10.1.1.33" FILE_DESCRIPTION="Adobe Reader " COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="Adobe Reader" FILE_VERSION="10.1.1.33" ORIGINAL_FILENAME="AcroRd32.dll" LEGAL_COPYRIGHT="Copyright 1984-2011 Adobe Systems Incorporated and its licensors. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x50004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x17B6BF8" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="10.1.1.33" UPTO_BIN_PRODUCT_VERSION="10.1.1.33" LINK_DATE="09/05/2011 16:32:11" UPTO_LINK_DATE="09/05/2011 16:32:11" VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="AcroRd32.exe" SIZE="1489304" CHECKSUM="0x2FF33117" BIN_FILE_VERSION="10.1.1.33" BIN_PRODUCT_VERSION="10.1.1.33" PRODUCT_VERSION="10.1.1.33" FILE_DESCRIPTION="Adobe Reader " COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="Adobe Reader" FILE_VERSION="10.1.1.33" ORIGINAL_FILENAME="AcroRd32.exe" LEGAL_COPYRIGHT="Copyright 1984-2011 Adobe Systems Incorporated and its licensors. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x50004" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x178D7E" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="10.1.1.33" UPTO_BIN_PRODUCT_VERSION="10.1.1.33" LINK_DATE="09/05/2011 15:04:02" UPTO_LINK_DATE="09/05/2011 15:04:02" VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="AcroRd32Info.exe" SIZE="17824" CHECKSUM="0x613E1E48" BIN_FILE_VERSION="10.1.1.33" BIN_PRODUCT_VERSION="10.1.1.33" PRODUCT_VERSION="10.1.1.33" FILE_DESCRIPTION="Adobe Reader " COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="Adobe Reader" FILE_VERSION="10.1.1.33" ORIGINAL_FILENAME="AcroRd32Info.exe" LEGAL_COPYRIGHT="Copyright 1984-2011 Adobe Systems Incorporated and its licensors. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x50004" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0xB81A" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="10.1.1.33" UPTO_BIN_PRODUCT_VERSION="10.1.1.33" LINK_DATE="09/05/2011 15:14:42" UPTO_LINK_DATE="09/05/2011 15:14:42" VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="AcroRdIF.dll" SIZE="102808" CHECKSUM="0xACA1A89E" BIN_FILE_VERSION="10.1.1.33" BIN_PRODUCT_VERSION="10.1.1.33" PRODUCT_VERSION="10.1.1.33" FILE_DESCRIPTION="PDF IFilter" COMPANY_NAME="Adobe Systems, Inc." PRODUCT_NAME="Adobe PDF IFilter" FILE_VERSION="10.1.1.33" ORIGINAL_FILENAME="AcroRdIF.dll" INTERNAL_NAME="PDFFilter" LEGAL_COPYRIGHT="Copyright 1984-2011 Adobe Systems Incorporated and its licensors. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x25026" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="10.1.1.33" UPTO_BIN_PRODUCT_VERSION="10.1.1.33" LINK_DATE="09/05/2011 15:13:34" UPTO_LINK_DATE="09/05/2011 15:13:34" VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="AcroTextExtractor.exe" SIZE="49064" CHECKSUM="0x63E2B042" BIN_FILE_VERSION="10.1.1.33" BIN_PRODUCT_VERSION="10.1.1.33" PRODUCT_VERSION="10.1.1.33" FILE_DESCRIPTION="AcroTextExtractor" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="Adobe Acrobat text extractor for non-PDF files" FILE_VERSION="10.1.1.33" ORIGINAL_FILENAME="AcroTextExtractor.exe" LEGAL_COPYRIGHT="Copyright 1984-2011 Adobe Systems Incorporated and its licensors. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x1947B" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="10.1.1.33" UPTO_BIN_PRODUCT_VERSION="10.1.1.33" LINK_DATE="09/05/2011 15:16:44" UPTO_LINK_DATE="09/05/2011 15:16:44" VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="AdobeCollabSync.exe" SIZE="1240992" CHECKSUM="0x88308BC8" BIN_FILE_VERSION="10.1.1.33" BIN_PRODUCT_VERSION="10.1.1.33" PRODUCT_VERSION="10.1.1.33" FILE_DESCRIPTION="Adobe Collaboration Synchronizer 10.1" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="Adobe Collaboration Synchronizer" FILE_VERSION="10.1.1.33" ORIGINAL_FILENAME="AdobeCollabSync.exe" LEGAL_COPYRIGHT="Copyright 1984-2011 Adobe Systems Incorporated and its licensors. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x50004" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x13AAB9" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="10.1.1.33" UPTO_BIN_PRODUCT_VERSION="10.1.1.33" LINK_DATE="09/05/2011 15:07:37" UPTO_LINK_DATE="09/05/2011 15:07:37" />
    <MATCHING_FILE NAME="AdobeLinguistic.dll" SIZE="757664" CHECKSUM="0x64491DB" BIN_FILE_VERSION="5.1.0.13503" BIN_PRODUCT_VERSION="5.1.32.1" PRODUCT_VERSION="5.1.0" FILE_DESCRIPTION="Linguistic Library" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="Adobe Linguisitc Library" FILE_VERSION="5.1.0.13503" ORIGINAL_FILENAME="AdobeLinguistic.dll" INTERNAL_NAME="Lilo" LEGAL_COPYRIGHT="Copyright 1999-2010 Adobe Systems Incorporated. All Rights Reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xC13FD" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="5.1.0.13503" UPTO_BIN_PRODUCT_VERSION="5.1.32.1" LINK_DATE="09/21/2010 04:35:59" UPTO_LINK_DATE="09/21/2010 04:35:59" VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="adoberfp.dll" SIZE="239512" CHECKSUM="0x9D70F78D" BIN_FILE_VERSION="10.1.0.0" BIN_PRODUCT_VERSION="10.1.0.0" PRODUCT_VERSION="10,1,0,0" FILE_DESCRIPTION="Adobe Reader File Preview" COMPANY_NAME="Adobe Systems, Inc." PRODUCT_NAME="Adobe Reader File Preview" FILE_VERSION="10,1,0,0" ORIGINAL_FILENAME="adoberfp.dll" INTERNAL_NAME="adoberfp.dll" LEGAL_COPYRIGHT="Copyright 2010 Adobe Systems Incorporated and its licensors. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x40980" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="10.1.0.0" UPTO_BIN_PRODUCT_VERSION="10.1.0.0" LINK_DATE="06/06/2011 18:03:56" UPTO_LINK_DATE="06/06/2011 18:03:56" VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="AdobeXMP.dll" SIZE="304536" CHECKSUM="0x65E2AA7E" BIN_FILE_VERSION="5.2.1.10630" BIN_PRODUCT_VERSION="5.2.0.0" PRODUCT_VERSION="63.139439" FILE_DESCRIPTION="Adobe XMP Core 5.2-c001 ( 32 bit )" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="Adobe XMP Core 2010/09/27-13:37:26" FILE_VERSION="5.2-c001 ( 32 bit ), 63.139439, 2010/09/27-13:37:26" ORIGINAL_FILENAME="AdobeXMP.dll" INTERNAL_NAME="AdobeXMPCore" LEGAL_COPYRIGHT="Copyright 2002-2009, Adobe Systems Incorporated. All Rights Reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x4FAA1" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="5.2.1.10630" UPTO_BIN_PRODUCT_VERSION="5.2.0.0" LINK_DATE="09/28/2010 00:29:03" UPTO_LINK_DATE="09/28/2010 00:29:03" VER_LANGUAGE="English (United States) [0x800]" />
    <MATCHING_FILE NAME="AGM.dll" SIZE="5509512" CHECKSUM="0x8E37F0E6" BIN_FILE_VERSION="4.21.19.1" BIN_PRODUCT_VERSION="4.21.0.1" PRODUCT_VERSION="67.462713" FILE_DESCRIPTION="Adobe Graphics Manager" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="AGM 2011/05/02-20:38:31" FILE_VERSION="4.21.19.1" ORIGINAL_FILENAME="AGM.dll" INTERNAL_NAME="AGM" LEGAL_COPYRIGHT="© 1984-2009 Adobe Systems Incorporated" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x5492AA" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="4.21.19.1" UPTO_BIN_PRODUCT_VERSION="4.21.0.1" LINK_DATE="06/06/2011 19:30:10" UPTO_LINK_DATE="06/06/2011 19:30:10" VER_LANGUAGE="English (United States) [0x800]" />
    <MATCHING_FILE NAME="ahclient.dll" SIZE="225656" CHECKSUM="0x549496BF" BIN_FILE_VERSION="1.5.0.33" BIN_PRODUCT_VERSION="1.5.0.33" PRODUCT_VERSION="1, 5, 0, 33" FILE_DESCRIPTION="Adobe Help Client Library" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME=" AdobeHelp Dynamic Link Library" FILE_VERSION="1, 5, 0, 33" ORIGINAL_FILENAME="ahclient.dll" INTERNAL_NAME="AdobeHelp" LEGAL_COPYRIGHT="Copyright (C) 2008 Adobe Systems Inc." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x3E3DB" LINKER_VERSION="0x10000" UPTO_BIN_FILE_VERSION="1.5.0.33" UPTO_BIN_PRODUCT_VERSION="1.5.0.33" LINK_DATE="04/29/2011 09:23:02" UPTO_LINK_DATE="04/29/2011 09:23:02" VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="authplay.dll" SIZE="6549400" CHECKSUM="0x2E10BDBA" BIN_FILE_VERSION="10.3.183.8" BIN_PRODUCT_VERSION="10.3.183.8" PRODUCT_VERSION="10,3,183,8" FILE_DESCRIPTION="Adobe Flash Player 10.3 r183" COMPANY_NAME="Adobe Systems, Inc." PRODUCT_NAME="Shockwave Flash" FILE_VERSION="10,3,183,8" ORIGINAL_FILENAME="authplay.dll" INTERNAL_NAME="Adobe Flash Player 10.3" LEGAL_COPYRIGHT="Adobe® Flash® Player. Copyright © 1996-2011 Adobe Systems Incorporated. All Rights Reserved. Adobe and Flash are either trademarks or registered trademarks in the United States and/or other countries." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x647646" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="10.3.183.8" UPTO_BIN_PRODUCT_VERSION="10.3.183.8" LINK_DATE="08/25/2011 20:05:21" UPTO_LINK_DATE="08/25/2011 20:05:21" VER_LANGUAGE="English (United States) [0x409]" />
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</EXE>
<EXE NAME="AcroRd32.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
    <MATCHING_FILE NAME="AcroRd32.dll" SIZE="24824728" CHECKSUM="0xCFFA42DD" BIN_FILE_VERSION="10.1.1.33" BIN_PRODUCT_VERSION="10.1.1.33" PRODUCT_VERSION="10.1.1.33" FILE_DESCRIPTION="Adobe Reader " COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="Adobe Reader" FILE_VERSION="10.1.1.33" ORIGINAL_FILENAME="AcroRd32.dll" LEGAL_COPYRIGHT="Copyright 1984-2011 Adobe Systems Incorporated and its licensors. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x50004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x17B6BF8" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="10.1.1.33" UPTO_BIN_PRODUCT_VERSION="10.1.1.33" LINK_DATE="09/05/2011 16:32:11" UPTO_LINK_DATE="09/05/2011 16:32:11" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
<EXE NAME="kernel32.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
    <MATCHING_FILE NAME="kernel32.dll" SIZE="989696" CHECKSUM="0x2D998938" BIN_FILE_VERSION="5.1.2600.5781" BIN_PRODUCT_VERSION="5.1.2600.5781" PRODUCT_VERSION="5.1.2600.5781" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.5781 (xpsp_sp3_gdr.090321-1317)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xFE572" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.5781" UPTO_BIN_PRODUCT_VERSION="5.1.2600.5781" LINK_DATE="03/21/2009 14:06:58" UPTO_LINK_DATE="03/21/2009 14:06:58" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
</DATABASE>

Hi,
Could you let me know:
1. If Reader crashes if you simply launch the application without opening any PDF.
2. If the issue happens with every PDF that you open or only a specific few.
3. If you have tried repairing the application via Add/Remove Programs in the Control Panel. If not, can you please do the same.
Thanks
Ankit

Adobe Reader 9.3 crashes when submitting email form

Hello,
Adobe Reader 9.3 (running on a Windows 2008 R2 Terminal Server) crashes every time it tries to submit an email. I believe it's crashing when trying to communicate with Outlook (olmapi32.dll?)--exactly after choosing "Desktop Email Application" and hitting "OK" . At times, it is successful at sending the data to outlook, but reader still crashes. Most of the time though, it just crashes.
It doesn't crash when choosing "internet email", when I chose this it successfully saves the file... we want to make sure that this functionality is working properly.
Actual error: "Adobe Reader 9.3 has stopped working"
Problem signature:
Problem Event Name: BEX
Application Name: AcroRd32.exe
Application Version: 9.3.2.163
Application Timestamp: 4bb82a58
Fault Module Name: olmapi32.dll
Fault Module Version: 12.0.6514.5000
Fault Module Timestamp: 4a89d653
Exception Offset: 00001f1e
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7600.2.0.0.16.7
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

This our failure when it craches....:
Problem signature:
Problem Event Name: BEX
Application Name: AcroRd32.exe
Application Version: 9.3.2.163
Application Timestamp: 4bb82a58
Fault Module Name: dhcpcsvc.DLL
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bd9b5
Exception Offset: 0000129b
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7600.2.0.0.16.7
Locale ID: 1030
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Adobe Reader Add-in Crashing IE 9 CRM Dynamics 2013

All,
So basically we are upgrading to CRM 2013 for Microsoft Dynamics. Some users who have IE 9, company default, when they try to get to the CRM dynamics server in IE 9, it crashes. Microsoft determined that the Adobe Reader Add - In was causing it to crash. If one either resets the browser back to default, or disable the Adobe Reader addin, it works.
Any suggestions things to look at? Fix?
Thanks
Gordon

Are you running the 64-bit edition of Internet Explorer? The add-on is 32-bit and can only run on 32-bit editors.

Adobe Reader / Internet Explorer crashes on Terminal Server

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