Adobe Reader internet explorer

what software do i need to buy in order to use comment features in the adobe add on for internet explorer?

I'm sorry. Yes, I have similar results in both circumstances. When I am experiencing the error, both of these are true:
Clicking on a PDF link that would ordinarily open the PDF within the browser (PDF file served directly from webserver with mime-type application/pdf and no content-disposition header) will instead launch an external instance of Acrobat XI or Adobe Reader XI depending on which is installed or set as the default.
Creating an instance of the AcroPDF.PDF object from a custom javascript application or using <object> tags to embed the PDF viewer within a webpage does not work.
I have been working on this all day, and I have discovered that using Internet Explorer's reset settings (Internet Options -> Advanced -> Reset...) feature causes the view-in-browser  feature and the ActiveX object to begin working again. However I cannot discover any difference in configuration between a machine that has been reset and a machine that is experiencing the problem.
The above screenshot is from the IE11 javascript console on a machine experiencing the problem. The expected console output would be 'undefined' if successful and could be verified by executing typeof(ax); which should return 'object.' .. If the AcroPDF.PDF ActiveX is not installed or otherwise unavailable, the javascript error would be "Automation server can't create object" instead of "Error"
I would like to get to the bottom of this error and find the actual source of the trouble. Performing the IE settings reset is sort of a last ditch effort and is not an optimal workaround for me to give to customers.

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